Asda Travel Insurance Reviews

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Latest Reviews

★★★★★

“I had a Heart Attacj”

Written on: 24/09/2017 by CharlesGLM (1 review written)

I had a Heart Attack in Athens and I cannot thank ASDA Travel Insurance enough for what happened next The hotel sent me to a private clinic. I have no idea how much it cost because the clinic dealt directly with ASDA Travel Insurance We had quite an expensive hotel, it was a great deal when I booked it on the internet months ago but when we asked to stay longer it was at normal rates. Again no idea how much it cost because ASDA Travel Insurance paid that bill too Normally one can fly 10… Read Full Review

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★★☆☆☆

“Long wait to confirm cover”

Written on: 01/09/2017 by GrantB1975 (1 review written)

ASDA left me waiting 10 days in a Russian hospital wondering whether they would honor my policy or find some excuse to refuse it before eventually confirming that they would honor it. Obviously its great that they did finally confirm they would provide cover, but 10 days is a long wait, and in fact the hospital told me its the longest they can remember waiting for an insurance company to confirm cover. 10 days of worry and stress about paying my medical bills is far too long, other insurers… Read Full Review

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★☆☆☆☆

“No answer ”

Written on: 11/07/2017 by MarkyPitty (1 review written)

Lost a case when flying from Birmingham to Alicante. Called their claim number, after twenty minutes gave up. Tried email, no answer. Called sales line, they answered straight away, surprise, surprise?. Case finally arrived 2 days later, but still no reply from Asda. Thank God we didn't have an emergency!, useless avoid at all costs… Read Full Review

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★☆☆☆☆

“terrible, nothing is covered”

Written on: 01/03/2017 by Jesse415 (1 review written)

£500 out of picket after a delay in Dubai, due to Emirates Airline. Emirates wont refund because "exceptional" circumstances out of their control. Tried to claim on travel insurance. Got £80 back for a family of four, delayed by over 2 days on return home. They will do anything to get out of paying. Avoid this insurance company - the worse I've ever used… Read Full Review

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★☆☆☆☆

“disgusted with everything”

Written on: 18/01/2017 by Walshgu92 (1 review written)

Total and utter rubbish, was due to fly out my brother a week before my flight had to have emergency heart operation suffered a stroke whilst in surgery sadly died few days later aged 50. Obviously I could not travel with the added stress of telling his two young children arranging funeral etc I had to contact Asda travel They needed all documentation flight tickets travel insurance ref no show letter death certificate. OH and then to I NEEDED to go to my late brothers GP to get a letter that… Read Full Review

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Sjfellows's Comment

Written on: 26/10/2018

I am so sorry and can totally relate to how shocking this Travel Insurance - if anyone value’s your health avoid at all costs. I had a sudden onset back accident on a plane flying out to Lanzarote. I paid to see two doctors on different days, then my condition took a turn and knew I was in serious trouble. We took £1300 out with us and with already paying out two doctors and we had limited money when was rushed to the hospital, the hospital said the Insurance was rubbish, they misdiagnosed me- I had rapid onset Cauda Equina Syndrome where my bladder/ bowel and right leg has been left permenantely paraylsed, they left me untreated in serious agony, couldn’t open my bowel or bladder, they left me to catch a flight home. All they did is one would promise guarantee then you called back and said they couldn’t without seeing my GP’s notes it would take 14 working days.
They tried saying it wasn’t there fault they ran out of money, they changed the. Policy, cut recordings to miss time me telling Asda if they would pay out on a MRI scan to retun to the hospital immediately. They also got a expert to come to my home after 12 months for permenant Disability this doctor lied he blamed the Insurance and then blamed the hospital. I found out 2 months ago this doctor paraylsed someone in 1996 for not carrying out a mri scan - he had to pay almost £600,000 they are dodgy. I am sorry for your very sad loss and thoughts go out to your brothers young children- they don’t care so avoid anyone reading

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★☆☆☆☆

“Horrendous don't buy”

Written on: 13/10/2016 by Aydeny208 (1 review written)

Took out this insurance for a trip to America. Due to a ruptured Achilles' tendon I was unable to travel. Provided all required information and more. This was over three months ago. They delay, say they have not received documents and are impossible to get a hold of. I'm going to the ombudsman as I am now fed up of their delaying tactics and having sent documents twice, ran up a phone bill being on hold for hours I have had enough. My parents had insurance with Axa through their bank account… Read Full Review

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Gary8007's Comment

Written on: 13/12/2016

Having the exact same problem , was due to go to Cyprus when my step daughter broke her ankle and she couldn't travel.
We have kept in contact with the insurance company at every stage and sent them all the information they ash for only to receive more and more requests. This has been going on for over 4 months whilst they continue to fob us off obviously with the ultimate goal of us giving up.
What an absolute disgrace of a way to conduct themselves especially a large well known company as Asda selling these policies
When people need their support the most this company simply delay and prolong every stage
DO NOT BUY INSURANCE FROM THEM !!

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Nicola1965's Comment

Written on: 21/04/2017

I've had exactly the same. I was in Dubai seeing my brother and family for Xmas, tripped and broke my wrist. It's now nearly the end of April and I'm still chasing money. Like the other two notes on this thread, I've had the "we're still waiting for your response to our query of last month". When I resent my original email answering their queries, they "suddenly" found it. So frustrating. I've since reported them to the Financial Ombudsmen.

Asda should get rid of this appalling and shambolic service. I'd said they were boarder line crooks.

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★☆☆☆☆

“Let down no help ”

Written on: 30/09/2016 by Yarningale (1 review written)

We went on holiday took out asda travel insurance on the third day of our holiday my husband tripped in the hotel being a lot of pain the hotel phone a taxi said to go to privet hospital as close by ,I phoned asda insurance and was told to take my husband to a state hospital as they do not pay for small injuries the recepshon said my God never herd this befor as my husband had Brocken hi ankle in two places ,I suddenly remembered we had free insurance with my nashonwide bank account phoned and… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 11/09/2016 by Pearls45 (1 review written)

My husband was very ill,so we had to cancel hoilday,I did everything asda ask of me,filled all forms in doctors letters cost me £70,all we got back was less then half the holiday cost,we are in our 70s I found the whole experience very stressful,we were hoping to book a holiday as soon as he was better,but with asda giving us so little money we will have to wait,I will never use asda again… Read Full Review

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★☆☆☆☆

“Avoid Asda Insurance at all costs!!!!!!!!!”

Written on: 22/06/2016 by smada1971 (1 review written)

Just had a motorbike accident in France and broke my collar bone. When I rang these from the French hospital they refused to help and quoted small print leaving me and my new motorbike stuck in South France with no way to get home and no help at all. They were happy to take my money though.PLEASE AVOID BOOKING TRAVEL INSURANCE WITH THESE AT ALL COSTS. Spread the word… Read Full Review

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★☆☆☆☆

“Don't buy this insurance”

Written on: 03/09/2015 by 130Schwartz (1 review written)

Absolute waste of money they try everything not to sete cla never again BEWARE befor buying… Read Full Review

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★☆☆☆☆

“It's not travel insurance beware”

Written on: 30/06/2015 by BrodieJones (1 review written)

Involved in a major incident involving a bus coming up the wrong carrigeway on the way to airport for a 10,15 am flight from Manchester, incident occurred at 6.30 am, police and crane involved, due to bus driver error resulting in loss off our flights, asda refused to pay, said not covered on your policy ? So we bought a travel insurance policy, and it does not cover you while your traveling,so do not waste money on this policy… Read Full Review

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★☆☆☆☆

“Please do not buy ASDA Travel Insurance”

Written on: 06/02/2014

As long as you don't have to ring any of their customer services or claims department the insurance is fine. If you are one of the unfortunate person like me who lost valuables on the plane and your airline company is very inefficient then you had it!! I lost my valuables on Turkish Airlines recently and tried to contact them through their online form and telephone but they are another useless bunch of people who took like 10 days just to get through their process. In the meantime, when I… Read Full Review

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★☆☆☆☆

“BEWARE OF HIDDEN CLAUSES”

Written on: 05/12/2013 by epig (1 review written)

I took out the middle policy to cover my grandsons and his girlfriends tenerife holiday in October expecting them to be fully covered if anything went wrong,They were robbed whilst sleeping i phone i pad a gold ring and cash all to the value of £1500 gone..i knew of a £75.00 per person excess from the policy .However after sending all documents asked for by ace insurance they agreed to settle the claim by informing me that personal property claim has a limit of £250.00 .thus only paid out… Read Full Review

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Epig's Response to epig's Review

Written on: 06/12/2013

three guesses why don't they have a review facility on the asda/ace website .

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★☆☆☆☆

“DON'T GO NEAR!”

Written on: 11/09/2013

My 18yr old son had he's belonging stolen whilst traveling to catch his flight from Barcelona to home . trying to get in touch with adsa insurance took a hour and 45 mins with no help whatso ever from the 13 different people I spoke to! They didn't know what department to put me through too!!!! Even after giving them hes policy number! My son isnow stranded in bBarcelona for 24 hours alone until the British embassy opens! DON'T TOUCH THEM WITH A BARGE POLE!!!!… Read Full Review

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★☆☆☆☆

“Do not Buy This Insurance Unless You Plan To Die on...”

Written on: 31/07/2013 by MBland1 (1 review written)

Recently went to visit my Fathers in Spain and took out Asda Travel insurance for this and another trip in September. My hire car was broken into and everything in the boot of the car was stolen including my wife's phone,my tom tom and other items including cash. Upon trying to claim even though all were out of plain sight in the boot Asda's insurance team said that these were not covered and produced a clause in the terms that unless all items were out of sight locked in a boot or glove… Read Full Review

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★☆☆☆☆

“NEVER TOUCH ASDA TRAVEL INSURANCE, I AM 33 AND I AM...”

Written on: 08/05/2012

I flew out to lanzarote last sept 2011. I hurt my back on the flight going out. I have no previous back conditions I was healthy and active. My trip was with my husband and 2 children. I slept the remainder of the day as I thought I had just twisted my back don't get me wrong it brought tears to my eyes the pain was also in my right leg. Next morning the pain was so severe we called a doctor wo gave me injectons and told me to get bed rest. she told me to go to her surgery next morning, we… Read Full Review

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Sarahfellows33's Comment

Written on: 15/11/2013

they are under written through Ace: find Ace do not use this company at all costs

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★☆☆☆☆

“larrge charges to cancell a polycy do not use”

Written on: 28/04/2012 by markwall1 (1 review written)

i have a small ins polycy with asda 6 pounds per month with 6 months to run they asked for 80.00 to cancell ridiculous do not use them mark wall… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH ASDA TRAVEL INSURANCE. WE WERE ROBBED IN...”

Written on: 10/09/2010

DO NOT TOUCH ASDA TRAVEL INSURANCE. WE WERE ROBBED IN TURKEY WHILST ASLEEP IN OUR LOCKED VILLA - ASDA INSIST THAT OUR VALUABLES WERE LEFT UNATTENDED!THEY WILL DO ANYTHING TO WEEDLE THEIR WAY OUT OF PAYING. IN THE PROCESS OF REPORTING THEM TO THE FINANCIAL OMBUDSMAN. KEEP CLEAR OF ASDA AS FAR AS I'M CONCERNED WE WERE ROBBED TWICE!… Read Full Review

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Stevebee's Comment

Written on: 16/01/2013

Hi I have just had the same issue, wish I'd have read this earlier ! Did you ever get your claim sorted. Any advice would be greatly appreciated. Thanks.

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★★★★★

“I found Asda Travel Insurance really helpful - plane...”

Written on: 08/12/2009 by Nicholasscott (1 review written)

I found Asda Travel Insurance really helpful - plane delayed in Gambia and they sorted out my claim and my girlfriend's claim really quickly - seemed really polite on the phone. Seemed fairly cheap too and I don't know much, but I trust them and the other supermarkets a lot more than Moneysupermarket - £3 for a weeks Travel Insurance is too good to be true!

I used to use Post Office but I lost my baggage in Norway once and they were downright rude on the phone. I'd definitely use Asda… Read Full Review

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☆☆☆☆☆

“Don't risk it. Insurance is about peace of mind...”

Written on: 19/09/2006 by customer123 (1 review written)

Don't risk it. Insurance is about peace of mind… Read Full Review

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Pigzymarsh's Response to customer123's Review

Written on: 05/08/2011

it appears their car insurance is the same.

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Epig's Response to customer123's Review

Written on: 06/12/2013

i thought my son and girlfriend were well covered ( review 9) but their claim was scuttled by small print .

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