written by Gillespie148 on 02/05/2022
I called Saga today to check that I had done my mother’s travel insurance correctly. I was so surprised how easy it was. Even on a bank holiday I got through to someone right away, and they sounded older (=polite and experienced and actually care) It was sorted quite quickly. My mum has used Saga ever since her cancer diagnosis 10 years ago made other travel insurance quotes prohibitively expensive, even after her treatments were finished. Saga always have reasonable prices even with medical issues. We have never needed to make a claim so can’t vouch for that.
written by on 03/10/2017
impressed with regular 'phone calls from Customer Services to ensure my peace of mind. All my 'Phone calls to Saga were dealt with patience and consideration.
written by euMcCormick6 on 20/12/2014
You never know how good your insurance company is until you make a claim. We have been with SAGA for roughly 7 years, and only made our first claim with them this past month. Our driveway suddenly had a puddle which, upon investigation, turned out to be raw sewage, resulting from a blockage in the sewer pipe below. I phoned SAGA that afternoon, and they had an engineer with us first thing in the morning. He managed to drain the sewage, but it needed more work because there were tree roots in the pipe. Within a couple of weeks, another team of engineers came to repair the pipe. They worked quickly, restored the driveway to its previous state. The entire service only cost us the £150 excess which we expected. SAGA was courteous, quick, and so was the company they sent to repair the damage. Great communication. We knew exactly what they were doing and they came exactly when they said they would. No quibbles. Very impressed, actually. And I HAVE already recommended them to friends.
written by mrose19 on 19/09/2014
I called saga and told them the heating wouldn't come on, straight away they told me they'd sent the AA to fix the problem and they turned up earlier than ecpected. Fantastic! They did a great job and showed my husband and I how to fix the problem ourselves in future as it was such an easy thing to fix. I then had to phone again and the light in the bathroom wasn't working and so within an hour they had a very helpful man from FMC to fix the light switch. I would absolutely reccomend saga to friends as they have been very helpful and extremely efficient.
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As rated by our community of reviewers
Wised2023Sagamug's Comment
Written on: 29/06/2023
Travel insurance is great until you need to make a claim. Then it is not a saga problem. But the underwriters . Keep records, and as they don't answer the phones or emails. And acknowledge mail. Solution was to go to financial ombudsman service. Resulting in claims paid in three days. And a week later compensation from complaint.
Should not need to do this, but effective.
Be WARNED if you have to make a claim