Axa Travel Insurance Reviews

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Axa Travel Insurance

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Latest Reviews

★☆☆☆☆

“All my luggage and money was stolen. Provided all...”

Written on: 06/03/2019 by LorenaDougherty (1 review written)

All my luggage and money was stolen. Provided all receipts, documents and reports. I was then asked them same questions and then judged again and Matilda from the claims department really patronized me really badly it was disgusting. They declining my claim for non valid reasons. Dont take this travel insurance out at any cost AVOID YOU WONT BE PAID!!! … Read Full Review

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★☆☆☆☆

“Cataract an illness?”

Written on: 15/11/2018 by Trent139 (1 review written)

My partner and I were due to be married next year and we booked a cruise for our honeymoon. My partner has since been diagnosed with a brain tumour so I had to cancel the cruise and incurred a hefty cancellation fee. Now we have AXA travel insurance through our bank account so I made a claim. They asked me to go into as much detail as possible about the condition and when was the cruise booked. The cruise was booked August this year. My partner had a suspected cataract after visiting the… Read Full Review

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Holidayinsurance's Comment

Written on: 05/02/2019

I hope you have gone on the Money Expert Martin Lewis website where it shows you how to challenge this decision. I wish you both well.

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★☆☆☆☆

“Doesn't pay up and appalling customer service”

Written on: 29/09/2018 by nialldoheny (1 review written)

22nd August I got an email from Axa saying my claim for holiday travel medical expenses would be paid in the next 5-7 working days. Six weeks later I still haven't been paid. Have made countless telephone calls from the UAE where I live to Axa in the UK, but everytime they say they're looking into it, that someone will get back to me. But they never get back to me. It's always me that has to call them up, asking what's going on? They also advised that I stop calling, to use email instead… Read Full Review

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★☆☆☆☆

“I would recommned them to an enemy if I had one”

Written on: 04/08/2018 by MadilynnO'Connell (1 review written)

Planned a trip to Europe. Mother fell the week before of my departure, broke her hip and I had to take off ASAP. Filed a claim FOUR MONTHS AGO. Every four weeks I receive an additional request. Like credit card proof of ticket purchase (I had a TICKET, I must have paid for it). Next time an affidavit that I am not using the cancelled ticket (I was in Europe, could NOT make the trip, hence it's CANCELLED). The worst nightmare. Had claim with reputable insurance companies before as I travel 3-4… Read Full Review

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★☆☆☆☆

“Does NOT Pay Claims”

Written on: 30/11/2017 by rlBurgess290 (1 review written)

Do NOT use this travel insurance company. I put in a claim in June and now almost 6 months later they still have not paid me a dime. My flight from London to Dublin was cancelled on May 28, 2017 due to the IT problems British Airways was experiencing. Because of this fiasco, I had to arrange to get to Dublin via train and ferry. I arrived more than 12 hours late and missed part of my Tour that I paid for in Ireland. I have sent in the claim 3 times and each time AXA has told me that they needed… Read Full Review

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★☆☆☆☆

“One thing better than AXA Travel Insurance .....”

Written on: 05/09/2017 by ClarkHoward (1 review written)

ONE AT ALL !! They say you will have peace of mind, yes that true but that peace of mind is soon forgotton about when you make a claim and they refuse to pay out. Had I not taken out the Axa Insurance I would have been almost £500 better off today ( thats without the flights money I lost £900). Its been an expensive experience but never again. BE WARNED, Read all small print etc. but better still dont buy travel insurance from Axa you may well live to regret it, Im sure ! … Read Full Review

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★☆☆☆☆

“excuses, delay tactics and poor support”

Written on: 21/08/2017

Medical emergency whilst abroad, no contact from the medical team, no support, ended up paying the hospital bill myself and now 4 months later still fighting to get a full settlement from AXA who have used every delay tactic possible and have asked repeatedly for documents already supplied And to make it even worse they have made a 50% settlement that I refused to accept but they made it anyway!! There has not been one positive experience with this company and we are now having to go to the… Read Full Review

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★☆☆☆☆

“Do not take out insurance from Axa via Thomson travel...”

Written on: 30/07/2017 by 488Pritchard (1 review written)

I have had the most terrible experience spent over £300 on USA travel insurance via thomson. My husband was taken ill and died in USA Florida. Axa have been brutal and unhelpful totally declined any cover. I have had to pay fully to repatriate my late husband even though I paid half to this policy and was clearly named on policy. They are insensitive heartless on their web site it says they only pay 87% of claims be warned. They also enjoy sending me letters telling me that we should not… Read Full Review

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★☆☆☆☆

“Do not purchase AXA travel insurance”

Written on: 22/03/2017 by Marcawilks (1 review written)

I chose extended protection travel insurance from AXA and as soon as I made a claim (legitimate) I found that they dragged their feet, did not communicate important information ('I should have read it in the contract') and classified my treatment for four hours in emergency as a 'visit to a doctor', thus saving 1000 dollars on the claim. AXA absolutely stinks. Do not use them… Read Full Review

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★☆☆☆☆

“Dodging a claim ”

Written on: 16/02/2017 by Yahir155 (1 review written)

For many years I had AXA annual travel insurance, never had any reasons to make a claim until last year. They are doing everything in their small print to avoid paying out for legitimate claims. Never again! They also had the cheek to send me a renewal format? Regards… Read Full Review

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★★☆☆☆

“Do not buy AXA travel insurance. ”

Written on: 10/02/2017 by AlaninPhoenix (1 review written)

We traveled to New Zealand and had the AXA Travel Insurance Gold policy. Our first flight from Phoenix to LA was delayed. Three hours before departure, we were notified our Delta flight would be delayed 2 hours and 10 minutes (actual delay was 2:46), which almost certainly would make us miss our LA connection to Auckland on New Zealand Air. We quickly booked on another flight on another airline and were able to make our NZ connection. The emergency flight cost us $538 (2 people). Had the… Read Full Review

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★☆☆☆☆

“Any excuse not to pay out”

Written on: 29/01/2017 by JillianHay (1 review written)

Travelling to Prague Fri to Sunday, a major incident on the motorway caused us to miss our flight, we couldn't get another flight to get us to Prague in time for us to fly home. Our claim is dismissed because we didn't eventually travel!!!! How ludicrous, the claim was under £500 but they won't even consider it. In any other business this would be considered a sham. Never used them before and probably won't again… Read Full Review

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★☆☆☆☆

“Very Bad Customer Service”

Written on: 15/12/2016 by wiDalton435 (1 review written)

Very Bad Customer Service Need to make a clam 10 August 2016 so call them up i got the run round i had to phone 5 times and then for them to not send out the right forms for me to fell out. they did not take in my complaint .of that had to call in many times and they did not they said over the phone i was cover and then said i need a dr. form for my dr. sing which he did and stamp then the Customer Service said i was lying over phone which i said i was not or dr. would not have it dr. sing the… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 06/12/2016 by Guthriecu343 (1 review written)

I got a yearly policy, needed to make a claim, but contacting them in what ever Country they are based in is impossible, they do not get back to you DO NOT USE… Read Full Review

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★☆☆☆☆

“Incorrect Info Provided While Taking the Insurance...”

Written on: 06/12/2016 by RK_1702 (1 review written)

AXA charged me exorbitant premium on travel insurance, which I happily paid, because I was under the impression that they have a customer friendly refund policy just in case the trip is cancelled for whatever reasons. Now since my trip really got cancelled, within 3 days of me taking the policy, I contacted AXA customer services and to my surprise, they now come up with some new excuses of not paying back even a penny! They say that they will refund ONLY if visa is refused, while if as an end… Read Full Review

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★☆☆☆☆

“Beware the cover of Missed Departures or Missed...”

Written on: 09/11/2016 by Elsie99 (1 review written)

Should you ever miss a flight connection or departure, you will ONLY be covered on the initial flight of your journey. So, if you embark on a round-the-world trip and miss a flight on your travels, AXA Travel Insurance cover states this: "We will pay you if you fail to arrive at the international departure point in time to board the schedule public transport on which you are booked to travel on the INITIAL international journey of the trip..." This means that after that first flight you took… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 06/11/2016 by Jase53 (1 review written)

Booked travel insurance for two holidays which we had to cancel. My husband was diagnosed with a serious medical condition. They did everything they could to make the process difficult. After sending report after report and giving them everything the asked for they denied our claim. You never spoke to the same person twice and the majority of the time they couldn't care less. Will never ever use this company again. They are a disgrace. You feel like they are making it so complicated that… Read Full Review

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★☆☆☆☆

“Long delays to get you home”

Written on: 19/09/2016 by Sandraw425 (1 review written)

I'm very disappointed with this company ! My case is being handled by a company in Mauritius so the English and communications skills are not good. They have taken too long to ask me for the required information they need from me, then say they have everything so you sit and wait...then they say they are waiting for documents from me. If they had informed me on Friday that they were still waiting to hear from my uk doctor, I would have phoned the doctor myself ! Now a weekend goes by and I am… Read Full Review

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★☆☆☆☆

“Axa car hire insurance rip-off”

Written on: 11/07/2016 by SteveRogers (1 review written)

I paid for damage refund insurance with Axa via Ryanair. I suffered a small amount of damage (not my fault) to a car I hired. Axa make it impossible for you to make a claim. There is no contact number for Axa on the documents apart from in Belgium and it is unobtainable. There is no contact on their website. They also require you to have an international bank account to pay you back. It's incredible that Axa are happy to suffer this sort of reputational damage… Read Full Review

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Peterskinner's Response to SteveRogers's Review

Written on: 15/07/2016

I was interested to read your experience with AXA concerning damage refund insurance for a hire car. We have recently returned from a holiday in Sardinia where I hired a car. I had arranged the hire prior to leaving the UK and took out excess damage insurance which turned out to be with AXA. When I returned the car to Hertz, the car rental company, they alleged there was a small scratch on the driver's door and charged my credit card for EU 168.
On return to the UK I submitted a claim to AXA and managed to track down a contact telephone number in Redhill, Surrey. After 3 weeks of hearing nothing from AXA I telephoned them only to fobbed off time and time again saying my claim was with the Claim handler and they would settle within 24 hours. Nothing happened. i made a formal complaint to AXA - still nothing.

I have reached the end of my tether so am submitting a claim through the Courts. This firm cannot be allowed to treat their customers in this manner.

15 July 2016

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★★★★★

“overjoyed holiday insurance”

Written on: 27/06/2016 by Chasep425 (1 review written)

My partner and myself were having a short little break in York. Due to sciatica we had to cancel a trip to Cuba heartbreaking! To cut a long story short we were with a Cheaper insurance which we had a very dissapointing response! when we tried to claim on this particular insurance they were very quick to wriggle out of paying (i was diagnosed with sciatica in the march but i wasn't insured until the may, even though we cancelled the holiday after we paid the insurance ) I Phoned my ultimate… Read Full Review

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