AXA PPP Health Insurance Reviews - www.axappphealthcare.co.uk

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★★★★☆
4.4 / 5
86% of users recommend this
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  • Customer service

  • Value For Money

Media Gallery for AXA PPP Health Insurance www.axappphealthcare.co.uk

AXA PPP Health Insurance www.axappphealthcare.co.uk

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Latest Reviews

★★★★★

“Excellent help from the person I dealt with ”

Written on: 14/12/2017 by Koenigdv1972 (1 review written)

Very good healthcare work in assisting me making a claim. Very helpful indeed and appreciated… Read Full Review

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★★★★★

“Cheerful efficient service”

Written on: 14/12/2017 by ElliottMcCain124 (1 review written)

People at the end of the phone always very helpful and cheerful.. which is important when you are ill or worried.. and ability to access prompt high quality medical attention is very reassuring often life saving.. but the cost goes up each year and is rapidly moving towards being impossible to afford... perhaps more flexibility to adjust out-patients allowance limit mid-year would be helpful for people who unexpectedly have a sudden deluge of medical conditions within a shorr time??… Read Full Review

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★★★★★

“Fantastic service, superb insurance, caring staff!...”

Written on: 13/12/2017 by Wren240 (1 review written)

Fantastic service, superb insurance, caring staff! Great value for money, would reccomend to friends… Read Full Review

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★★★★★

“Great, clear, help”

Written on: 13/12/2017 by Maldonadojp67 (1 review written)

Very helpful staff who owned the problem and answered all my questions quickly and efficiently… Read Full Review

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★★★★★

“Good ”

Written on: 13/12/2017 by AydinHill309 (1 review written)

It is annoying that you need to give your details inc membership number to every person you speak too. Is there no CRM system ?… Read Full Review

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★★★★★

“Superb customer care and support when you need it most”

Written on: 13/12/2017 by Humphries373 (1 review written)

I have had a number of health issues over the past 4 years and am lucky enough to have health insurance with AXA PPP provided by my employer. I cannot fault the service from this insurance company. All claims dealt with speedily, with compassion and empathy. Would recommend this company without reservation… Read Full Review

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★★★★★

“Very helpful, pleasant kind reassuring ”

Written on: 11/12/2017

Very helpful, pleasant kind reassuring… Read Full Review

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★★★★★

“First contact ”

Written on: 11/12/2017

I found the staff very polite and helpful and feel at ease ehen i need to call back… Read Full Review

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★★★★☆

“good service ”

Written on: 11/12/2017 by Cormier1968 (1 review written)

My query/claim was handled quickly and efficiently as possible. It is so much better calling axappp than to contact via online… Read Full Review

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★★★★★

“Very efficient ”

Written on: 10/12/2017 by qsCullen335 (1 review written)

The telephonist was very polite and friendly and only asked questions which were required, she explained the process and didn’t rush through the details… Read Full Review

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★★★★☆

“New knee 15th January.”

Written on: 08/12/2017 by Kate1380 (1 review written)

If the telephone response was quicker you would be excellent. Difficult to gauge I know… Read Full Review

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★★★★★

“As always, the team members are always so friendly...”

Written on: 08/12/2017 by Moranlu402 (1 review written)

As always, the team members are always so friendly helpful and knowledgeable. They always make you feel as though they really do care about you as a member. Could not speak more highly about the service particularly this afternoons experience with person that dealt with my questions… Read Full Review

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★★★★★

“Helpful, caring and kind.”

Written on: 07/12/2017 by Daniellev288 (1 review written)

Wonderful service, seems like they really care. Staff knowledgable and friendly… Read Full Review

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★★★★★

“Excellent communication. ”

Written on: 06/12/2017 by Lindsaye436 (1 review written)

Excellent communication… Read Full Review

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★★★★★

“Effortless”

Written on: 06/12/2017 by dmRoberts275 (1 review written)

Great as ever Efficient and expertly handled No one needs this experience to be complicated a specialist refer all is worrying enough The customer service girl was brilliant… Read Full Review

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★★★★★

“Received information for my claim”

Written on: 04/12/2017 by Natalyw50 (1 review written)

I am very pleased with the information and help I received further to my call for a claim everything was explained very clearly and I feel very comfortable for the outcome I will definitely recommend AXS/PPP to my friends and family everything was satisfactory there was nothing at this point that I did not like… Read Full Review

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★★★★☆

“Excellent staff service ”

Written on: 02/12/2017 by DannyP777 (1 review written)

Brilliant lady on the phone who nothing was too much trouble for her. She found out what I needed to know and helped me with my problem to satisfaction. The only reason for 4 stars is the 15 minutes to speak to someone in the first place… Read Full Review

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★★★★☆

“Lovely customer service and easy to follow ”

Written on: 01/12/2017 by KeithDougherty (1 review written)

Lovely customer service and easy to follow… Read Full Review

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★★★★★

“Excellence, Outstanding Service ”

Written on: 29/11/2017 by sophiareid (1 review written)

Since contacting your service I have received the most outstanding customer service along with empathy, kindness and their time. In a period of severe pain, and emotional distress, I have had cause to telephone on several times and on each occasion I have been comforted, received advice of which has helped me feel know matter what they are their to help me. I can’t tell you the relief I’ve felt each time I’ve spoke to the claims team when I’ve put the phone down. With that and the… Read Full Review

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★★★★☆

“Helpful Customer service”

Written on: 28/11/2017 by RubenCooney (1 review written)

The person I dealt with was great. Reassured me on process ans nothing was too much trouble at a challenging time… Read Full Review

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