Opodo Reviews - www.opodo.com

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Latest Reviews

★☆☆☆☆

“Return flight cancelled, took quite some time to...”

Written on: 25/11/2021 by GolfBitch1970 (1 review written)

Return flight cancelled, took quite some time to contact Opodo to reschedule, as phone lines constantly not answered or on hold for too long, so had to resort to online chat. Despite have a chat manuscript with their agent of the agreed revised flight the agent booked a completely different flight. We've gone from a return journey of around 12 hrs to one of 34 hours! They won’t accept they have messed up and refuse to rebook the flight for us. Spent hours on phone calls and online chat and… Read Full Review

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★☆☆☆☆

“Never book with Opodo or eDreams”

Written on: 26/10/2021 by Ashchf (1 review written)

In Jan 2020 I booked a flight through Opodo for May 2020, which was cancelled due to Covid-19. Since then I have had a sparse series of contradictory messages from Opodo, saying that they're working on a refund and I just have to sit and wait, but each time the timeline is different, sometimes they say I never requested a refund at all, and so on. I've chased them many times by email but most don't get a response, even after a year. In the meantime Opodo and eDreams have retrospectively… Read Full Review

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★☆☆☆☆

“Will Opodo ever pay my refund ”

Written on: 25/10/2021 by Lolade73 (1 review written)

I really don't know where to start with Opodo, their customer service team got intouch apologising for the delay in getting the rest of my refund after reading my review about them and promised they will investigate the case. I am still waiting my refund and they have also given me the silence treatment despite the airline sending confirmation evidence to me copying them (Opodo) that they have approved the refund and all Opodo needs to do is to request the money in other for my refund to get… Read Full Review

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★☆☆☆☆

“Never ever book with this company”

Written on: 04/06/2021 by Kumerk1980 (1 review written)

I can't give less than that as there is no option. Plz avoid this company. If there is only one seat left on this planet and you are desperate to travel and u hv only opodo offering last ticket ,Please don't buy it start walking towards ur destination. You will the happiest person on this planet for ur decision. They hv no policy of refund … Read Full Review

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★☆☆☆☆

“This service is terrible.”

Written on: 05/03/2021 by Martinez5002 (1 review written)

You're probably thinking as you see countless bad reviews and wanting to find a good website to buy a holiday from, it can't be that bad, can it? Yes, it can. This service is awful. And if you have any issues at all, they'll ask you a million questions and then direct you to someplace else anyway, completely wasting your time in the process. They can't cancel flights, they can't change the dates of flights, they can't refund you, and even if you get their worthless insurance to do these… Read Full Review

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★☆☆☆☆

“Flight cancelled, Opodo knew nothing”

Written on: 20/02/2021 by BenSabbah (1 review written)

I bought my ticket via Opodo. The flight company cancelled the flight, and I received an e-mail and a call from the Flight company to inform me. Problem is, in the Website of Opodo the flight was confirmed till the end. In the website of course I couldn't do anything as long as the flight is confirmed (I have gotten also a Confirmation e-mail the day of supposed Flight); So I called the Customer service (they didn't know about the cancellation), then began a long story including multiple calls… Read Full Review

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★☆☆☆☆

“Worse company ever ”

Written on: 09/02/2021 by Byrdlx148 (1 review written)

My flight was cancelled on june20 and I am still waiting for refund even after 9 month. Service are really poor -- whenever i call them they escalate my case but didn't do anything. Believe me, don't use this company… Read Full Review

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★☆☆☆☆

“Don't go near them”

Written on: 06/02/2021 by Welshur1986 (1 review written)

2020 was a difficult year - I get that. I also get that we need to be more tolerant when dealing with the travel industry - but despite all of that I can think of very few positives from my dealings with Opodo. Our flights were cancelled by the airline, it happens - but I had to make so many calls before I finally spoke to someone that actually did anything....despite so many promises. When we did finally get a refund we only received the cost that Opodo had paid the airline (and eventually our… Read Full Review

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★☆☆☆☆

“They keep you on the phone without assisting you for...”

Written on: 03/01/2021 by NikhilRivera182 (1 review written)

They keep you on the phone without assisting you for hours and with a customer support that acts as a filter to never return your money. I advise you never to book in this company, terrible. … Read Full Review

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★☆☆☆☆

“DO NOT USE OPODO”

Written on: 20/12/2020 by Swan82 (1 review written)

If it was possible, I would give it zero stars. I understand that this year has been hard for travel companies but that does not excuse Opodo's complete lack of customer service. I booked flights to the USA before Covid started but the trip was cancelled due to lockdown. Even though my flights were cancelled, Opodo sent me no notification of this so I had no proof they had been cancelled. It took me hours and hours of phone calls for my refund to begin processing and I was told it would take up… Read Full Review

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★☆☆☆☆

“Do not book with Opodo!!!”

Written on: 20/11/2020 by JordanRussell (1 review written)

WARNING!!! Avoid Opodo like the plague. We are regretting it and so will you. Not even sure how they’re still trading and why their owner/manager is not in court (probably is actually). Their customer services is non-existent. Being redirected or perpetually bounced from website to app to chat to phone and back again will drive anyone crazy. Their “deals” are a honey trap. You’ll end up in a labyrinth of disappointment, dismay and dead-ends. And then after destroying your travel plans… Read Full Review

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★☆☆☆☆

“AVOID! No customer contact number, hidden terms and...”

Written on: 03/11/2020 by Nico87 (1 review written)

AVOID! No customer contact number, hidden terms and conditions, terrible experience. Will never use Opodo again. I WISH I had read reviews first....Bad, Bad, BAD!… Read Full Review

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★☆☆☆☆

“Book with Opodo only if you don't want peace during travel”

Written on: 15/10/2020 by wySteele217 (1 review written)

There should be -ve rating stars for overall rating. I don't even wanted to waste single star. Once you book your travel with Opodo you get tensions and troubles free from Opodo. Customer care , don't know what they were working after putting the call on hold. May be they have some system in which they travel virtually and come back to answer the query after 2-3 hrs. … Read Full Review

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★☆☆☆☆

“MINUS 1000 RATING - TAKE LEGAL ACTION/GET THEM CLOSED DOWN”

Written on: 08/10/2020 by Farrellrj432 (1 review written)

With immediate effect, this company must be closed down. Opodo has NO intention to pay anybody's refund whatsoever. OPODO HAS BEEN STRATEGISING. We are all wasting our time. TAKE LEGAL ACTION. LET'S GET OPODO SHUT DOWN AND OUT OF BUSINESS AND BANKRUPT. THEIR DIRECTORS AND SHAREHOLDERS DO NOT DESERVE ANY MORE TICKET SALES. AMONGST OTHER THINGS, THEY PALM ACTIONS OFF ON TO INTERNAL DEPARTMENTS WHICH DO NOT EXIST AND WHICH YOU CANNOT CONTACT YOURSELF. THEY CREATE HURDLES TO MAKE IS IMPOSSIBLE… Read Full Review

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★☆☆☆☆

“A disgrace”

Written on: 24/09/2020 by andrew303030 (1 review written)

Booked a flight in May 2019 which was complicated enough and the price changed during the process (upwards of course). Flight for 14 April cancelled on 15 March 2020. Now more than six months later still no refund. No help from website and when you do speak to someone they say they are still chasing or blame the airline and everybody but themselves. Very stressful not knowing when our four figure refund is coming back. Clearly being used to prop up Opodo operations. They are an absolute… Read Full Review

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★☆☆☆☆

“I would give no stars - so bad - Would never use again”

Written on: 12/08/2020 by Davidsoneb1957 (1 review written)

Still waiting for a refund for a flight that was cancelled by the airline in March. The airline are prompt at responding to email and have assured me on numerous occasions amounts in full have been given to Opodo. I have spoken to Opodo four times and waited on hold for an hour each time. Twice the customer service agents were rude and unhelpful and offered me no action at all - just stated that they didn't have it from the airline and I'd have to be patient (I'd already waited 90 days) and I'd… Read Full Review

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★☆☆☆☆

“Possibly the worst travel agency in Europe,...”

Written on: 10/07/2020 by davely68 (0 reviews written)

Possibly the worst travel agency in Europe, particularly for customer service. They consistently rank 1 or 2/10 on all consumer websites. Thoroughly unprofessional, and the worst example of a company that is very happy to take your money, but simply disappears when something goes wrong hiding behind a digital curtain. A poorly designed website, a hopeless helpline. The latest in a long line of misdemeanours is that they advertise a helpline that, when you ring it, says it is no longer in use… Read Full Review

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★☆☆☆☆

“Never use again!! Refund short by £140 poor service”

Written on: 26/06/2020 by 1978Hawkins (1 review written)

Opodo refund short but £140!!!!! Booked two flights from UK to US for 13/4/20. The airline was Norwegian Airlines who like most airlines cancelled all flights due to COVID-19. When eventually getting a reply from Opodo they said I needed to chase the airline for a refund voucher and not them!?? Eventually after a lot of emails and tweets we received a refund 3 months later from Opodo. However it was short by £140. When challenged Opodo said this was for their search costs and process… Read Full Review

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★☆☆☆☆

“Avoid! Terrible Customer Service.”

Written on: 24/06/2020 by Reida1985 (1 review written)

I had a flight booked, which got cancelled due to the Pandemic. First of all I didn't actually get a notification from Opodo about the cancellation. I only guessed it was cancelled as the flight basically no longer showed up on the airline listings or the airport departures. They only confirmed it was cancelled when I finally got in contact by phone (this took 4 days of messaging their useless chat bot, which finally got me through to a real person, who gave me a different number to phone… Read Full Review

Davely68's Comment

Written on: 10/07/2020

Mirror image of what has happened to me.

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★☆☆☆☆

“always book direct to the airline!”

Written on: 12/06/2020 by Howell475 (1 review written)

Although we paid extra for flexible dates guarantee, due to Covid, they're not honoring this! Staff who finally answered the phone were unhelpful and unable to get a supervisor on the phone. WHO is running this company? The rates were good when we booked back in January, but because of the difficulty now in the fact that none of their phone numbers are working--- it's not worth doing this ever again. I'm just hoping they actually re-issue us a ticket!… Read Full Review

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