Gatwick, Meteor Meet and Greet

Left my car at Gatwick with Roadhawk camera fitted. Meteor driver drove at 65mph in 40mph limit in wet conditions straight through a red light. Later that day they used my vehicle to jump start another in their compound, shorting the battery and losing part of the battery cover in the process.

When challenged they wrote and denied everything (unaware that I had video evidence) telling me I was wrong and that in fact they had been most helpful in starting my car with a battery pack (they never use jump leads) and that the driver noticed the part to the battery cover was missing when he opened bonnet. Luckily I had the following evidence:-

Type Meteor Meet and Greet review You Tube into google or paste the following link.

Meteor Meet & Greet - Gatwick Airport

Competitively priced. Service was very good. My car was returned and accepted in good faith, a quick look around the car in poor light and all looked fine.

Loaded luggage in boot, sat in car and set the Sat Nav to take me home, set off out of the airpot while waiting for Sat Nav to calculate the route and got a message saying "unable to calculate route" so tried again, with the same result. Then realised just as I turned on to motorway that the Sat Nav SD card had been removed from the Sat Nav unit, so had to rely on own directions.

When I arrived home, I phoned Meteor and was told to contact Customer Services in the morning which is what I did. They told me that they had received a message regarding my Sat Nav card and had spoken to the relevant driver, who had said that he did not need to use the sat nav and that it was not turned on when he collected my car.

They completely denied it could have been their responsibility and after all, I had signed their form stating that Meteor could not be held responsible for any items left in the vehicle. I did not expect to have to remove a Sat Nav memory card from a built in Sat Nav unit, it is not something I am sure the majority of drivers would consider.

They said that I could report the theft to the police if I wished but they would not be held accountable. I reported the theft to the police who took a statement and issued me with an incident number and their attitude was "Beware what you sign for" and that there was not much they could do as many persons could have access to the car keys.

Simply put - Meteor said it wasnt them and expected me to blindly accept it. Stay clear unless you want to leave your car in the hands of a company that obviously employs theives!

This is the second time I have used Meteor Meet & Greet and have been delighted with the service. It's makes life so much easier just dropping off the car at the airport and it be ready within 15 minutes of our return in the UK. Thank you and will certainly use your service in the future.

Competitively priced. Service was a bit slow, 15 mins hanging around. Returned the cars with some scratches on it. Pointed them out to the driver who said to contact office. They completely denied it could have been their responsibility - i had owned the car a couple of weeks and had washed it a couple of days previously - no scratches then. Looked as though the car had been parked in a field and had caught a bush on the way in or out of it. They refused to give details of where they kept the vehicle or provide the statements that they said their drivers had given them. Simply put - they said it wasnt them and expected me to blindly accept it. Stay clear