Rias Home Insurance Reviews

★★★☆☆
3.5 / 5
67% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Rias Home Insurance - Ask a question now

Media Gallery for Rias Home Insurance

Rias Home Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Do not answer your phone calls ”

Written on: 01/12/2021 by waggie200 (1 review written)

having put in a claim with rias for water damage thru a leak,i made the claim on line was told that i would be contacted with in 48 hours not so do not answer the phone after 20 mins gose to voice message this is not a very good service for a company like rias. … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible service ”

Written on: 05/10/2021 by monica145216 (1 review written)

Avoid this joke, the company is changing prices wherever they want to and if you not agree to pay them is charging you another £60 cancellation fee. Avoid at any cost, don't bother… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Every year I get new household insurance, which I did...”

Written on: 13/11/2020 by Santinol449 (1 review written)

Every year I get new household insurance, which I did after a year with Rias as the price had gone up so much. Little did I know but they automatically renewed anyway without my knowledge (they're very smug at telling you it's in the terms & conditions since my complaint) and they took my money (yes, I should have noticed that) even though insured with someone else. Then for the third year, I moved house and they still automatically renewed at my old address, even though I didn’t live there… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Very very poor do not even bother with them.”

Written on: 01/10/2020 by Muggedoffagain (1 review written)

Lost a camera lens along with bag and filters plus a two times converter. All of which was in perfect working order, but because I couldn't provide documents going back ten years they have refused to pay out, even though I have the camera body etc. I would encourage anyone thinking about insurance to ask the question of their insurer "what would you require should I need to claim?) I have asked them to direct me to the clause that says YOO MUST KEEP ALL RECIPTS & PACKAGING FOREVER. I await… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“unfairly treated”

Written on: 15/04/2019 by angered46 (1 review written)

I got a brilliant quote from rias insurance all was good on my car insurance until two week ago my payment was late due to the day the money was taken out as I attempted to pay them it was only then that I was told by a member of rias that they had not received a payment from me since December with this in mind it is now march I had no warnings nor letter stating this and totally unaware I had and found this hard to believe I had no cancelation notice prior to this when I attempted to pay for… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Taking money with no intension of paying out. ”

Written on: 22/01/2018 by Jenny349 (1 review written)

My elderly parent in their late 70's have been paying £608/ year to this bunch! In the storm last week debris hit a chimney stack and brought it crashing down. This should be covered by the insurance. The very Rude Loss adjuster basically said the home is in poor state of repair. Rubbish! I run my own maintenance business and checked both stacks last year when i put a new roof on. They are quite simply swindlers!! AVOID AT ALL COSTS!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Gouging Pensioners by charging over 3 times the...”

Written on: 30/08/2017 by Atticus397 (1 review written)

I just found out my 88 year old mother is paying £459.93 per year for home insurance. I only pay Admiral £135.64 for a holiday home of very similar value and property type which is unoccupied for 3 weeks of the month. I called Rias and spoke to a guy in Customer Service who offered no explanations or anything as to why they are taking advantage of a lady who is nearly 90. A quick look on the web reveals that RIAS is bad news I recommend anyone using them and especially if there are elderly… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Online Quote a Waste of TIme”

Written on: 15/07/2017 by Ryleigh119 (1 review written)

Spent the usual time completing the online form with all the questions you wonder what has to do with insuring your home, only to get to the end for it to say "We are sorry, we cannot quote you for the cover you require". What!! I need home insurance - simples. No explanation, they just want you to call another number. Well no thank you. Just lost a potential customer!… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Home Insurance ”

Written on: 10/07/2017 by Waylong232 (1 review written)

Bought policy through GoCompare website checked policy documents found to be incorrect Contacted Rias explaining property is detached not semi detached I explained the details sent online were for not for a semi Their attitude was even though they can't prove otherwise I will have to pay the extra on the premium I will never use them again… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“No quote”

Written on: 20/01/2017 by qyBurke62 (1 review written)

Tried to get a quote online, wasted 10 minutes putting in all my personal information and was told at end that RIAS could not quote. We are a bog standard family and no claims going back 20 years so I am assuming I am lucky as I will not have deal with this rabble again especially after reading the other reviews… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Abysmal Abysmal Abysmal”

Written on: 17/01/2017 by Kirk276 (1 review written)

Rias Home Insurance.... Appalling, abysmal, abhorrent, awful.... I could go through the alphabet all the way to Z and it still wouldn't adequately describe how rubbish this company is. They want your money, then they increase your premiums, then they want to do nothing for it, and then they don't deal with complaints properly. Avoid like the proverbial plague. … Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Nightmare”

Written on: 21/11/2016 by Douglas70 (1 review written)

Recently took out renewal with this company, have made at least six calls to get policy schedule, had piles of paper through the mail but in spite of several calls still no policy. This company are the most useless inefficient bunch of idiots I have ever had the misfortune to come across. Never again… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Customer service is abysmal!”

Written on: 28/10/2016

Words cannot describe how awful this company are...i can think of a few swear words but this bunch of clowns have currently taken 5 months and counting to fix things in my kitchen. This job should have taken no more than 5 weeks! It's been a constant stream of delays and a staggering lack of communication between contractors and RIAS etc. My claims handler is hopeless as are most of the customer service people who either get my name wrong or phone the wrong number despite being told several… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rip off old people ”

Written on: 10/10/2016

Changed my elderly mother in law £550 pounds for house insurance an increase of £70 pounds since last year I managed to get renewal quote from several policy's ranging from £100 to £130 pounds how many more elderly people are reus ripping off… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★☆

“Reasonable, quality and fair ”

Written on: 24/06/2016 by Pedroi303 (1 review written)

I have a three bedroom semi detached house, standard brick walls and tiled roof, no garage but a conservatory. I have been with this company for the last 16 years, every year I have received my policy it has jumped up in price, a lot, every year I have been on the phone fighting my corner, RIAS has always re-quoted with a reasonable price, as my Nan and Bampi have always said "If you don't ask you don't get". I have always compared quotes and have to say RIAS is a company that has really good… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“bad customer relations”

Written on: 23/03/2016 by nikkidee (1 review written)

my ex husband and i have been with rias for years also my mum has a policy. i wrote to them in december to tell them my property was sold and would be moving out in january. we have never had a claim from them nor my mother. they recently sent me a demanding letter for 45 pounds after i had written to cancel. i have just come off the telephone having been told that as i have cancelled the policy i still have to pay, how can i pay for a property i no longer own. shame on you rias. i think you… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“STRANGE FORM OF DISCRIMINATION”

Written on: 09/03/2016 by Taylorox125 (1 review written)

I was astounded to realise that Rias would not even quote for home insurance because I am a freelance writer, (working on a laptop, earning pocket money.) Luckily a helpful provider has found us an excellent deal… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Total Rip Off”

Written on: 08/02/2016 by 329McFadden (1 review written)

I had made the ultimate mistake by staying loyal (over 10 Years ) and letting my policy roll over. I became aware that all was not good when i opened my renewal letter and that the total cost of insuring my small 2 bed terraced house was very close to £700. I gave my bank a call (Halifax) and was quoted £135 for a policy with even more benefits, its at this point i felt sick realising that RIAS had been over charging me for years. The reviews here tell the story,Avoid like the plague !… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rip off”

Written on: 19/01/2016 by HalleSheehan290 (1 review written)

I was told I could organise my account for free online ,then I am charged £35.00 to modify the policy . The customer service is unhelpful to say the least no interest at all… Read Full Review

Castlecoverteam's Comment

Written on: 29/01/2016

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“motor insurance renewal quote”

Written on: 15/11/2015 by lowmileage (1 review written)

Come on Rias your having a laugh ! This is a walk away estimate… Read Full Review

Report this review
Was this review helpful? 0 0
overview