Arnold Clark Reviews - www.arnoldclark.com

★☆☆☆☆
1.4 / 5
11% of users recommend this
  • Customer service

  • Value For Money

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Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com

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Latest Reviews

★☆☆☆☆

“Poor poor poor”

Written on: 03/11/2017

Don't use them ,they are really keen to take lots of money from you for very little .you could possibly say imaginative work they say is required.SO DON'T USE THEM CHECK REVIEW SITES ON THEM?.nice show rooms plenty of suited and booted staff free coffee,papers who pays for that,one of the highest labour charges in central Scotland ???… Read Full Review

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★☆☆☆☆

“Pressure sales ”

Written on: 23/10/2017 by auSears335 (1 review written)

Visited my local branch today in Stoke-on-Trent after visiting Fiat in newcastle under-lyme, I had a lovely no pressure salesman at Fiat and I was feeling really good about buying a car after visiting Fiat, so I thought I would just call in my local Arnold Clark's to see what they have in ? WHAT A STUPID MISTAKE,,,,,,, I arrived pulled up and within 30 seconds of getting out of my car the salesman was there. I was interested in a Mokka, so out of politeness I asked about one, I ran through the… Read Full Review

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★☆☆☆☆

“Stay Clear”

Written on: 02/10/2017

They charged me £289 for rear shock absorbers on a Corsa D. Says it all. I've never left them without having to fork out £100s on 'repairs', when taking the car in for a service… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 25/09/2017 by Kayl221 (1 review written)

Absolutely appalling customer service! I bought a car from Arnold Clark scotswood road Newcastle in April and I took out the service plan for £279. My car recently got stolen and they are refusing to refund me or transfer the voucher over onto my new car. This has just added to the amount of stress caused by what has happened. It's not an everyday occurrence getting your car stolen. Would not recommend anyone buys from here if this is how they treat customers… Read Full Review

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★☆☆☆☆

“Poor standard of work”

Written on: 07/09/2017 by darkiera (1 review written)

Bought a car from the winsford branch,they said take it away,and whatever problems i find they will put right.The car needed body work done,of which they agreed,the car has been repaired twice now,and is shocking,they use a smart repair guy who repairs and paints them outside,i took pictures of him doing it.The manager said well its a five year old car what did we expect,a new one,so stay away from arnold… Read Full Review

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★☆☆☆☆

“Ripoff part exchange price Warrington Farrell Street”

Written on: 20/08/2017 by bgFerguson1969 (1 review written)

Traded in my 62 reg Citroen C3 very low mileage the very best offer they could make was £4000 I reluctantly accepted . They have just sold the vehicle in 10 days for £5995 I am disgusted… Read Full Review

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★☆☆☆☆

“Arnold Clark Service and MOT Plan Problems - do not buy!”

Written on: 14/08/2017 by Toby86 (1 review written)

If you have any intention or likelihood of trying to sell your car do not take out any Service and MOT plans, as they will not transfer use of the plan to a new owner under any circumstances. So you could pay nearly £1000 for a 4-year plan and lose the lot if for some reason you then have to sell the car - indeed you could not even give the car to another family member and have the plan transferred! I asked the company about this problem and all they could say is it says non-transferable in… Read Full Review

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★★☆☆☆

“after care”

Written on: 02/08/2017

My company car was in earlier this week for a service and I must say the work done cannot be faulted in any way but the customer service I received from the showroom leaves a lot to be desired. I went in to collect my car from the girl at the service desk, to be told they were at the other end of the showroom. Now this would have been fine but the girl did not even lift her head from her computer or acknowledge that I was there which I found terribly rude. I approached the other desk… Read Full Review

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★☆☆☆☆

“Shocking never Again”

Written on: 01/08/2017 by 1disappointedcustomer (1 review written)

Arnold clarke customer care very poor. I've previously purchased 4 vehicles from Arnold clarke in the past and to be honest had no issues whatsoever. However having recently dealt with the Nottingham branch all that has changed to the point that i will never consider a car from them ever again. We purchased a mini clubman from the nottingham branch over the phone after watching a video demo. There was a couple of minor marks that required repairing which we agreed over the phone to repair, so i… Read Full Review

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★☆☆☆☆

“Discusting,poor.unprofessional.”

Written on: 31/07/2017 by KadinGorman1967 (1 review written)

No manners of how to speak to customers and the staff have no respect for customers just want to sell people cars that are not even worth buying. False advertising and they take short cuts on m.o.t's wouldn't recommend anyone to go to arnold Clark I know people who have been there and they done put any reviews and believe me I would never go there again and will be taking this matter further… Read Full Review

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★☆☆☆☆

“1 review Published 15 hours ago Verified...”

Written on: 27/07/2017 by CaidenSnow1952 (1 review written)

1 review Published 15 hours ago Verified order Broken promises  Purchased a used car 12 months old which had some cosmetic damage 2 large scratches on the doors, deep chip on the handle and lots of chips on the bonnet. I was told if I bought the car all this would be fixed. I bought the car and was asked to pick it up at 7pm. When I collected the car I checked the main damage (2 large scratches and deep chip on door) the scratches had been fixed but the door handle wasn't completely fixed… Read Full Review

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★☆☆☆☆

“warning go elsewhere.”

Written on: 21/07/2017 by Johnsontn399 (1 review written)

firstly look at the front page star ratings. got it? does that not say it all about this shabby,poorly run company? let me tell you about our experiences. found a car we liked on ac website. only trouble was, it was in Scotland.we live in Yorkshire. enquired.salesguy states the car was indeed, in pristine, unmarked condition.£18k,18 months old. they even had there tech guy?????????e mail me a very poor quality video of the car.now we know why. because the vehicle was not part of the… Read Full Review

Kshan86's Comment

Written on: 31/07/2017

Wouldn't recommend anyone to go to arnold Clark after the service I was given the managers have no qualifications and manner of speaking to anyone I would recommend people to go to anyone but not arnold Clark.

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★★★★★

“Purchase of nissan micra”

Written on: 20/07/2017 by blackladyvan (1 review written)

I got my little jem of a car from the Stourbridge branch, my budget for a second hand car was at the lower end of the market, but wow, I got a real nice little car for the money, all the staff I came into contact with are nice people and down to earth. Test drove the car on the Monday, all the paper work was done in a flash, and was able to collect my car on the Tuesday, great service. I also got the feeling that weather you spend 5k or 25k you still get the same good treatment. This dealership… Read Full Review

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★★★★★

“i went to arnold clark chesterfield to buy my car .the...”

Written on: 30/06/2017 by tammyarthur (1 review written)

i went to arnold clark chesterfield to buy my car .the saleswoman was very nice.i traded my car in for the price they offerd over the phone no problem.she just took a look at my car and milage no problem did deal car i got is perfect she even took me to petrol station to fill up dont forget this is arnold clark chesterfield no other… Read Full Review

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★☆☆☆☆

“Denial and terrible sales tactics. ”

Written on: 27/06/2017 by Steve4bs (1 review written)

I had the aim to trade in my 59 Insignia some time ago but had to sort out paperwork and in that time the MOT had expired but I didn't think it would make a huge difference on the trade in value, at the very worst it would be the difference in whatever a service and MOT would cost. My father and I went into Arnold Clark Citroen in Linwood, Paisley to see about a Ford Focus. Met with the sales guy and we talked about the Focus and then I explained the situation with my car and lack of MOT. Him… Read Full Review

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★☆☆☆☆

“Rubbish after sales”

Written on: 24/06/2017 by Wood381 (1 review written)

All I can say is I pray ,that you don't have any problems with your car ,that's when the fun starts ,nobody wants to know ,you get banded from plller to post ,their after sales is a shambles, and a disgrace to the car industry.Any potential buyers ---stay clear… Read Full Review

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★☆☆☆☆

“Wont buy ever again from here”

Written on: 21/06/2017 by K1mb3rl3y (1 review written)

As soon as i got my car just drove round corner front light went out , couple days later my car felt like it was about to pack in driving yp a hill it was a engine fault , now car has been pullin very bad to the side when braking could have been killed i have 2 children and am also pregnant ,back brake light out, when i went to view car had no scratches but when i took it home noticed was scratched bad on passenger side must have been when they had moved it for me to get ready to take home, car… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 20/06/2017 by Carolinegilchrist (1 review written)

I was sold a car in 2015 within 15 hours while driving with my newborn the car completely cut off taking me into the side of the road as the steering locked luckily the oncoming traffic noticed this and avoided a collision! I had the vehicle in my possession for roughly 6-8 weeks yet only drove it 4 times due to being completely unsafe and unroadworthy I was forever in a curtesy car! I made numerous complaints and expressed I wanted to return the car it was agreed they would swap that car for… Read Full Review

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★★★★☆

“Generally fine”

Written on: 13/06/2017 by Chaim417 (1 review written)

I've read all the horror stories but they were generally fine. Decent cars at a budget price but the thing that REALLY put me off was the constant phone calls (25 in two days). I already wanted to buy the car - I told them that - but the calls were relentless, absolutely relentless. The car itself has a couple of minor issues (to be fair - I bought it over the phone) but I'm getting them corrected at my own cost and timeframe since I'm not confident that having them done through AC is a good… Read Full Review

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★☆☆☆☆

“ripof”

Written on: 13/06/2017 by Noe1953 (1 review written)

had car just over 6mths found out rear brake discs needed replaced .went back to clark.s and was told they would change them and on goodwill on there part i would only pay 25% working out at nearly £95 .so said ok go for it .just happened to visit another garage with my van and was talking about car and was told both disc.s and pads could be done for £140 so rip of clark.s where saying it would cost around £400 good job never went back .would rather pay £140 full then pay ripof clarks £95… Read Full Review

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