Pru Health Reviews

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Pru Health

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Latest Reviews

★☆☆☆☆

“awful service”

Written on: 03/05/2017 by petefosk (1 review written)

Phoned with a simple query regarding whether the moves app had been linked to my account as points not been awarded meaning not qualifying for benefits, on hold twice for 20 mins before being cut off, rude staff eventually leading me to cancel policy when it could have been handled so much better.They said a manager would phone me back but heard nothing… Read Full Review

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★☆☆☆☆

“lack of communication”

Written on: 21/10/2016

constant calling to discuss issues with admin resulted in holding on then starting again with same choices and same department answering despite requesting a rerouting. trying to change provider but unable to do so! very frustrating now! … Read Full Review

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★☆☆☆☆

“Utterly useless company in every way”

Written on: 06/09/2016 by 361Fitzsimmons (1 review written)

I have been a policy holder for 5 years and, until you have to deal with them, they are fine. But make contact and they are a disaster in every way. The benefits of staying healthy are good, but you pay for them in the inflated price. You cannot claim al the rewards, as they don't track properly. The site is always down when you want to claim. Their customer service is just appalling - they take ages to get back to you. Just utter rubbish - don't think about using them… Read Full Review

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★☆☆☆☆

“Small print specialists”

Written on: 10/03/2016 by andy314159 (2 reviews written)

Had a Pru Health policy through my employer.. I recently had a severe illness. Was in hospital for 20 days including 7 days ICU.. so I tried to claim the 'NHS Hospital Cash Benefit'. Except that apparently this only applies to scheduled visits (not mentioned on the summary document, of course - is this even legal?). I needed physiotherapy as part of rehab, but of course it was the wrong type of physiotherapy (!) so again, not covered. All discovered as part of a series of long and… Read Full Review

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Thesolomon's Response to andy314159's Review

Written on: 15/04/2016

I have had similar issue where even though I have an e-mail from them saying OutPatients cover is included, they advised me that apparently the next day I changed my mind and so removed it! Was moving from company cover to personal cover and so this has really hit me hard. Hard to call paramedics to take me to hospital and then all this hassle with them, as above passed from pillar to post and now they're offer to "meet me halfway" is to say that I can add OP cover at renewal, with a 2-year moratorium on my last hospital visit, for which I have to pay consultancy, physio etc fees myself. Absolutely hopeless. Am lodging complaint to Financial Ombudsman and moving to BUPA

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★☆☆☆☆

“1 Website falls over frequently. 2 What dental report?”

Written on: 23/11/2015 by TechnoPrisoners (2 reviews written)

I have tried to update my personal health check on the Pru Vitality website several times on different dates so that I can claim "vitality points" which count towards discounted premiums. Very hit and miss. After spending however long it takes to enter the details, the website often throws up a message asking me to try again as they are experiencing technical problems. Very frustrating and a waste of time. What are they going to be like when it comes to administering a claim if they can't even… Read Full Review

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Samshah's Response to TechnoPrisoners's Review

Written on: 07/09/2016

I had a similar issue with trying to prove I am a non-smoker. I have never smoked, but according to Vitality I was a smoker. I was told I would have to pay £100 for a test to prove it, in order to save £60 on my policy! My response was to cancel.

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★☆☆☆☆

“Say they will pay a claim and then chase me for...”

Written on: 19/10/2015 by Matthias122 (1 review written)

Since Pru became Viatility they seem to devote too much efforts towards branding and promoting offers with Apps web campaigns and magazine that they have taken their eye off the ball in terms of what they are supposed to be a health insurance company. Despite getting assurances that treatments were covered for the second time now we are being chased by Prudential to pay the hospital direct. Last time following a large amount of time reviewing all our notes diary entries and invoices a phone… Read Full Review

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★☆☆☆☆

“Don't play with your health, don't get Pruhealth insurance”

Written on: 09/09/2015 by Raislander (2 reviews written)

Being this the second time due to company reasons that I've got pruhealth I would say please avoid at all cost, it's not worth the savings compared to others and the vitality program has been changed several times within the same year. They started removing the cinema free tickets, now you have to earn them with points buying a device (their app will not work, so you need to end up buying what they want from the partners), then their website will never work properly so they make sure you can… Read Full Review

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★☆☆☆☆

“Avoid Pru Health/Vitality, they can't be trusted”

Written on: 22/07/2015 by Dallasr344 (1 review written)

I've had lots of problems with Vitality. The most recent one was that they were clearly advertising that you get '50% off a bike' with them. I went to buy a bike and was told to pay full price then contact Vitality for a rebate. I did this and was told that, rather than 50% off, it was 50% cashback over the course of a year. It was highly misleading but I accepted it as I had no intentions to cancel my policy. However, Vitality then changed their policy so that you had to earn points by… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 22/06/2015 by bcalder (1 review written)

We had 2 policies with Pru Health for fit young people in their 20s for about 6 years, in which time annual cost has more than doubled despite zero claims on one policy and minor claim on the other. Making a claim has been a nightmare. Pru Health Vitality use every excuse in the book for not paying and when they do eventually pay, they pay a reduced amount and send the money to somebody else. Pru Health refuse to acknowledge or reply to letters, even if sent by registered mail. Are Pru… Read Full Review

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★☆☆☆☆

“Vitality Plus and "the other benefits"”

Written on: 07/05/2015 by Annaq161 (1 review written)

One is meant to get free cinema tickets every week amongst some of the other benefits of this scheme. This is all meant to happen on line - Well it does not for me and has not done so for the last two years . For last two years I have to waste time and ring Pruhealth for the tickets - so bad luck if you decide to see a movie and their offices are closed ! Terrible service and and also a bad attitude by some of the staff . … Read Full Review

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★☆☆☆☆

“You only get to know how bad they are when it is too...”

Written on: 29/04/2015 by Bailyteam (1 review written)

Having chosen the expensive gold scheme I expected a lot more. Bad customer service, do not call back when they say they will. They seem to have outsourced to another company and just blame them for everything. If I could put the clock back I would go nowhere near them… Read Full Review

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★☆☆☆☆

“Do not gamble with your health, Vitality are NOT...”

Written on: 07/04/2015 by MiguelPm (1 review written)

Great if you want to go to the movies or buy a bike But if you become ill you are stuffed, £500 max for outpatients with £200 excess they kept saying this was fine and i was covered. Turns out that pays for a blood test and x ray Real jokers, the only saving grace is that it was me that was ill and not my daughter who is 3, at least i can change to someone like BUPA or another professional provider. They kept saying that £500 was more than adequate to cover Chronic EBV i am just so sad… Read Full Review

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★☆☆☆☆

“Don't go with them!”

Written on: 24/03/2015

If I could give them no stars I would! I needed sugery in feb 14 and I was all set with the nhs. My employer told me that I was covered in their private healthcare which was with pruhealth. I got everything sorted for them and they said that they would have to deal through Alliance Surgical because they didn't have a hospital near me that covered them. I done everything that they told me to and had the surgery which was instant relief. However everything after that has been a disaster… Read Full Review

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★☆☆☆☆

“Not a happy gym bunny”

Written on: 27/02/2015 by donnab100 (1 review written)

So, I have had Pruprotect since 2011 I get the Vitality magazine posted to me, i get a letter offering me half price gym membership, I go to the gym to join, only to be told that my Vitality ID number is invalid 4 phone calls, 1 internet healthcheck, and 2 more visits to Virgin active....result is .... i needed Vitality plus , an extra £4 per month, thats fine, i`ll upgrade, still worth it against the saving i`ll make on the gym... no, i cant do this untill October 2015, the anniversay of the… Read Full Review

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Vinny1976's Response to donnab100's Review

Written on: 31/03/2015

For the gym discount you don't need vitality plus? Not sure you have the right information

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Vitality5's Response to donnab100's Review

Written on: 20/10/2015

You have been given the wrong information. You do not need Vitality + to get half price gym membership. Vitality + is for the rewards and half price gym membership is not a reward but a partner. Please call them and dispute it.

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Vinny1976's Response to donnab100's Review

Written on: 31/03/2015

For the gym discount you don't need vitality plus? Not sure you have the right information

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★☆☆☆☆

“WORST EVER!!!”

Written on: 18/01/2015 by Ayanax139 (1 review written)

quick to take your money and then don't want to do anything when you are ill !!!! ...... They are good only when they have to collect money (DD)… Read Full Review

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★☆☆☆☆

“Awful claims process”

Written on: 21/11/2014 by 313Monroe (1 review written)

Following many years claim free , I was surprised at the amount of admin and hoops to jump through in order to get a simple claim agreed. This is surely hammering people when they are at their lowest with no means of fighting a huge, bureaucratic machine. For shame, for shame… Read Full Review

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★☆☆☆☆

“Customer service at its absolute poorest-don't go there!”

Written on: 06/11/2014 by Mooney1973 (1 review written)

Absolutely awful experience. Have been with them for over 2 years. Had an appointment approved which was valid for 3 months. Changed jobs in the interim but joined Pru again with new place of employment. As there was a 3 day lag between changing companies and I went for the treatment in these 3 days - they have refused to pay the bill. Even though my letter of approval states it was valid for another 3 weeks after my appointment. They also sent me another person's file with my correspondence -… Read Full Review

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★☆☆☆☆

“Very poor customer service and attitude”

Written on: 29/09/2014 by michdeal (1 review written)

Am a recent corporate customer and have been waiting 6 weeks for a claim form that I was told specifically I wouldn't need by the sales staff. MIS-SOLD. Have spent hours of my time as a company director trying to get this sorted and they are totally not interested. Will be cancelling and going to BUPA… Read Full Review

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★☆☆☆☆

“Very bad customer service and attitude”

Written on: 03/09/2014 by Megan1990 (1 review written)

First instance of a claim and said would not authorise any treatment despite their GP service recommending immediate investigation. Reason stated was I was a new customer and so it was my responsibility to take the form to the GP, pay and then follow up sending it to them. Ladies attitude was arrogant, uncaring and clearly was focussed on saving money. The problem with this service is they will protect themselves first and there is not urgency or care in treating or helping individuals… Read Full Review

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★☆☆☆☆

“4 Year Wait - Unhelpful Staff - Spoke to me like a...”

Written on: 14/08/2014 by SariahLawrence (1 review written)

I was asked to provide proof of a phone call! The guy on the phone from Pruhealth was so cold and dismissive! I felt like a criminal after the call...as if I had done something wrong! I wish I had never got this policy and am so upset...feeling a mixture of anger and depression...such a waste of time and money. I took a policy out over a year ago and now have an issue with my back/shoulder. I went for a referral from my GP then rang Pruhealth who almost instantly said 'Denied!' without taking… Read Full Review

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