Royal Mail Reviews

Click here if this is your business
★★☆☆☆
1.6 / 5
14% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Review your Royal Mail Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
? Ask our helpful community of experts about this product or company
Royal Mail - Ask a question now

Media Gallery for Royal Mail

Royal Mail

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Depo at Manchester M8 9AA working hours unacceptable !!”

Written on: 22/07/2021 by Marcin9878 (1 review written)

As I'm working from 8AM to 5PM I can't take parcels when delivered, however for collection my post office depo is at Manchester, M8 9AA waterloo road and they working hours is Monday to Friday is 8 to 12, how the hell I can collect my parcels if I'm working person? Royal mail services for unemployed and retired people only? Shame!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Failed to get a signature, or even confirm delivery.”

Written on: 13/04/2021 by Hickman478 (1 review written)

It was necessary to return mail order goods that was faulty. I paid for "Special Delivery" which, I was told included a signature, for which I paid an additional fee. The parcel was delivered - I know this as the recipient was honest and sent the refund. I complained to Royal Mail as throughout the parcel was listed as still being at their "mail centre" near where it was posted. Royal Mail's tracking system still shows it as being at that mail centre. This is Royal Mail's response to my
Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“On the 6th of April, Royal Mail attempted a delivery...”

Written on: 09/04/2021

On the 6th of April, Royal Mail attempted a delivery at my home and left a note (the service was guaranteed delivery by 1pm with signature). I re-arranged delivery for the next day with Forest Hill Delivery Office. The next day I was at home all morning. I received an online notification saying that my parcel had been delivered and signed for my myself. The signature was of course not my signature. I spoke to all the neighbours who I know personally and no one saw it. The delivery person… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Absolutely rubbish”

Written on: 13/03/2021 by Lila21 (1 review written)

On two occasions they have left a card saying attempted to deliver while we were in, they don’t press the door bell so have to redeliver, absolutely useless, never have a problem with Hermès or yodel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Disgusting customer service”

Written on: 09/03/2021 by Michelledud (2 reviews written)

I for 2 years have been made ill by royal mail I have had several things go wrong I have had my mail cut up the side and things taken out just the front piece of envelope delivered and then when you do get mail it has sarcastic notes written by royal mail nothing gets done apparently there's this happen surprisingly not with bills then you have to contact sender I have had to fix my gate 5 times has royal mail do t shut it aprently its somebody else in royal mail uniform and I didn't complain… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Failed to attempt to deliver and then don't man their...”

Written on: 09/03/2021 by Jonathan_ (1 review written)

I ordered a package online that was to be delivered by Royal Mail. In order: 1. The package was delayed. 2. They claimed to have attempted to deliver the package on a particular day, but they did not - I was in the same room as the front door all day, but there was no knocking. 3. They did not leave any card indicating they had tried to deliver. 4. Royal Mail's online form for redelivery rejects the same tracking number that other parts of the same website accept, so I cannot complete… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★☆☆☆

“Terrible customer service -”

Written on: 23/02/2021 by Millipiops (1 review written)

I run a small business and really struggled over the Christmas period. I still had customers who had not received products ordered at Christmas and it has cost me too much as when I tried to claim on insurance I was only sent stamps which I have little use for. Royal Mail has had since 1500 to improve the service. They are losing customers to Hermes Dod etc... no need. This is probably reflected in the dip in share prices. I am not saying it's all bad as international rates are better but they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Shocking company”

Written on: 03/01/2021 by Iange (2 reviews written)

They charged me over 20 pounds to deliver a parcel track and trace to Thailand . The parcel was posted on 16 December and made it to their depot in Heathrow on the 17th where it has been ever since. They have no interest in finding out where it is and have told me to fill in a compensation claim on 25 January. So much for their claim to deliver within 5 to 7 days. Joke of a company with no sense of customer service. Any parcels sent from now on will be sent by courier… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“what a waste of money.”

Written on: 02/01/2021 by Iange (2 reviews written)

Sent a parcel to Thailand on 16 December, international track and trace signed on delivery. After 17 days it is still according to their tracker, in the sorting depot at Heathrow. It is being prepared for shipment. Some preparation. I have been told that I can put in a claim on 25 January if it has still not been delivered. No remorse that they have abysmally failed to hit their target of five to seven days.  I would have achieved the same result by throwing the parcel in the sea and hoping it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Still waiting for parcels after 15 days”

Written on: 18/12/2020 by clarevs (1 review written)

Two packages posted on 1st and 3rd December still not delivered by 18 December. A personalised cake decoration delivered after the birthday is of no use. It's disgraceful that small businesses struggling to survive during the pandemic should be let down by Royal Mail like this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Poor poor service and no answers”

Written on: 18/12/2020 by royalmaildimise (1 review written)

Posted item standard 1st class never arrived resent signed for 10 days ago all info I can get is we will update you when delivery is attempted. Phone lines currently 1hour min no other point of contact email web chat etc what a joke. I did read they should supply an email address by law as they operate online. Why does no one inforce this if that is the case. unhelpful message. Your item has been posted at a Post Office. As you've used our Royal Mail Signed For service, the next update you'll… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Rubbish delivery postal service ”

Written on: 14/12/2020 by ballcocks (1 review written)

I posted two small parcels 1st class literally letter box size Monday 7th December the parcels have not arrived 100 miles away to date Monday 14th December. its disgraceful service and the CEO and directors should resign but they will keep filling their pockets without shame. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I lost 400£ because they lost a parcel but marked as...”

Written on: 24/11/2020 by 218Browne (1 review written)

I ordered in a very popular Chinese market place, and they sent on time and properly to the right address, arrive in UK and Royal Mail sent to the wrong depot one hour by road from my home, and marked as a delivered, 1 minute after they registered as a arrived at the depot when I called and after waiting 1 hour on hold to be able to speak with someone, I have been told because They sent to the wrong depot, they can not forward to my home, one hour by road, and instead they will return to the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Parcel delivery”

Written on: 20/11/2020 by Alivias1951 (1 review written)

I placed an order with the correct address but it was delivered to a neighbour at the opposite end of the close! This is just sloppy work. I have not been impressed with Royal Mail parcels service for some time, first class prices for third class delivery. However, the regular post workers that do letter delivery are very good… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Royal Mail, the company that does NOT deliver.”

Written on: 20/11/2020 by red 1 (1 review written)

Royal Mail seem to be the only company out there that choose not to use live tracking of the parcel delivery services. They are also the only company that cannot give you an estimated time-slot. We rarely have problems with parcels lost or delivered late. On the occasions when we do it's always and I repeat always Royal Mail. In order to follow up lost parcels you have to wait on the phone for up to an hour to be told that it's not lost until it's not arrived for another 2 weeks. Well my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Simply the worst”

Written on: 13/11/2020 by Johndessex (1 review written)

Why do 24 hours tracked or 48 tracked when you cannot keep to this timetable. In fact nowhere near it or use 2and Class as put it in the bin for a while and then ruin packaging before post or put a card through door as it wont fit through letterbox. But could easily get through letterbox. USELESS SERVICE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“24 hour track that never arrives”

Written on: 28/10/2020 by Ricsis (1 review written)

Absolutely useless, delivery due thru 24 hour track on Sat 24th, notified out for delivery and has yet not turned up,tracking service doesn't work, can't speak to an operator, I've had better service and less hassle from other crappier courier services… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Simply don’t bother to turn up”

Written on: 04/08/2020 by Gherkinfjfjf (1 review written)

It seems that Royal Mail simply don’t turn up some days at all, they pick and choose when they want to deliver mail. 1st class parcels don’t arrive first class any more, it’s when your area or street has accumulated enough mail to make it worth their while! How you can raise prices for services you don’t have the capacity to driver is simply a joke… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“tracking numbers for deliveries ”

Written on: 14/07/2020 by Coleman243 (1 review written)

tracking a royal mail parcel is useless don't like buying off people who use royal mail i avoid if possible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Failing delivery and poor excuses”

Written on: 06/07/2020 by CANTOHI (1 review written)

I couldn't fault Royal Mail services,but recently I had trouble with my deliveries and that not because of pandemi. Their new policies seems to not protect their clients, I'm just entangled on this Royal Mail web so nothing can be done. A next day delivery was just despicably handled, so I was asked to go to collect my item. Ouch ! It sounds to me as discrimination and when raised this through customer service today, the lady seemed pretty nervous. I paid for my delivery but I need to make a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
overview