Federal Express Reviews

Click here if this is your business
★★☆☆☆
1.5 / 5
18% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Review your Federal Express Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
? Ask our helpful community of experts about this product or company
Federal Express - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“FEDEX”

Written on: 22/01/2021 by 341McNeill (1 review written)

For such a large company you would think they would have better customer service and be more attentive towards their customers. I shipped several packages and they are MIA, charged double, triple the amount after sending the packages, or broken. I have tried to get in contact with them to resolve this issue, but they either avoid me or dismiss it altogether. An example of the overcharges is I shipped a flat screen TV from another company. I had no overcharges, no surprise charges and my TV came… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“How can Fed-X still be in business WORST CUSTOMER SERVICE”

Written on: 24/08/2020 by FedUpFedEx (1 review written)

I have had to Cancel Auto Ship From 2 Excellent Companies, Home Chef delivery weekly as well as Chewy food for my dogs, 2 Excellent Companies with exceptional Customer Service. The Problem Fed-X drivers prefer to leave packaging at the end of the driveway. I receive shipping status from both companies. I cant leave the house, I have to leave my gate wide open, not cracked because the box will be dropped over the fence. I have to leave my screen door wide open, driver will not open doors. Ring… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“fabulous delivery driver”

Written on: 23/09/2019 by Judeincheyenne (1 review written)

The lady who usually makes my deliveries is careful, polite & helpful. I have always gotten my deliveries is a timely undamaged manner. Thank you!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“The Worst Service”

Written on: 07/01/2018

Never a manager to speak with. Poor Customer service. Drivers speed on the roads. You think they are Dominos delivering Pizza, and you know what happened there. UPS is so much better. Use UPS for your delivery needs. NOT FED EX… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Stay Away”

Written on: 16/12/2016 by AliaBowen (1 review written)

We paid $50 to overnight a timely package to our daughter and the driver failed on 2 attempts only leaving a note. He did not ring the bell for our daughter to get the package even though she was at home awaiting the package. We spent hours on the phone to incompetent and effective phone staff who stated they could do nothing. We finally after hours of escalating got a supervisor to get it delivered but only because we were extremely persistent. We will never use FedEx again and want to warn… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Useless service & customer service”

Written on: 28/06/2016 by Jog3004 (2 reviews written)

Waited in all day for expected delivery that never came. Contacted FedEx who falsely claimed that the driver had attempted delivery, I advised that that I'd been in all day so the driver had either attempted delivery at the wrong address or had not attempted delivery at all, & the rep just kept repeating the comment that the driver had attempted delivery, basically implying I was lying. No missed delivery card etc, & inconvenienced on one of the very few days off I manage to get, despite this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Waited home for 6 hours today for a package to be...”

Written on: 03/06/2016 by Aedan186 (1 review written)

Waited home for 6 hours today for a package to be collected and they never turned up. No phone call, nothing. Will not be using them again and will not be ordering from any company who uses them for delivery of goods… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible Service”

Written on: 25/02/2016 by wildmanmike (1 review written)

FedEx arranged to deliver an important shipment and their 'guaranteed' time came and went with no delivery. I had cancelled all arrangements that day to ensure receipt of the parcel and, in the end, had to chase up the company to find that they had taken my shipment 'by error' to a depot 200 miles away and it would now be at least 24 hours late. They didn't bother to contact me to let me know of THEIR mistake, preferring instead to leave their clients in the dark. A truly terrible service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst delivery service”

Written on: 13/01/2016 by Sunflower65022 (1 review written)

I went on their web sight and said to leave package under mail boxes, no one here will bother it. They continue to ring door bell for me to answer door. I can not get downstairs fast enough. They ring door bell then leave in one gesture. My orders are from Amazon and they do not ask for a signature. I try not to order anything that will be shipped by FedEx. I order a lot from Amazon cause I am apartment bound and cannot get out to stores. Also I am on oxygen 24/7 and cannot get… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst”

Written on: 15/07/2015 by Itzelx320 (1 review written)

Package sent without manifest. FedEx did nothing to expedite delivery even after receiving the details. They have failed to deliver on time and I will never use Fedex again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not use them to send research samples”

Written on: 07/09/2014 by xsHoffman297 (1 review written)

ZERO stars for smashing a box with research samples… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Useless ”

Written on: 02/02/2014

The worst service ever no delivery no card to say they had tryed all in all very poor… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“THEY ARE THE WORST”

Written on: 09/01/2014

THEY HAVE GOT TO BE BECOMING THE ABSOLUTE WORST FOR SHIPPING PACKAGES. I HAVE USED USPS AND HARDLY A PROBLEM..... ONCE I GET SOMETHING SHIPPED BY THEM AND THEY STILL CAN'T HANDLE IT. DEFINITELY NOT WORTH ANYTHING. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Fed Ex in Preston County West Virginia - Do not use them!”

Written on: 16/10/2013

If there was a "no stars" rating that is what I would rate FedEx here. Drivers fail to deliver to our house- although UPS has no trouble. Items are not delivered nor is any attempt made to deliver items. Packages too damaged by FEDEX to deliver but they do not notify us or the sender- we have to find out by contacting the seller to find out where an order is and they called FEDEX to learn the item was too damaged to deliver. Managers at the local branch do not return calls. Corporate… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never use Federal Express”

Written on: 31/01/2013

Office max rep pushed insurance, package arrived with half of the contents missing. Office max did nothing and federal express did nothing after 4 weeks of providing a document. I will never use either company again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“FedEx Lie, Blame Client, Overcharge and Care Not”

Written on: 30/08/2012

This company should be shut down by the OFT, to whom my firm is reporting them. They lie to you, give false and conflicting information, do not care, blame YOU if their operatives or systems malfunction (which they do daily) and charge the earth. The "dimensional weight' ruse is daylight robbery. Instead of the actual weight of the item, if it is not in FedEx packaging, they calculate a "dimensional weight" - which on a 20-30Kg package can work out at DOUBLE the weight charge. Corporate theft… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Staff damaged parcel - then drove off”

Written on: 02/08/2012 by Chepstow (1 review written)

Appalling service from Cardiff office, parcel damaged and driver refused to wait while I check contents for damage !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Fedex Are Disgraceful!”

Written on: 16/05/2012

I can't even go into detail I am so andry - paid £50 for delivery, day 2 they 'didn't have enough room to get it on the van' NEWSFLASH - get a bigger van and do not lie to me!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“21 days missing - total lack of service.”

Written on: 20/09/2011 by BWSI (1 review written)

My company has used FedEx almost exclusively for over 25 years. In fact, we've been fond of saying, "Life is too short to use any service but FedEx." Our opinion of the company has completely changed based on a recent delivery nightmare. To recap: on August 31 FedEx was scheduled to deliver a package to our business containing copies of video that we planned to edit that week. When the package did not arrive, we attempted to track it and were told that " there was no business at the delivery… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Despite the snow and consequent delays apparently...”

Written on: 18/12/2010

Despite the snow and consequent delays apparently being experienced by Home Delivery Network & City Link, both of whom who have failed to deliver parcels ordered several weeks ago, FedEx seem to do what they say they will do. They actually deliver parcels!!! I ordered goods from the south of England a week ago and they arrived at my home in the northern half of Scotland six days later. Meanwhile the other supposed delivery companies have 0871 numbers that generate cash for them whilst not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview