Nationwide Home Insurance

Wow, lots of negative reviews here. My experience was very positive. My parent's hot water stopped working. A friend came around to do a boiler service and see if it was an easy fix. It wasn't.

I called Nationwide's Home Emergency Line and was told they would get someone out to me ASAP. I had a text come through within 10 minutes advising of a 2pm-7pm slot on the same day. I made the call just after 1pm.

Just before 2pm I received a call from an engineer to say he was on his way. By 3.45pm The problem was identified (the Zone Valve was replaced) and the job was completed.

Can't comment on others experiences but I can't fault the service that I received.

The insurnace is no use and when you will claim they will trick you in policy wordings saying that its mentioned in our 100 page policy doc so we dont cover. So fix it on your own

Please dont buy this insurance and save your money

Do not waste your money with these there service absolutely horrendous should not be allowed to take your money as they don't do what they are supposed to this is for home emergency the worst service i have ever known. Left with a leak & no heating for 4 weeks the engineers don't turn up & when they do just want to leave as quick as possible without doing anything. I be prepared for a 2 hour wait every time you phone them.

If you have a home emergency make sure your not with nationwide. They use a company called CET which never answer`s the phone and makes it impossible for you to contact them in an EMERGENCY. Also nationwide make it damn difficult to be reached, therefore if you are in trouble in an emergency you are stuffed! Stay well away from nationwide home insurance and find a good provider because these people will cause you a lot of pain.

having tried to claim for landslip as it states clearly that it is claimable they refuse point blank to help I would implore anyone with home insurance with nationwide to change it quickly as they change the rules to suit themselves and do not pay out

Reported a claim for a smashed mobile phone, was advised it would be collected the following day by DPD,so took the day off work to wait home, no collection, rang claims again to be told nothing to do with them, then I get emails and calls about my replacement flooring from renew....it's a damaged mobile phone, there's no flooring to be sorted out!! Waited another 24 hours, still no collection, rang again to be told I don't know what you expect me to do, because there's nothing I can do so get on with it. I can't believe the way they speak to their customers! I'd hate to think I needed to claim for my house burning down.

What a joke of a company!!

Having a leak running under my house that has rotted the joists I now have floorboards held up by nothing!

I was told the claim was accepted over a month ago and that they just needed someone to come out and check the carpet claim.

Over a month on, still nothing and I have now been told that the quote I originally had that they accepted is now too expensive! I have been waiting for a phone call for almost a week, still nothing, just empty promises. I will not be letting this matter lie. I wonder who will be liable when my staircase that is being held up by fresh air collapses with my children on it!

What on earth do we pay for?

With so many companies going bust, you would think they would want to keep hold of their customers. Customer service is absolutely non existent! Disgusted and appalled!!

I've been a long term customer of Nationwide home insurance +10 years, but last 2 renewals noticed the price creeping up significantly, I've only got a 2 bed house no garage or outbuildings but they were quoting £400 per annum. After looking into it further I noticed as an existing NW customer of other products I was entitled to 25% discount. When I enquired about this discount I was informed I didn't quality as I didn't take out a fresh quote and I had a 'different' type of policy. What bull, well on the basis that I don't matter as a long term customer I've cancelled the policy and spent my money elsewhere on an equivalent good quality policy for £180, I wish I'd done this a couple of years ago but lesson learnt now each time I renew anything. Goodbye NW.

Having a roof leak on a Saturday early evening and contacting the emergency cover number I was ensured that I would have a phone call within the hour from someone to tell me when they would be attending.1 1\2 hours later I received a text message saying a Technician would attend to assess the damage on the Monday between 0800hrs and 2000 hrs.with water continually coming through the roof into the main bedroom to say I was not at all happy, I eventually was able to call out a emergency roofer.

Having been with Nationwide for over 15 years and having emergency cover when I eventually needed it they wanted me to wait 3 days.

Disgussted, annoyed, and let down

Not worth having cover

I moved before the insurance policy ended. I gave them my new address, several times. They still insisted on insuring the old address that I moved out of.

I never want to use Nationwide for home insurance again, as they seem to have lost the plot.