i brought a car from Audenshaws for 4,500 in feb 09 3 weeks later it cut out completely and had to be towed back to the garage they told me they had repaired the problem but 2 weeks later i was back with the same problem, the car was again repaired but a month later the same problem occured, the problem was ongoing and the warrenty was about to run out i mentioned this to the garage who said they would still fix the car if it was the same problem,a month after the warrenty the car cut out completely the garage refused to fetch it saying i would have to pay when it got to the garage they refused to give me a courtsey car and said it would cost £300 to repair as it was not the same fault after speaking to the mechanic he said it was highly likely it was the same fault but the garage refused to admit liability, i said to go ahead and repair the car for £300 and did not hear anything for the next 2 days, i went to the garage to see what was happening and was told the car would cost £630,the garage till have the car as i cannot afford to pay for it and argued they fixed it without consulting me the garage staff would not listen and were not helpful at all

I have purchased two cars from this dealer and had no problems with them at all. The sales man was always on hand when I have called and their after sales have always been second to none. I would recommend this dealer to any one.

I recently bought a 02 Ford Mondeo Ghia, a nice car at a reasonable price, thats as good as it gets. On part exchanging my car I needed the private plates changed over and to get the sale I was told no problem, and given a date when it would all be done. I reiterated the importance of this date for insurance matters as the new car would now have the same plates as the old one, then at a cost to myself the date was set, an hour before I was due to set out and the expiry time on my original car the phone call came, "the car's not ready"! This was 7 days after the categoric assurance from the sales rep. Two cars now had the same plates, so this cost me more time and money to sort out with my insurance company just to make sure everything was legal. Eventually, 4 days later the car was ready to pick up. On arrival I noticed the new plates had not been put on the new car as promised. I then had the indignity of having the old plates exchanged from one car to another, a request for my additional costs to be reimbursed as a gesture for their incompetence were laughed at, and for £25 they have lost any future business from me, and I would never recommend Audenshaws to anybody.

We bought a Galaxy 2.3 from Audenshaws for £8,500 and the salesman who we dealt with (Richard) was helpful and readily available whenever we called. Initially the car had to go back, as the starter motor kept sticking, they changed the fan belt for us but later sorted the starter motor!

We would visit Audenshaws again without hesitation but would like a longer warranty next time. 8,500 is a lot of money to only have a 3 month warranty on a car but we have been lucky, we've had the car 3 years and it's been fantastic in that time.

I bought a 5 year old Clio with less than average miles from Audenshaws, Oldbury, returning for the 2nd time, having bought our Zafira from them 3 years ago.
The customer service this time round was far from good, more so the after sales.
We noticed an oil leak on the day we took the car away so we were asked to return it the following day.
The power steering cable was blamed and changed.
The leak continued, it went back to the dealer, the sump gasket was identified as the problem and replaced.
The leak continued, it was decided by the dealers own garage that an engine clean should be done to identify the true cause, this was done and we were told to return a week later so the route of the leak could be clearly seen.
The leak was still evident - the garage said it was the crankshaft gasket.
At this point after having had the vehicle some 7 weeks or so the dealer said they would not do the repair within the warranty as it was wear and tear !

We also had problems setting up the finance agreemet with one of the sales staff staff who had confirmed to us in writing at the time of the sale certain particulars regarding 'no document fees' and when we came to sign it was a different matter.
The dealer used an external representative to bring in the finance forms and he was late so we ended up rushing the forms on the night we were due to take the car away.
We did manage to get the rep to offer us a better deal later that day which meant re-signing another set of forms and cancelling the original causing a slight delay (a few hours) for the dealer to get their money.
This bought out a very nasty side to one of the partners who to this day has been very agressive with us and even hassled me on my mobile at work the day we bought the car because of the change we had made with the finace agreement (he over looked that his representative had suggested it and sanctioned it !)
He has used foul language and been very abusive to my wife on several occasion's when we've had to call to report the oil leak.
We are now on our own as the dealer has left us with this problem that they cannot prove hadn't been there since the first day we reported it.
They could not have clearly identified where the leak was coming from until they did the engine clean and then blamed wear and tear when we have not even had the car 2 months !
Other faults were that the handbrake was very loose (even after the MOT !) again this was pointed out during the test drive as was the flat tyre which the salesman had to pump up before we took the test drive and we still have a slow puncture today.
We've mentioned the handbrake half a dozen times and nothing's been done.
We feel that we have been treated very poorly and now excuses are made to shirk out of what should have been a simple problem sorted (with the oil) so now we have to put the job right ourselves.
I am astonished that today you can still be treated in this way, once bitten , twice shy...... we will not make the same mistake again.

I purchased a two year old Espace from this dealer for £13,000 and within 5 days had identified numerous faults. The vehicle was returned but repairs were only undertaken to two items. The dealer stating that any faults were not identified and that existed when the vehicle was purchased were not covered.

The two faults we identified prior to purchase were accepted but the repairs were useless. The car had a leaking sun roof and missing headlight washer cover. The dealer ran a mastic seal around the sunroof so if you opened it bits of mastic stuck to the roof and the sunroof and they fitted a new washer cover which fell off within a week.

Other faults include faulty gearbox, excessive noise from the engine, damaged break light, second hand engine parts used, faulty battery and electrical faults. When I requested my money back the dealer refused.

I strongly recommend you never use this dealer.