Holiday Extras - www.holidayextras.com

Holiday Extras - www.holidayextras.com

User reviews
3.3

Customer Service

4.6

Ease of booking

3.9

Location

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Holiday Extras - www.holidayextras.com

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Holiday Extras - www.holidayextras.com
3.87 648 user reviews
558%
410%
39%
25%
117%
00%
3.3

Customer Service

4.6

Ease of booking

3.9

Location

3.8

Overall cleanliness

4.4

Security

3.9

Value For Money

User Reviews

Andee
4

Ease of booking

4

Security

2

Value For Money

4

Location

3

Customer Service

4

Overall cleanliness

Airport parking Cardiff

All easy to book and leave car as well as pick up. But expensive and needs clarity as to how to get to car park without incurring a charge for driving through airport. Can easily be done but they need to advise customers on the entrance they need to use to enter the car park.
Hossy
5

Ease of booking

5

Security

5

Value For Money

5

Location

5

Customer Service

5

Overall cleanliness

Great

Easy to use website nothing is ever a problem and if you have customer service get it sorted
Robert Benn
5

Ease of booking

5

Security

5

Value For Money

5

Location

5

Customer Service

5

Overall cleanliness

easy to book

easy to book and great value, does what it says on the tin
Sueann
1

Ease of booking

2

Security

1

Value For Money

1

Location

1

Customer Service

1

Overall cleanliness

Meet and greet

Smooth and quick parking and collection on return. No hold ups. Easy to book and easy to contact on arrival back in Gatwick.
tony
4

Ease of booking

4

Security

1

Value For Money

2

Location

1

Customer Service

3

Overall cleanliness

No Responsibilty !

Booked by parking at Gatwick at the PurpleParking site and during process entered registration and vehicle details. Arrived at 4am for 6am flight to be told by reception that as my vehicle was a small van there would be a surcharge due to there recent changes introduced. Was told I would have to pay an additional 100 GBP or park elsewhere. The receptionist said straight away you " you booked via Holiday Tips didnt you " we have several arrivals each week where this happens. I dont recall any warning being given on the website when booking and only found a mention of commercial vehicles surcharges on the documents printed after having booked when I read them on the aircraft travelling
Senorgaunt
5

Ease of booking

5

Security

4

Value For Money

5

Location

2

Customer Service

5

Overall cleanliness

Great service…but…

Guys. You offer a good service. The app platform is good. However, you need to work on the chat option. The team are unhelpful and are quick to fob you off with info that isn’t correct. Had to persist to get the correct 0333 number to speak to an agent. Reason: needed to bring forward M&G collection date. Chat team were clueless and very poor. Chap I eventually spoke to on the 0333 number was a breath of fresh air in comparison. Needs work.
Vivienne Mrs Klopper
5

Ease of booking

5

Security

5

Value For Money

5

Location

5

Customer Service

5

Overall cleanliness

Brilliant service

No matter what time of day or night, or whether it's sunny or raining, the staff that welcome and direct me outside, are so smiley and efficient. They appear to love their job. Really nice bunch of colleagues working as a team. Thank you
Chloe1996
5

Ease of booking

5

Security

5

Value For Money

5

Location

5

Customer Service

5

Overall cleanliness

Great Service at a very reasonable price.

Very efficient and helpful service!!
Jj74
5

Ease of booking

4

Security

4

Value For Money

4

Location

4

Customer Service

4

Overall cleanliness

Poor customer service

Booked an auto transfer to hotel in Punta Cana. Great value for money on the Travel Extra site but very poor customer service in Punta Cana. Turned up and couldn’t find the driver as instructed had to head back into airport for wifi to contact him. He then found us and took us to taxi where a different driver took us to hotel, he never spoke all the journey, the taxi was rattling and banging - didn’t feel safe on the roads.
CHELSEA01
4

Ease of booking

4

Security

4

Value For Money

3

Location

4

Customer Service

5

Overall cleanliness

A tour of Heathrow Airport

Booked this park and ride, first thing is the postcode takes you to the back of the car park where there is no entry The correct postcode is the one for the Premier Inn Bath Rd cost us time and hassle On the return we had to wait at the bus stop approximately 15 minutes When the bus arrived we had a tour of Heathrow airport We went to all terminals picking up and dropping off an hour later we still hadn’t arrived at Purple Parking didn’t want a tour just wanted to get my car and drive home Would hesitate to use again 😩😩
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Q&A

Cameronharrisonth14

How do I make a claim when their own portal is down?

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