BT Mobile Reviews

Click here if this is your business
★★☆☆☆
1.5 / 5
20% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
BT Mobile - Ask a question now

Media Gallery for BT Mobile

BT Mobile
BT Mobile

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“BT: avoid it.”

Written on: 03/04/2019 by Emilianol130 (1 review written)

I bought two SIM plans with 3G data. The sales person told me that while the plan with 6G data is normally needed to get the BT sports in my phone, I can still get BT sports with this because I am their valuable BT plus customer, and the data will be doubled for that. However, I found later that that was not the case. Typical bait and switch. I made a complaint to BT. The customer service told me that BT will not do anything on that. Just take it or leave. Wow. What a great company BT is for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Painful”

Written on: 25/02/2019 by Robstrails (1 review written)

Since "Upgrading" to Fibre I have had nothing but connection issues with ALL my devices. Having spoken to a few technicians to fix the problem. Online chat terrible (repetition issues) Finally I phoned in to chat , Help desk was actually great and full of promises....its now 3 weeks and I still don't have my NEW Smart Hub I was promised would be with me the week after, and I still keep losing connectivity while I wait !? Common BT REALLY !!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BT: beyond terrible. No reception or support only...”

Written on: 31/03/2018 by tbEvans411 (1 review written)

I just moved frpm Vodafone to Bt back in Jan. Order 2 sims at the same time. First sim arrived 1 day later and the second sim arrived 3 days later after reordering and cancelling the sim in transit. However, the billing date for both the sims are same. After complaining i was told thatthe credit will be provided but nothing happened. Both the Sims activated, but no signal receptionat home. I Called 3 different numbers, mobile team, support team and then technical team where it was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Very reluctant trapped customer”

Written on: 25/03/2018 by Holden472 (1 review written)

I switched my internet provider from Sky to BT two months ago and I have nothing but problems with the reliability of the connection and the service I receive. The internet connection drops out and I get very low speeds to the point where I cannot open a web page! In the 6 years with Sky I never had any problems with connection or any cause to call customer services. Every time I contact BT they test the line and find no fault, they say the line is not dropping and fob me off with the same… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Poor customer service, lied to left at a huge loss”

Written on: 11/02/2018 by Damon06 (1 review written)

Not happy with this company, lost my Samsung galaxy 8 with my BT mobile sim contract inside as i used this sim with my handset witch did come from another network but used BT, when i lost my handset my insurance asked for proof of usage witch BT could not give me they had poor excuses to why they couldnt give this info witch i believe they should be as sim was used with that handset in question, i was told till blue in the face they could not provide proof of usage strangely, witch has now… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Stay clear of BT mobile”

Written on: 14/12/2017 by Jacquelyn235 (1 review written)

After 2 years of frustration with EE I finally changed my mobile phone network provider to BT thinking naively that they should be good. Well stay away, BT mobile bought EE and the poor service and hidden charges are the same. BT lures you in with seemingly good deals, BUT here the catch, their so called unlimited texts are not free at all, in fact. Whenever you use a moji or include a picture in your text BT will charge you 40 pence per text. It’s absolutely insane, the moji’s comes up… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“virtually non existant signal .”

Written on: 08/12/2017 by Tannerp487 (1 review written)

previously with Vodafone got poor service, so looked about and spoke to Bt and chose one of there pay as you go plans, what a disaster, some times no signal or searching ,that many red crosses on signal strength indicator I was thinking I was trying to phone the red cross ,I live about 3 miles from nearest transmitter and can't accept that they have no faults on the transmitter.Some times full signal, and attempt to make a call and you lose signal. tried talking to them but not happy so am… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking ”

Written on: 31/08/2017 by 369Coleman (1 review written)

Have used BT for years for phone and broadband. Took out mobile phone contracts with them having been assured that the signal in our area was perfectly fine. HOrrendous signal, lost so much business through it. Cancellation charges even though we were in our opinion mis sold this product. It is their fault and they are trying to charge hundreds of pounds to cancel. Fortunately our new provider is absorbing much of the cost. I am now cancelling everything we have with BT, and will never use them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“do not use BT”

Written on: 22/08/2017 by Fletcher372 (1 review written)

BT have canceled my account without my knowledge 2 months into my contract and charged me £280 for an early cancellation fee. When I contacted them I was transferred to 4 different advisors who all gave conflicting information. My closed account was immediately transferred to a collection service as a closed account who added an additional £100. I was promised a refund and after numerous promises for a call back to resolve and issue a refund BT attempted to debit the £271 from my bank… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“worst service period”

Written on: 15/08/2017 by JayleeAyers361 (1 review written)

joined bt got a new phone didn't turn on had a nightmare tryin to return handset returned phone 7 days later took another two days get replacement and this second phone wont work phoned bt over 30 times I have give up and now they want over 550 to cancel contract phone has never worked and they refuse to replace it I don't want anything from bt worst customer care ever experienced… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Blocked roaming in Europe. Poor roam from home service.”

Written on: 13/06/2017 by HavenCowan (1 review written)

Went abroad last week, checked prior to leaving what I had to do to ensure we had roaming. ( We have 2 BT sims) answer: Do Nothing its alla utomatic no need to call BT prior yo leaving. Arrive in destination airport and both mobiles have "all networks forbidden". BT Roam from home due to start 1 June and we arrived 31 May. Thought maybe they will unlock 1 June as our Roam from home service may kick in on the 1 June...Nothing.. Contacted BT via hotel wifi chat who raised a complaint file for us… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Poor voicemail notification service”

Written on: 17/05/2017 by ovThomson75 (1 review written)

Just cannot have confidence in BT's e-mail notification of voicemails! The system can go three days or more before it sends an e-mail to advise that I have voicemails that I need to access! I use an iPhone 5s and I feel let down by BT when I get phone-calls from family, friends or colleagues checking if I have received a voicemail they left on the system two or three days earlier. This element needs improving!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BT mobile coverage Isn't what they promise”

Written on: 11/03/2017 by Angelar500 (1 review written)

Took out a sim only deal with BT as it wasn't a great price. Also BT told me that the area I live in had excellent indoor 4g coverage, that good in fact that I would even be able to get super fast 4g. So sim was inserted into phone and nothing, no super fast 4g, no 4g, not even 3g.... BT's mobile help team ran a test, stating that the signal was excellent, this even though during the test the chat session kept disconnecting every few secomnds!! I did a speed check with OFCOM and instead of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“2gb sim overcharged”

Written on: 03/03/2017 by btphil (1 review written)

Sold a 2gb family sim at £8 per month. checked recent usage and BT added an extra £19.48 after 2 weeeks saying I went over my 2gb. Checked BT app and online BT account usage and both say I've only used 1.9gb. Switched off all data and spoke to 6 different people at BT and they tell me the charge is correct. . Their data info is different and more accurate from what they supply the phones app and I have to accept the charge, its going to be a long 12 months. 4 weeks on and app still says… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very poor service”

Written on: 03/03/2017 by 223Hays (1 review written)

IT system, and call centre very poor - make mistakes and dont fix… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT GET A MOBILE WITH BT GOD HELP YOU”

Written on: 27/02/2017 by lmellis89 (1 review written)

i got a new mobile with few weeks ago had to cancel it total waste of time to be honest a big phone company with no signal what is that about? i did everthing in my power to get it to work no luck people lied to me end of the day you cant beat good old O2… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unwanted "free" simcard”

Written on: 23/02/2017 by PaxtonChavez (1 review written)

Just been called about an unwantednot received not activated SIM card by BT! On saying we did not ask for or want the card were told it will cost us £37 to cancel - absolutely furious. This was "sold" as part of our renewing our contract - which we are very much regretting. Beware even though told it was free and part of of the new contract package - it isn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Amazon vouchers ”

Written on: 19/02/2017

Bt mobile are running a amazon voucher promotion to boost its sim only contracts. Beware they have no intention of paying out these vouchers.. I have had excuse after excuse for not receiving mine. They refuse to honour the terms of the.contract.I have now stopped all bill payments… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“customer clueless bt mobile, just let EE do it. ”

Written on: 08/12/2016 by KendalEllis (1 review written)

Why don't BT just direct you straight to EE when there's an issue or even remove the mobile brand altogether and leave it to EE. Every time I have called about an issue, usually because our local transmitter has gone down and no mobile coverage. The current down time is 3 days and counting. On spending an age on the 150 number trying to get through you get a grilled about your account number, then explain the problem. The default response is then to put you on hold for 12 minutes only to be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No signal at home. REALLY handy *sarcasm*”

Written on: 02/11/2016

I've just been issued with a works phone on BT mobile network. The only signal I can get at home is if I stand at the very bottom of my garden and that's minimum & sporadic. Inside the house, nowt. Phone becomes a pretty technical plastic brick. Thankfully a few months ago when I was looking to change personal networks I did contact BT asking if they did a pay as you go sim to be able to test the signal at home. No surprise they don't, so I never got to test it. Glad I didn't go for their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview