Dumped after number of years

Click here if this is your business
★★☆☆☆
1.7 / 5
18% of users recommend this
Click here if this is your business
  • Value For Money

Houstonhe136's review of Natwest Travel Insurance

★★☆☆☆

“Dumped after number of years”

Written on: 18/07/2019 by Houstonhe136 (1 review written)

i have just beed refused cover for medical conditions that WERE covered over the last 2 years. Seems that Nat West are now disriminating against people with cancer no matter how benign. Told to apply again next year! Again told change of underwriters was the reason. Platinum gold account therefore feels almost useless.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pelicanport's Comment

Written on: 21/07/2019

Absolutely .After 56 years with the bank , and as a Premium customer and several years using the Black Card insurance .my wife has received a letter withdrawing cover for excluded conditions .Apparently the Bank is underwritten by UK Insurance which in turn is underwritten by a new medical platform provider .Exclusions are driven by a primary condition which then triggers exclusions for all other conditions such as blood pressure ..We assume that if these are is not a primary driver then the other conditions would otherwise be covered .In our case there is an error in the exclusions which we cannot get changed .The letter came from the bank although we know that it was written by UK Insurance .The Bank complaints department refuse to talk about medical conditions even though the medical exclusion is expressed on NatWest headed paper ..The letter was garbled with incorrect information. In effect we either travel with a faulty insurance or we get alternative insurance. I cannot get the bank to see that this is a loss of benefits on our black card .The complaints department in Bolton is absolutely useless and will not engage in any of the points I have made and stick to the line , we will not discuss health issues and we have the right to exclude conditions .All round this is the performance of the truly awful bank .The FCA have launched an inquiry into travel insurance .Please join me in reporting this matter to Ross McEwan RBS chief executive , the Ombudsman , the FCA , consumers association,BIBA, Association of British Insurers and even the BBC

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0