Tesco Home Insurance Reviews

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Tesco Home Insurance

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Latest Reviews

★☆☆☆☆

“after policy shot up I decided to cancel by just not...”

Written on: 04/11/2018 by Zion169 (1 review written)

after policy shot up I decided to cancel by just not renewing policy. after 14 days when my policy was due to start with them i got a letter saying I could get prosecuted for non payment of policy so rang them up. they said I had to pay £45 policy cancellation fee even though didn't get any letters or emails explaining this till it was too late. had to pay fee. I recommend anyone not to go with them. terrible service… Read Full Review

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Amber59's Comment

Written on: 18/01/2019

The exact same thing happened to me they still send me email which state I must get in touch with them and when I do nothing seems to get sorted out like going round in circles find it all very confusing they gave me no notice that my policy would be renewed and now say I owe them money and wanted to see my new policy with another provider but cos it was not the same as I had with them I owe them money confusing or what no I would not recommend this company.

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★★★★★

“waterpipe flood damage”

Written on: 14/10/2018 by Kevinmcpadden (1 review written)

We recently had a burst pipe over garage. Property consortium(via Tesco insurance) handled the whole of the work involved. repairs and replacement costs approx. £14.000 were completed with efficiency and expertise. we would highly recommend to everyone. We have just renewed with Tesco very slightly higher than some compare sights but worth the peace of mind … Read Full Review

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★☆☆☆☆

“Outrageous increase of 38%”

Written on: 18/07/2018 by Ward125 (1 review written)

Been with Tesco home insurance for years, to realise this year after a 38% increase (no claims no changes) that it was too expensive. Found the same cover with /Direct line for 10% of Tesco home insurance yearly cost!!!!! Unbelivable!! How can they get away with this. Last year I paid 1300 pounds and they wanted 2000 this year. Found approximately the same cover for 250 pounds a year with Direct line !!!! In other always challenge your insurers… Read Full Review

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★☆☆☆☆

“The useless managed by the nameless”

Written on: 28/12/2017 by Quincyu389 (1 review written)

My father passed away in March and as his home insurance was with Tesco I phoned to cover his house until it could be sold. Tesco advised me I’d have to pay for a full year, around £400, and debited my account immediately. Seven month later the house has been sold and I phoned to try and cancel the insurance. Suddenly it wasn’t so smple. After being left on hold for over 20 minutes I was put through to a person, who would not give me his second name even though I asked. He asked me for my… Read Full Review

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★☆☆☆☆

“Dirty Rotten swines”

Written on: 16/12/2017 by Smart453 (1 review written)

Stay well away from any tesco insurance,simple.I had less than 4 days to run and was phoning to see on a price and said i start a new job in 2 weeks and boom the swines charged me 89p for sod all as my policy would run out before job change,there just robbers in suits… Read Full Review

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★☆☆☆☆

“Horrendous repair job”

Written on: 01/10/2017 by crawleyray (1 review written)

A car knocked down my garden wall and full liability was accepted by the insurance company for the car driver. I progressed my claim using my home insurance policy with Tesco insurance and they have take more than 4 months to complete the work and finished over 7 weeks later than the original completion date. The work is a complete bodge job with bricks the wrong size and colour that don't match the rest of the wall. The replacement gate, posts and staining involved replacing one post with a… Read Full Review

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★☆☆☆☆

“Worst Insurer Ever”

Written on: 18/09/2017 by Terryr48 (1 review written)

Quick enough to take your money, put in a claim -forget it Had sewage in my garden from a blocked sewer, told by Tesco, put your dogs in kennels then go to a hotel, claim put in June 2017 never heard a thing phoned Sept told oh no we don't cover that Now £400 out of pocket, Thanks a bunch Tesco, DO NOT USE TESCO HOME INSURANCE, absolutely useless… Read Full Review

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★☆☆☆☆

“worst insurer i've ever used”

Written on: 27/07/2017 by ravb420 (2 reviews written)

hot problems with my boiler, engineer was sent out and said that we're not covered for the heat exchanger. left the problem as it was and then I later discovered that heat exchanger is covered in my policy. phone Tesco and they just don't want to know and making up storied just not to fix the problem. … Read Full Review

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★☆☆☆☆

“Another claimed turned down”

Written on: 26/06/2017 by LizbethWentworth (1 review written)

Hi We have been with Tesco Home insurance for a number of years without a claim but recently due to storm Doris we had to contact them with a 350 excess and bay roof sheet lifted off aswell as internal damages to that sheet being lifted off. The surveyor came out 8 weeks later had a look and decided it was due to wear and tear. So claim not valid but internal is covered 500 for decorating upstairs and downstairs plus few plastering bits aswell as inserting of noggins. Sent in builders… Read Full Review

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★☆☆☆☆

“ANOTHER BAD ONE”

Written on: 10/03/2017 by Carrab261 (1 review written)

I have had a home insurance policy with Tesco for quite a few years now and never claimed. During the recent storms my roof covering (felt) came off my garage extension in almost one complete sheet. Tesco sent out a surveyor to look at it (eventually) and his findings were that due to it being in a deteriorated state? it had come off in small patches over a period of time and no claim could be made. I sent a photograph taken on the day of the whole thing sat on my garden lawn but no answer… Read Full Review

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★☆☆☆☆

“LEAVE WELL ALONE”

Written on: 28/02/2017 by laneyrollins (1 review written)

Having been with Tesco Home Insurance for a few years I decided to stay with them. With this insurance you got Experian Identity Protection Service, when I tried to log in to Experian,they said I am not eligible for Protect My ID membership and I had to contact Tesco ProtectMyID which I did. For the past 10 months I have been going backwards and forwards to Tesco and Experian. They are both blaming each other. I paid £245 for this policy which hasn't given me 100% cover. I will not be renewing… Read Full Review

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★☆☆☆☆

“Every little helps and little is what you get!”

Written on: 30/01/2017

TESCO HOME INSURANCE or maybe not! Had my van broken into followed by my integral garage at 3am, all caught on camera;really didn't expect any help with the theft from my van but I would have thought the garage was house burglary. The first and completely irrelevant question I was asked by the claim adviser was"what type of front door do you have" from this moment I knew they would use every effort to dispute my claim. Lost about £1300 worth of tools, these were a mixture of carpentry tools… Read Full Review

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★☆☆☆☆

“Claim handlers so thick its untrue”

Written on: 16/01/2017 by duAndrews313 (1 review written)

Tesco home insurance are a joke. The claim handlers turn every little thing down with no evidence and really thick explanations as to why. I think tesco personnel need a bit iof training so they don't just employ the dregs of society or at least insist the employees have done basic education or common sense… Read Full Review

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★★★★★

“First insurance claim - no quibble paid out same day!”

Written on: 22/12/2016

Had the policy for two years no problem today had to claim for the first time. I was claiming for a broken all-in-one desktop pc which had fallen and cracked screen. 5 minute chat and a few checks over the phone with a lovely agent, emailed a picture of damage and instantly got a call back. Voucher for replacement computer at Currys emailed out to me the same day! Cannot fault the service at all… Read Full Review

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★☆☆☆☆

“7 ye3ars no claims and still no cover for my flooded...”

Written on: 25/11/2016

Please look into their cover carefully - I pay over 400 a year to cover buildings and contents. Just had a flood and they are only prepared to fix the bit of laminate which is effected ! Even though I cannot match this anywhere as the company don't do this type of floor any more. I now have a 600 excess - with a promise of a half a floor ! I am disgusted. They haven't got back to me yet either - three weeks after the initial claim.. PLEASE DONT use this company !!!!… Read Full Review

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★☆☆☆☆

“Very disappointing!”

Written on: 23/08/2016 by GMS1947 (1 review written)

After nearly 50 years of purchasing home insurance with various providers and with only one claim in all that time, I recently tried to make a claim for a broken window under my policy with Tesco Home Contents Insurance, Tenant's Liability clause (no excess), but was fobbed off by the customer advisor who said I need to check with my landlord's insurance first. My landlord happens to be a small charity with limited resources providing housing for retired ministers but has agreed to pay for the… Read Full Review

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★☆☆☆☆

“Tesco. Very little help!”

Written on: 14/07/2016

Thanks to Tesco home insurance telling me on 10th May I was covered for a replacement stair carpet after burning mine with a heat gun, I didn't take the usual care of the said carpet when completing a subsequent bannister refurbishment and gloss painting. I'm now informed today that I'm not covered after all... They made a mistake! ! Absolute disgrace… Read Full Review

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★☆☆☆☆

“Don't waste your time with Tesco's Insurance”

Written on: 12/06/2016 by Castlecroft (3 reviews written)

Totally agree with all the comments on here about TESCO'S MISHANDLING insurance claims. They are happy to take money but are totally deaf when you try to make a claim... DON'T INSURE WITH THIS COMPANY… Read Full Review

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★☆☆☆☆

“Don't waste your time with Tesco's Insurance”

Written on: 12/06/2016 by Castlecroft (3 reviews written)

Totally agree with all the comments on here about TESCO'S MISHANDLING insurance claims. They are happy to take money but are totally deaf when you try to make a claim... DON'T INSURE WITH THIS COMPANY… Read Full Review

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★☆☆☆☆

“Going else where .”

Written on: 15/05/2016 by Owens261 (1 review written)

Been a customer house and car for years . Full no claims . Tried for 20 mins to renew 2 house insurance , one I live in and one my partner lives in ( we jointly own both properties ). No cant do that ,he has to insure one , and I the other . Same bank account , no change in circumstances from previous renewals . Was put on hold for ages , then told I could not renew . Fine , cancel both , and my car insurance . Loss to tesco insurance ...... 3 policies worth about £1,500 and my custom… Read Full Review

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