Vision Express Reviews - www.visionexpress.com

★★☆☆☆
1.7 / 5
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Latest Reviews

★☆☆☆☆

“Rude, patronizing and bad service”

Written on: 09/09/2021 by MichaelNarang (1 review written)

I went for an eye check up for spectacles and contact lens. They told me that my distance lenses aha changed. I agreed that I will change my lenses for the new ones and paid for the charge. They told me it’ll take two weeks. As my contact lens have also changed, they told me they’ll give some samples for me to try. When I asked for it in the shop, they said they didn’t have any and they would post it to my home address. They never did. Today I went to the shop and was passed to the… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 11/05/2021 by kevz3016 (1 review written)

Kettering tesco branch ,Got my prescription wrong on two occasions then took over 4 weeks to arrive, called to arrange a fitting then they lost a pair, when I received the new pair these also make my vision worse, lens is also fitted wrong and the glasses have been bent to fit it, please avoid at all costs… Read Full Review

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★☆☆☆☆

“Misleading advertising and guarantees”

Written on: 27/02/2021 by Francisco51 (1 review written)

Misleading information on returns guarantee. 60 day return begins on order date, not date of receiving product. No returns allowed as they say it's bespoke product so consumer rights don't apply. Expensive frames are cheap quality, mine fell apart on the FIRST day. Stay away, buyer BEWARE.... … Read Full Review

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★☆☆☆☆

“Low Quality Service”

Written on: 31/12/2020 by m_z_ (1 review written)

I've ordered new lenses to my frame at the beginning of Dec.2020. The office in Tesco, Orpington, provided a test and prescription. I paid additional £59 for removing old lenses (a crazy price). I had counted on receiving the new glasses by Christmas, but a week before, they informed me they have broken my frame. OK, such things happen.. I cam to them the second time and they allowed me to choose another frame of similar cost. Today I cam e to them to pick up my order. I tried the glasses… Read Full Review

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★☆☆☆☆

“Bad experience ”

Written on: 10/12/2020 by Shelbyk1976 (1 review written)

I had very bad experience in ilford store , I waited 2 months for my glasses and the staff couldn’t really give me an explanation regarding all this long wait. First they said was lost then they didn’t know , I don’t really recommend that store very unprofessional , not polite at all and also the manager very rude and not dealing with me in the right way . She didn’t care about what was happening to my glasses… Read Full Review

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★☆☆☆☆

“Complete waste of time”

Written on: 14/09/2020 by Christinesedgefield (1 review written)

Had appointment for today, got text to remind me and tell me to call if I needed to cancel, I did not under any circumstances want to cancel, I arrived ten minutes before appointment time to be told they had tried to call as optician was off ill my phone showed no missed calls, next appointment not until October, thought they would have the decency to fit me in earlier, never again would I book with these people… Read Full Review

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★☆☆☆☆

“Replacement lense”

Written on: 01/04/2019 by Marionarkwright (1 review written)

I am writing this on my wife's behalf as she cannot see to read, she had a cataract operation on th 25th March recommended by the hospital staff to have a clear lenses put in (varifocul lenses removed) the other lenses to stay as verifocul I took the glasses to vision express in Morpeth on the 26th March asked if this could be urgent, we were advised that it would normally take a week, however the assistant said you would put through as an urgent request, we have chased on three occasions and… Read Full Review

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★☆☆☆☆

“Did not get what I wanted”

Written on: 09/01/2019 by Jajbxbeh (1 review written)

I went to get glasses which I paid for but I wanted another pair, a pair of sunglasses which I was only offered an alternative which was to get a pair of ordinary glasses tinted. When I collected my glasses I realised my new glasses were more blurred than my old ones. I also have was not offered a case to put them in or a cloth to clean them I was offered nothing. Do yourself a favour and do not ever shop here… Read Full Review

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★☆☆☆☆

“Not worth 1 star”

Written on: 04/01/2019 by dandn (1 review written)

I would mark them nil if it was possible. I pay for insurance on my glasses every year to cover breakage. The first time that i have ever claimed and they tell me that i am only insured for part of the repair. Why have insurance if it doesnt cover full replacement. The lens were ok just managed to snap an arm off the frame. If i damaged my car say on both wings i would expect both wings to be repaired not for the garage to say can only do one side!! Its the last time my wife or myself will buy… Read Full Review

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★☆☆☆☆

“Atrocious”

Written on: 22/08/2018 by eddduck1948 (45 reviews written)

Was Tesco opticians - which I used for 12 years.... VE Optician was late; Rushed eye test; I couldn`t understand half of what she said due to a heavy accent; her hair was in front of one of my eyes at a time- couldn't see the test card sometimes!; she asked why I had scratches one one eye?????; she said i should be seen by hospital and she would write to my GP - this happened. I went to a different opticians (not a national one) and found my prescription was different from Vision Express one. I… Read Full Review

Eddduck1948's Response to eddduck1948's Review

Written on: 28/08/2018

Update from eddduck:- Went to an independent optician and the prescription was totally different from the Vision Express one. There were NO `scratches on my any eye``.....I glad i didn't`t carry on with VE - as i would have got the wrong specs.

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Eddduck1948's Response to eddduck1948's Review

Written on: 14/10/2018

I found a mistake in my review.
I left an important word out. After `GP` - it should read "this DID not happen".
Sorry

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Eddduck1948's Response to eddduck1948's Review

Written on: 28/08/2018

Update from eddduck:- Went to an independent optician and the prescription was totally different from the Vision Express one. There were NO `scratches on my any eye``.....I glad i didn't`t carry on with VE - as i would have got the wrong specs.

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★★★★☆

“Vision express at Wigan”

Written on: 21/07/2018 by Wendywigan (1 review written)

Great service from the moment I walked in and thanks to them was able to have a full test.They picked up early stage Glaucoma and acted on this immediately with a referral letter. In one appointment had my test, referral, purchase of spectacles. Cant fault the staff… Read Full Review

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★☆☆☆☆

“had eye test at Lowestoft branch got prescription took...”

Written on: 20/03/2018 by Jorgensen198 (1 review written)

had eye test at Lowestoft branch got prescription took to Asda £80.00 for 2 pairs prescription not signed so no good. This is done so you have to go to them. Sent for e/mail to be sent Asda 48 hours still waiting DISGUSTED WITH SERVICE WILL NEVER GO AGAIN WILL RECOMEND ASDA … Read Full Review

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★☆☆☆☆

“Go somewhere else”

Written on: 16/03/2018 by 400Carter (1 review written)

Whilst the actual opticians are good, the prescription glasses when received are awful, the lens are not fitted correctly in the glasses and you can see the edges of the lens are not finished and look awful, expensive product for poor quality… Read Full Review

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★☆☆☆☆

“Bought two pairs of glasses ,poor quality, the glass...”

Written on: 23/02/2018 by Hayden348 (1 review written)

Bought two pairs of glasses ,poor quality, the glass fell out of one pair,the others are falling apart, not worth the money I paid for them… Read Full Review

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★★★★★

“great service thank you ”

Written on: 12/01/2018 by JovanShaffer (1 review written)

Great service from start to finish, got the glasses I wanted and the help I needed at a good price 10 out of 10… Read Full Review

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★★★☆☆

“Same shop Different Experience ...”

Written on: 04/12/2017 by Joshl491 (1 review written)

Took in my own frames for sunglasses prescription, great service, and had glasses back within 4 days .. BUT Since then ... took another set of frames (exactly the same as the sunglasses ) for a repeat prescription . 15 Days later still no glasses.. The words production and dispatched alternated with each phone call enquiry , so have no clue… Read Full Review

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★★★★★

“I found the Nuneaton branch very friendly, competent....”

Written on: 26/10/2017 by Aldythmary (1 review written)

I found the Nuneaton branch very friendly, competent. I also found the eye test very thorough and person who did told me things I had not been told before when going for an eye test. My glasses are perfect. Also 3 years ago when I was away on holiday I went into the Chichester branch and I found them very good as well. I chose Vision Express because when I telephoned them they sounded very friendly and kind, whereas when I telephoned another well known opticians their attitude was quite… Read Full Review

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★★☆☆☆

“Terrible experience ”

Written on: 09/10/2017

I was treated to some new glasses from the Coventry store in 2016. within the 60 day period I was able to change the glasses, they were far too big and kept falling off. The next pair I chose a smaller frame which should have been perfect. It's coming up to nearly two years and after many visits to get the frame adjusted I am still unable to wear them, because they keep sliding off and not comfortable. No one really knows how to fit the glasses properly it's a joke!! In the end I treated myself… Read Full Review

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★☆☆☆☆

“Enfield Town Vision Express avoid! ”

Written on: 27/09/2017 by emmadebranson (1 review written)

So sad to have experience with Vision Express in Enfield. To get refund went there 3 times. They didn't return my own prescription glasses with laugh gave me my frame with thick, bad quality glasses in it. Cried first day and other days from what have been told and the way they treat. Please avoid this Shop/ Vision Express service, find happy place with people ready to serve and make you happy. … Read Full Review

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★☆☆☆☆

“IT COSTS 10P A MINUTE TO COMPLAIN. THAT SAYS IT ALL!”

Written on: 15/07/2017 by VisionDepress100 (1 review written)

Vision Express boasts that it has an outstanding customer service. However try calling the Oxford Street branch. I dialled 3 times for information. Each time I had to listen to five minutes of an advertising promotion in the hope that when it finished I would be put through to the manager. No chance. The same promo repeated itself. I gave up and hung up. I am now turning to Spec Savers!! … Read Full Review

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