Totally inflexible attitude

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canaryclaim123's review of Natwest Travel Insurance


“Totally inflexible attitude”

Written on: 15/04/2019 by canaryclaim123 (1 review written)

After having an emergency operation following the diagnosis of spine cancer, on 19th December 2018, I obviously had to cancel a family holiday planned for a week later to Thailand. Since then I have had 6 phone calls to their claims dept.
I have sent them a letter from the Spinal Surgeon, confirmation of the costs incurred and a form was completed by my G.P. I am told this was the wrong form (despite being the one they sent me ) This form contains all the data required to make a medical assessment, but because it is'nt the exact form they are stalling payment.For the past three weeks, I have been told hat someone would phone me later that day..... this has NEVER happened
I have incurable spinal cancer and really do not need this!!!!!

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