Waiting six months & no settlement for trip cancellation

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Guest's review of IMG Travel Insurance www.imglobal.com

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“Waiting six months and no settlement for trip cancellation”

Written on: 04/08/2020

i Travel Insured, Imglobal.com: This company is so poor with their service and their tactics to avoid payment from cancellations due to CoVid 19 are appalling. Nothing but excuses, misinformation about their forms and how to complete them. They are intent on only providing a 75% reimbursement under their "cancellation for any reason" clause when in fact our trip was cancelled due to border closings and travel bans.

It is clear that they only ever provide 75% and just keep the premium and the 25% for themselves?!

This insurance was offered to us through the resort, Marina Fiesta Resort in Cabo San Lucas and they obviously do not know how claims are handled or are in on it as well. Shame, you should not be pushing insurance from this disreputable company.

The poor reviews are everywhere, you just have to look!!!

If it were possible to rate this company even lower, I certainly would.

  • January 24, 2020

    Date of Insurance (month/year)

  • Other

    Type of Insurance

  • Unsuccessful

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  • Unfairly

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  • Value For Money

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