SprintPCS Reviews - www.sprint.com

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Latest Reviews

★☆☆☆☆

“worst customer service I've never encounter.”

Written on: 29/11/2016 by ztech2 (4 reviews written)

My wife and my son went into a Sprint store to get his new iPhone, he has the iPhone forever plan and was told that he did not have that plan. They were also told that they could not be helped because they were not the main person on the plan.My wife asked to speak to a manager and was told by the person helping her he was the manager which was not the case five minutes later the manager showed up and said that person was just an associate. The manager said the account does not have that plan… Read Full Review

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★☆☆☆☆

“worst customer service I've never encounter.”

Written on: 29/11/2016 by ztech2 (4 reviews written)

My wife and my son went into a Sprint store to get his new iPhone, he has the iPhone forever plan and was told that he did not have that plan. They were also told that they could not be helped because they were not the main person on the plan.My wife asked to speak to a manager and was told by the person helping her he was the manager which was not the case five minutes later the manager showed up and said that person was just an associate. The manager said the account does not have that plan… Read Full Review

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★☆☆☆☆

“Sprint-hell”

Written on: 27/01/2012

I have been a "valued customer" of Sprint for about 8 years. This is one of the deceptive terms they use to make you think that they are sincerely interested in providing their customers with good service. For years I had no complaints about them...until the past few years. Then I started noticing erroneous charges on my bill which were quickly cleared up. Then I mistakenly upgraded my phone which lasted about six months before breaking down. Because it was under warranty I wrongly assumed it… Read Full Review

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★☆☆☆☆

“Worst Cell Phone Company EVER!”

Written on: 12/09/2011 by mmeade2405 (1 review written)

I have had AT&T, Verizon, and Sprint....Sprint by far is the worst cell phone company I have ever had. My phone never has bars and when it does, it still drops calls. I can't even keep calls. One time I dropped someone three times while I was talking to them. At first, Sprint seemed to work well and I didn't have any problems, but now I wouldn't mind throwing my phone away and never looking back. I can't bring Facebook up. Sometimes my phone decides to not send texts or BBMs even though I… Read Full Review

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★☆☆☆☆

“Sprint is the worst cell phone customer service I have...”

Written on: 20/09/2007 by robotics1 (1 review written)

Sprint is the worst cell phone customer service I have ever experienced. They don't do what they say. One guy will say yes to you and then return to the second guy who will say no to you or increase the price of the plan… Read Full Review

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☆☆☆☆☆

“Overall, I was so mad with my Sprint in NEW YORK CITY,...”

Written on: 28/06/2007 by bbenmeyer (7 reviews written)

Overall, I was so mad with my Sprint in NEW YORK CITY, when I went home to Ohio, my mood towards Sprint didn't change at all. You pay too much and you get too little, or you get none at all. They told me that to end my contract, I would have to pay a charge of $1500! The contract said $175. That drove me CRAZY. I showed them my copy of the contract, want to know what they said? "Sorry bud, you got swindled! You are not getting any money back what so ever. It is a flexible rate." Yes, it was a… Read Full Review

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★★★★★

“I love SprintPCS. The network is awesome and I'm...”

Written on: 04/09/2006 by sick (1 review written)

I love SprintPCS. The network is awesome and I'm always getting good service. It beats all the other companies by far and the phones are great there, affordable and work awesome. Plus the Internet is amazing. My Samsung a 900 phone is amazing also… Read Full Review

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★☆☆☆☆

“I was sold a phone from SprintPCS under the impression...”

Written on: 18/08/2006 by roadway (1 review written)

I was sold a phone from SprintPCS under the impression that I would be eligible for a rebate and then later found out I could not get it. My phone bill every month so far has been a constant struggle of taking off charges that should not exist, such as downloaded games and ringers. I don't even have Internet access. I don't even have text messaging. My phone isn't even capable of it.
It is going to be cheaper for me to buy out my contract for the next year and a half, than pay the outrageous… Read Full Review

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★★☆☆☆

“From the time I bought my house, 3 years ago, I have...”

Written on: 07/06/2006 by mystic268 (1 review written)

From the time I bought my house, 3 years ago, I have been unable to place a call from within my home all the way to the top of my driveway. My phone was constantly searching for a signal, and it would "enter the Sprint service area" at random locations if I walked aroung to attempt to make a call or send a message. Sprint offered me the option to pay an additional $5 to utilize any tower which would pass through my calls, why should I pay for their faults?. However, being desperate, I agreed… Read Full Review

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☆☆☆☆☆

“If Customer Service matters at all to you, then don't...”

Written on: 27/04/2006 by Szyzsnyk (2 reviews written)

If Customer Service matters at all to you, then don't use Sprint!! During my first 2 year contract 7pm night/weekend minutes was free, but after 10 or 11 months I received a letter informing me that Sprint was no longer going to offer that service to ANYONE, and it was withdrawn. About 7 months later I saw a Sprint commercial advertising "Night/weekend minutes at 7pm" was free for new customers. When I called to have that service restarted on my account I was told I would have to pay for it… Read Full Review

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★★☆☆☆

“The SprintPCS network is better than Cingular in the...”

Written on: 15/04/2006 by mesmundo (1 review written)

The SprintPCS network is better than Cingular in the New York area but the frequent dropped calls and calls directly to voicemail makes this a bad choice. Also, on top of the network issues, they have the worst customer service I've ever encountered. Lastly, poor to average at best phone selection… Read Full Review

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☆☆☆☆☆

“We got one of the best phones at Sprint and ended up...”

Written on: 21/09/2005 by deepnan (1 review written)

We got one of the best phones at Sprint and ended up changing it twice. We had a numerours number of missed calls, calls going directly to Voice Message in spite of having good signal. And also, it took us a long time to get the bills posted!!

They have a plan where they give a credit limit and disconnect the phone if it goes above the credit limit. What kind of post-paid plan and policy is it where you disconnect the phone for using it more!! When we signed up, we did not realize what the… Read Full Review

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★★★★☆

“I like the service. When you are their service areas,...”

Written on: 01/05/2005 by edrhathaway (1 review written)

I like the service. When you are their service areas, it's excellent. However, they have numerous holes in their "continuous" service areas… Read Full Review

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