Misconduct, Misdelivery, Bad Cheques and Bad Support One star is too much. They should be shut down. Over the last 30 days I've had to spend 6 hours on the phone with royal mail over a variety of issues. 2 seperate complaints about the misconduct of a postman at my house. 2 parcels go missing. 1 parcel sent back to me the sender without attempting delivery. 1 Reimbursement cheque made out in the wrong name so I can't cash it. 3 Assurances the cheque will be reissued, yet when I called today the support agent said that it had not even been requested. Last month I was in bed asleep and a postman shouted through my bedroom window "oi do you want this parcel or not" I told him it's not my parcel and I don't appreciate you looking into my window and shouting at me" we went back and forth repeating the same lines, despite the parcel not being for me. He finally walked away, shouting loudly that im a [censored]head. I complained and 30 days later received an email that said in short "sorry won't happen again". This would have been a tolerable response had it not been for a repeat of the incident a week later, the same postman came back and woke me up by shouting at my neighbor, the posite said "ill blacklist the address if you don't take the parcel" and again the parcel was not addressed to the person he was speaking to, this time it was mine so I flew out, took the parcel, and told him what I thought of him and to just put a red slip through next time. RM sent me a reimbursement cheque with the wrong name on it so I can't cash it, and when I reported the error, 3 consecutive 'support' agents over the sapce of 2 weeks failed to request the cheque be reissued, I was assured again today that it will be reissued. So far, Royal Mail have not solved a single one of my complaints. I escalated the complaints and received an email assuring me I would get I response in 24hrs, its been 72hrs and still nothing. I have submitted a SAR (Subject Access Request) to RM CS so they can provide me with copies of there documentation and remediation of the complaints raised. I'm going to escalate with the Postal Redress Scheme, Ombudsman and my Local MP. Anyone else facing similar issues with RM should do the same as they are contravening the service agreement they have with you.

I was expecting a parcel today as I was going to be home to receive it, unfortunately at 6 am I got called into work so I went on their app to change my delivery to “leave at the post office” However when I got home later it had been left with a neighbour who has since gone back home to Scotland before I arrived home (her mother has passed away and she comes back home periodically until she decides what to do with the house…..she won’t be back in my neighbourhood until Christmas…….!!!!!!!! The Royal Mail operated said they reserve the right to deliver to neighbours, so why have an app to “change” it…..shoddy system shoddy company……. Oh and even if you’ve been waiting for your call to be answered for an hour….you get cut off at 8pm…..no exceptions…….totally useless customer service.

Beware they took my expensive package and didn’t even bother to search it they don’t give you any information about it and at the end they just pay small amount as a compensation after that. After reading a lot of reviews on them I think it’s a strategy by there own workers they take your expensive package with out sending it and when you claim they just pay like 50£ even if your package worth a lot more than that like in my case more than 500£

I found out in a post office from a counter assistant that 1st class post no longer means NEXT DAY delivery, or possibly even the day after that! If you're lucky, Royal Mail may not lose your precious items. I cannot stand the appalling service being offered. I had to use it once recently, but never again. There are no words to describe the ignorance of services offered I found in most assistants - not all. There are hardly any counter assistants - is this because after years of being paid to stay at home and do nothing, there is no longer any work ethic left (except the excellent work ethic shown by our emergency services - thank you!), or because the few who are willing to work recognise what a useless institution Royal Mail is to work for, as well as to use? The queues in my area post office yesterday were massive - out of the door and down the road. Several people in the queue said they'd tried three times that day to get served, given up, and come back a further two or three times before deciding to brave the queue. I myself heard the one counter assistant give out information that I knew to be wrong, and in two different post offices that day (I was desperate to get several items posted yesterday - I couldn't use Special Delivery because the recipient is an NHS worker and therefore AT WORK every day) Mine was a soul-destroying horrible experience I hope I never have to go through again.

Avoid using the Royal Mail. They are by far the worst mail carrier in the UK. Parcel Force and Evri are much better. Royal Mail staff are incompetent. My parcels have been delivered to the wrong address and on other occasions they leave a card when I am home. I have nothing positive to say about this company. They have no right to strike and do not deserve any pay increase for the poor service they deliver. I hate when I place an order and the company uses Royal Mail because I know how much stress I will be under when Royal Mail are delivering my packages.

How can Royal mail charge so much for 1st class which is suppose to be next day delivery. I have recieved no post for over a week I have been waiting on urgent things and cards that I know were posted 1st class 9 days ago. I am also aware that agency when they get in are told oh ww could not do this you will have to do double today, this never happens to employed staff. You think you deserve a pay rise you can't be bothered to do the job you are in employed to do. WORK ETHIC DELIVER MY POST

rubbish !Dont even bother using royal mail since the latest episodes of strikes they are completely useless instead of striking they should sort rubbish system could not use my bell/intercom attempted delivery 3 times wow a delivery person that cannot press abutton/bell now they trying to deliver another item tracking don't work says try tomorrow I cannot I away for 4 days and useless system wont let me change delivery date without parting with dosh royal mail are pretty rubbish !

Now I know why they get so many bad reviews! Sent a small parcel 2nd Class Monday morning they tried to deliver Saturday. 6 days later ??? Then it could not be delivered and so alerted notice 'Return to Sender'. Why does a return take forever?? Up to 30 days I was told when I complained. Why? Why? Also why no tracking for 2nd class parcels when all the other delivery services do tracking? Great Posties, but rubbish operation!! No wonder no one wants to use Royal Main anymore!

Four miles from Gatwick, between Horsham and Dorking, so not in an isolated area - so why do all letters and parcels arrive together about once a week? Contractually obligated to deliver mail when received, RM must be in breach of something, by not providing a regular service. Other couriers manage perfectly well to deliver within a reasonable time frame, as paid for by the sender, so why can’t Royal Mail offer a decent service? Simply not fit for purpose or value for money.

This is not what it purports to be. There is no tracking abroad in Ireland that I can find and no way of checking if it is signed for A confindence trick absolute rubbish. My parcel made it to Bristol. After that who knows??? Certainly not royal mail. Afterwards their claims system is completely designed to discourage any claim. Utter rubbish from the start. Appalling.

3rd World Service from a company located in first world country. Sent a power of attorney document on 13th Jan by fully tracked and signed for service to India. It hasn't yet been delivered!! The property transaction is now called off due to this delay. Never will use them again!

My elderly mother posted 2 cards to 2 different addresses with a small amount of money in. Neither card was received by recipients.

I purchased a "guaranteed" next day service. The package was delivered two days late. The 'tracking' feature was ridiculous...it basically says when the item is posted and when it is delivered. Royal Mail have rejected my claim for compensation on the grounds that I did not read their T&Cs. It should be illegal for a company to describe a service as 'guaranteed' if it is not guaranteed (or insufficiently insured, as in my case). Royal Mail is essentially a monopoly. I think this type of company should be nationalised. Unsympathetic customer service.

Absolutely the worst most unreliable postal service on the planet. Royal Mail couldn’t run a bath.

Every time I go to Post office it feels like I'm being took off.. Counter clerks always offers the most expensive services without explaining that there are other cheeper options available. Today I sent a 200g parcel for £7.65 (guaranteed special next day delivery) and only at home checked that there is simply next day delivery too for £3.35 which would be all right too, but I was never told that there was this option. Doesn't feel that Royal Mail is customer satisfaction orientated business.

Roayal mail are the worst courier company in the Uk I got a package sent andPAID for 24hr tracked a week later to do a 45 mile journey from sender to buyer it’s still not here .This company should be ashamed of themselves having the audacity to strike when they can’t even do the Job they are paid to do , oh and DONT try and speak to a human ! They DONT exist when you want to complain . No wonder they loose so many customers to rival couriers! All I can say is well done Royal Mail the sooner you go out of business the better then the public will receive their deliveries on time . And what they paid for . Not a substandard service

Royal mail is not fit for purpose it should be taken back under government control. 

Paid for tracked shipping, item made it to London where it sat for two months. Called several times, sent emails and they refused to accept anything was wrong, only response was to wait as item would be delivered. Parcel was returned to the address it was sent from empty - item taken. Any other company would be in court for this, can only claim £50 for an item worth £1000. Sickening service. Would recommended using any other provider/courier rather than the national postal system, subsidized by the government.