Royal Mail Reviews

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★★☆☆☆
1.6 / 5
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Summary

Review your Royal Mail Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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Latest Reviews

★☆☆☆☆

“Keepsafe??? Forget it! Disgusting”

Written on: 24/11/2017 by Msslack (1 review written)

After reading on rotal mail the following... Going away? Keep your mail SAFE and SECURE order/ buy a keepsafe, we will keep your mail secure and redeliver when you return! What a disgusting advert! On day 3/4 of my keepsafe a bank card a statement and government letter were posted and delivered! I was having private building wirk in my home hense the si called keepsafe!  All rotal mail say is sorry! False advertising! Ignorant staff, accept no liability but can get away with this!!!… Read Full Review

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★☆☆☆☆

“A Thoroughly Disgusting and Stressful ‘ Service ‘”

Written on: 22/11/2017 by FairyAngelican (1 review written)

Royal Mail. How this ‘service’ has deteriorated over the years. Rude, grumpy and uncooperative postmen. Who clearly resent doing their jobs. Unhelpful, aggressive manager of the delivery office. If you are disabled, do not expect them to treat you any better. We have sent nice letters to local delivery office. Requesting they leave our post with a neighbour; two doors down, if we are out. This saves the rigmarole and stress of rescheduling delivery again. They were completely… Read Full Review

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★★★☆☆

“Response Service charges”

Written on: 04/10/2017 by Arthurj47 (1 review written)

Business customers beware! RM will charge you one rate for this service for return parcel even though they present a tier service. I had to re-claim over £800 in overcharges over 3 years in the past. Now they will not refund any over charges, claim that we parcel are oversized, when they are clearly not, even with photograph evidence. My recent bill shows 12 out 13 parcels returned are large enough to pay parcel size only received 10 not 13. I have recorded all size and weight of each… Read Full Review

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★☆☆☆☆

“Trying to avoid ....”

Written on: 30/09/2017 by 1katya (13 reviews written)

I am trying to avoid using Royal Mail for online shopping , and instead using services that use Click & Collect or if absolutely necessary timed hour slot delivery services. Since we lost our long serving old style postman, post (with personal details etc) has been delivered to the wrong houses, books/items damaged by being squeezed through the letterbox as the postman can't be bothered to ring the bell, or read any notes left for them. And when you try and talk to the younger Royal Mail… Read Full Review

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★☆☆☆☆

“Sending parcel from UK to Ireland ”

Written on: 08/09/2017 by 412Underwood (1 review written)

We send a letter to Dublin International Track & Sign on the 31st August, tracked envelop on royal mail web site, since the 2nd September envelope is still in Dublin, phoned Royal mail who said even though the post office says 3-4 days it can take up to 4 weeks !!!!! this is Royal mail complaints office, VERY UN HELPFULL AND DID WANT TO HELP ! NEVER SEND A ENVELOPE TO IRELAND WITH ROYMAIL, BETTER TO USE COURIER !!! NO WONDER THERE SHARES ARE DONW, ANOTHER UK DISASTER, WE COULD NOT EVEN RUN A… Read Full Review

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★☆☆☆☆

“First class signed for is a waste of money”

Written on: 24/08/2017 by Harmonyi116 (1 review written)

I posted a small lightweight parcel (0.178Kg) weight on Monday 21/08/17 at 09.41am First class signed for which cost £4.40, I would have expected it to arrive at it's destination in Sunderland by the following day, but it has not arrived there today the 22/08/17, first class post should arrive the following day that is why it costs so much more than second class, this is a very poor service and I will use a different service in future… Read Full Review

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★★☆☆☆

“They don't care as long as they get paid”

Written on: 22/08/2017 by Coxso424 (1 review written)

Through Royal Mail I've lost purchases, birthday and Christmas cards with and without money and parcels I've sent, they claimed to have no knowledge of my missing items, they did the same to my nan when items she would send wouldn't get delivered they said they didn't have the items even though tracking said they did, so she got fed up with her items not being delivered so when a parcel never arrived to my aunt my nan phoned them up they said they didn't have the item even though tracking said… Read Full Review

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★☆☆☆☆

“The worst service”

Written on: 20/08/2017 by MCsillag (1 review written)

Sending a letter or a parcel through a Royal Mail is like throwing your money into the bin. You will lose the value of your item as well as the postage fee and nobody cares about it. Some of the staff smiles steadily as a mentally ill person, but can not answer a single question. The other part of the staff is not at all friendly, helpful and rude to the client. Go to the post office is a nightmare, I pray for a more intelligence administrator because I already had a lot of bad experiences… Read Full Review

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★☆☆☆☆

“Tracked and Scanned as Delivered, But Never Received Item”

Written on: 17/08/2017 by Devinq2 (1 review written)

Recent purchase from ebay never arrived despite being sent tracked and subsequently scanned as delivered. However, it was never delivered to my door - we were at home at the time it says 'delivered'. Tracking is no good - this can be scanned at your front gate and doesn't prove it was actually handed to anyone, let alone the correct person… Read Full Review

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★☆☆☆☆

“Its incredible that they get paid for the service.”

Written on: 08/08/2017 by RhiiRhii89 (1 review written)

I am leaving a one star review due to the fact that i cant leave zero! I have had 3 parcels taken back to the halifax office (whilst I have been in waiting for them) due to the fact that the delivery drivers couldnt be bothered to deliver my mail to my back door as my garden is inaccesible. After organising a re-delivery (which royal mail FORGOT about) I called and spoke to the manager and he informed me that I woild have to wait another 2 days for my delivery, despite the numerous errors on… Read Full Review

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★☆☆☆☆

“Lost my item”

Written on: 28/05/2017 by Grant128 (1 review written)

Royal Mail lost my item, a commissioned item that was hand made specifically for me and cannot be replaced. Their customer service has been horrible and because I was the recipient they won't even talk to me. They won't refund any money and claim that even if they did they would only refund what the materials cost. So if they lost the Mona Lisa I guess to them out would only be worth the cost of the canvas. If you value what you are shipping so not use this company… Read Full Review

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★☆☆☆☆

“WORSE ROYAL MAIL ”

Written on: 18/05/2017 by Hughx483 (1 review written)

I POST SOME VERY IMPORTANT PAPER DOCUMENTS AND I POST BY ROYAL MAIL AND TOLD ME ITS TAKE 5 TO 7 WORKING DAYS . NOW ALMOST 24 DAYS I DONT KNOW WHERE IS DOCUMENTS GONE OR LOST . ROYAL MAIL DID NOT HELP FOR FIEND MY POST. IAM VERY VERY ANGRY… Read Full Review

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★☆☆☆☆

“BLUNDERS”

Written on: 01/05/2017 by Kathy56 (1 review written)

DO NOT TRUST THE SPECIAL DELIVERY BY 1PM IT IS A LIE MUST PUT ONLINE ASTERISC AND TO SAY DELVERED IN 90 % CASES… Read Full Review

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★☆☆☆☆

“Don't pay sign past”

Written on: 07/04/2017 by Alicep481 (1 review written)

Royal mail service is very poor I post my document 04/04/217 but is not delivered in 2 week and i post other documents normal post they deliver within 2 days this means if you pay extra sign on post your deliver 2 week but you don't pay extra post deliver 2 days. Please I request highly manager notice this… Read Full Review

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★☆☆☆☆

“Angry”

Written on: 25/03/2017 by Lylaz10 (1 review written)

My neighbour was in all day as she knew a parcel was coming They left a note for me to collect this Monday coming! I need it for tomorrow! I am really angry about this !!!!!!… Read Full Review

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★☆☆☆☆

“Not a business”

Written on: 24/03/2017 by 405Quinlan (1 review written)

I wished to post a mothers day card at 1pm on Friday and was told the only way it could be guaranteed to arrive Saturday was to pay £12 for special delivery. However my mother would need to be in for it to be signed for. It couldnt be posted through the door even if that was what I requested. What a very poor service that only looks at what they can offer not the needs of their customers which I should imagine are dwindeling. I have purchased flowers which I could order as late as 5pm Saturday… Read Full Review

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★☆☆☆☆

“Shocking service!”

Written on: 21/12/2016

I sent a parcel 1st Class recorded which arrived at the my customers delivery office next day. The delivery office instead of delivering to the customer they mistakenly sent it to Citipost, who signed for it. Citipost then sent it back to the Royal mail hub which is miles away. We have been told we could wait days for it to come back..if it comes back at all!!! They do not seen to care and instead of doing everything they can to get it back, they just shrug their shoulders and say "sorry" the… Read Full Review

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★☆☆☆☆

“STAFF NEED GLASSES!!!!! ”

Written on: 21/12/2016 by zkEdwards237 (1 review written)

Took a parcel (on-line returns) to High Lane Post Office with a pre-printed R2 returns label on front (my sender details written in a tiny box in tiny writing on bottom edge of label as requested by company returning item to) and lo and behold this parcel was delivered back to me two days later. No-one with any kind of intelligence looking at that label would have selected my sender address to deliver it to. Come on Royal Mail don't know where you get your Christmas Staff from but you might… Read Full Review

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★☆☆☆☆

“bad service”

Written on: 11/12/2016

i sent one paercel 1st they lost it after 10 days when they found it and deliver it it was damaged. no compensation no replies, pain in ass royal mail. … Read Full Review

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★☆☆☆☆

“Really deserves a 0!”

Written on: 04/12/2016 by Stephensonut74 (1 review written)

Appalling service, recent parcels to my address have either been late, lost or badly damaged by the handler.I pay good money for parcels and post to be delivered both in relatively good time and in good condition and the fact that this carrier has failed me in this way so many times is truly disappointing.I always avoid using this carrier if I can help it. Absolutely terrible. WOULD NOT RECOMMEND… Read Full Review

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