AXA PPP Health Insurance Reviews - www.axappphealthcare.co.uk

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★★★★☆
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Media Gallery for AXA PPP Health Insurance www.axappphealthcare.co.uk

AXA PPP Health Insurance www.axappphealthcare.co.uk

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Latest Reviews

★★★★★

“Great Personlised Service”

Written on: 30/03/2022 by Chandlermm480 (1 review written)

I knew I was calling the incorrect line as I was struggling to start a claim for physio using barclays intranet. I rang AXA ppp and was greeted by a gentleman who was extremely helpful. I didn't know my membership number which didn't matter, as he went out of his way to identify me through secondary methods. He was very caring during the call and made sure to understand my needs. He set up a call with Nuffield health and talked me through next steps. The call was signposted very well and I am… Read Full Review

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★★★★★

“Cancer cover I'm glad I have”

Written on: 04/01/2022 by etGilliam1979 (1 review written)

Health insurance was never something I gave much thought to. But work paid, so it was as easy to have it as to not have it. I never got sick, so why would I need it. Until I got my cancer diagnosis. That changed everything! Now I am so glad that I have the Axa cover. With cancer, time is of the essence. The scans and test I needed where booked really quickly (I literally had my CT Scan within days). The level of care that I have received has been outstanding, and Axa have great. All my… Read Full Review

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★★★★★

“Agent was just so polite, efficient and friendly....”

Written on: 22/09/2021 by Vega246 (1 review written)

I Have struggled to get a good phone operator in the past (they were new to the role so I guess they are to be forgiven) but my experience with the agent today really made up for it! He quickly put past errors right, called me back at the time he promised as generally just got the job done quickly and smoothly. Thank you :)… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 20/11/2020 by adwilliams20022020 (1 review written)

Awful! I wouldn't give it one star! Do not accept a policy with Axa. I had ongoing claim and treatment was postponed due to Covid 19, Global pandemic. When treatment was suspended I contacted Axa given the unusual circumstances surrounding a Global Pandemic and I was told that they would put on hold my treatment which was already funded under my policy. When treatment was able to be resumed in October, I again contacted Axa to confirm first if sessions and treatment would still be covered… Read Full Review

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★☆☆☆☆

“Operation delayed months, then suddenly "pre-existing" ”

Written on: 26/05/2020 by Deangelo128 (1 review written)

After months of delays getting an operation, and finally many more months of being unable to perform it due to coronovirus, my employer "spun out" to form a separate legal entity. I went from an AXA policy, to an identical AXA policy. The only change is the legal entity paying it. This apparently makes my condition "pre-existing" and not covered. I had multiple calls with them. Apparently there is simply no way I can have the treatment I've been waiting 6 months for, because my policy changes… Read Full Review

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★★★★★

“At last, a real person!”

Written on: 02/04/2020 by deletemeplease (1 review written)

My call was for a pretty straightforward admin issue (I had not been de-enroled from a company plan having left their employment some time ago). However I have spent countless hours over the past few weeks negotiating with machines, chatbots and IVRs (usually with frustratingly disappointing results) in dealing with banks, utility service providers, retailers, insurance companies etc., that when I was put through to a real person at AXA really quickly I was really delighted! So much so that I… Read Full Review

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★★★★★

“Fantastic Service ”

Written on: 16/10/2019 by RM77 (1 review written)

We received a very friendly and professional service when switching insurance cover to AXA PPP. We were delighted to have saved money by doing so too!… Read Full Review

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★☆☆☆☆

“Very poor cover, unwilling to help me”

Written on: 06/09/2019 by Reese1963 (1 review written)

Pretty poor, too limited in where you can go Pretty poor. Once you step outside the run of the mill you find they don’y Want to pay. I needed specialist physio which theoretically covered but non of their approved clinics had the right (neuro) o they basically would not help. Had they offered to part pay that would have been better. As it is despite expensive insurance cover I get nothing. Staff pleasant but unhelpful. Axa should be up front about how limited the offer is… Read Full Review

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★★★★★

“Excellent service”

Written on: 06/06/2019 by Arthurj487 (1 review written)

Such excellent service every time I contact AXA, extremely courteous staff, very knowledgeable and willing to help… Read Full Review

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★★★★★

“Can’t thank the person I dealt with enough for her help”

Written on: 17/05/2019 by CailynNash (1 review written)

I have just taken out a policy for my son via the person I dealt with, having also spoken to 2 other of her very lovely colleagues. She has been kind, eloquent, helpful and is incredibly personable. She has helped me tailor the perfect package that is medically and financially appropriate for myself and my family. She was able to finalise my policy despite being on annual leave and paid great attention to make sure I had all of the information that I needed. I did not feel like I was on a time… Read Full Review

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★★★★★

“Great service ”

Written on: 30/04/2019 by RICARDOMINSKI (1 review written)

Great service from the advisor. All requirements dealt with promptly… Read Full Review

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★★★★★

“Great advice, thank you”

Written on: 30/04/2019 by Samwillcox (1 review written)

Prompt service. Felt I was listened to. Really appreciated advice given. Treated me like a person, putting my needs first. Will recommend. … Read Full Review

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★★★★★

“Helpful service”

Written on: 18/04/2019 by stephenwjones (1 review written)

The advisor I spoke to was very helpful and polite whilst setting up a claim for me. It took only a short time and I was very satisfied with the contact… Read Full Review

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★★★★★

“Jhuleka was incredibly polite, helpful and professional.”

Written on: 19/11/2018 by Doodad1980 (1 review written)

Jhuleka was incredibly polite, helpful and professional… Read Full Review

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★★★★★

“The approval process”

Written on: 22/08/2018 by RobinTorrance (1 review written)

The information and explatipns at each stage were very good I was kept fully informed of the progress throughout… Read Full Review

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★★★★★

“Helpful assistance”

Written on: 27/07/2018 by Anho (1 review written)

The person I spoke to was friendly and helpful and up to date with my medical history. She discussed who I would see and sorted out approval quickly… Read Full Review

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★★★★★

“Perfect. Helpful in every way. ”

Written on: 28/06/2018 by Naomiangell1 (1 review written)

Perfect. Helpful in every way… Read Full Review

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★★★★★

“Just took the hassle away, really impressed ”

Written on: 25/06/2018 by Kevinp2110 (1 review written)

Helpful, knowledgeable and prompt, no messing about just very straightforward and reassuring… Read Full Review

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★★★★★

“Helpful and efficient”

Written on: 23/06/2018 by whCox342 (1 review written)

They are so helpful and explained the claim process and what was and was not covered by my plan. Subsequently arranged an appointment with a consultant within 48 hours. I would highly recommend their cover for anyone. Has really taken the added stress away from illness… Read Full Review

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★★★★★

“Very prompt service speedy approvals and experienced...”

Written on: 19/06/2018 by Laurna2 (1 review written)

Very prompt service speedy approvals and experienced and sensitive call handlers. Explained the service and additional benefits I wasn't aware of. Thank you… Read Full Review

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