IMG Travel Insurance Reviews - www.imglobal.com

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Latest Reviews

★☆☆☆☆

“DO NOT BUY INSURANCE FROM THIS COMPANY”

Written on: 28/06/2018 by IshaanAlvarez126 (1 review written)

Over the years I have purchased travel insurance from IMGlobal. Having never filed a claim before I was not aware of how incredibly slow and unhelpful their claims department is. I will NEVER purchase insurance from them again! They have EXTREMELY slow claims processing and in the end an emergency room visit of a mere 95,00 euros while traveling in Spain was denied because unless you are admitted into the hospital following the emergency room treatment they slap on an additional $250.00… Read Full Review

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★☆☆☆☆

“Unbelievable incompetence ”

Written on: 23/04/2018 by Garcia244 (1 review written)

Absolutely the WORST insurance experience I have ever had. Unbelievable incompetence. Patriot Travel I fell ill while traveling, and was insured via the IMG Global Patriot Travel insurance policy. I called IMG ahead of making an appointment with a doctor to make sure I was using the plan properly, and followed instructions for how to find/see a doctor and file a claim. When the normal treatments that doctors prescribed didn’t work, I went back a couple of times, the treatments escalated as… Read Full Review

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★☆☆☆☆

“Pre approved”

Written on: 11/04/2018 by fesmirm (1 review written)

I had an accident in Italy. My eye socket was broken. I call and was preapproved for the surgery. that was June 2015. I have now received information that they denied because the paperwork was not clear!! I went to Italy and got the originals. AND, they again asked for my primary insurance to pay - MEDICARE which doesn't cover overseas. I have now heard from two other people with same experience! The RUDE person on the phone actually said "pre-approval doesn't guarantee payment." I wish I had… Read Full Review

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★☆☆☆☆

“Worst travel insurance ever encountered! What a farce!”

Written on: 06/12/2017 by Jackiewhf (1 review written)

Bought last Dec a policy for my daughter who lives overseas when she came to visit over Christmas holidays for 8 weeks. It's taken over 10 months of supplying extra information to them and they finally denied the claim. They knew as soon as they got the papers from the doctor's office they were going to deny. My daughter was having some pain in her lower abdomen and needed to see a doctor. After many phone calls, we found a doctor who would take IMG's insurance. She was examined and given a… Read Full Review

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★☆☆☆☆

“STAY AWAY! ”

Written on: 08/10/2015 by DanielaBen (1 review written)

My partner and I had to evacuate a level an island in Phillippines due to a level 5 typhoon. We filed the claim in December. He got his claim from World Nomads by March. I got ask for more and more and more documents which were painful and expensive to get from IM Global and kept getting answers back in the MAIL to my home in Peru, which took at least 3 months each time, asking for further documentation. It's October now and my email from May with every single additional document has not been… Read Full Review

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★☆☆☆☆

“It is the worst insurance company I had to deal with....”

Written on: 16/06/2015 by sujarath (1 review written)

It is the worst insurance company I had to deal with. Here is my Story. My Father and Mother visited me from India and looking at their Fancy advertisement and Family photos in their website I fell into their trap. i bought a very expensive insurance package ( I paid about $535 for 2 months of stay per person). The coverage states $0 deductible. Unfortunately my father fell sick when he was here and I took care of him in near by Urgent/Family care which is under IMG Global Group. As doctor… Read Full Review

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★☆☆☆☆

“they dom't want to pay my surgery ”

Written on: 18/05/2015 by JadePalmer468 (1 review written)

they are very bad they are denying to pay my surgery. I called them before I had the surgery and they said that they will cove it. but they are denying to pay even one dollar. they denied my appeal without any review. They are horrible insurance… Read Full Review

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★☆☆☆☆

“Not a good provider”

Written on: 11/03/2015 by CarleyHogan (1 review written)

They always find ways to not cover and they will not refund visits that are supposed to be covered. I think they are a sad excuse for a "christian" company… Read Full Review

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★★★★☆

“ satisfied with the service provided by IMG”

Written on: 13/09/2014 by pkumar78 (1 review written)

Initially I was confused to join IMG health insurance since it provides much cheaper service compare to others. Finally I joined Patriot Exchange Program(SM) but still was not sure whether it is wise decision. After few months I had to consult a physician and they accepted this insurance and did not charged anything but I paid for the medicines that was almost 250 usd. Once I put up my claim i received the whole amount by cheque with in 40 days. I am happy that I got the whole amount reimbursed… Read Full Review

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★☆☆☆☆

“Terrible Service. never pay for any Claim. STAY AWAY”

Written on: 11/09/2014 by FaithMcCulloch221 (1 review written)

I paid more than $1000 for 4 months.. and my mom got injured when she was in backyard and a stone poked her foot. Needed to go to a doctor since there was some infection started around the wound.. All the claims were denied. This was NOT a pre-existing condition. They will NEVER pick up the phone when you call. STAY AWAY. These guys are legal robbers of our money I got the insurance thru INSUBUY… Read Full Review

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★☆☆☆☆

“AVOID IMG: A VERY UNETHICAL COMPANY”

Written on: 24/06/2014 by Mariano64 (0 reviews written)

I had their medical insurance on a yearly basis due to living out of the USA. I had the insurance for 2 years at a cost of over $4,000 USD per year. I had an issue with my eye where after 4 months I went from seeing fine to not being able to see at all out of one eye. I followed IMGs procedure, got pre-authorization for surgery and once the claims were submitted to them, they refused to cover as a "pre-existing condition. I appealed twice where even the specialist wrote a letter saying this… Read Full Review

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★☆☆☆☆

“£60 recieved for a £550 claim!”

Written on: 19/06/2014 by mrkat (3 reviews written)

I expected £250 back because my excess was £300 but deep within the dreaded smallprint of which there was 40 pages (who has time to read a books worth of conditions before their holiday??) they took out more and more fees and left me with only £60. AVOID AVOID AVOID!… Read Full Review

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★☆☆☆☆

“Shocking experience trying to claim”

Written on: 25/03/2014 by Addyson129 (1 review written)

I have cover with IMG for myself, my wife, and our 2 year old son. We went with them because the premium was a little bit lower, but now I understand why. I am currently in the process of trying to lodge a claim and they won't reply to my attempts to contact them and when I did finally manage to speak to someone about the claim they had not done anything with it. They are extremely slow and my interactions with them so far leave me with the impression that they will do anything to not pay out… Read Full Review

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★★★★★

“Excellent Insurance, Good Experience!”

Written on: 15/02/2014

I bought travel insurance from IMG for myself, the Patriotic Exchange Program. After I got sick a few months ago and visited ER then I realised the hospital or urgent center does not have contract with IMG or they didn't know it. I felt the company is not a big one or the insurance may not be good. Then I searched online and saw many negative reviews about it, mostly saying it never pays at all and everything is pre-existing condition. I was so worried because my bills are about 20K dollars… Read Full Review

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★☆☆☆☆

“Denied for pre-existing”

Written on: 13/01/2014 by DJ3213312312 (1 review written)

I took insurance for my mother in law. Paid over $400 for 2 months. She had to go to the doctor to treat a minor bruise. There is no way this can be a pre-existing condition. In fact I had taken insurance about 2 months before she went to the doctor for bruise. It is a complete rip off. Do not buy insurance from these thugs. … Read Full Review

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★☆☆☆☆

“IMG International THE WORST”

Written on: 26/11/2013

IMG is the WORST. 1. Around the time I applied for International insurance with IMG I was told (pretty casually) that my cholesterol was high by my doctor. Never was I under the impression I needed to tell IMG I had a history of high cholesterol. Long story short, I lost 70 lbs., lowered my numbers. However, sent them my medical records for something unrelated. They poured over them and added 4 'undisclosed pre-existing conditions', one of them hyperlipidemia (high cholesterol). I provided 2… Read Full Review

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Tdhamrick's Comment

Written on: 18/12/2013

Get the records from your Doctor, describing the event which tore your labrum and give to IMG yourself. Sometimes the client needs to follow up on a claim. Things can fall thru the cracks. You can get answers by using your policy number and writing by email.

They follow up and do as IMG says.

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★☆☆☆☆

“Watch out for renewals”

Written on: 13/11/2013 by MinnesotaBill (1 review written)

My wife and I thought we had the perfect plan since we would be spending most of the year in Europe, and perhaps a month or so at home in the USA. $1,000 deductible, so most of the things I needed I had to pay. That's OK. But when the second and third year renewals came in, there were 3 times as much as they had been in the beginning. I would never buy this insurance if I had to count on it for more than one coverage period. I should have asked about the amount of rate increases year over… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 19/07/2013 by deljero2 (1 review written)

Bought a travel insurance for my family visiting the States. Visited a clinic once and the bill came up to be around USD 200. Took the insurance company months to process the claim, and is still pending. Every time I called, it's in a different state of the pipeline and each state takes at least 2 weeks. It's horrible. Never never never buy insurance from this company… Read Full Review

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★☆☆☆☆

“Basically fraudulent - not even a medical plan”

Written on: 02/07/2013

I have had a IMG (International Medical Group) for 12 years. My premiums have gone up and up every year, but I kept on paying. Last year's premium was $6,000. Last year I had my first claim and had to be in a hospital for a week. I got my renewal notice this year and they upped the premium to $12,000! (My total hospital payments came to only $3,000). They claim the risk pool has shrunk since I joined. Why not keep the risk pool large enough to share risk? I contacted the insurance… Read Full Review

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★☆☆☆☆

“Impossible to get them to do anything let alone pay ”

Written on: 29/05/2013

When I purchased the policy for my mother and father in law so that they would have medical coverage here in Americal, while they visited from China. My mother in law had an emergency treatment and was admitted to the hospital to perform test and to treat her medical symptoms. She was unable to walk, could not raise her head and was throwing up violently. We had the fire department paramedics evaluate her and they said that she should go to the hospital by ambulance. Please do not try to call… Read Full Review

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