Aviva Health Insurance Reviews

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★☆☆☆☆
1.4 / 5
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  • Customer service

  • Value For Money

Summary

Norwich Union Health insurance is now known as Aviva Health insurance in the UK.


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Latest Reviews

★☆☆☆☆

“Terrible experience”

Written on: 15/04/2019 by samiul27 (1 review written)

Joined AVIVA health insurance plan in Jan 2019, completed all paperwork and permission for them to gain my medical records. Made a claim in March for something very small but still in process of them trying to confirm with my doctor. Launched a complaint which takes 6 weeks! Looking to cancel my plan… Read Full Review

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★☆☆☆☆

“Made to feel like a fraudulent claimant ”

Written on: 20/02/2019 by ThaliaLancaster (1 review written)

First phone call to Aviva for advice how to get seen through my policy for my foot. The female call taker called Cathy Detledge made me feel like I was a fraudulent claimant. Kept repeating like a robot when did i notice systems. Policy taken out in September 2018 I was seen on NHS January 2019 apparently i must have had symptons before this therefore do not qualify for cover. I said i wasnt diagnoised until December but no insisted i would have had symptons before this. Don't waste your… Read Full Review

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★☆☆☆☆

“AVOID!!! Aviva failed my 21 year old daughter...”

Written on: 09/12/2017 by Bartonuu269 (1 review written)

As a mother i purchased private medical insurance for my daughters (aged 21 and 19 years). My daughter becomes very ill and when I contacted Aviva for their expert and proficient support I have met nothing but obstacles and bureaucracy. I can only describe my experience as appalling... My daughter needs specialised management and as a young lady she was in perfect health prior to developing a bleeding disorder; but Aviva have tried every trick in the book to delay and abstain from supporting my… Read Full Review

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★☆☆☆☆

“SAVE YOUR MONEY”

Written on: 22/08/2017 by Artthur (1 review written)

My family and I have been with AVIVA for a large number of years since HSBC transferred their private medical insurance to them. In all this time since the transfer we have never been happy with the service received. Every time I phoned notifying them that either my wife or myself needed to seek medical treatment I was informed it was a new claim and we would loose a considerable part of our no claims. Luckily I keep meticulous records and could find dates and the reference numbers and codes… Read Full Review

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Lifeless's Response to Artthur's Review

Written on: 27/09/2017

Totally agree with you we decided to change Health Insurers 2 years ago to go with Aviva in that short time it has increased to £6,500 if either of us make a claim this year it will go up by another £2,000

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★☆☆☆☆

“dreadful cheat and liars”

Written on: 04/08/2017 by Angie473 (1 review written)

they are so awful to deal with. they have a system where everything has to be assessed by people with no skills called their nuffield department. I have numerous broken shattered bones in my front and back and my consultant has said physio is the only thing that can make a difference. I had to pay for my own surgery and their nuffield people say I do not need the physio. this is after a year of run arounds, after which I am left with nothing. We pay for all our employees and they say they… Read Full Review

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★☆☆☆☆

“Treated like a criminal!”

Written on: 27/07/2017 by Kidd1994 (1 review written)

I've had medical insurance with Aviva for the last two years. I rung them for the first time as I needed to see a dermatologist. I soon realised that there will be zero chance of Aviva granting my claim as the SHARK on the other side of the line was throwing every trick in the book at me - clearly well trained... I cannot describe my disgust with this awful company. These people are supposed to help you when in need, instead they treated me like a criminal and was not interested in helping… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 17/06/2017 by yoVogel308 (1 review written)

Making a claim is horrendous. They will quiz you to try to find anything that might give them a way to not pay. They require you to pay for any referrals and to also run around to get all the proof of your history and they won't reimburse you if they decide your claim is not valid. Stay away. They shouldn't be allowed to carry on trading… Read Full Review

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Mdjongh's Comment

Written on: 27/07/2017

I just went through exactly the same experience. I am utterly disgusted that I have been paying these people for the last 2 years and I will clearly never, ever, reap any benefit from this. Horrendous!

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★☆☆☆☆

“Steer Clear”

Written on: 01/06/2017 by Meadowsqm22 (1 review written)

Have had Company schemes with Pru Health ( now Vitality Health ) and BUPA which were excellent. My company now has the Guide-well policy from Aviva. When I tried to arrange a consultant surgeon for my operation I was told the approved ones in my area had to be used despite all three having never completed the surgery I was booked in for. The consultant I eventually used ( and who is on their list) was far from where I lived - despite their documentation clearly stating "We’ll aim to locate a… Read Full Review

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★☆☆☆☆

“No cover provided as less than 6 weeks on NHS”

Written on: 11/05/2017

I've been part of a company scheme with Aviva health for 5 years. So a lot of premiums paid for me, my wife and two young children. Tried to use the policy for the first time today. 1. 30 minutes to get through on the phone 2. Insurance turned down. It seems my company paid for the cheap policy Optima that seems to have multiple clauses not to pay out for any reason. 1. My local NHS can offer treatment in 5.5 weeks. The policy only kicks in for treatments if the waiting list is over 6… Read Full Review

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★☆☆☆☆

“Awful. First time I came to use the policy got...”

Written on: 07/05/2017 by Davis463 (1 review written)

Awful. First time I came to use the policy got through to a highly trained skilled calls adviser trained to extract any possible information whereby treatment could be refused using one of the 100s of exclusion clauses you will find in the policy. The pre existing medical conditions clause is an absolute farce refusing treatment based on any ailment you may have suffered during the last year's which is cleverly linked by the claims handler to the condition you are now trying to claim fir… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 24/04/2017 by 364Finnegan (1 review written)

I have had health insurance through this Company for many years. Originally via my Employer and subsequently since Retirement. I have a large excess on my policy and up until the present time - over 10 years - all of my claims have been below this. My Husband was included on my policy and had a fairly major operation. Which he could have had under the NHS with exactly the same surgeon who did his 'paid for procedure'. For all experiences I have had with this Company whether above or below the… Read Full Review

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★☆☆☆☆

“Worst company over”

Written on: 03/03/2017 by Kwmac (1 review written)

Took a policy out thinking was covered,became ill tried to make claim they made it as difficult as possible to claim Made me jump through every hurdle.NHS was quicker.Absolute con!!!!Do not use this company they will make you stressed and ill when you do not need it… Read Full Review

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Sallywines's Response to Kwmac's Review

Written on: 11/07/2019

Did they pay out in the end ?

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★☆☆☆☆

“Cancer follow up treatment”

Written on: 26/01/2017 by LilianaKent196 (1 review written)

Having paid into Aviva for many years I had always found their service excellent. When I was diagnosed with cancer in 2012 everything happened so quickly that I had surgery on NHS and had excellent care.I decided to have Chemotheraphy privately at my home.Aviva referred me to their cancer team.The staff were very different, a very hard attitude, and Aviva then almost doubled our payments even though we had been paying them for years..We were told any aftercare treatments would be put up 10% for… Read Full Review

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★☆☆☆☆

“Do everything to put you off”

Written on: 12/02/2016 by Alexcoutts (1 review written)

Got this through work £75 per month.When I finally needed to use it for my wife they asked about 100 question all to try and refuse u help. Really bad customer service that eventually when they agreed to pay for private hospital treatment my wife refused to be moved from bus hospital. Shocking service and told I couldn't cancel it for a year. Stay clear… Read Full Review

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Davidecc's Response to Alexcoutts's Review

Written on: 11/05/2017

This is exactly what we found today. Buyer beware. Do not use this.

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★☆☆☆☆

“Waste of Time”

Written on: 12/12/2015 by PreciousRobles (1 review written)

We are just coming up for our renewal to Aviva Healthcare,a policy we had had for around 15 years, we are supposed to have 'no increase' for claims but goes up in age increments. Now, just had cost for 2016, it nearly equates to a 50% increase. Reason for this 'we claimed too much (even though it was less than the total premium for 12 months) and the normal discount we receive was taken off.........why, I hear you ask, well the reason was because we had made some claims. Confused.....me… Read Full Review

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★☆☆☆☆

“Appalling - not listening to customers or their own staff”

Written on: 04/12/2015 by PaulSpooner1 (2 reviews written)

Contacting a human at Aviva Health UK has taken several weeks between ordinary life. You cannot get an overseas number to dial into unless you have car or house insurance. Health does not have any email connections at all. When you do dial in and follow the systems you may finally get someone, after 9 minutes, be referred, listen to a horrible jingle for 4 minutes and they will kill your call. Their own staff on the AVIVA facebook page was helpful and arranged for staff in International… Read Full Review

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★☆☆☆☆

“Aviva results in legal action”

Written on: 31/10/2015 by Braiden275 (1 review written)

Aviva have been a nightmare since we switched to them. Very difficult to get hold of an operator and now they have cancelled their Saturday and evening service. The biggest problem is that they don't pay their bills - The NHS are taking legal action against me because Aviva haven't paid for the use of an NHS facility despite all paperwork being agreed and Aviva agreeing that they are liable. This firm is bad for your health !… Read Full Review

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★☆☆☆☆

“WARNING WARNING WARNING ”

Written on: 22/09/2015 by MrRae (1 review written)

I have had this health cover for 3 years and payed over £1500. Tried to make a claim to remove A verucca, they told me I was not covered although when I took the policy out they stated that I was covered for everything but obviously not. I'm glad this is not a serious problem so the policy is now cancelled this is probably what they want but I don't care. So hopefully the folks that read this will not take out health cover policies with aviva … Read Full Review

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★☆☆☆☆

“Advance Consultant approval within an approved hospital ”

Written on: 17/09/2015 by PaulaHickey218 (1 review written)

1) Whilst claiming from Aviva Medios I fell foul of the need to not only get the Hospital agreed in advance but also the Consultant. I have no problem with this in principle. I have a problem with the sly way Aviva implement it. Aviva's working practices and documentation do not make the need to get the Consultant as well as the Hospital approved as clear as they could. When I asked the Aviva Claims handler as to why Aviva were not more forthcoming and specific about checking the Hospital AND… Read Full Review

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★☆☆☆☆

“Appallingly unprofessional”

Written on: 17/09/2015 by pqRamos187 (1 review written)

I have given one star because there is no ZERO option. I can't stress enough how unprofessional this company is. The insured person is 'grilled' regarding their reason for claiming and that is just the initial phone call. When did the condition begin?; what are the symptoms? etc You have to explain and describe your personal symptoms to a man or woman who has no professional medical training. You are expected to divulge personal, painful and sensitive information to a telephone… Read Full Review

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