Europ Assistance Travel Insurance Reviews

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Europ Assistance Travel Insurance

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Latest Reviews

★☆☆☆☆

“Terrible Company”

Written on: 04/03/2019 by CannotUseTheNameIWant (1 review written)

This a terrible company. In my view they shouldn't be allowed to trade. They are an insurance company of the old school. They look for any and every possible way to find an excuse not to pay. They demanded documentation in support of our claim which they must have known was going to be impossible to obtain. Don't touch them. You will be wasting your money… Read Full Review

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★☆☆☆☆

“Immoral & Repugnant!”

Written on: 14/01/2019 by 38Monaghan (1 review written)

Unable to take a holiday and being on PIP, can't get a Doctors Note without paying £25, which is 50% of the airfare I'm claiming! Where's the point in taking out insurance if you're unemployed, and don't qualify for sick notes? Never use this company as I shudder when I think what could happen if taking I'll whilst actually on holiday. Ryanair were also very dismissive as they refused point blank to give me the email address of europassist, as my Booking Ref. was not found on their website… Read Full Review

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★☆☆☆☆

“Bad Service and denied reimbursement”

Written on: 27/11/2018 by Frank888 (1 review written)

Impossible to contact, I waited 3 days to contact them because the customer service is only open during German daytime hours and weekdays only. COMPLETELY USELESS during the actual time of need, unhelpful, and refused to cover a missed flight which was to be covered in the policy. You find yourself having to pay for everything out of pocket with no instructions with the hopes that they don´t find a reason to deny reimbursement. You can not change your flight, or cancel your flight. Their… Read Full Review

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★☆☆☆☆

“Step-father died before holiday”

Written on: 18/07/2017

After my step-father died unexpectedly I have been trying to claim a refund for the holiday we had to cancel. Europ Assistance have completely ignored my requests for a claim form. Their online service is a joke. I'll never take their insurance again, it's just a donation to Europ Assistance and Jet2 holidays that gives you no cover when you most need it… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 11/04/2017

I would strongly advise against using Europ Assistance. Having been taken ill on board the first flight of a 4 flight trip, I was detained at Paris CDG airport medical centre and was unable to continue my journey. We were obliged to book return flights at our own expense. On returning home I made a claim against my travel insurance. Their initial response was that the circumstances of my claim were not covered by the policy. I queried this and was then told that the period of insurance started… Read Full Review

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★☆☆☆☆

“My company fired them for stonewalling”

Written on: 07/10/2016 by Noellez462 (1 review written)

I had an accident abroad while working, 2/16. My employer had a policy with EuropAssist. I am the only claim the company ever made with them. EuropAssist did not pay the hospital bill. The hospital began to send nasty letters to me. I tried repeatedly to get EuropAsssit to deal with the matter. I was never provided with policy details, though I asked repeatedly, As of 8/16 they had still not paid. Now I have a notice from the hospital that the bill was partially paid but I owe several thousand… Read Full Review

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★☆☆☆☆

“Worst insurance ever”

Written on: 18/09/2016 by BaileyHurst (1 review written)

I purchased this insurance for my mother-in-law a few weeks ago. When she arrived to Europe the luggage was damaged, so we claim it to the insurance. After several weeks of communication, they decided to not process my claim due to insufficient documentation. They were asking for an "original" document, that was never issued as such by the airline. It is amazing that an insurance that promoted itself when you buy a ticket online, asks you to submit original documents, or rejects your claims… Read Full Review

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★☆☆☆☆

“Totally night mare”

Written on: 05/06/2016 by Kennethr421 (1 review written)

I had accident back in China, and did a expensive surgery. While sunlife called me to submit all the information to europ assistance. They guaranteed 30 business days process. While 2 months has passed, every time I call them I was asked to call 1 week or couple days later. Last time a person told me they can send me through wire transfer. I said "ok im willing to offer bank information". then they send me the confirmation email to me said the transaction has been processed please wait another… Read Full Review

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★☆☆☆☆

“Utterly disgusting!”

Written on: 24/01/2016 by ymaltsev (1 review written)

Had an emergency with a student. Instead of help, sent me questionnaires and emails unrelated to the case. Stay away! Looks like another insurance trick!… Read Full Review

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★★★★★

“Sterling Service”

Written on: 09/08/2015 by 231Broussard (1 review written)

What a pleasant surprise. I injured my foot whilst holidaying in Spain and went to a Orthopedic Surgeon. He took X rays and could not see any indication of a broken foot. He then proceeded to inject some anti inflammatory into the injured foot and told me to come back the next few days. My foot did not get better and when I went back he proceeded to inject cortisone into the injured foot and I was again told to come back in 3 days, which I did. My foot was still not better. He then sent… Read Full Review

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★☆☆☆☆

“Money Grabbers”

Written on: 02/08/2015 by Haydeno1959 (1 review written)

My husband and I have been insured on an annual travel policy with Europe Assistance now known as Aria for over 20 years. Earlier this year I developed a back problem and am on a waiting list for some facet joint injections. When we contacted Aria to renew our annual policy we declared this fact. They didn't bother to ring back so my husband contacted them again and was quoted an additional amount if £ 200 to cover me alone. This was almost as much as our entire policy last year and so added… Read Full Review

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★☆☆☆☆

“ NO REFUND EVEN IF YOU HAVE ALL EVIDENCE”

Written on: 29/06/2015

This is not insurance, because it does not return money no matter what you have all the evidence and documents. They only sell insurance - NO REFUND 100%. Always have a vague sentence that explains that they are not obliged to indemnify… Read Full Review

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Btathome's Comment

Written on: 29/08/2015

We had the same problem with this company following our son suffering a ski injury. After sending the same requested evidence several times we eventually gave up on the claim. I believe the insurance agents we used now refuse to use this company. They should be avoided like the plague.

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★☆☆☆☆

“Terrible insurance company - avoid”

Written on: 27/05/2015

Europ assistance travel insurance has put us through hell over the last 6 months, my Father in law passed away while visiting us in Australia. This terrible company kept us in suspense about paying or not for weeks. E - mails are ignored, you get passed from one person to another. It is now 6 months down the road and we are still having to push for them to pay hospital and ambulance bills, and each person you get moved to have no information from previous dealings. Don't believe anything they… Read Full Review

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★☆☆☆☆

“Terrible Customer Service!!! Chaotic office”

Written on: 20/04/2015 by Welshyg260 (1 review written)

Europ Assist is a poorly run organization. The staff has proven to be totally incompetent and very rude and unfriendly. Getting reimbursed for a bereavement flight from Germany to the USA has taken more than 2 months for the Europ Assist to process the claim. And it is still not complete. They acknowledged receipt of all the necessary documents and I was informed it would take 3 weeks to process. 4 weeks later the reimbursement hadn't been received so I phoned the company. I spoke with 5… Read Full Review

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★☆☆☆☆

“the only time i needed them, they were just not there...”

Written on: 02/01/2015 by gerodim (2 reviews written)

I had a gold mastercard cc that included travel insurance through europ-assistance. This was considered as one of the main benefits of this card. Unfortunately the only time that I needed their help they refused to assist me saying that their doctor verified all the documents that I sent them but did not validate the necessity of our early repatriation. Unfortunately it was one of the terms of their travel insurance that their doctor decides whether or not to accept a request WITHOUT JUSTIFYING… Read Full Review

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★☆☆☆☆

“Wish I had read these reviews before!!!”

Written on: 16/11/2014 by ClaudiaVE (1 review written)

I had to select this company because my usual one is not accepted in Cuba. They immediately charged full payment on my credit card but then required that I forwarded to them signatures on papers, it was not even clear which papers I had to sign and there were no space to sign or to complete with data. Still they had already my money and claimed that the insurance would not have been valid without those papers!!! Sent papers once, then contacted them me myself to ask if everyhting was… Read Full Review

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★☆☆☆☆

“Total delaying tactics”

Written on: 11/08/2014 by Phillipgrrek (1 review written)

This company should be completely avoided, whilst they accepted jury service as a reason and paid up quickly but the wrong amount to start with, when it came to a second claim on redundancy grounds they asked for impossible documents and misunderstood the law and ignore it when quoted at them. Whether as europ assistance ir aria insurance they should be avoided at all costs, and the claim is still being pursued. That said there are other insurance travel companies like them, including… Read Full Review

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★☆☆☆☆

“looser company !!”

Written on: 16/07/2014 by machon (1 review written)

dont bother ! and i cant understand how such a looser company can exist !!!!… Read Full Review

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★☆☆☆☆

“Europassist India”

Written on: 22/03/2014 by 88Gallagher (1 review written)

Don't bother to take out flight insurance. When you try and claim they give you such a runaround that it is impossible. Obviously hope you will give up in the end… Read Full Review

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★★★★★

“Very good service”

Written on: 02/10/2013 by 1432lba (1 review written)

Contra to all the other reports, my family has nothing but good things to say about Aria. We were insured through More Than which was underwritten by Aria. My son had to have emergency spinal surgery 20 hours before we were due to fly to Menorca for a family holiday. We had booked flights and accommodation individually so expected for each booking to be treated as a separate claim. It was not - just £40 excess on each policy. They ask for a lot of detail - quite understandably but they… Read Full Review

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