Gigs & Tours Reviews - www.gigsandtours.com

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“Don’t buy from this company ”

Written on: 03/04/2022 by MPF1 (1 review written)

DO NOT BUY FROM THIS COMPANY. YOU WONT GET YOUR TICKETS… Read Full Review

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★☆☆☆☆

“Changed our seats from front to back of areas ”

Written on: 08/06/2021 by ChaimOrtiz435 (1 review written)

Booked Mrs browns boys and booked seats at the front then they change us to 2022 (fair enough because of covid) but then give us seats at the very back and have the cheek to say they are equivalent seats. I have emails to prove all of this… Read Full Review

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★☆☆☆☆

“Bad ratings are right”

Written on: 28/11/2018 by Boydle455 (1 review written)

Bad ratings are right. Do NOT use this service. They're in this murky ground whwre they wont refund you, but also you cant resell. Additionally they DO NOT give you the tickets on time and won't say when. DO NOT MAKE THE MISTAKE OF PURCHASING FROM THEM!!! LISTEN TO THE BAD REVIEWS!!! THEY ARE TRUE!!! Their customer service is ABYSMAL… Read Full Review

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★★☆☆☆

“The prodigy arena birmingham”

Written on: 12/11/2018 by JaylinHood (1 review written)

I should of read the reviews before using gigs and tours! No tickets arrived, two days before event I got an email saying collect tickets from the box office. It is then I read previous reviews and started to panic a bit. All seemed to be going ok until ticket collection at venue, I ordered 3 standing tickets, and got 2 standing 1 seated!. Fortunately the venue let us all stand. Message to gigs and tours. Get your act together, people are paying good money for a night out and mistakeslike… Read Full Review

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★☆☆☆☆

“Changed seats from front of arena to back !”

Written on: 06/08/2018 by Catwoman72 (1 review written)

Booked ticiets for Rick Astley and as they were pre-sale got block A right at front, Three weeks later I get an email saying have been moved to a block at back of arena. Disgusted and disappointed. Unfair that they can do this when you have actually chosen your seats and paid. Would not have purchased tickets if I had known they could do this… Read Full Review

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★☆☆☆☆

“DON'T DO IT”

Written on: 31/07/2018 by LaurenHatesgigsandtours (1 review written)

Do not trust this company, they are a total shambles. I bought my tickets and bought the refund protection only to be told that although I do fit into the category for a refund they won't refund me. They are a disgrace, they will never ever give you your money back if you can't attend. There are plenty of other ticket sellers out there, avoid this one at all costs. It has bad reviews for a reason, please avoid and don't end up in the same mess that so many of us are in… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 11/06/2018 by yqPower35 (1 review written)

We had bought tickets off this company for Taylor swift concert only for us to get there an the tickets didn’t work for us to get in then be told we needed to go to the booking office. The venue people was great and sorted us out but once inside we were told that the seats we had booked hadn’t been sold. Once again the venue sorted it out an we enjoyed the rest of the night but just be wary. Will not be using this company again… Read Full Review

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★☆☆☆☆

“Totally untrustworthy!”

Written on: 12/10/2017 by ttKemp251 (1 review written)

The worst company ever! I have purchased tickets and cd for New Found Glory. I have never received my order until one week before the convert. The website is a mess, I couldn't login coz I have played through PayPal and there is no specifications regarding a phone format, so I just could get in touch through Facebook, so then they said that my package were returned and they would despatch again. OK I got my tickets after a couple of days but they didn't send my cd. They said that I should pay… Read Full Review

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★☆☆☆☆

“POOR”

Written on: 20/09/2017 by Belluk137 (1 review written)

Have booked 4 tickets to see Australian Pink Floyd. I was informed tickets were despatched but nothing arrived. After 9 days Contacted them by e mail twice without any response. Finally phoned them and was put on hold and then disconnected. Phoned again and was told I had to pick up from box office despite having paid delivery fee.I believe this is a common thing looking at other reviews. I will not use them again. I would imagine they will be out of business in 5 years if they go on like this… Read Full Review

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Vickyj86's Comment

Written on: 09/02/2018

Was your tickets at box office when you got there?

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★★★★★

“Nothing to worry about”

Written on: 27/05/2017

I had ordered tickets through Gigs & tours then panicked when I read some reviews online, I needn't have worried because they initially said the tickets would arrive two weeks before the event but I had an email a month before saying they was dispatched and they arrived the next day, I will be using them again as they was no trouble… Read Full Review

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Charlottebinks's Comment

Written on: 31/10/2018

After just booking 7 tickets with them I really hope I have the same experience as you as there seem to be a lot of bad reviews so I’m concerned as they are for Xmas presents

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Charlottebinks's Comment

Written on: 31/10/2018

After just booking 7 tickets with them I really hope I have the same experience as you as there seem to be a lot of bad reviews so I’m concerned as they are for Xmas presents

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Was this review helpful? 4 0
Read 2 Comments
★★★★★

“Stressed for nothing!”

Written on: 20/04/2017 by wwConnell429 (1 review written)

Having read negative reviews about this ticket seller after I had purchased three VIP tickets for an upcoming show I was really on tenderhooks. But I needn't have worried. Email sent two days ago to say the tickets had been dispatched (in line with the time they had given on my initial confirmation) and they arrived safely in the post today… Read Full Review

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★★★★☆

“No trouble at all”

Written on: 20/02/2017

Just wanted to put anyone's mind at ease who bought a ticket without reading reviews and then started panicking when they came across this and other sites (because that's exactly what I did)- I was nervous when I received the confirmation email and it looked like someone had just typed it out- no official pictures or logos or anything. So I checked out reviews and started to worry when I saw how negative they all were. But I had absolutely no problem at all collecting my tickets. Could not have… Read Full Review

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Charlottebinks's Comment

Written on: 31/10/2018

I’ve just purchased 7 as Xmas presents so really hoping I have no problems. The website has a padlock next to address so is a secure site so should be trustworthy

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★☆☆☆☆

“No customer service, rude and expensive”

Written on: 26/06/2016 by 315Kidd (1 review written)

I bought tickets for Nashville, they didn't arrive on time. couldn't contact anybody about it, when I finally found a phone number, the kept me on hold for 20 minutes and it cost me 14 pounds. Don't buy with them!… Read Full Review

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★☆☆☆☆

“They have no "Customer Service"”

Written on: 14/06/2016 by GACranbook (1 review written)

They haven't got a Customer Service Department, just a Messenger address which won't provide any answers. They hide behind the Data Protection Act and Customer confidentiality, despite us answering all of their questions. There are better, more honest Tickets Agencies. Paid over £400. Got no tickets… Read Full Review

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Was this review helpful? 1 0
★★★★★

“Tickets received ”

Written on: 22/03/2016 by AlizaLeach (1 review written)

Bought Little Mix tickets in December 2015. Received confirmation then a few weeks later an email saying that tickets get sent out about 2 weeks before the show. Yesterday got an email saying tickets have been despatched and they arrived today, 12 days before the show. No problems but was worried after reading reviews from other people… Read Full Review

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★☆☆☆☆

“Website unstable and poor Customer Service”

Written on: 18/03/2016 by nortonini (1 review written)

I attempted to purchase Radiohead ticket today and I successfully got through to choose a single ticket and was able to enter payment information but when being redirected back to the GIGSANDTOURS website from PAYPAL, their website did not allow me add delivery information... this meant my session timed out so i lost my ticket!!! Their system does not try to hold my ticket either even though I'd logged in to their site. In addition to all this, trying to contact their Customer Service team is… Read Full Review

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★☆☆☆☆

“They charge delivery but never deliver”

Written on: 11/03/2016 by JamisonHawkins1988 (1 review written)

I bought and paid for tickets in December 2015 for an event due to be taking place on March 2016 after emailing several times chasing the tickets 4 days before the event they final reply to my email saying I have to collect the tickets from the event box office. I PAID A DELIVERY FEE and its such an inconvenience to have to go and queue with a child at the box office and then queue to get in! Do not use them… Read Full Review

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★★★★★

“No complaints at all-Troye”

Written on: 09/03/2016 by Berry32145 (1 review written)

I saw so many bad reviews about this site after buying these tickets. This worried me slightly and I was regretting buying the tickets. However a month before the concert I received an email to say the tickets had been dispatched and they arrived 2 days later no problem, i would recommend them to anyone !!! I have VIP so I hope they tell me all the perks and what time I should be at the venue for… Read Full Review

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★☆☆☆☆

“Terrible website!”

Written on: 25/02/2016 by Nicib1974 (1 review written)

All readyvtimpurchase tickets, signed in address updated only required to enter the cv2 digits and press submit, page is just stuck in a loop saying the same thing over and over, tried on a different device and already sold out, absolutely no joy trying to contact them either, in this da and age it's not acceptable service, considering owned by Ticketmaster who own the robbing 'get me in' it's probably done on purpose to squeeze more cash out of the customer, thanks for ruining my day!… Read Full Review

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★☆☆☆☆

“Be Really Careful!!!”

Written on: 19/12/2015 by jamiller63 (1 review written)

As others have said, it is not possible to contact this company without going through a premium (0844) telephone number. We bought tickets and found that on top of the booking fee there was a £2.50 booking charge. The time to complete transactions is really short, only just managed to do it with about 15 seconds to spare. I wanted to contact the company to comment but gave up due to the obvious cost. The major issue was that with the ticket confirmation came a message offering a £10… Read Full Review

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