Never again!

Opodo Reviews - opodo.com
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Guest's review of Opodo Reviews - opodo.com

“Never again!”

★☆☆☆☆

written by on 07/08/2018

My husband and I recently embarked on our trip of a lifetime from New Zealand as he had just retired, we are in our sixties. I had booked flights from Brussels to Bristol and then Bristol to Venice, just under a year ago. When we got to the airport we found that we were unable to check in as we were not on the plane, the tickets had not been issued, despite us having received an email with booking details and the money having been taken from our credit card. We got the run-around at the airport from one counter to another, and the upshot was that we had to purchase new tickets to get on the plane as we had friends who had driven a long way waiting for us at the airport in Bristol. It cost us nearly NZ$2000.00. It was incredibly stressful as we had to literally run to the gate on the other side of the airport to make the flight. It didn't end there, however, as when I tried to sort things out in Bristol I got through to a call centre in India, could hardly understand what the man was saying, but managed to get assurance that a refund would be issued for the cheap tickets we had already purchased, but nothing towards the costs we had incurred, despite it having been their error. That however was not the end of the story. I had made sure I reconfirmed our onwards flight to Venice with the call centre, only to receive an email the day before our flight out saying that the booking had been cancelled due to "circumstances beyond their control". Once again I had to quickly book flights to Venice with an airline at a cost of over NZ$2000.00, an amount which for a pensioner was really difficult to swallow. I only ever received the amount due for the outward flight and have given up trying to get the balance from them as it is just too hard, given that you have to go through the call centres and speak to someone different each time. I had booked at least 12 flights over the internet for our tour and this was the only one we had trouble with. In future I would certainly either book through a travel agent or directly with the airline as I had done with my other flights. I was pulled into booking with Opodo for that sector because of the cheap deal offered but in future I certainly wouldn't touch Opodo with a bargepole! It just isn't worth the risk, better to pay more for better service.

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