Axa Travel Insurance Reviews

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Axa Travel Insurance

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Latest Reviews

★☆☆☆☆

“disgusting don't answer phone, say they will pay out...”

Written on: 27/06/2022 by freyalarge (1 review written)

disgusting don't answer phone, say they will pay out any treatment in UK as ongoing and couldn't get treatment abroad, say they will call but don't. keep asking me for same info and that they will call back but nothing, trying to pay half of what I've already paid out. Don't use them… Read Full Review

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★☆☆☆☆

“Axa hell spawn”

Written on: 13/04/2022 by 104Bowen (1 review written)

Morocco travel insurance.rac delayed me and forcibky cxld my flight..indian axa staff calls me..game over ..no wit Ill mannered Dumb stuoid imbeciles utterly useless… Read Full Review

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★☆☆☆☆

“THEY DID NOT REFUND”

Written on: 11/04/2022 by jrBender191 (1 review written)

My flight was cancelled going back to cebu last Dec 29, 2021 due to typhoon Odette. And it says in their policy that natural calamity is covered, but they just let me hanging in Maldives without any advice what to do. Only 1 flight and 1 seat available in that day, a business class. My boyfriend got that very expensive flight just to get me in time to fly home. I called the AXA agent about the refund and she said they will undergo meeting about my case and just update me when I get home. When… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 09/03/2022 by 190Wells (1 review written)

Lost money on rebooking my holiday then had to pay them for getting my refund sorted. All came from originally flying to Ukraine which I couldn't do due to the current war… Read Full Review

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★☆☆☆☆

“DO NOT USE UNDER ANY CIRCUMSTANCES”

Written on: 03/03/2022 by Frank11111111 (1 review written)

Absolutely under no circumstances get insurance with them. Most of the good reviews you see will be for "easy site navigation" or "contactable when I had questions about my cover", but when it comes to making a claim AXA don't even know their own policy. My holiday in 2020 was cancelled due to Covid, which their policy covered. However when going to make a claim your email will fall into an inbox run by staff who are clearly trained to just reject the claim on sight. After weeks of back and… Read Full Review

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★☆☆☆☆

“Don’t pay out ”

Written on: 06/07/2021 by 360Hensley (1 review written)

They basically do their best to avoid paying out. Lost wedding ring, but didn’t pay out because I hadn’t reported it to the police or notified them within 24hrs. I’d also be careful on the reviews found elsewhere, they are either 5 start brilliant or 1 star terrible. I suspect the 5 stars are fake… Read Full Review

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★☆☆☆☆

“Do not use AXA travel insurance”

Written on: 27/04/2021 by jshawy (1 review written)

The customer claim service is terrible. I lodged a claim on the 15th March. It took 15 days to get a reply. The reply had no substance and was criptic, I think it was written by a 10 year old. They requested further information but could not say what was required! Tried calling the first person sounded like they were at home and after a long silence they just hung up on me. Called a second time and finally got to speak to some one. I was promised dococumentation to complete the claim, it was… Read Full Review

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★☆☆☆☆

“All my luggage and money was stolen. Provided all...”

Written on: 06/03/2019 by LorenaDougherty (1 review written)

All my luggage and money was stolen. Provided all receipts, documents and reports. I was then asked them same questions and then judged again and Matilda from the claims department really patronized me really badly it was disgusting. They declining my claim for non valid reasons. Dont take this travel insurance out at any cost AVOID YOU WONT BE PAID!!! … Read Full Review

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★☆☆☆☆

“Cataract an illness?”

Written on: 15/11/2018 by Trent139 (1 review written)

My partner and I were due to be married next year and we booked a cruise for our honeymoon. My partner has since been diagnosed with a brain tumour so I had to cancel the cruise and incurred a hefty cancellation fee. Now we have AXA travel insurance through our bank account so I made a claim. They asked me to go into as much detail as possible about the condition and when was the cruise booked. The cruise was booked August this year. My partner had a suspected cataract after visiting the… Read Full Review

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Holidayinsurance's Comment

Written on: 05/02/2019

I hope you have gone on the Money Expert Martin Lewis website where it shows you how to challenge this decision. I wish you both well.

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★☆☆☆☆

“Doesn't pay up and appalling customer service”

Written on: 29/09/2018 by nialldoheny (1 review written)

22nd August I got an email from Axa saying my claim for holiday travel medical expenses would be paid in the next 5-7 working days. Six weeks later I still haven't been paid. Have made countless telephone calls from the UAE where I live to Axa in the UK, but everytime they say they're looking into it, that someone will get back to me. But they never get back to me. It's always me that has to call them up, asking what's going on? They also advised that I stop calling, to use email instead… Read Full Review

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★☆☆☆☆

“I would recommned them to an enemy if I had one”

Written on: 04/08/2018 by MadilynnO'Connell (1 review written)

Planned a trip to Europe. Mother fell the week before of my departure, broke her hip and I had to take off ASAP. Filed a claim FOUR MONTHS AGO. Every four weeks I receive an additional request. Like credit card proof of ticket purchase (I had a TICKET, I must have paid for it). Next time an affidavit that I am not using the cancelled ticket (I was in Europe, could NOT make the trip, hence it's CANCELLED). The worst nightmare. Had claim with reputable insurance companies before as I travel 3-4… Read Full Review

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★☆☆☆☆

“Does NOT Pay Claims”

Written on: 30/11/2017 by rlBurgess290 (1 review written)

Do NOT use this travel insurance company. I put in a claim in June and now almost 6 months later they still have not paid me a dime. My flight from London to Dublin was cancelled on May 28, 2017 due to the IT problems British Airways was experiencing. Because of this fiasco, I had to arrange to get to Dublin via train and ferry. I arrived more than 12 hours late and missed part of my Tour that I paid for in Ireland. I have sent in the claim 3 times and each time AXA has told me that they needed… Read Full Review

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★☆☆☆☆

“One thing better than AXA Travel Insurance .....”

Written on: 05/09/2017 by ClarkHoward (1 review written)

ONE AT ALL !! They say you will have peace of mind, yes that true but that peace of mind is soon forgotton about when you make a claim and they refuse to pay out. Had I not taken out the Axa Insurance I would have been almost £500 better off today ( thats without the flights money I lost £900). Its been an expensive experience but never again. BE WARNED, Read all small print etc. but better still dont buy travel insurance from Axa you may well live to regret it, Im sure ! … Read Full Review

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★☆☆☆☆

“excuses, delay tactics and poor support”

Written on: 21/08/2017

Medical emergency whilst abroad, no contact from the medical team, no support, ended up paying the hospital bill myself and now 4 months later still fighting to get a full settlement from AXA who have used every delay tactic possible and have asked repeatedly for documents already supplied And to make it even worse they have made a 50% settlement that I refused to accept but they made it anyway!! There has not been one positive experience with this company and we are now having to go to the… Read Full Review

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★☆☆☆☆

“Do not take out insurance from Axa via Thomson travel...”

Written on: 30/07/2017 by 488Pritchard (1 review written)

I have had the most terrible experience spent over £300 on USA travel insurance via thomson. My husband was taken ill and died in USA Florida. Axa have been brutal and unhelpful totally declined any cover. I have had to pay fully to repatriate my late husband even though I paid half to this policy and was clearly named on policy. They are insensitive heartless on their web site it says they only pay 87% of claims be warned. They also enjoy sending me letters telling me that we should not… Read Full Review

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★☆☆☆☆

“Do not purchase AXA travel insurance”

Written on: 22/03/2017 by Marcawilks (1 review written)

I chose extended protection travel insurance from AXA and as soon as I made a claim (legitimate) I found that they dragged their feet, did not communicate important information ('I should have read it in the contract') and classified my treatment for four hours in emergency as a 'visit to a doctor', thus saving 1000 dollars on the claim. AXA absolutely stinks. Do not use them… Read Full Review

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★☆☆☆☆

“Dodging a claim ”

Written on: 16/02/2017 by Yahir155 (1 review written)

For many years I had AXA annual travel insurance, never had any reasons to make a claim until last year. They are doing everything in their small print to avoid paying out for legitimate claims. Never again! They also had the cheek to send me a renewal format? Regards… Read Full Review

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★★☆☆☆

“Do not buy AXA travel insurance. ”

Written on: 10/02/2017 by AlaninPhoenix (1 review written)

We traveled to New Zealand and had the AXA Travel Insurance Gold policy. Our first flight from Phoenix to LA was delayed. Three hours before departure, we were notified our Delta flight would be delayed 2 hours and 10 minutes (actual delay was 2:46), which almost certainly would make us miss our LA connection to Auckland on New Zealand Air. We quickly booked on another flight on another airline and were able to make our NZ connection. The emergency flight cost us $538 (2 people). Had the… Read Full Review

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★☆☆☆☆

“Any excuse not to pay out”

Written on: 29/01/2017 by JillianHay (1 review written)

Travelling to Prague Fri to Sunday, a major incident on the motorway caused us to miss our flight, we couldn't get another flight to get us to Prague in time for us to fly home. Our claim is dismissed because we didn't eventually travel!!!! How ludicrous, the claim was under £500 but they won't even consider it. In any other business this would be considered a sham. Never used them before and probably won't again… Read Full Review

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★☆☆☆☆

“Very Bad Customer Service”

Written on: 15/12/2016 by wiDalton435 (1 review written)

Very Bad Customer Service Need to make a clam 10 August 2016 so call them up i got the run round i had to phone 5 times and then for them to not send out the right forms for me to fell out. they did not take in my complaint .of that had to call in many times and they did not they said over the phone i was cover and then said i need a dr. form for my dr. sing which he did and stamp then the Customer Service said i was lying over phone which i said i was not or dr. would not have it dr. sing the… Read Full Review

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