UPS Reviews

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Summary

Review your UPS Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Bottom feeders”

Written on: 07/09/2019 by MrFigg (3 reviews written)

Took the package to the UPS Access point to drop it off as per instructions. The people running the shop refused to accept it as they stated the UPS driver had already made his pickup, and they refused to accept the package on those grounds, despite them having plenty more parcels they had accepted waiting for pickup. I insisted they take the package as it was 14:50hrs, well within their business hours, but still they refused. I said I would complain to UPS over their refusal and their… Read Full Review

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★☆☆☆☆

“Appalling Call Centre Response”

Written on: 09/08/2019 by Doodlebug919 (1 review written)

Ordered goods from Italy with UPS as courier. Good failed to arrive but shown on tracker as in depot. Called and spoke to a UPS customer service rep in Lithuania. Wasn't interested in my call, just told me to sort out with the goods supplier. Would have thought she could have called the depot but no couldn't be bothered. I eventually managed to find the depots phone number, they were great and told me the goods had never been shipped from Italy. Obtained full refund. Close your cheap option in… Read Full Review

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★☆☆☆☆

“Unable to locate Dropbox ”

Written on: 08/07/2019

I had one of those mail back medical tests. Instructions indicated UPS would pick it up & I could make arrangements online. Not true - despite pre-paid label UPS was going to charge me to pick it up. Website would not allow me to get pickup without printing out & paying for another mailing label. I resorted to calling the 800 number. Bigger mistake- she supplied addresses inside downtown office buildings. I explain I need an outdoor location, since I don’t want to have to find & pay for… Read Full Review

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★☆☆☆☆

“Package not delivered”

Written on: 29/06/2019 by braz213 (1 review written)

Dads meds from the VA were supposed to come today. It's Friday. They didn't come after getting an email saying they would. Now UPS is saying he has to wait till Monday and he'll run out tomorrow. Just a cluster… Read Full Review

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★☆☆☆☆

“Use at own risk”

Written on: 26/06/2019 by firebyrd (65 reviews written)

They left a card saying they had tried to leave a parcel and they took it back as I was out saying I had to now collect it. Seems they expect you to stay in 24/7 waiting even though you have no idea when they are coming they don't tell you. They did not tell me they were coming, they gave me no time slot just lefty a sarcastic note. I contacted them and they told me that the card they left was proof of delivery, sorry, proof of delivery means you get it in your hand and you sign for it. Use… Read Full Review

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★☆☆☆☆

“Damaged goods”

Written on: 17/06/2019 by Pauls200 (1 review written)

I gave 1 star only because you cant give no star. UPS accept any parcel, but if it gets damaged while in there care they will do anything to get out of paying for there BAD service. After more than 6 weeks of chasing them I have finally been told that my parcel was not wrapped to there rules, and yet I sent it from a UPS store in Florida where I went into detail of how it was wrapped and was told "yes that's ok, for safety I will stick warning labels on it" which he did, all over. And yet when… Read Full Review

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★☆☆☆☆

“They spilt deliveries and no delivery window ”

Written on: 13/06/2019 by Lamb185 (1 review written)

Third or fourth bad experience of UPS. Unsure why companies continue to use them. Ordered basic roller blinds that needed to be here today. First UPS couldn't give me a delivery window other than 'by the end of the day' which is from 8am through until 9pm - are they seriously that poorly organised. Part of the parcel arrived this afternoon and I was told that the other parcel was on another van, and because the driver couldn't find my address!!!! he had returned it. Firstly why would you spilt… Read Full Review

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★☆☆☆☆

“Could not give them a zero. I would if I could”

Written on: 04/06/2019 by stevehopper2 (6 reviews written)

I had a glass pie oven delivered to me by Royal Mail, no problem, perfect condition. 2 Weeks later I sold the pie oven, I wrapped it well, covered in cardboard protection, filled with shredded paper and covered the glass doors with the internal metal shelves to protect them. I marked the parcel "GLASS WITH CARE" in numerous places and on ever side. I sent it UPS as it was the cheapest (my biggest mistake). The customer contacted me and told me the package arrived with major damage, obviously… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 08/05/2019 by Jayney32 (1 review written)

Given the choice I would not use UPS again. I was given 3/5/19 as my delivery date and someone was home all day to ensure that it was not missed but it didn't arrive. I checked their website tracking and it stated that they attempted delivery which was false as my dogs bark it the door is knocked. Next delivery date was supposed to be 7/5/19 but still didn't arrive and I phoned customer services and was originally told that they attempted delivery but there was no reply which was again false… Read Full Review

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★☆☆☆☆

“No Delivery, No Contact, No Apology – UPS? NOT FOR ME”

Written on: 29/04/2019 by PAN69uk (1 review written)

UPS - absolutely THE WORST delivery company EVER!!!!! Timeline:- Tues 23 Apr 19 - UPS send me an email notifying me that I have a parcel coming. It included the tracking number and my full address including complete postcode. Thur 25 Apr 19 - UPS send another email stating that my parcel will be delivered on Fri 26 Apr 19, no approx time given. Fri 26 Apr 19 - I waited in all day but alas no delivery or ANY FORM OF COMMUNICATION from UPS. I track my parcel and find that apparently the… Read Full Review

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★★☆☆☆

“UPS stands for Useless Parcel Service”

Written on: 03/04/2019 by stubake (1 review written)

Arrived home yesterday to find a note on the doormat that UPS had tried to deliver a parcel and as they could not get a reply had taken it away and left it at a UPS Access Point at "70 Station Road". As we live in London that could be one of any number of Station Roads. As this was a first delivery attempt why hadn't they left it with a neighbour or leave a note to say they would try again. They didn't even bother to fill in the section stating when it would be available for collection… Read Full Review

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★☆☆☆☆

“rotten service”

Written on: 21/03/2019 by Char-michigan (1 review written)

Truck pulled into yard with engine off. Did not knock or announce self, hung my return slip on outer door, ran back to truck and sped off. Customer service says too bad you must now take your package to drop off center… Read Full Review

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★☆☆☆☆

“Waited for medical supplies attemps of delivery....”

Written on: 17/03/2019 by Marvelmills (1 review written)

Waited for medical supplies attemps of delivery. Called dispatch on 3 day was told it would b delivered that day. Missed day from work and now will have to go to warehouse to pick up.office closed on week end. Relative without supplies in till Monday. … Read Full Review

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★★☆☆☆

“Drivers never ring the doorbell or knock anymore”

Written on: 15/01/2019 by DonovanMaldonado (1 review written)

We live in a rural area that gets quite a bit of snow. We never know if we are receiving packages since they never knock on the door or ring the doorbell. The only way we know if a package has been delivered is if we keep checking the front porch. Had a return, due to wrong product from Amazon, and UPS was to pick it up. They were printing a label and bringing it to put on the box. We sat at home waiting for the driver to pick up the package that we kept inside due to concern of possible… Read Full Review

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★☆☆☆☆

“Say No to UPS! ”

Written on: 14/01/2019 by 141Rogers (1 review written)

Once again, the UPS nightmare strikes. I ordered five items from Chapters Indigo and specifically requested they NOT use UPS but apparently, they cannot control which service is used. Two items arrived on time via Canada Post. The other three items? Apparently ‘hand-delivered’ to me by the driver last Thursday night at a time when I was not home but my husband was out de-icing our access road. Once again, UPS insists they are right and I am wrong. This is extremely frustrating. I’ve now… Read Full Review

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★☆☆☆☆

“Terrible service - Avoid at all costs!”

Written on: 28/11/2018 by MarcMeier1982 (1 review written)

Ordered product from Microsoft. Delivery via UPS. Failed to deliver item to address - sent it to one of their Customer Access Points. What a joke! Refused to hand parcel as I have not complied with UPS T&C's for collect!!!!! I said - here is the email I received. It does not state the T&C's or requirements. Response (rude) tough. Should have ordered the product from Amazon!!! Result Microsoft lost a sale and a customer! Neither company seems to care. Avoid at all costs! … Read Full Review

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★☆☆☆☆

“Tracked the parcel and it said they attempted...”

Written on: 05/10/2018

Tracked the parcel and it said they attempted delivery. They did not. Apparently, the parcel had been taken to a collection centre but no card advising me of this had been left. I arranged a redelivery, no UPS van, therefore no delivery! I had explained to the call centre I cannot get to the collection centre and to instruct the driver to leave my parcel with any of my neighbours. However, as no UPS van actually arrived, I am wondering about the integrity of the driver. The parcel was a gift… Read Full Review

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★★★★★

“Dishwasher and DVD player delivery”

Written on: 22/09/2018 by Mjhillier (1 review written)

AV320A . Can’t fault the delivery very efficient friendly delivery men.Did everything asked of them and took the old one away . I would recommend them to friends and family… Read Full Review

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★☆☆☆☆

“Stressfull rubbish service!”

Written on: 21/09/2018 by pavanne78 (1 review written)

Recipient not in when parcel delivered so it was sent to local access point. UPS tracking info stated it would be available for collection for 10 days but it was sent to a completely different town so recipient not able to collect! UPS tracking info inaccurate and misleading. Unable to contact access point (they didn't answer the phone or return call) and UPS staff unable to make sense of tracking info so can only guess what's happening with the parcel. So don't know where it is and what will… Read Full Review

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★☆☆☆☆

“UPS FAIL YET AGAIN”

Written on: 29/08/2018 by wdon (1 review written)

Once again, the UPS delivery person claims on their website to have made an attempt to deliver a package when I stayed home ALL DAY to collect this delivery and know no such attempt was made. This happens all the time. I am absolutely amazed these people are still in business… Read Full Review

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