Poor, did not want to pay out

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  • Value For Money

EastonMoss286's review of Direct Line Travel Insurance


“Poor, did not want to pay out”

Written on: 20/01/2020 by EastonMoss286 (1 review written)

When things went wrong with flight I phoned and they gave me advice on rebooking flight. I booked new flights. On my return when claim made they did everything to avoid paying out. Said I was not insured as soon as I entered the airport? In the end as I was escalating my complaint they gave me an ex gratia payment to cover my claim, even though they said my claim was not covered. Other travellers with us got their replacement flights refunded from other insurance providers straight away with no hassle. I would not purchase this insurance again. Although I have an annual insurance I shall be buying a second policy for my trip as I have no faith in direct line. House insurance will not be renewed when the policy runs out.

  • march 2019

    Date of Insurance (month/year)

  • Annual insurance

    Type of Insurance

  • Unfairly

    Were you treated fairly?

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