Vision Express Reviews - www.visionexpress.com

★★☆☆☆
1.7 / 5
16% of users recommend this
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Latest Reviews

★★★★☆

“Vision express at Wigan”

Written on: 21/07/2018 by Wendywigan (1 review written)

Great service from the moment I walked in and thanks to them was able to have a full test.They picked up early stage Glaucoma and acted on this immediately with a referral letter. In one appointment had my test, referral, purchase of spectacles. Cant fault the staff… Read Full Review

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★☆☆☆☆

“had eye test at Lowestoft branch got prescription took...”

Written on: 20/03/2018 by Jorgensen198 (1 review written)

had eye test at Lowestoft branch got prescription took to Asda £80.00 for 2 pairs prescription not signed so no good. This is done so you have to go to them. Sent for e/mail to be sent Asda 48 hours still waiting DISGUSTED WITH SERVICE WILL NEVER GO AGAIN WILL RECOMEND ASDA … Read Full Review

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★☆☆☆☆

“Go somewhere else”

Written on: 16/03/2018 by 400Carter (1 review written)

Whilst the actual opticians are good, the prescription glasses when received are awful, the lens are not fitted correctly in the glasses and you can see the edges of the lens are not finished and look awful, expensive product for poor quality… Read Full Review

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★☆☆☆☆

“Bought two pairs of glasses ,poor quality, the glass...”

Written on: 23/02/2018 by Hayden348 (1 review written)

Bought two pairs of glasses ,poor quality, the glass fell out of one pair,the others are falling apart, not worth the money I paid for them… Read Full Review

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★★★★★

“great service thank you ”

Written on: 12/01/2018 by JovanShaffer (1 review written)

Great service from start to finish, got the glasses I wanted and the help I needed at a good price 10 out of 10… Read Full Review

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★★★☆☆

“Same shop Different Experience ...”

Written on: 04/12/2017 by Joshl491 (1 review written)

Took in my own frames for sunglasses prescription, great service, and had glasses back within 4 days .. BUT Since then ... took another set of frames (exactly the same as the sunglasses ) for a repeat prescription . 15 Days later still no glasses.. The words production and dispatched alternated with each phone call enquiry , so have no clue… Read Full Review

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★★★★★

“I found the Nuneaton branch very friendly, competent....”

Written on: 26/10/2017 by Aldythmary (1 review written)

I found the Nuneaton branch very friendly, competent. I also found the eye test very thorough and person who did told me things I had not been told before when going for an eye test. My glasses are perfect. Also 3 years ago when I was away on holiday I went into the Chichester branch and I found them very good as well. I chose Vision Express because when I telephoned them they sounded very friendly and kind, whereas when I telephoned another well known opticians their attitude was quite… Read Full Review

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★★☆☆☆

“Terrible experience ”

Written on: 09/10/2017

I was treated to some new glasses from the Coventry store in 2016. within the 60 day period I was able to change the glasses, they were far too big and kept falling off. The next pair I chose a smaller frame which should have been perfect. It's coming up to nearly two years and after many visits to get the frame adjusted I am still unable to wear them, because they keep sliding off and not comfortable. No one really knows how to fit the glasses properly it's a joke!! In the end I treated myself… Read Full Review

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★☆☆☆☆

“Enfield Town Vision Express avoid! ”

Written on: 27/09/2017 by emmadebranson (1 review written)

So sad to have experience with Vision Express in Enfield. To get refund went there 3 times. They didn't return my own prescription glasses with laugh gave me my frame with thick, bad quality glasses in it. Cried first day and other days from what have been told and the way they treat. Please avoid this Shop/ Vision Express service, find happy place with people ready to serve and make you happy. … Read Full Review

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★☆☆☆☆

“IT COSTS 10P A MINUTE TO COMPLAIN. THAT SAYS IT ALL!”

Written on: 15/07/2017 by VisionDepress100 (1 review written)

Vision Express boasts that it has an outstanding customer service. However try calling the Oxford Street branch. I dialled 3 times for information. Each time I had to listen to five minutes of an advertising promotion in the hope that when it finished I would be put through to the manager. No chance. The same promo repeated itself. I gave up and hung up. I am now turning to Spec Savers!! … Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 01/07/2017 by Shieldsyv188 (1 review written)

They said someone wanted glasses when in fact they didn't!… Read Full Review

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★★★★★

“Exceptional assistance from the Under Manager -...”

Written on: 28/06/2017 by Carpenterna148 (1 review written)

Firstly I need to say that my husband originally purchased his prescription sunglasses from your BASINGSTOKE store, their customer care was dreadful. The prescription took over 8 weeks, then the arm on his stepper glasses broke off through poor design and he was charged £50 to repair. A few weeks later and was refunded after investigation when the same arm broke yet again. They were again dreadfully slow in reaction and repair. NOW THE GOOD NEWS The arm broke again this week June 22nd 2017… Read Full Review

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★★★★★

“Correction to my lens”

Written on: 21/06/2017 by Ziegler1964 (1 review written)

I would like to thank both the people I dealt with at Westfield branch. Initially i had a new pair of prescription spectacles done, I was not happy with them and I couldn't see well when I was walking and reading, so I went into the westfield branch and the man took on the case to have the rx corrected and a new eye test done and these were updated in my frame, which I am very happy with now. Thank you both the people I dealt with for e eryghkng you have done for me… Read Full Review

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★☆☆☆☆

“would not recommend”

Written on: 13/04/2017

Glasses not ready after 3 weeks with no explanation why so cancelled order. Customer services staff were unprofessional(started conversation with eyer and finished with cheers) and uninterested.Certain member of staff in store was only interested in how busy she was… Read Full Review

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★☆☆☆☆

“DONT PAY CASH!!”

Written on: 11/04/2017 by Suttontruth (1 review written)

Paid £240 cash in the Sutton store and was constantly told I would get a FULL refund if I changed my mind within 60 days. I changed my mind in less than 60 minutes but was offered a cheque by the manger. Only when I objected, did she suggest a BACS transfer. Reluctantly I agreed as I was NEVER offered a cash refund. This BACS transfer took over 36 hours to process!! I had to transfer some money myself and this took less than 36 seconds!! Absolutely shocking visit to the Sutton branch!! Nothing… Read Full Review

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★☆☆☆☆

“Very bad service”

Written on: 08/04/2017 by fredwainwright (1 review written)

They phoned and altered my appointment time the evening before and then phoned again that evening and wanted to realter again to a differant day very poor service would not recommend at all… Read Full Review

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★★☆☆☆

“poor customer care”

Written on: 27/03/2017 by dnye (1 review written)

I would give the Optometrist 5 well merited stars for her excellent and professional care, but the customer care in the Bicester shop is very lacking. I was kept waiting for my eye test and saw a person with an appointment set after my time being dealt with before me. I was put off by this but decieded it was probably an oversight. I was subsequently assured that my lenses could be fitted whilst waiting, so when I received a phone call informing me that my lenses had arrived, and could be… Read Full Review

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★☆☆☆☆

“Profit before care”

Written on: 24/03/2017 by 458Turner (1 review written)

After being with Vision express Warrington for a year I decided enough was enough. Everytime I've visited this place I've always felt that I've been an inconvenience the staff are extremely moody and offer the very basic eye care as it's all about maximising profit for this company. Went in today for a contact lense check and was told it would cost £35 or it would be free if I signed upto the direct debit scheme needless to say I walked out and went back to my old independent opticians… Read Full Review

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★☆☆☆☆

“young girls just chatting”

Written on: 09/03/2017 by aiSalazar356 (1 review written)

Peterborough branch, I waited and waited for help but nothing. The young inexperienced girls just stood around chatting talking about their nights out. Absolutely terrible never to return… Read Full Review

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★☆☆☆☆

“Rude C Fatama in Ilford”

Written on: 07/03/2017 by Reesez432 (1 review written)

I have met lots of staffs in different Vision Express stores. They are all friendly and professional. I am really disappointed for receiving a bad customer service from London - Ilford store The old lady Fatama who has a big and long black hair and should be the supervisor or something. She was rude and not helpful at all. I had chosen my glass and was going to order it. When I met her, she told me the cost of eye test and the eye test schedule was quite full on that day but she could put me… Read Full Review

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