The DX Reviews - www.thedx.co.uk

★☆☆☆☆
1.0 / 5
6% of users recommend this
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Summary

Review your SMS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Shambolic, useless liars ”

Written on: 13/09/2021 by rebecca_1612 (1 review written)

Absolutely shambolic service. A package that was dispatched by the company on 8th September has STILL not been delivered with no guarantee we'll get it tomorrow. She has a very tricky tongue and will tell a lot of mistruths to cover her back. Useless company. I would give a negative review if I could - AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 26/08/2021

I ordered a package through a company that use Dx delivery - unfortunately for them. The day after placing my order I received a tracking number and the next day an email and text from DX Delivery to tell me that my items were being delivered the following day between 09.36-11.36. So I took time off to be in as my items cant be left unsigned for. The day of delivery whilst waiting at about 11am I receive another text to say the delivery has been delayed. Fine I think, traffic or some like, I… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 03/08/2021 by Ariella63 (1 review written)

WORST COMPANY EVER A shop scheduled delivery for 02/08/2021. Initially they told me that is not necessary to be home, because the parcel will fit in mail box, however driver from DX DELIVERY called me and told me that is not. I am working Mon-Friday, so I can not be home. DX DELIVERY offer delivery only Mon-Fri. Yesterday I asked driver to leave the parcel in safe place, he declined to do it. I spoke to 3 of DX DELIVERY team members, they told me they can not find my Work Postcode in your… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 30/07/2021 by rwinogro (1 review written)

I am wondering why DVLA is sending international passports back to customers via DX Delivery company? They are absolute no trustful! We are waiting for 2 weeks and still no documents arrived, despite promising from their customer service - no re-delivery attempts were made on the scheduled day, how can YOU treat people like this? I had bad feeling when I heard DVLA is sending the passports via currier and now my concerns turned to be a real problem. You cannot talk to anyone in DX, all calls… Read Full Review

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★☆☆☆☆

“Their tracking is the worst!!”

Written on: 29/04/2021

Expecting a delivery from Gardening Express (do not use them either; these 2 together seems like a perfect storm of incompetence) Email saying despatched received 27th April, quoting 'Leave Safe Next Day' delivery. 2 days later, afternoon, still nothing. Tracking site simply says 'we are expecting your parcel shortly'. They say they've had it, so do they mean 'we are expecting to deliver your parcel shortly' I wonder? No idea, but they've been saying that for 2 days and that's as much… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 08/02/2021 by katiekent86 (1 review written)

Terrible. Apparently left a card as they missed me - I was home all day, and no card was left - then they cancelled my delivery twice, with a text message and no explanation. Delivery was then too late… Read Full Review

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★☆☆☆☆

“Package thrown over a wall.”

Written on: 06/12/2020 by Dunlopsup (2 reviews written)

The package arrived on a Thursday unannounced, I wasn't in so they left a slip for a redelivery. I requested the following Monday, it arrived the next day and again I wasn't in to sign so I found it thrown over our wall split open with contents missing. They don't deliver at weekends and don't give a time slot so you are expected to wait in all day which for working people isn't an option… Read Full Review

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★☆☆☆☆

“Wrong address, wrong item, no return, terrible service.”

Written on: 30/11/2020 by delboystride (1 review written)

Email to DX delivery:- I have a large parcel containing a green screen that was dumped outside my 70 year old neighbours house with 3 large packages that were for my son. My wife had to drag them into my house on her own. 4 issues:- 1 – the packages were delivered to the wrong address. 2 – they were left outside, in the street with a 70 year old man, who could not possibly move them, and no security. 3 – one package is not even meant for us, but someone else. 4 – they were all a… Read Full Review

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★☆☆☆☆

“Pretty useless.”

Written on: 14/11/2020 by davidgill-collis (3 reviews written)

Absolutely shocking service. Every day for the last 4 days I have had a message giving me an allocated time slot for a delivery. I've made sure I've been in 4 days in a row at the specified times to take delivery. Shame I'm the only one that turned up - Abdelkarium the driver obviously couldn't be bothered. Seriously, what's the point in giving guaranteed delivery times when there is no chance of them being fulfilled? DX might even be worse than Yodel.......and that's saying something!… Read Full Review

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★☆☆☆☆

“Waiting”

Written on: 20/10/2020 by Durness (1 review written)

I have been waiting at home for 11 hours now for this outfit to pick up a parcel for return. Unfortunately the parcel is too long for the normal return system of the company that supplied the goods to be returned, so their normal return labels would not cover the cost of transit, consequently they set up a collection with this mob. If that had not been arranged, the parcel would have been in transit from the moment the post offices opened this morning. Phoning DX after 10 hours I was told… Read Full Review

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★☆☆☆☆

“Attrocious service parcel delivered late not OVERNIGHT.”

Written on: 08/10/2020 by Galla1 (1 review written)

So I book a collection via Parcel Monkey on the 23/09/2020 for overnight delivery. You print off the returns label and put it on the parcel. Call from DX that evening stating that wont be collected until following day as they didn't have time to print their tracking label for the courier. Next day another call from them stating that it wont be collected until Fri 25/09/2020. Collected that day but didn't arrive until 30/09/2020. Screenshot taken of tracking receipt. Not happy with this as it… Read Full Review

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★★★★☆

“Excellent service, delivery on time”

Written on: 10/08/2020 by Scooby1955 (1 review written)

Having read so many negative reviews about DX I was worried about an item that I'd ordered would arrive damaged. Really needn't have worried as parcel was delivered before 9.00am in excellent condition. Polite and courteous driver, well done Rotherham depot. I used to work in the industry, so know what can happen, may be an exception in praising them,but have to say as I find… Read Full Review

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★☆☆☆☆

“Absolutely worst company out (makes Hermes looks like...”

Written on: 30/07/2020 by Sharon1983 (1 review written)

Worst company out - was awaiting urgent medicine sent direct to me - advised time slot - and you can put on their website deliver to neighbour if required. They didnt - said "only I" could sign for it - no neighbour - rubbish. Got hold of head office - apologies no neighbour is OK - booked in for next day (I was due to run out then) - gave time slot of 13.20 - 15.20 - I was on way home from work when get a text and email "sorry we couldnt deliver no one was in" - at 12.10 !!! neighbour watched… Read Full Review

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★☆☆☆☆

“Dissapointing, Dishonest and Down-right Dreadful”

Written on: 14/10/2019 by Nicks85 (1 review written)

For the second year running a Christmas saving order has not been delivered on the promised day by DX. Having waited in all day, been assured by representatives on Facebook twice it would arrive today (I tried calling first, but after taking details they claimed to be busy and hung up after auto advising I email them) and having tracked it via the website throughout the day it had failed to arrive by 6pm. At gone 7pm the website finally updated my tracking details claiming that a delivery slip… Read Full Review

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★☆☆☆☆

“Dreadful company”

Written on: 03/07/2019 by clydachsteve (1 review written)

Terrible company. They told me they had tried to deliver my passport twice and had left a card through my door (all rubbish). Then they said I would have to pay extra for them to re-deliver it.  There are electronic gates at my home an CCTV records all comings and goings. They have never been here! Now they say I have to go to Wakefield to collect the passport (I live in South Wales). Awful, awful service. Do not use them!… Read Full Review

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★☆☆☆☆

“Dreadful rude service”

Written on: 10/05/2019 by onlineshoppinglady (1 review written)

Item not delivered on time as promised and I paid for next day delivery. Was told by email my address couldn't be found, which is strange as every other delivery company seem to manage to find me. Rather rude delivery person turned up the next day. The phone system is useless, no one answers and the email system just keeps telling me my item has now been delivered, which it has, but late. Not acceptable, not my choice of delivery company, but will try to avoid in the future. Now I am out of… Read Full Review

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★☆☆☆☆

“Disgrace of a company - don’t waste your time!”

Written on: 01/04/2019 by Ejp13 (1 review written)

I would give it 0 stars, however that unfortunately isn’t an option. What a disgraceful service. Originally had an email from HMRC to say that my daughters passport would be with me on the 27th March. I then don’t hear anything until I get a letter dropped in the door on the 28th saying that they had tried to deliver that day - the letter was dated the 26th March, so why on earth had they been holding it for 2 days? I then rang the automated system to rearrange for a delivery on the… Read Full Review

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★☆☆☆☆

“Very, very bad ”

Written on: 11/03/2019 by MpatK (1 review written)

I’m being driven to distraction. This is the worst courier company I have ever had to deal with and being elderly I rely on such deliveries at least 3/4 times a week. Our passports should have been delivered several days ago but we have no idea when they will be. In desperation. I have asked the Passport Office to intervene on our behalf but even they aren’t confident of success. Why do they use DX? Dreadful, simply awful, and there is no possibility of a response on the telephone. Just… Read Full Review

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★☆☆☆☆

“Appalling Service ”

Written on: 14/11/2018 by TraceyWilson (1 review written)

I was expecting a delivery on the 13th November waited in all day no delivery. 14th November have waited in all day AGAIN at 2.30 pm I went to my front door and found a calling card. I have a door bell and door knocker. The courier doesn’t seem to have attempted to try both. I would have heard one of them. Looking at reviews I see I’m not the only one who has had this problem. I wouldn’t mind if it was only a dvd but it is a sentimental item which my daughter is going to be upset to… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 25/10/2018 by AliceCrane6 (1 review written)

Well that was an eye opener and lesson in how NOT to run a delivery service, DX! I do now have my son’s passport but that was after numerous phone calls when the system would cut me off, a wasted day waiting in at home, a wasted trip to the depot (!), contradictory and ambiguous information from emails, automated messages, website etc. When my son did manage to get through to talk to someone he was ignored and then hung up on but at least he did manage to reach a human being. The delivery… Read Full Review

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