AXA Home Insurance Reviews

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AXA Home Insurance

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Latest Reviews

★☆☆☆☆

“So let down”

Written on: 25/05/2017 by Stella1974 (1 review written)

Absolutely disgusted with the service and "cover" provided by AXA Home Insurance. Our home was flooded by a burst water main through no fault of our own (thank you Southern Water) and our basement was submerged by nearly two feet of sewage infested water. After the kindly fire service pumped out the worst of it we placed our claim with AXA. A loss adjustor was duly sent to assess the damage which was mostly electrical goods, spoiled furniture, flooring and personal effects (including… Read Full Review

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★☆☆☆☆

“Amateurs with serious training needs.”

Written on: 08/05/2017

AXA assistance home emergency cover are possibly the most inept company i have ever had the misfortune to deal with..I have had 2 very simple jobs (a blocked sink and a gas boiler that doesn't work) i have been without heating and water for 2 weeks now. I have paid for 2 hours labour when the job took 20 minutes (problem still unresolved). How the Halifax Building Society associate themselves with AXA home emergency cover is beyond me. I want Everyone to know how bad they are, and if offered… Read Full Review

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★☆☆☆☆

“Avoid at all costs ”

Written on: 06/04/2017 by Ciaran1951 (1 review written)

This company left my chimney pot over hanging a public pavement. Long story short they made excuses not to send someone to make the pot safe.. showed no concerns that someone was going to end up seriously injured. In the end had to call the fire service to make it safe. Even then the company has shown no concerns over its actions endangering anyone unfortunate enough to walk passed my house. When calling they don't talk to you they talk at you, never keep you updated.. constantly put on hold… Read Full Review

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★☆☆☆☆

“Lying Swindler's axa”

Written on: 30/12/2016 by KristinGonzalez (1 review written)

I have axa home cover and my boiler Failed they could not attended for over24hrs so told me to stay in hotel If I needed to and send the bill to them Long story short they agreed amount And said they would pay£90 for hotel After 25 calls to them they stated in a email and over the phone the money had been put in my account No sighn of it my bank says that they Are wrong axa say cased. Closed we sent money its up to you to chase it up with your bank what the hell I've can prove its not… Read Full Review

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★★★★★

“Non -standard home insurance”

Written on: 11/10/2016 by ElishaBell459 (1 review written)

After trawling the internet and completing several online quotes for a house awaiting sale and empty,and making several phone calls, and being told by several companies that they couldn't quote, I looked on money saving expert and found a list. The first company on list was Home Protect. Completed online quote with no problems, had one query which was sorted by a quick call to company, and a very reasonable quote, paid by monthly instalments, and able to be cancelled at any time, without… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!!”

Written on: 26/08/2016 by IzayahRoberts (1 review written)

After having my home insurance with AXA for the last year, i was sent a renewal document for the coming year. My wife told me to go to a comparison site to make sure we were getting a good deal. The POST OFFICE were offering me the SAME cover for £30= a month less. YES THIRTY POUNDS A MONTH LESS FOR EXACTLY THE SAME COVER !!!! Needless to say i cancelled my AXA cover, and signed up with the Post Office. Three days later, AXA emailed me to say that my bank had cancelled the direct… Read Full Review

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Dehelima's Comment

Written on: 12/09/2016

Since writing this review i have had at least five more emails from AXA. Obviously, they have nothing better to do with their time. Their last email got a really nasty answer from me. Keep asking them to "stop all emails", but i don't think they can read. Stay away from their home insurance, unless of course, you want problems.

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★☆☆☆☆

“CHECK your policy very carefully!”

Written on: 12/07/2016 by pudseykid (9 reviews written)

Not only is their customer service very poor (over 20 minutes to answer my call) and i was surrounded by debris from a fallen/collapse ceiling, they even put me on hold to check the policy wording in my case - then came back to tell me "the good news" that "your policy only covers you for this if caused by damp/broken pipes, as your fallen masonry is dry then it must have been caused by old age. Old age isnt contained within your policy...."...to which I should add...Our very rich Chief… Read Full Review

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★☆☆☆☆

“HOME PROTECT - AXA HOME INSURANCE POLICY - CLAIM DECLINED”

Written on: 01/06/2016 by InsureMePlease (1 review written)

In good faith we proceeded to make a claim through our Home Protect Insurance Broker/AXA Home Insurance Policy to find that our claim was eventually declined as we had not been covered under two obscure clauses in the policy hidden deeply within the small print of some 52 pages of policy, namely that we were not covered for the use of a mechanical digger in our back garden. Had we known this and had this been explained to us at the outset we would obviously not have purchased the policy. We… Read Full Review

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Pudseykid's Response to InsureMePlease's Review

Written on: 12/07/2016

THANK YOU. i wish i had read this prior to taking out their insurance last year (via hastings direct)...I AM NOT insured under my own policy for a ceiling collapse IF the collapse isnt caused by damp/burst pipe....ours was caused by old age and old age isnt covered under the policy...YES, Disgusted, it took 20 minutes to be given this information. I can get hold of the prime minister quicker...shoddy products and services.

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Pudseykid's Response to InsureMePlease's Review

Written on: 12/07/2016

THANK YOU. i wish i had read this prior to taking out their insurance last year (via hastings direct)...I AM NOT insured under my own policy for a ceiling collapse IF the collapse isnt caused by damp/burst pipe....ours was caused by old age and old age isnt covered under the policy...YES, Disgusted, it took 20 minutes to be given this information. I can get hold of the prime minister quicker...shoddy products and services.

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★★★★★

“Great service from Axa”

Written on: 24/03/2016 by dfc186 (1 review written)

From the beginning, Axa's approach to dealing with my insurance claim following two break-ins in the space of a month were fantastic. Axa's approved adjuster and valuer who dealt with much of the claim were just as good. Most queries were dealt with swiftly but there were a few times where I was required to give the adjuster a prompt to get things moving faster. Felt I should leave a review to help balance the scoring of companies on review sites which are lower than what it should be as… Read Full Review

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★☆☆☆☆

“Axa assessors have superpowers!”

Written on: 23/12/2015 by Sarahdalston (1 review written)

Being one of the victims of high winds two weeks ago, we made a claim for some roof tiles which blew off and a ridge tile which dislodged. The assessor came to look (eventually) and said that the problem was due to poor quality mortar . He said this whilst looking from the ground up to the roof of our 3 storey house. Must have x ray vision. So AXA customers, be sure to climb on your roofs on a regular basis to replace the mortar so that if the wind comes your roof will survive. However it… Read Full Review

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★★★★☆

“Very pleased with service I've received this year”

Written on: 25/11/2015

Reading on here there are many bad reviews but I guess people come online to vent frustration. This year I had a gas explosion in my home which caused a huge amount of damage. Credit where its due axa were spot on - they got a local firm with a decent reputation in for the project which was a good 3 months of work on and off. Also, I recently had an issue abroad where my wallet was stolen along with my phone. Again, I did an online claim and it was all resolved within a couple weeks and I… Read Full Review

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★☆☆☆☆

“AXA insurance DO NOT BUY”

Written on: 15/11/2015 by KevinD123 (1 review written)

I had AXA business insurance. They surveyed the premises the first year, asked for some additional security measures, which were done and passed by AXA. We were inspected the second year and again all security was approved by them. However, when we had a break in they refused to pay out, saying that we may not have had the correct locks (the same locks they had previously approved TWICE). I lost £25k and my business!! No one will help (insurance ombudsman etc) because it's business insurance… Read Full Review

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★☆☆☆☆

“How to lose repeat business”

Written on: 15/05/2015

Called AXA Singapore for advice on how much to re-insure my property for, as my mortgage will be redeemed soon. "Can't advise you, you have to tell us". Called another insurer (contains letter N in name) for advice. Got what I needed. Premium was ok. I'm switching insurers… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 04/05/2015 by Antiaxa (1 review written)

Caused more damage than there was in the first place then would Nott come back do not touch them… Read Full Review

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★☆☆☆☆

“poor emergency cover”

Written on: 17/03/2015 by GRCope (1 review written)

Currently without heating and hot water as my boiler broke down, this is after thier plumbers have attended around 5 times over the last few weeks to fix a leak which they eventaully did. it was a minor leak which after being fixed caused some other problems so they replaced further parts. the leak on the part they replaced then started again before my boiler failed. they are now attending in 2 days to attempt another expensive repair on my boiler which will need a full strip out and re-build… Read Full Review

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★★★★★

“Claimed for damaged laptop and AXA paid within 1 week”

Written on: 26/02/2015 by KadeMcCormick (1 review written)

Drink was spilt on my laptop which then did not work, AXA arranged to have it collected within a couple of days and then rang to say it could not be repaired. They could not replace with the same make and model so sent a cheque so I could replace, I received the cheque ordered the new laptop and was back up and running within 2 weeks of the original claim, this was also over the christmas period. I have also recently moved and they were extremely helpful. Excellent service and would highly… Read Full Review

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★☆☆☆☆

“shocking service”

Written on: 11/02/2015 by RudyMatthews (1 review written)

were left without toilet facilities for 3 days as they claimed a blockage was part of communal pipework, all this without anyone seeing the job. other company had to be called and blockage found just below toilet. told policy didnt cover common area's but didnt actually state this on the policy. supposedly we should have know , or the broker should have said. broker stated that they had informed axa that it was a flat in a block of four . customer service repeatedly hung up on us , said no… Read Full Review

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★★☆☆☆

“Insurance companies work hard to ensure there are as...”

Written on: 08/01/2015 by palmadave (1 review written)

Insurance companies work hard to ensure there are as many grey areas as possible in their Terms and Conditions. AXA have managed to make things even more grey by splitting the main component of Home Insurance ie: Accidental damage into two parts. (1) Standard Buildings/Contents Accidental Damage and (2) Buildings/Contents FULL Accidental Damage. Pipe to the bath breaks (not normally by accident) and brings down a ceiling......covered. Bath overflows because you accidently forgot to turn the… Read Full Review

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★☆☆☆☆

“Axa home insurance made my life hell for 3 years”

Written on: 13/12/2014 by HonestJohn7 (1 review written)

Axa ruined three years of my life stopping me from being able to sell my house that I could not afford to live in after my gf moved out. I am one successful financial ombudsman case later and a year after selling, but I still cannot politely write about it... Axa treated me horrifically and even continued to act like idiots throughout the ombudsman case. Dragging it out as long as they could. I didn't believe any company would ever act the way they did… Read Full Review

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★★★★★

“Quick, hassle free service”

Written on: 28/11/2014 by NathenDavis (1 review written)

Claim made for a tree falling onto play equipment in the garden. All agreed and paid out during one quick call. Very happy… Read Full Review

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