Elephant Home Insurance Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“ABSOLUTE BUNCH OF JOKERS ”

Written on: 13/01/2014

Had a roof leak - tried to get through to their claims centre - spent fortune on phone once id located their extremely well disguised claims number - ended up with an Indian Call Centre who put me through to their Car Insurance department !!!. Absoluet bunch of idiots !!… Read Full Review

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★★☆☆☆

“Home insurance no not published & total rip off!!”

Written on: 12/11/2013 by blue888 (1 review written)

Home insurance no not published (or at least not very easily found on their website - the published no is for car insurance. This is a premium rate (8p minute) no. I was on the phone several minutes while the agent tried my policy no which didn't register on their system - it was only after she asked me about my vehicle that we both realised I was through to wrong dept - she put me through to home insurance, but it was Amiral! They then transferred me back to Elephant Car insurance, who found… Read Full Review

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★☆☆☆☆

“POOR SERVICE HOME CONTENTS BUILDING INSURANCE”

Written on: 13/03/2013

I KNOCKED MY TELEVISION OFF THE UNIT WHICH I ACCEPT WAS MY OWN FAULT BUT WAS COVERED BY ACCIDENTAL DAMAGE AND IT HAS BROKE I PHONED TO BE TOLD SOMEONE WOULD CALL ME BEFORE CLOSING TIME BUT BY 4 30 THEY HADNT SO I CALLED ONLY TO BE TOLD THAT I WOULD HAVE TO WAIT 5 DAYS FOR A CLAIMS ASSESSOR TO BE IN CONTACT WITH ME AND I WOULD HAVE TO DO WITHOUT A TELEVISION TILL THEY HAD SEEN THE TELEVISION. I ASKED IF I COULD GO OUT AND PURCHASE A TV TILL THEY ASSESSED THE OLD ONE TO BE TOLD THEY COULD NOT… Read Full Review

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★☆☆☆☆

“AUTOMATIC RENEWAL”

Written on: 28/07/2012

ELEPHANT TRIED TO TAKE MONEY FOM MY ACCOUNT WITHOUT TELLING ME WHEN MY POLICY CAME TO THE END.NEW NOTHING ABOUT THEY WERE GOING TO TAKE IT OUT VIA AUTOMATIC RENEWAL.LUCKILY I HAD A NEW DEBIT CARD.AS WITH MOST INSURANCE COMPANIES AFTER THE FIRST YEAR THEY INCREASE YOUR PREMIUMS,SO DONT BE COMPLACENT IF YOU ARE WITH ELEPHANT OR THEY WILL STING YOU… Read Full Review

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★☆☆☆☆

“Pharmk348”

Written on: 29/06/2012

Hello! gadcfed interesting gadcfed site! I'm really like it! Very, very gadcfed good!… Read Full Review

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★☆☆☆☆

“Do not under any circumstances insure your home with...”

Written on: 04/11/2010

Do not under any circumstances insure your home with Elephant. I was burgled in August 2010, yet despite many many calls they still have not processed my claim as of the 4th November 2010.
They will tell you anything to get you off the phone, they never do what they say they will do or call you back.
They are a truly dreadful organisation, please be warned!… Read Full Review

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★☆☆☆☆

“ELEPHANT INSURANCE HEATH LAMBERT. ”

Written on: 05/05/2010

ELEPHANT INSURANCE HEATH LAMBERT.
had insurance with this firm for over 2 years no problems.
then i started getting water coming threw my roof. got a builder out and he said it looked like storm damage.
THEN i tried getting hold of elephant. THAT WAS FUN. was kept on hold for about 32 minutes each time and then the line would go dead.
this happened about 4 times each day. eventually i found an email address and emailed them. heard nothing back at all. during which time i still had water coming… Read Full Review

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★☆☆☆☆

“We were burgled whilst we were away on holiday. The...”

Written on: 30/06/2009

We were burgled whilst we were away on holiday. The claims service was appalling, we needed our garage door repaired/boarded up but they didn't send the fax to the repairers until 3 days later.
Several times we have had to wait over 40 minutes on the phone to speak to someone.
They are abysmal stay well away and spend a few quid more getting a service that counts when you need it!!… Read Full Review

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★★☆☆☆

“I'd just like to know how a company such as Elephant...”

Written on: 29/04/2008 by tpt46 (1 review written)

I'd just like to know how a company such as Elephant Home Insurance are unable to offer direct debit facility???? Don't have direct debit facility, which I hadn't realised until one of their reps called for my 'new' card details, which they have been debiting every month. When I said this was the first time I'd heard of this, rep hung up… Read Full Review

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☆☆☆☆☆

“I have not re insured with Elephant Home Insurance and...”

Written on: 25/03/2008

I have not re insured with Elephant Home Insurance and would never recommend them. Claims dept telephone line closes at around 5:30. they don't call back, and they call asking the same questions to report back to the underwriters, you may save some money every month going with them but it's not worth it. I may have called them over 20 times now, still getting no where… Read Full Review

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★☆☆☆☆

“Elephant Home Insurance don't provide the home...”

Written on: 30/07/2006 by ianampleford (5 reviews written)

Elephant Home Insurance don't provide the home insurance. In my case, they acted as brokers for ANOTHER broker called "Heath Lambert". The actual insurance was provided by Legal & General, who so far have been very helpful. This took two days to sort out while my ground floor was flooded with sewage.

Go to an insurer who has proper 24/7 support… Read Full Review

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