Barnetts Volvo, Dundee Reviews

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“Volkswagen don't even want their cars back , Smell a...”

Written on: 13/03/2017 by Kennych111 (1 review written)

I bought a Volkswagen brand new after 3yrs and less than 10k miles , they don't want their own car back , they will not even make an offer , not interested , too busy compensating people for their previous mistake maybe ? The car is perfectly serviceable my wife just wants to change , Customer service loyalty ? Trying to keep your business. Nothing short of a joke… Read Full Review

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★★☆☆☆

“volvo warranties not to great”

Written on: 01/09/2013

I have been trying to get a start/stop problem fixed on my Volvo car which I bought from barnetts Dundee. for the last couple of years since buying the car new now as the warranty has almost run out we are still in the same position as before it does not work now they are dragging their feet in getting the car picked up before warranty runs out Volvo head office said they have to extend the warranty for a further month car has a very low mileage of around 4000 miles and has been well looked… Read Full Review

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★☆☆☆☆

“Worst experience ever when buying a new car”

Written on: 13/01/2012 by brodie01 (1 review written)

I went to buy a Mazda2 the salesman was new and he did his best. They tried to force us to register the car on the 28 December even though we were not getting the car until 4 January. Have never been told so many lies before getting delivery,when i contacted the dealer principal he was not much help,the deposit I paid was returned. I e-mailed the MD but he did not bother to reply. Bought the same model from Struans Perth got a better deal and was told no lies what a difference and a pleasure… Read Full Review

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★☆☆☆☆

“Barnetts, Dundee. Terrible, possibly one of the worst...”

Written on: 01/04/2011

Barnetts, Dundee. Terrible, possibly one of the worst garage experiences I've ever had. Didn't even bother to complain as it was clear that noone would listen… Read Full Review

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★★★☆☆

“At first I would have recommended to a friend - after...”

Written on: 14/03/2011

At first I would have recommended to a friend - after being a customer with Arnold Clark they were a delight! But of course that was only because they wanted the sale. Once I had signed the paper work i had to wait over week to get my car. I told them i did not have a paper copy of my bank statement and was told this was no problem. Half an hour before i was due to pick my car up, while I was already half way there they phoned telling me i couldn't have my car without a recent bank statement… Read Full Review

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★☆☆☆☆

“Barnetts of Dundee ”

Written on: 19/11/2010

Barnetts of Dundee

Terrible service, bought my new VW Golf in March. It went in for its service 2 weeks ago and while it was in I asked them to look at the air condidtioning unit as it was faulty, the air con needed replaced, so was booked back in for them to do it. Less than a week after it had been in for this repair the car broke down? Why? Becuse they had not re-installed the belt, tensioner and bolt correctly. Left out in the cold for 3 hours less than 10 miles from their dealership… Read Full Review

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★★☆☆☆

“Barnetts Volkswagen in Dundee will charge you...”

Written on: 27/09/2010

Barnetts Volkswagen in Dundee will charge you astronomical prices ( almost 11 times the cost of the parts just to fit them in ) for any work done on the vehicle either in sheduled service or not. I took my car to them 3 times in last 3 months and i am getting more disappointed by the time.

VW are nice cars , but even being a fan of these cars I dont think I will buy one again just being aware of the cost of maintenance.
beware Barnetts VW… Read Full Review

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★☆☆☆☆

“in respect of Volvo division - Very poor standards in...”

Written on: 09/07/2010

in respect of Volvo division - Very poor standards in service department - incapable of performing simple diagnostic without computer -"full service history" from this garage is worthless. Parts department is laughable (if you can actually get anyone to answer the phone !) supply your own part numbers or you will get the wrong part!. Wouldn't object to dealer prices if they could actually do the job right… Read Full Review

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★☆☆☆☆

“poor service total shambles in service”

Written on: 12/04/2010

poor service total shambles in service… Read Full Review

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★☆☆☆☆

“It was easy to get a booking for a service, if only it...”

Written on: 17/03/2010

It was easy to get a booking for a service, if only it was as easy to get a parking space!

Upon dropping off the keys I was not asked the mandatory "is there anything else you want us to look at" which I thought a little unusual. When I went to pick-up my car the only paperwork provided was the receipt and the dealer stamp in the service book, I quite like the normal service tick sheet which is, I think a nice record of the service (not available).

Two weeks after my service I got a call… Read Full Review

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★☆☆☆☆

“I didn't buy my car from Barnetts but have taken it...”

Written on: 09/03/2010

I didn't buy my car from Barnetts but have taken it there for an MOT and service. Barnetts have just taken on Peugeot as the local dealer closed down.

Plus points
- Car booked in quickly and easily
- Free MOT using voucher from local paper

Negative points
- Very few parking spaces
- They kept the car for 4 days without phoning to keep me updated
- Car bumper damaged while at garage (They say it was damaged when it went in but it wasn't)… Read Full Review

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★★★★★

“We needed a new car quick and wanted to know the real...”

Written on: 04/01/2006 by campbellken10 (3 reviews written)

We needed a new car quick and wanted to know the real price of car without spending a lot of time haggling.

Barnetts gave us a good price straight away then called us back the next day with a lower offer, albeit because their sale was going to start within two weeks. Still, we did need a car quickly and probably wouldn't have known anything about the sale had they not told us.

Another more local Volvo dealer would have got the business if they hadn't wanted to play games with price. As it… Read Full Review

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