Parcelforce Reviews

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★☆☆☆☆
1.2 / 5
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Summary

Review your Parcelforce Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Arrogance has no bounds..”

Written on: 01/09/2021 by MadelynMcKenzie50 (1 review written)

Driver dropped calling card through door. We have just moved in and bell doesnt work and I was on 2nd floor. Luckily I caught the driver and said you just left the card..is there a parcel to which he very rudely, abruptly and arrogantly said I knocked on the door. (he didnt) and tried the bell (which granted doesnt work). When he gave me the parcel I said there was really no need for such bad attitude to which he just walked off without saying a word. Quite frankly a disgraceful attitude. We… Read Full Review

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★☆☆☆☆

“ REFUSED TO COMPENSATE”

Written on: 19/08/2021 by rxGuthrie335 (1 review written)

Please!!!! Stay away from them!!!!!!! They lost a figurine worth £400 that i sent to germany and when i submitted a claim they wasted my time for 3 months requiring documentation and today, 3 months later they told me they refuse to compensate me and i paid extra for insurance when i sent the parcel!!!!!!! Now on top of everything my customer is angry and is never going to buy anything from me again thanks to them. Be warned!!!!! … Read Full Review

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★☆☆☆☆

“get ANYONE ELSE if you can !!!”

Written on: 03/06/2021 by 486Dean (1 review written)

pain in the a.....s I am sure it isn't the case with all of the drivers but the one that was supposed to deliver my parcel is ......idiot- as not first time I had FANTASTIC experience with parcelforce I've been waiting on the balcony for the driver to arrive. Once I spotted the car I ran straight down to get my parcel however he left already!!!! I called the customer service and told what happened and been told they'll get him to turn around and get back. Never happened Girl from customer… Read Full Review

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★☆☆☆☆

“Lost my package last year and STILL no refund”

Written on: 06/04/2021 by ChantelBrooks (1 review written)

I tried to send a package with them in September of 2020 that never arrived at its destination. I contacted several times and was told several times that things were moving slower due to COVID before they finally admitted they have no idea where my package is even though I sent it tracked. It's now April of 2021 and I'm just trying to get a refund for the package they lost but all I've been told for months is "We sincerely apologise for the lack of contact from our Claims department- I have… Read Full Review

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★☆☆☆☆

“A warning! Don't use this international company. Stay...”

Written on: 04/02/2021 by IVIL (1 review written)

I have contacted parcel force so many times regarding a parcel I had posted on the 2st of Desember 2020!!! They damaged my parcel and they still carry out investigation to see what has happened with the parcel...they delivery it to Madway Depot and back to National Hub many times witout for reasons ... Actually THEY DO NOTHING ....They also repead: ohh, so sorry, we can't hepl you..... Now my package has been with them since January 23 and is not sent to the recipient still! I think they stole… Read Full Review

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★☆☆☆☆

“Absolutely abysmal service!!!”

Written on: 17/11/2020 by MissSharp (1 review written)

Absolutely abysmal service!!! Arranged for a parcel to be collected over a week ago and NO DRIVER TURNS UP. I've spoken to the online help 7 times now each time they promise it will be collected the next day and promise to upgrade my service. STILL NO DRIVER AGAIN! I've asked to speak to someone in charge but apparently they don't have anyone in charge or any phone number to complain. DO NOT USE THIS COMPANY. Just to add after speaking to a supervisor tonight apparently the guaranteed delivery… Read Full Review

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★☆☆☆☆

“Parcelforce 'lost' my parcel and never located it”

Written on: 03/11/2020 by EddieTGeorge (1 review written)

Parcelforce collected my parcel and then 'lost' it at their depot, it took 6 weeks of very frustrating effort to file my claim, there is no email address to chase, I had to tweet them to get it, I eventually got a fraction of it's value back from them, a terrible experience, they have nothing but contempt for their customers believing that as they are part of the 'Royal Mail' they have a God-given right to our business, deeply arrogant and offensive. Use at your own peril!… Read Full Review

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★☆☆☆☆

“they did not attempt delivery in Aberdeen area”

Written on: 08/10/2020 by 27Jensen (1 review written)

Second day of futile waiting for a parcel to be delivered by Parcelforce - again no door bell rang but noted "unsuccessful delivery attempt" - this appears to be a recurrent theme in the Aberdeen area - so perhaps simply admit that you can't actually deliver so we can plan to pick up the parcel from the depot from the start rather than waste our time waiting unnecessarily at home - DHL /UPS have been straightforward in comparison… Read Full Review

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★☆☆☆☆

“Utterly rubbish. Giving one star because I can't give...”

Written on: 17/07/2020 by Paigem173 (1 review written)

My parcel has now returned to the depot twice! Should have been delivered yesterday morning around 11 am but it was returned to depot. Out for delivery today, should have been here between 2-3. Returned to depot again!! Annoyed that I've been home for 2 days and still no delivery. Do any of these people know how to use a doorbell?… Read Full Review

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★☆☆☆☆

“None delivery - Useless Customer Service - AVOID”

Written on: 19/05/2020 by 362Walker (1 review written)

After stating the parcel was delivered with my signature I enquired as there was no parcel and neither had I signed for it. 8 days later and calls made everyday with little or no progress. Parcel Force employ agency workers who do not necessarily use GPS or photograph the delivery as DPD do. Therefore, very hard to trace if a parcel goes missing...in this case a 140 pound pair of trainers. Each call I make it's the same answer, talk to the General Manager, we will escalate (not one courtesy… Read Full Review

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★★★★★

“Delivery by parcelforce today”

Written on: 30/03/2020 by deborahlloyd (1 review written)

Today I received a parcel delivered by Parcelforce. It arrived exactly as promised, delivered by a very pleasant chap. The communication beforehand was excellent and spot on. I would have no hesitation in recommending this service to anyone. A very happy customer… Read Full Review

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★☆☆☆☆

“Absolutely Useless”

Written on: 20/12/2019 by 386Curtis (1 review written)

Parcel sent on 48 hrs delivery, card put through when recipient was in and after that it went missing!! Was told it was damaged, then weakened, then is was returned to sender, then out for delivery, then back at original depot!!! Christmas presents still not delivered and unable to claim as do I put lost or damaged? Customer services and the depot useless just keep giving lipservice with no results. Online complaints told me to contact the depot which I have done daily (half an hour on hold)!… Read Full Review

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★☆☆☆☆

“Poor Service/Poor Delivery/Still No Package”

Written on: 20/12/2019 by MckennaJohnston (1 review written)

I ordered my rugs from Wayfair. It has been at the Depot since the 16th of December. I have had no delivery. I've been given the run around. I was transferred to the Depot and the Depot never answered. An automated service transferred me back to customer service. Parcel Force is not fit for purpose. They do not adhere to timely deliveries and no consideration for when persons have adjusted their time to receive a delivery. I am happy Wayfair is going to use a different courier service… Read Full Review

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★☆☆☆☆

“Lazy Delivery Service ”

Written on: 13/11/2019 by PeterGr (1 review written)

This parcel was not delivered even though both my wife and I were at home at the time a card was put in our mail box. Neither were my delivery instructions followed. Instead I was required to go and join a long queue at the Post Office to collect. I resent paying for a service which is not provided. … Read Full Review

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★☆☆☆☆

“Zero stars!”

Written on: 28/08/2019 by ShannonStack292 (1 review written)

24 hour delivery. Wish I could give zero stars! What a joke of a company. How are they allowed to continue to trade? I can't believe all the negative reviews on here (well, I can, but can't believe they haven't done anything about it!). Customer service operator should not be employed in customer services, she sounded like a complete ****, she was no help at all. She blamed the sender, saying they hadn't sent the items. I know this to be untrue, and even received an email from them saying it… Read Full Review

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★☆☆☆☆

“The inefficiency of this debacle has to be experienced...”

Written on: 19/08/2019 by Adnanali999 (1 review written)

The inefficiency of this debacle has to be experienced to be believed. They are desperately incompetent. I was expecting a bike to be delivered last Friday. I booked a day off work in order to receive it. I rang them for an approximate del time and was told it had gone to the wrong depot so I won't be receiving it. after a brief discussion I was assured it would be delivered today (19/08/19) I rang them earlier today for info re delivery. Again after taking another day off work and this time… Read Full Review

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★☆☆☆☆

“useless”

Written on: 24/06/2019 by markaylott (27 reviews written)

such a bad delivery company i had an item being delivered by parcel force which was not my choice as they've let me down before , and the item needed to be received on a certain day as it was a birthday present so when they e mailed me asking where to deliver i clicked the option 'with a neighbour ' as they could not specify a time . When i got in there was a note saying they had attempted to deliver to me but was unable so i called their depot only to be told that it had now been delivered to… Read Full Review

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David1987123's Response to markaylott's Review

Written on: 16/09/2020

I'm waiting for a delivery not it says he's at the pub been there for 2 hours just passed the delivery slot now

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★☆☆☆☆

“Inverness Depot total incompetence”

Written on: 13/03/2019 by 208Pierce (1 review written)

the bad reviews and low ratings for the Parcelforce Depot in Inverness, has never changed. I have sent a parcel for 24h delivery to go to Orkney from Glasgow. Glasgow to Inverness was quick at half day transfer. The parcel then got stocked in Inverness and it has been there for more than 24h and still not being delivered. I should have looked at the reviews first before choosing Parcelforce, well I did not know it will go through Inverness anyway. I have used Parcelforce before sending stuff… Read Full Review

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★☆☆☆☆

“TOTALLY UNFOR FOR PURPOSE”

Written on: 05/01/2019 by wilkia61 (1 review written)

Despite three calls and two hours on phone they still couldn't deliver a parcel on two consecutive days that I had to wait in. After calling on third day they then said they couldn't find it!!! Still waiting for it. I would award no stars if it was an option. … Read Full Review

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Wilkia61's Response to wilkia61's Review

Written on: 05/01/2019

UNFIT FOR PURPOSE

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★☆☆☆☆

“No attempt at delivery”

Written on: 16/11/2018 by MaximAshworth (1 review written)

No attempt at delivery, so no card. Had to drive 10 miles to pick up package… Read Full Review

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