Parcelforce Reviews

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★☆☆☆☆
1.2 / 5
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Bad service bad attitude ”

Written on: 06/01/2018 by znDavis376 (1 review written)

I find parcel force is the worst delivery company in the UK. Every other delivery company in the UK give you an estimated time of delivery. Parcel force in the words of Lee Evans feel putting in attempted is good service. It's 2018 most people order multiple items online and this time when I made my order, I had no idea it was parcel force until after I made my order and I felt the most utter dread with known previous experience is terrible. I called up this morning to ask for an estimated time… Read Full Review

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★☆☆☆☆

“VERY BAD!!!!! NEVER USE”

Written on: 22/12/2017 by 48Fraser (1 review written)

I tried to get a parcel they said they put a leaflet through the door which they didnt and also we put in an address an they delivred to a different address. I would never ever use these people again!!!!!!!!!!!!!… Read Full Review

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★★☆☆☆

“Parcel collection”

Written on: 18/12/2017

PF said parcel would be collected up to 2pm. Walked past front door to see a card saying that no one was in at 10.00. A complete lie!! Called the depot and demanded they come back. Received call back saying parcel would now be collected at 4ish. Knock on door at 12.30!! Driver said he called I said I didn't believe him and that he was a liar. Shrugged his shoulders and left with parcel. Only good thing was that they did call me back. I am sure their drivers write the "no one in" card as they… Read Full Review

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★☆☆☆☆

“drives are out off control ”

Written on: 28/11/2017 by 97400peterpeter (1 review written)

I was waiting today for parcel which according to their website is out for delivery,and keep checking delivery status where waiting and watching street for driver but nothing happened apart from unexpected update on tracker telling me that parcel is left at local post office and receiver (me) was left with a slip from driver.I didn't got any slip and never seen driver ,tomorrow I will check some local pos office's I may be lucky and find the right one worst service ever… Read Full Review

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★☆☆☆☆

“Ruined gift”

Written on: 25/11/2017 by tsWentworth242 (1 review written)

I sent a box containing a planter with three plants in it. This planter was packaged in a box, with handles at the top for carrying. It was covered in FRAGILE tape. It had directional arrows pointing upwards on each side, with TOP at the top of each one. It had 'LIVE PLANTS - please handle with care) written on the top of the box and on the address label. For good measure I put the whole box in a large plastic bag, tied a huge know at the top so it could also be carried this way - if not with… Read Full Review

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★☆☆☆☆

“Truly awful service”

Written on: 18/11/2017 by Taylo248 (1 review written)

Do not even bother using them. The customer service send you between different people from different offices never giving you a coherent answer. No communication with me whatsoever will never be using them again… Read Full Review

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★☆☆☆☆

“Pretend to deliver, knock off early”

Written on: 18/11/2017 by JohnDistressed (1 review written)

Urgent medication sent from Italy for my dog whose retinas are bleeding, a rare disease, expensive meds. Saw that it was Parcelforce and my heart sank. Friday, home all day, delivery did not appear. Driver claimed he attempted and left a card. No card. No attempt,. Not the first time, clearly driver was lying to clock off early on Friday. Astonishing that Parcelforce vans are not tracked like DPD, if one of their drivers is not truthful about trying to deliver they will know, that's why they… Read Full Review

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★☆☆☆☆

“Absolutely appalling service”

Written on: 05/11/2017 by Hamptonwn122 (1 review written)

The service provided by Parcelforce is absolutely appalling. This is not the first time I have received such poor service from Parcelforce. I was expecting a high value parcel from Cheltenham and was able to monitor the parcel's progress through to the local depot at Basingstoke. I saw the parcel was 'out for delivery' at 07:52 So I waited in all day and by 5pm I had the feeling that I was, once again, going to be let down by poor service. I spoke with a man at Basingstoke who explained that… Read Full Review

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★☆☆☆☆

“Parcelforce is hopeless”

Written on: 30/10/2017 by Jarvistb11 (1 review written)

Parcelforce provides the worst courier service to its customers. It overcharges and underperforms!!! I would never send another parcel using this service, and would instead use a more reliable competitor… Read Full Review

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★★★★☆

“OK for me”

Written on: 15/10/2017 by whydoihavetohaveausername (2 reviews written)

I live in a house that has a name and no number that sat navs send to an industrial estate and Parcelforce is one of only a few who employ decent drivers bright and dedicated enough to get my packages to me first time. Perhaps I'm lucky with my driver… Read Full Review

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★☆☆☆☆

“Delivered my package to random address ”

Written on: 11/10/2017 by Paigey10 (1 review written)

Asked them to delivery a parcel on their 48 hour service. It was delivered on time but to completely the wrong address a couple of miles down the road and left no card so that the recipient could locate it. Took me about a day to track it down and in all this time, ParcelForce did not issue an apology and I’m still trying to get my money back!! Don’t use. … Read Full Review

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★☆☆☆☆

“I got my parcel a whole month late because of Parcelforce”

Written on: 11/10/2017 by 113Faulkner (1 review written)

A parcel from abroad was in the country for a whole month before I got it. Out of four attempted deliveries, only one driver left a card. The website information was incorrect and contradictory. Staff members made promises to leave notes in the file, contact a driver, or call me back. None of this appears to have happened. The parcel bounced between Basingstoke depot and a local post office several times. A female member of staff final solved it by calling a driver at home for information… Read Full Review

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★☆☆☆☆

“Not worthy of 1 star!”

Written on: 10/10/2017 by MelanyFlynn485 (1 review written)

If I could give zero for this terrible service I would. Avoid Parcelforce at all cost!!!!!!! Recently left part of our car boot blind in holiday cottage. Owners found this & kindly agreed to package this & return it. They advised when this had been done & sent the receipt for me to re-inverse the cost & track the item. This had been sent guaranteed 48 hour delivery. 3 days after it had been sent it was still in the national hub. Bearing in mind this was sent at lunchtime Monday it had finally… Read Full Review

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★☆☆☆☆

“1 Star is too much!”

Written on: 10/10/2017 by Kamrynp269 (1 review written)

Have no idea how this company is still in business, their systems are out of date and shockingly slow. Imported packages take over 10 days to sort and customs fees raised, then they have to SEND you the invoice through the post and wait for it to be paid. When you do pay the telephone payment ditches you before it's confirmed, so you have to ring back. If you pay online the system can't match the payment up with the package. If you speak to the depot to pay, your next day delivery is… Read Full Review

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★☆☆☆☆

“never came, but texted they had, twice.”

Written on: 10/10/2017 by 122McClanahan (1 review written)

Stayed at home waiting for expected parcel. Never came, no slip in the box. If anyone had touched the door, knocked or rang the dog would bark. Text received saying no one was at home, no information on when or how to collect the parcel. No phone to call. Very angered with this service, will feed back to b&q… Read Full Review

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★☆☆☆☆

“Why use this apalling service.”

Written on: 09/10/2017 by Pagwind (1 review written)

Expensive, never on time, 48 is a joke, other carriers are so much more competitive and in the main perform… Read Full Review

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★☆☆☆☆

“Spent all day at home - delivery didn't turn up”

Written on: 08/09/2017 by cassius77 (1 review written)

Parcelforce gave a delivery date and wouldn't specify a delivery time, so I decided to wait at home all day to make sure I didn't miss it. Zero communication all day and when it got to 5pm, I called to enquire if it was on the way. They told me it was a busy day and that it wouldn't be delivered that day. Also, got cut off while on hold TWICE so it was a total of 3 calls to them. No-one could tell me when it would be delivered and 2 days later, I still haven't heard back from them as promised… Read Full Review

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★☆☆☆☆

“Pay Parcelforce to damage your goods!”

Written on: 05/09/2017 by 336Bowman (1 review written)

I paid over £50.00 to get armchair delivered. Parcelforce managed to break all four legs off it. They scratched them, a piece of the wood on one of the legs was missing. The customer on the other side refused it. Parcelforce just said sorry, no compensation for furniture damage. No refund for the delivery. NOTHING! Basically, i paid to have my armchair damaged and my client annoyed… Read Full Review

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★☆☆☆☆

“Poor communication”

Written on: 30/08/2017 by Willand (5 reviews written)

Parcelforce was the delivery service for my order from an on-line tool seller, from whom I had bought two smoke alarms. Unfortunately, they attempted to deliver whilst I was out for a short time on Friday, so they left a card saying my package had been delivered to the local Post Office. No offer to try to deliver the next day, as this was Saturday. Return to depot option also not ticked (would not have been convenient anyway, as it's only open for 3 hours a day, Monday to Friday, and would… Read Full Review

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★☆☆☆☆

“ABSOLUTELY SHOCKING SERVICE”

Written on: 24/08/2017 by Katelynn311 (1 review written)

ABSOLUTELY SHOCKING SERVICE. SENT LETTER TO ITALY GUARANTEED NEXT DAY DELIVERY COST OVER £40. ARRIVED 5 DAYS LATER COSTING ME £1000'S IN LOST COMMISSION, TRIED TO MAKE A CLAIM WHICH WAS REJECTED AND THE REASON FOR REJECTION "DELIVERED ON TIME". THEY ARE LIARS AND CHEATS, WILL NEVER USE AGAIN… Read Full Review

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