DHL Reviews

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★☆☆☆☆
1.3 / 5
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Summary

Review your DHL Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Utter contempt for their customers”

Written on: 05/07/2021 by Russ1234 (1 review written)

Ordered a Next day collect and delivery of a parcel - 8 days later I'm still waiting for it to be collected. Despite spending half hour on the phone every day for the last 7 days. Horrible experience, still not resolved… Read Full Review

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★☆☆☆☆

“GERMANY SHIPMENTS ARE EXCEPTIONALLY SLOW”

Written on: 04/01/2021 by Cliffordqx292 (1 review written)

I had 2 shipments by German companies and 1 Slovak shipment by them, all in Oct-Dec 2020 timeframe (from EU to the US). The Slovak shipment was by air and completed within 5 days and accurately tracked (weighed 1.75k) and cost only 16 €. On the other hand, the 2 shipments by German companies were exceptionally poor, TOOK 45+ DAYS TO SHIP and minimally tracked and cost more than 30 € each. Both the German shipments were lighter than the Slovak shipment - and were SHIPPED BY SEA SHIPPING… Read Full Review

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★☆☆☆☆

“Deutsche is suppose to be efficient...They're NOT”

Written on: 17/11/2020

Deutsche is suppose to be efficient; well, the exact opposite is my experience of their service. Have my package 10 km from my house and it's been 10 days and they still have not delivered it! If you want frustration then use these guys… Read Full Review

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★☆☆☆☆

“@DHLexpress has delivered two of my shipments to the...”

Written on: 17/06/2020 by realfranji (1 review written)

@DHLexpress has delivered two of my shipments to the wrong address, signed my name and misspelled it, and the merchandise has disappeared. After contacting them 6 times I finally got an email telling me that they did everything right and both shipments were delivered to the right GPS location. A couple of the CSA's said that they are being flooded with calls because there are so many new hires and drivers and that training is lacking. They also said not to expect anyone to call me back about… Read Full Review

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★☆☆☆☆

“waiting on a BOOK”

Written on: 28/05/2020 by Lesly363 (1 review written)

order a book and DHL was to deliver, looking at shipping and cannot see where my package is,,,, it sat in there one office 4 days with not update,,, updates are always two days,, called NO customer service and asked where my package was and where was the next location it was gong to, they said its in a bulk container,,, ok where is the bulk container going they did not know.. I ask what was the stops my package was going to make A....B....C.. they did not know,,, I spoke to a supervisor and she… Read Full Review

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★★★★★

“promised in 11; delivered in 5 ”

Written on: 05/05/2020 by sasg (1 review written)

thanks, Roque; right after 2pm, i got the DHL package; this was normal turnaround time instead of the expected 11th of this month, so i see it as going above & beyond; it's providential that i got it asap because the document is dated to expire this month, so need to process it in an expedient way. Where can i leave a good review at? your service wasn't gouging considering being quoted almost double with your next competitor- fedex, & ups didn't fare much better from that one, at just a few… Read Full Review

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★☆☆☆☆

“Been waiting over a week now for a small part for my car”

Written on: 18/01/2020 by umHiggins10 (1 review written)

Worst delivery service ever. Waiting for over a week now for a small package. Was stated to be delivered yesterday. No show!!! And once again a no show today!!! Now they’re saying there’s a delay!! I would never use this service again… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 07/01/2020 by maud1964 (1 review written)

Have spent over a week trying to get a tv delivered still waiting. Went as a complaint and still a complaint. waited in all day for the delivery only for it to be delivered to a incorrect address the post office 3 miles away instead of my address. Went to try and collect it from the post office and they will not release it because we were not sent a dispatch email. The person dealing with the complaint at DHL said she would ring us on the day of delivery at our home address still waiting, tried… Read Full Review

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★☆☆☆☆

“Worst Delivery company ever. Do not use!”

Written on: 08/10/2019 by constanthinking (1 review written)

DHL emailed me they were coming between 11.13- 12.13. They failed to arrive. 15 minutes later they sent a text they had been delayed and would come later. No time is given. I couldn't wait in all day, so rearranged for the following day. Again given time slot 11.30- 12.30. They failed to arrive again. I sent them a message stating that they had let me down twice and that I could not stay in all day. I told them I was disabled and not to leave my package with any neighbour. I phoned the seller… Read Full Review

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★☆☆☆☆

“Paid for 'next-day service' but told it will take 4 days”

Written on: 04/05/2019 by PeteCampbell (1 review written)

Absolutely pitiful! No one at all was available to talk to after 3 hours of emails and phone calls. All I wanted was to go and collect the item from their depot but I could not get through to anyone. After much complaining to my supplier, he 'upgraded' the parcel to Saturday delivery - which I'd already paid for! Guess what? They failed to deliver... Cost me a lot of money and time, legal action is being considered for Breach of Contract… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY - THEY DO NOT HONOUR THEIR...”

Written on: 09/04/2019 by jimsnoww (1 review written)

Phoned and asked customer service when a package would be delivered, shipped from Phoenix to Toronto. I was told if you use Express it is overnight. Based on this assurance shipped the package at a cost of $58.00. It got picked up in time but then sat in Cincinnati for a day and didn't get delivered until 1 day later. I complained, and was offered a $50.00 refund, but when it came time to get the actual $ - GUESS WHAT they refused the claim. DO NOT USE THIS COMPANY. If there is an alternative… Read Full Review

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★☆☆☆☆

“Worst Service”

Written on: 15/03/2019

Shipped a time sensitive package (March8th'2019) from USA for delivery in India, supposed to reach there in 3 days went missing. It's been 8 days now still no news of it & no reply from the management. It's a shame!… Read Full Review

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★☆☆☆☆

“Rubbish - Claiming not in when I was”

Written on: 25/01/2019 by CarmeloGreenwood (1 review written)

This outfit doesn't even deserve one star, not my choice of delivery company as I was the recipient not the sender. After waiting in most of the day I received a text in the evening stating I wasn't in however I was, obviously, they have my mobile but they made no contact, another faceless organisation using technology to avoid the customer. Needless to say they are non contactable and emails take 2 days to receive a response. Only response I offered was "return to sender". … Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 06/12/2018 by jjones231072 (2 reviews written)

Terrible. Left my parcel in a safe place - a porch that I do not have. After 7 calls from me, I've never had a call back, never had the promised escalation and the company seem unable to contact their own depot. I understand the driver now claims he does not remember visiting my property!… Read Full Review

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★☆☆☆☆

“extra cost customer service and never received item”

Written on: 06/12/2018 by AinsleyNeal (1 review written)

bought with sunsky-online (0 stars also, very bad) and shipping with DHL express, these bunch of **** never called me even though I asked them to do it for the delivery pick up, and they updated the status of my order as "wrong address", I had to call them many times because next time we scheduled a delivery THE SAME HAPPENED, they never called me for the delivery, AND ON TOP OF IT I HAVE +22€ TO PAY on my phone bill on extra because their service call number is not free !!!!! huge joke !!! I… Read Full Review

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★☆☆☆☆

“No Idea Where and When Parcel will Arrive”

Written on: 03/09/2018 by HarpyG (8 reviews written)

A major company in China unfortunately uses DHL Express for their oversees deliveries. I spent a total of £1500 pounds with this company and they dispatched the parcel promptly, and ... well, nothing. DHL tracking shows the parcel still in China after nearly two weeks, the company I bought from say that this definitely not the case, the parcel has left but DHL will not tell them where it is. This is not the first time DHL has let me down, last time I ended up driving over fifty miles to… Read Full Review

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★☆☆☆☆

“payment over the phone”

Written on: 24/07/2018

I rang to pay my bill and I could not understand a word the woman was saying to me. I am hard of hearing and was clearly getting on her nerves in the end I put the phone down. I have rang again today and did manage to pay my bill. However the man on the end of the phone was very rude and patronising. He was really getting exasperated that I was having trouble hearing him. At one point he gave me a lecture about how I should follow the instructions properly. When I had paid he came back on… Read Full Review

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★☆☆☆☆

“Truly Terrible ”

Written on: 26/11/2017

The Story so far: On Thursday, a scheduled delivery did not arrive. I telephoned Customer Service to reschedule and the package arrived, so not too much of an inconvenience. Initially, the Customer Service representative said it was because the address was not clear on the package; I pointed out that this was patently incorrect as the failure to deliver email I had just been sent had my full address. I had another package due to arrive the next day (Friday). No call and no knock at the door… Read Full Review

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★☆☆☆☆

“Worse Than Canada post ”

Written on: 24/10/2017 by lordvader27 (1 review written)

This company are worse at shipping than they are at colour selection for their brand. I can go on as per if this were a sermon but you all will be reading until you're dead. If it can happen it will happen, and I'm talking in terms of error, avoid them like the plague. Doesn't matter how much you pay or what your package is, you're never going to get it by the expected date. Eventually you'll get it but not before you pay an unreasonable amount of fees and taxes because they'll ship your… Read Full Review

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★☆☆☆☆

“Unreliable & poor customer service”

Written on: 15/09/2017

I received my delivery notification and went onto the DHL website to authorize the driver to leave the package at my door. Upon delivery, we were not home and the package was not left. I called into the DHL toll free number 3 different times that afternoon and was told that the driver was notified and that he would return to my house that evening to deliver. The package never arrived. I called in again the next morning and was told it was being resent to my work address between 11am and 9pm. I… Read Full Review

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