Essential Travel Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Impossible to contact”

Written on: 18/12/2014 by McGee125 (1 review written)

Just a few booked travel insurance, saw I made a slight mistake & tried to do a live chat. Got through within a minute only to have the chat ended before it began. Decided to call, line doesn't ring just gets cut straight off. Sent an email but not much hope, now asking to cancel as if its this hard getting through to make a change then I dread to think what it would be like if I had an accident!… Read Full Review

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★☆☆☆☆

“LOOK ELSEWHERE FOR COVER”

Written on: 04/09/2014 by McCartney484 (1 review written)

Try call for a quote - free line and answered in seconds. Then try call to claim - premium call rates, at least 20 minute hold time, didn't know any of my details and can only call btwn 9-5!!! I insured myself with the most premium package to ensure I had no complications if anything happened, an accident did happen resulting in stitches and several hospital visits and I was then unable to finish a course and was unable to get a refund. Apparently as I didn't give exact details of the course… Read Full Review

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★☆☆☆☆

“awful service and ridiculous excuses”

Written on: 28/07/2014 by nickiwheeler (1 review written)

trying to claim whilst abroad for emergency dental treatment - although told by e mail to go ahead and have treatment, they refuse to pay, as I am still travelling and do not have my flight booked yet into UK.( even though I have a flight to spain where my family lives) this apparently was on page 37 of a 51 page policy - which was sent only after I had paid. as i had no flight booked at the time of booking my insurance , my policy was only valid for 3 days of the 6 months that I had paid for -… Read Full Review

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★☆☆☆☆

“rip off, nightmare to claim”

Written on: 02/04/2014 by surfingrosie (1 review written)

I have had nothing but bad experiences with Essential Travel / White Horse Administration for my travel insurance. I have tried to claim twice, once for a stolen bag and another time for damage to clothing and loss of a bag by tour operator. Both times they either refused to pay out, citing small print that I swear wasnt there before, or made so many deductions for wear and tear and excess that I was left with nothing - loss and damage to items totalling £600 I received £39 for... I think I… Read Full Review

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★☆☆☆☆

“Watch out for pre existing medical coverage!!!”

Written on: 25/07/2013

I completed the form for my daughter for when she is travelling alone with other family. I ticked the box to say that she had a pre existing condition (asthma) and then went to the next screen that asks you to choose from a list of conditions, so ticked the respiratory one. At no time after did another box come up ask you to detail treatment etc, I was quite willing to pay the extra to make sure she was covered as you can imagine. Today just to check, I called the helpline to find out that she… Read Full Review

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★☆☆☆☆

“fine until you need to put in a claim...”

Written on: 15/07/2013

I missed my holiday because when I got up early to go to the airport I found water pouring through my kitchen ceiling. Obviously I could not leave the house. I called a plumber immediately but missed my flight. I tried to raise a claim for having to cancel my holiday and was told that I could not claim as I did not call the police and only if they advised me not to go could I raise a claim.. Calling the police never entered my head and am sure they would not have been interesed if I had. This… Read Full Review

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★☆☆☆☆

“You'll get ripped off if you try to make a small extention”

Written on: 22/04/2013 by andrewjdavison (1 review written)

Based on good reviews, I ended up paying £80 for 3 months of coverage. Towards the end of my policy I wrote asking for a 4 day extension to the policy as my homebound flight had changed... I expected that I would be charged a pro rata rate for the extra days. Alas no, I was quoted £31 for the extra for days. As it turns out they were unable to simply extend my policy, they needed to issue me a new one for the extra days for which there was a minimum policy cost. Via customer services I… Read Full Review

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★☆☆☆☆

“They do not respond on claims”

Written on: 03/08/2012

I'm so frustrated. They misleaded me about definition of the EXCESS. I contacted them by phone and they told me that excess is a minimum insurance case amount. They didn't tell me that excess will be withdrawn from any case, though I clearly asked about it. I got my payment, but it was not full. They took £125. Will never use the company again… Read Full Review

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Melako's Comment

Written on: 08/08/2012

How did they mislead you? What was your understanding of an excess? Do you not have any other type of insurance policy? You might be in for a big shock if you try and claim on your home contents insurance...

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★☆☆☆☆

“Essential travel ROBBERY”

Written on: 07/05/2012

After using Essential Travel as my only insurance for travel on a yearly basis for 4 years i had to make a claim.My jacket was stolen in Switzerland,i took it off and put it on the back of my chair in a pub,the pub was packed and some clever little thief stole it.I went to the police within 24 hrs and gave the details,they investigated and sent me the report once i got home.No problem i thought i am insured with ESSENTIAL TRAVEL! -- YEAH RIGHT!!!! They refused my claim on the basis that the… Read Full Review

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★☆☆☆☆

“Beware the "auto-renewal" Essential Travel have...”

Written on: 05/04/2011

Beware the "auto-renewal" Essential Travel have introduced without warning on existing policies. I had not signed up to any auto-renewal, yet they took money from my card without my permission and did not respond to my email objecting to this. When I tried to cancel online, I was unable to do so. So I had to telephone to complain and ask for my money back. When I asked where they got my credit card details from, I was told that they were "just on the system".

They have refunded the money… Read Full Review

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Guest's Comment

Written on: 19/08/2011

I'm sorry to hear that you weren't satisfied with our service. The way our annual policies work is that when purchased they are set up for automatic renewal for convenience. This is clearly stated in the terms and conditions of the policy.

However, we send all our customers a letter 21 days before the renewal date to inform them of the renewal price, when it will be taken and which card we will take it from. Also they are told that they can call us to cancel the automatic renewal at any time. 10 days before the renewal, they are sent an e-mail reminder with similar information upon it.

We are very lenient with the cancellation policy (normally 14 days) when an auto-renewal takes place that the customer didn’t want.

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★☆☆☆☆

“They took £73 from my credit card when my renewal was...”

Written on: 29/11/2010

They took £73 from my credit card when my renewal was due even though I had chosen not to renew the policy. It really frustrates me when companies do that as I now have to phone them and chase them to get my money back, which they took without my permission in the first place. I will NOT be using Essential Travel again… Read Full Review

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★☆☆☆☆

“Do NOT buy they will put you into an endless loop of...”

Written on: 04/11/2009

Do NOT buy they will put you into an endless loop of paperwork and statements then when all his is complete, stop responding o your emails!

I was seriously hurt, I was in hospital and they did nothing!

I am currently claim through the Insurance ombandsman!
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Rfoster's Comment

Written on: 05/11/2009

Dear Sir/Madam,
<br/>We are very sorry to hear that you have had an unsatisfactory experience with Essential Travel. All of the claims are reviewed and dealt with by the underwriters, AXA Insurance, and unfortunately we are not granted involvement in any part of this process.
<br/>Nevertheless, if you would like to contact me directly with the details of your claim, I will look into the situation as a matter of urgency and to the full extent of my capabilities, to hopefully reach a more satisfactory outcome.
<br/>I look forward to hearing from you.
<br/>R. Foster
<br/>Essential Travel

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Melako's Comment

Written on: 08/08/2012

I'd like to know how that turned out.

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★★★★★

“This is in regard to my experience regarding airport...”

Written on: 02/11/2009 by DrElliott (2 reviews written)

This is in regard to my experience regarding airport parking which I booked through Essential Travel. I'm new to online booking but I can honestly say, the procedure was very simple and easy to follow. I was met at Gatwick airport by a courteous professional person who gave me clear instructions on what to do upon my return and then took my car away. Everything worked out as predicted it would and, my car was duly returned to me with no hitches or problems. When I first decided to book, I had… Read Full Review

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★★★★★

“Staff were very friendly and helpful and I found it...”

Written on: 30/10/2009

Staff were very friendly and helpful and I found it all really easy… Read Full Review

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Melako's Comment

Written on: 08/08/2012

At last! A good review for a travel insurance company!!!!!

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★★★★★

“First time we had used Essential Travel, for a 1 night...”

Written on: 19/07/2009

First time we had used Essential Travel, for a 1 night stay and 4 days parking at Gatwick. When we arrived we found that I had booked the wrong date and were 1 day early. The receptionist phoned Essential Travel to see if the booking could be changed (I was expecting to have to pay re-arrangement fees - at least). Essential Travel agreed to change the boking for free within 5 minutes. Thanks Essential Travel for a hastle free start to our weekend break… Read Full Review

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★★★★☆

“To cut a long story short. I had an incident where my...”

Written on: 06/07/2009 by cjcondon (1 review written)

To cut a long story short. I had an incident where my boss was catching a flight, he booked a meet and greet at the airport (someone should have been there to park his car but weren't) he followed all the instructions that was asked of him by Essential but the mistake was made by essential travel. My boss nearly missed his flight and had to pay an additional £100 to another firm to deal with the matter whilst he rushed off to catch his flight. I contacted the customer service team and dealt… Read Full Review

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★★★★★

“Silver parking at Bristol Airport with Essential...”

Written on: 05/07/2009

Silver parking at Bristol Airport with Essential Travel Insurance.
We have used this service on a number of occasions and have found it excellent.
Booking is very easy with email returned straight away to confirm booking with reference number for you to print out. When I did have a problem they sorted it out straight away for me next day.
Checking in is very quick and efficient.
Bus service is very frequent with very friendly helpful drivers.
On return from your journey, you just want to get… Read Full Review

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★★★★☆

“To be honest, I had no problems at all with my...”

Written on: 30/06/2009 by Fozzysbear (1 review written)

To be honest, I had no problems at all with my Essential Travel Insurance policy. I think the other negative reviewers are getting mixed up with the claims department and the company issuing the insurance - which are two different things. My policy was cheap and gave me cover for medical conditions which other companies wouldn't insure. I only had to speak to essential travel once and did have to wait a couple of minutes on the phone, but certainly no longer than anywhere else I called about my… Read Full Review

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★☆☆☆☆

“Essential Travel Insurance Customer service very poor...”

Written on: 09/01/2009 by Linda Goodhew (1 review written)

Essential Travel Insurance Customer service very poor and unhelpful. Following a cancelled Ryanair flight from France (due to fog) in October 2008, and no flight to the UK being available that day, we ended up driving to Carcassonne and staying overnight, to get a flight from there to East Midland the next day.

I was entitled to £30 from Essential Travel for the cancelled flight but the amount of paperwork they required and their unhelpfulness was unbelievable. My brother and sister-in-law… Read Full Review

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Essentialtravel's Response to Linda Goodhew's Review

Written on: 13/05/2009

Hi Linda.<br/><br/>I noticed your comments and wondered if there was anything I could do to help? <br/><br/>I'm sorry you had a difficult experience with your travel insurance policy. Generally speaking, all matters of claims go directly to the underwriters and the insurance provider, be that EssentialTravel.co.uk, or Marks and Spencer or any other company, isn't able to administer claims. For this reason, you and your brother (both having AXA policies) should have received identical forms and paperwork to complete and I'm surprised that he was able to file a claim over the phone. The compensation can vary from case to case depending on what level of cover you have, which could explain the difference in payout for these two separate claims. <br/><br/>However, I would really like to look into this for you Linda. We pride ourselves on providing Travel Insurance policies which are not only competitive and good value, but also fuss-free should you need to claim on your policy. Whilst, unfortunately, we are unable to deal with insurance claims we certainly endeavour to make sure that our customers are dealt with efficiently and effectively by our underwriter partners. If you can email your policy number to [email protected] and cite this review I would like to investigate your cover level and complaint further. <br/><br/>With best regards,<br/><br/>Zoey<br/>

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☆☆☆☆☆

“I would not use or recommend this company to anyone. I...”

Written on: 11/09/2008 by HeatherA (1 review written)

I would not use or recommend this company to anyone. I was given unclear information by phone, and as a result bought a policy that did not cover what I needed. Luckily I was able to remember the time of my call so the company was able to check the recording and had to agree that I had not been informed correctly, so I was able to get a full refund. However I was not happy with the customer service I received. I was easily able to find a better deal that covered what I wanted elsewhere… Read Full Review

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