Do not waste your money with these there service absolutely horrendous should not be allowed to take your money as they don't do what they are supposed to this is for home emergency the worst service i have ever known. Left with a leak & no heating for 4 weeks the engineers don't turn up & when they do just want to leave as quick as possible without doing anything. I be prepared for a 2 hour wait every time you phone them.

If you have a home emergency make sure your not with nationwide. They use a company called CET which never answer`s the phone and makes it impossible for you to contact them in an EMERGENCY. Also nationwide make it damn difficult to be reached, therefore if you are in trouble in an emergency you are stuffed! Stay well away from nationwide home insurance and find a good provider because these people will cause you a lot of pain.

having tried to claim for landslip as it states clearly that it is claimable they refuse point blank to help I would implore anyone with home insurance with nationwide to change it quickly as they change the rules to suit themselves and do not pay out

Reported a claim for a smashed mobile phone, was advised it would be collected the following day by DPD,so took the day off work to wait home, no collection, rang claims again to be told nothing to do with them, then I get emails and calls about my replacement flooring from renew....it's a damaged mobile phone, there's no flooring to be sorted out!! Waited another 24 hours, still no collection, rang again to be told I don't know what you expect me to do, because there's nothing I can do so get on with it. I can't believe the way they speak to their customers! I'd hate to think I needed to claim for my house burning down.

What a joke of a company!! Having a leak running under my house that has rotted the joists I now have floorboards held up by nothing! I was told the claim was accepted over a month ago and that they just needed someone to come out and check the carpet claim. Over a month on, still nothing and I have now been told that the quote I originally had that they accepted is now too expensive! I have been waiting for a phone call for almost a week, still nothing, just empty promises. I will not be letting this matter lie. I wonder who will be liable when my staircase that is being held up by fresh air collapses with my children on it! What on earth do we pay for? With so many companies going bust, you would think they would want to keep hold of their customers. Customer service is absolutely non existent! Disgusted and appalled!!

Having a roof leak on a Saturday early evening and contacting the emergency cover number I was ensured that I would have a phone call within the hour from someone to tell me when they would be attending.1 1\2 hours later I received a text message saying a Technician would attend to assess the damage on the Monday between 0800hrs and 2000 hrs.with water continually coming through the roof into the main bedroom to say I was not at all happy, I eventually was able to call out a emergency roofer. Having been with Nationwide for over 15 years and having emergency cover when I eventually needed it they wanted me to wait 3 days. Disgussted, annoyed, and let down Not worth having cover

I moved before the insurance policy ended. I gave them my new address, several times. They still insisted on insuring the old address that I moved out of. I never want to use Nationwide for home insurance again, as they seem to have lost the plot.

Non payment of claim even when given all receipts. Eventually offered 20% of total even though policy statement promises to fully cover buildings less excess of course. After 18 days still no settlement. This company should stick to taking peoples money in building society while giving a pittance in savers rates. They have not a clue where insurance or emergencies are concerned and show little understanding. Bodyswerve this insurance cover and get proper insurance company with good record of giving fair and prompt claims payments when you need them.

Been with nationwide for many years. I have had many accounts with them and invested my hard earnt money. Taken out there home insurance policy and just recently had to make a claim due to the recent bad weather conditions that had taken out our fence. On the building side of policy the fence is covered and then the policy contridics itself it’s not covered by the storm. They need to make the policy more clearer for customers as to what is covered and not. I’m now looking and investing all my accounts and policy’s with another bank. Goodbye Nationwide

After several years with them and no claims I informed them that I had a log burner throughout the years of my policy, despite not ever having been asked this question by them. Punitive terms were then imposed for renewal and I cancelled my policy and found another insurer who was not only happy that I had a log burner but also reduced my premium! I have since had letters from Nationwide hassling me to renew my direct debit despite me having cancelled by phone and also demanding that I pay my final installment despite having done so and being in possession of a receipt from my bank. Dreadful company and I suggest that all ignore them like the plague!

We have made a claim after extremely heavy rain, where the water was dripping through our ceiling. The next day the surveyor came to see the damage and he said there is no obvious damage to the roof and the roof is not covered against the rain just against the wind. After few days we have received a letter where they say 'upon the the inspection there was no obvious storm damage to the roof and weather details show there was no storm event on the day in question' We feel very dissapointed they came up with a very lousy excuse, especially that there was no rain when the rain was very, very heavy. Our policy is finishing soon and we definitely won't be renewing with Nationwide.

Upon reviewing my renewal, I called NW to update my details. We had added a further bedroom and our youngest had turned 18. This increased my policy by £173 per year, being total premium £1,110.00 per year. I had £50k and accidental cover on my contents. No other add ons, just a basic policy. I obtained 5 quotes, all approx. £200 to £250 per year! big difference. I found the Customer Service so appalling that I have made a formal complaint, and requested NW clarify this inflated premium. A NW Team Leader called me back that day, she had listened to the calls and agreed that her colleagues attitude was unhelpful and poor, however she stated that I was grumpy! ( think it was the £93 per month that changed my mood ) I wasn't satisfied with her response, so requested she email me all details so I could channel my complaint further, I received her email saying 'case closed'. Helpful as ever.

12.45 on a Sunday kitchen lights go out along with sockets , water dripping from bulbs so we turn off main water tap .Wife rings numbers in policy book only to find they have been changed !Mean while I get the run around on their emergency helpline as to busy to respond . So get the electrician in family to look and he gets the tank emptying through long hose takes hours !Lower element corroded through and blown gasket hence the flood .Still cant get through their helplines and no email on any paper work 6PM and sorted but still " high levels call nationwide" We are moving to recommended top provider by the cool cats .Time stamped phone calls and photos as the electrician always does this , Motto check the actual response from provider before you need it , the new one clearly states times and email 24 hrs .Time the whole family moved their mortgages en mass .Stayed loyal many decades to long ?

12.45 on a Sunday kitchen lights go out along with sockets , water dripping from bulbs so we turn off main water tap .Wife rings numbers in policy book only to find they have been changed !Mean while I get the run around on their emergency helpline as to busy to respond . So get the electrician in family to look and he gets the tank emptying through long hose takes hours !Lower element corroded through and blown gasket hence the flood .Still cant get through their helplines and no email on any paper work 6PM and sorted but still " high levels call nationwide" We are moving to recommended top provider by the cool cats .Time stamped phone calls and photos as the electrician always does this , Motto check the actual response from provider before you need it , the new one clearly states times and email 24 hrs .Time the whole family moved their mortgages en mass .Stayed loyal many decades to long ?

12.45 on a Sunday kitchen lights go out along with sockets , water dripping from bulbs so we turn off main water tap .Wife rings numbers in policy book only to find they have been changed !Mean while I get the run around on their emergency helpline as to busy to respond . So get the electrician in family to look and he gets the tank emptying through long hose takes hours !Lower element corroded through and blown gasket hence the flood .Still cant get through their helplines and no email on any paper work 6PM and sorted but still " high levels call nationwide" We are moving to recommended top provider by the cool cats .Time stamped phone calls and photos as the electrician always does this , Motto check the actual response from provider before you need it , the new one clearly states times and email 24 hrs .Time the whole family moved their mortgages en mass .Stayed loyal many decades to long ?

Last November a driver completely knocked my wall down. They were uncaring call centre full of kids who spoke down to you arguing with u with the cost I ended up having to pay 250 quid of my own money as they would pay the full amount I had a good builder won a lot of wards and they spoke to him on the phone as well as me telling him to get his price down . They made the situation I was in 100 times worse said we do the work or if u use ur builder we only pay so much . Next doors wall was partly knocked down and they didn't quibble get it down and transfered money straight away had to wait God knows how long for a chq now changed on renewal thank God and iam not against young people I have younger friends but nobody my age once did I speak to cos they were all young they didn't seem to understand or care .

Had storm damage Dec 2014 (Roof and Window). Reported it. Nationwide or UK Insurance sent an inspector and the damage was identified and the repair sanctioned. Although there was no inspection of the window lock. I was asked to get an estimate which I did and expected the repairs to proceed. 6 months later after a few emails in the preceding months I received a letter for UK Insurance (Nationwide) to say that they had changed their mind and the claim was declined on the basis of a report from another company they had asked to assess the damage. I contacted the company that assessed the damage in December 2015 and it was confirmed that it was a different company that was quoted in the letter. I was informed that a report regarding the damage to my window lock stated that the lock deteriorated through wear and tear when no such report exists as no-one inspected the lock. I mentioned this to UK insurance and then I was advised to send photos of the lock which tends to confirm that UK insurance did not have a report or any info but thought it reasonable to say that they did.

Conservatory developed a cracked roof panel. Contacted Nationwide and a RoofCare company attended the following day Stuck a piece of plastic sheeting over the cracked panel This 'repair' has blown off in the wind so I'm no better off now than before I contacted Nationwide No idea where to go from here Guess I'll have to try to find someone to carry out a proper repair Asked to comment on the service after the event Although I said what a terrible service I had received nobody from Nationwide has come back to me to help me resolve the issue In stead of spending shedloads of member's money on expensive product advertising Nationwide would do well to ensure that all it's products are providing good service