Allianz Global Assistance does not assist!

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JeanLB's review of Allianz Travel Insurance - www.allianztravelinsurance.com

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“Allianz Global Assistance does not assist!”

Written on: 19/10/2020 by JeanLB (1 review written)

We booked with Fresh Tracks Canada for 24,300 US dollars a train trip (VIA RAIL) from Vancouver to Toronto in summer 2020 and paid a deposit of 7,300 US dollars. Fresh Tracks informed us in May that the trip was cancelled because of Corona. We could not accept because of our ages any of the postponement offers (they were not customer friendly anyhow). Fresh Tracks refused to reimburse the deposit. We had fortunately bought from Allianz Global Assistance, business partner of Fresh Tracks, a “Trip Cancellation & Interruption Package Plan” plus, for a 17% premium surcharge, a “Cancel For Any Reason" insurance. Consequently we felt confident and we claimed the reimbursement of the deposit . On June 4 2020 Allianz Global Assistance acknowledged having received our claim. Since then(20 weeks at the time of writing this review) we have no heard of them in spite of several reminders.
After 4 months of waiting for an answer from Allianz Global Assistance we filed a complaint with their CA/customers/complaint-resolution-process web page for showing no action whatsoever to solve our case. We did not know that an insurance company could have such a grim sense of humour: they answered “We appreciate your understanding, and will provide you with a response within 60 days of receiving your appeal”. We complain that they do not act since 4 months and they answer that they will response (not act!) in 2 months! Good joke
Needless to say, we are terribly disappointed by Allianz Global Assistance. Allianz makes anyhow a good deal: we insured 24,300 US dollars and we are claiming the reimbursement of only 7,300 US dollars. That seems to be too much for them! I would never had thought that a major insurance company, worldwide known, would use methods known from rogue insurance companies.

  • 02/2020

    Date of Insurance (month/year)

  • Businnes Travel

    Type of Insurance

  • Unsuccessful

    Was your claim successful?

  • Unfairly

    Were you treated fairly?

  • Value For Money

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