The DX Reviews - www.thedx.co.uk

★☆☆☆☆
1 / 5
7% of users recommend this
  • Value For Money

Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“worst service ever”

Written on: 14/12/2017 by Porterfield181 (1 review written)

annoyed is an understatement. they are simply unreliable, they do not communicate with each other let alone the customer. I have lost 2 days of business… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 11/12/2017 by Davon362 (1 review written)

No show delivery. Waited all day, no call to explain why. They claim to respond by someone calling you from customer service. This had not happened. You waste time waiting around. Worst experience with a delivery service… Read Full Review

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★☆☆☆☆

“Unprofessional and inadequate ”

Written on: 09/12/2017 by Garrison1984 (1 review written)

First time I’ve ever felt so let down to write a review. Ordered 3 doors from B & Q, delivery date 4 weeks ago. No show. No communication. Long saga ensued comprising B & Q head office calling DX who promised to phone me. This was almost on a daily basis-no call. After two weeks I got a call from DX, unprofessionally advised me that B & Q are “liars”. A delivery date was set again and guess what? Still waiting. And no communication. See the comments on FB. Our experience has been of… Read Full Review

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★☆☆☆☆

“let down”

Written on: 27/11/2017 by JadenNorris (1 review written)

I received an e mail to say they would deliver my parcel to day, as I had no warning I left a note on my door to deliver to my neighbour who had written authority to sign for this item. Both my door and my neighbour's door is covered by cctv he refused to deliver my item, he left a note no time no date to say it had to be signed for.as this was a Christmas present for a family member who was on route to collect from Scotland and I was to go back the same day it has completely ruined the… Read Full Review

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★☆☆☆☆

“Useless and lazy employees”

Written on: 25/11/2017 by Katelyn328 (1 review written)

failed to deliver to my House twice so far and mind you I was at home THE WHOLE TIME WAITING. No one knocked on my door and the driver probably wasn't even bothered to do so. EVEN though I payed for next day delivery to this day I haven't received my package, just emails telling me 'unable to deliver'. This company hires LIARS and shouldn't take the responsibility of delivering things. NEVER USE DX… Read Full Review

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★☆☆☆☆

“Zero stars”

Written on: 20/11/2017 by amandaA88 (1 review written)

DX were trusted by UKVI with the delivery of my new BRP card. I had a trip to Europe planned and could not leave the country without it. The initial delivery driver never rang the doorbell or left a delivery card. After 7 business days I attempted to locate my documents as I had flights to catch, but they stated on numerous occasions they had noting under my name or post code. After 10 business days, and missed flights, it was located. A delivery sitcker had been placed over my name and they… Read Full Review

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★☆☆☆☆

“They're Liars”

Written on: 14/11/2017 by steve_bb (1 review written)

Said they couldn't find the address. I live in a distinctive building that is one of just six in a line using the same postcode, the street is on a bus route. I paid for next day delivery and waited in all day as the parcel was urgent. I will never buy from a firm that uses DX as their courier again… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 08/11/2017 by ukYoung410 (1 review written)

Had a text saying they would deliver item on a Tuesday so I stayed in all day waiting for it, but nothing turned up. Contacted them by phone and email but got no response. Item arrived the next day but had no warning e.g. time slot. Would not recommend!… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 03/11/2017 by waggiewoo (2 reviews written)

Delivery driver couldn't make delivery because A) he was at the wrong door B) he couldn't gain entry (because he was at wrong door) C) apparently the buzzer didn't work (because he was at wrong door). phoned them immediately to just be put on hold. On my third attempt finally got through to be told I was in the wrong! I KNOW where I live, I KNOW how to read simple instructions on the buzzer system. Two and a half hours later i am still waiting for the manager to call me within the 'hour'. The… Read Full Review

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★☆☆☆☆

“Delivered to wrong village”

Written on: 02/11/2017 by Annebrewis (1 review written)

I have had two deliveries from DX in the last two weeks. The first delivery I paid extra to be delivered when I was home. It was delivered late by a very rude driver. Today I had a passport delivered,not only was it not my passport it wasn't even in the same village. Luckily I was home and caught the driver and his wife before they left. So much for security… Read Full Review

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★☆☆☆☆

“Wrong address”

Written on: 28/10/2017 by avCantuItalian55 (1 review written)

Had organized a re-delivery from DX, waited in all day no-one turned up. Tracked online to see that that it had apparently been del'd & signed for at 9am. Called their Service Centre, asked if I had a white front door (as drivers take photo), replied that I don't - was told to to call QVC to report as missing ! no apology or anything. This is an item worth £300. Now have to go through whole process of filling in form and waiting for replacemnet after investigation. Poor service… Read Full Review

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★☆☆☆☆

“Unhelpful and ridiculous”

Written on: 24/10/2017 by Brylee359 (1 review written)

Paid extra for boohoo next day as a full time worker I am only in on one day, the delivery driver them sends me a message after I waited in all morning saying they attempted to deliver but failed. There had been no attempt and apparently when I finally got through to a so-called agent it turns out they couldn't access my home due to one road closure. Obviously the huge yellow diversion signs were something no one had ever seen before. Despite there been diversion signs and three other ways to… Read Full Review

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★☆☆☆☆

“Collection was reasonably quick. Driver was the most...”

Written on: 13/10/2017 by Gradylz206 (1 review written)

Collection was reasonably quick. Driver was the most unhelpfull,miserable, rude person we have encountered. We have a lot of experience in sending and collection of parcels. Will not be using dx again. … Read Full Review

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★☆☆☆☆

“Worst 'Courier' Company EVER”

Written on: 10/10/2017 by HalleCowan (1 review written)

HMPO Passport delivery service - I received text message advising my pp would be turning up withing a few days. Received text at 8:38am a day or so later advising that the DX delivery driver had 'attempted' delivery when I was in my own flat. No phone call, no doorbell rang. Attempted to re-arrange delivery on website as suggested - unresponsive/crashed. Called them to give updated work address as I wasn't going to take another day off for them to 'attempt' delivery - was charged a PREMIUM… Read Full Review

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★☆☆☆☆

“I waited a whole day for my item to be delivered, only...”

Written on: 03/09/2017 by 142Munn (1 review written)

I waited a whole day for my item to be delivered, only for it to be left with a neighbour that I do not know. DX left a delivery card where the reason for why they could not deliver it to me was left blank. I cannot get hold of the neighbour and to anyone with a bit of common sense would agree that personal paid goods should not be left with a stranger unless stated by the purchaser. Very poor service… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 31/08/2017 by lwGauthier220 (1 review written)

I was having a bed delivered from Worldstores. It said next day or selected day delivery. They use DX who never, not once, get in touch with me to tell me when it was coming. In the end despite my calling Worldstores at great expense of hanging on for half an hour twice, they failed to keep the date and didn't tell Worldstores who were totally in the dark about it. DX dumped the bed in my garden while I was out in the rain. I couldn't lift the boxes so they stayed there until DX picked them up… Read Full Review

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★☆☆☆☆

“My Biometric resident permit wasn't delivered .”

Written on: 21/08/2017

My BRP sent from the home office didn't arrive , home office sent me the Delivery Reference number I called DX to unsure and it said already had been delivered to me on the 28th of June which I didn't receive . I had to report it as lost and apply for the second time. While I was reading the reviews I was wondering if the deliver didn't throw my BRP outside somewhere around the bins as many claim they found their items thrown carelessly outside or somewhere around the house ? I am a… Read Full Review

Raghu1710's Comment

Written on: 15/11/2017

You should complain it to VFS. I had same issues with my visa. They don’t deserve to be in Business!

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★☆☆☆☆

“The worst delivery company ever”

Written on: 10/08/2017 by Cruz490 (1 review written)

Absolutely terrible customer service. Extremely rude and unhelpful Did not delivery the parcel but claimed it was signed for. Could not provide any evidence of signature or name of the person signed it… Read Full Review

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★☆☆☆☆

“Dismal customer service”

Written on: 07/08/2017 by AshleighLawson210 (1 review written)

Complete ineptitude from start to finish when dealing with valuable and time sensitive documents ; failure to deliver parcel to house as arranged; hung up on helpline immediatly due to slightly crackly line after 15 minute wait; woeful lack of help from online support. I'm amazed a company with such little focus on customer service can survive in a 21st century market economy… Read Full Review

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★☆☆☆☆

“Unacceptable ”

Written on: 28/07/2017

Bought a bed on Groupon, the bed never arrived. Three days of delay, emailed them several times, called them and got charged extortionately even if the line got cut off TWICE and we never maneged to speak with someone. The company basically disappeared and we are now sleeping on the floor!!!… Read Full Review

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