Not fit for purpose - Avoid like the plague

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  • Value For Money

AliBowers300's review of Citybond Travel Insurance


“Not fit for purpose - Avoid like the plague”

Written on: 13/07/2020 by AliBowers300 (1 review written)

Getting mown down by a car, driving on wrong side of the road, whilst on a week-long organised cycling trip in Sardinia, which then ran over my bike – seemed almost pleasant compared to dealing with CityBondTravelSure (CBTS) and their claim handlers.
So day two of a week long holiday I’m hospitalised, and my two week old £3.5k bike is destroyed. The Fiat 500 that drove into me has big dents in the bonnet and the windscreen smashed in.
I say to CBTS:
Can you repatriate me? No
Can I claim for my lost holiday? No you stayed in Sardina!
Can I claim any costs for staying on in Sardina after the smash? Some –not much
Can I claim for my bike? No
The list goes on. Think the lowest point was one of their advisors saying “……if you read the T&C……yes I know this seems unfair……I know how you feel…….”
I’m now trying to recover losses and damages via a solicitor. Today I find out that the legal cover in my ‘Premium’ CBTS policy is so minimalist that I’ll have to hand over 25% to the solicitor. That’s if I see any settlement as due to Brexit and impeding loss of our links to regulatory frameworks – may claim may well vanish into the ether.

  • 2019

    Date of Insurance (month/year)

  • Single trip insurance

    Type of Insurance

  • Unsuccessful

    Was your claim successful?

  • Unfairly

    Were you treated fairly?

  • Value For Money

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