Domestic & General Insurance Reviews

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Domestic and General Insurance

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Latest Reviews

★☆☆☆☆

“do not use this company”

Written on: 10/11/2017 by KileyGentry134 (1 review written)

Do not use this company , there are so many clauses to the policy and added extra costs when using to make a claim.As a customer for 5 years and paying for my policy ,when my washing machine was condemned i was expected to pay for delivery and installation of a new machine including a continuation of the monthly charge of £13.00. You would be better off paying £13.00 into an account and buying your own machine when it is unrepairable. The consumer never fully benefits. Unsympathetic… Read Full Review

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★☆☆☆☆

“Supreme incompetence ”

Written on: 18/10/2017 by Papapaulo (1 review written)

Paid £36 a month for 4 years then when my fridge freezer broke down I found the service a total shambles from start to finish-especially from the complaints department and the “escalation team” within the complaints department. 3 weeks with no refrigeration only ended after various calls and arguments-it’s a further 8 weeks before they are due to get back to me regarding my complaint!! One star is one too many! Please avoid-this company does not deserve your business … Read Full Review

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★☆☆☆☆

“Total incompetence from call centre”

Written on: 09/10/2017 by Daly410 (1 review written)

took ages to get through, then on hold for half an hour for rep to tell me he couldn't help with how long we were waiting for repairman (10 days for initial visit) as they subcontracted the repairs in our area. When asked for details of where to complain, he gave me the wrong contact, so a week later and guess what... nothing happening. Their strap line is 'peace of mind' ... not so much… Read Full Review

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★★☆☆☆

“AVOID”

Written on: 23/09/2017 by Prestondj64 (1 review written)

Took policy out almost 1 year ago, hoping never to have to use in fairness. However, when I needed help what a let down. Reported broken ice dispenser on 14th August, could be fixed this pm [38 days later]. No return calls, as promised, no updates unless I rang. Customer services very polite. I did receive a refund for their inconvenience but would rather have a reliable service. The ice box is in a holiday let, resulting in adverse comments on Trip Advisor too. 38 days is totally… Read Full Review

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★★★☆☆

“Massive price increase”

Written on: 13/09/2017 by Grumpy12 (1 review written)

Hob insurance up from £69 to £86 pa. Oven insurance up from £81 to£101 pa. IS THERE A COMPETITOR? … Read Full Review

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★☆☆☆☆

“Poor customer service.!!!”

Written on: 08/09/2017 by Angel2907 (1 review written)

My washing machine needed to be repaired & it four weeks before D & G decided they would write off my machine without even informing me! When called to book a delivery slot, I was told that I would need to pay £90 towards the new washing machine! Staff were dismissive & unhelpful. What is the point in paying for repair insurance if you still have to pay towards a new appliance? I would not recommend D & G, stay well clear of them!!… Read Full Review

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★★★☆☆

“Let down by new for old policy”

Written on: 13/08/2017

I have insured with D&G for many years for all my domestic appliances and have been more than happy with the service. I get through quickly, get dealt with efficiently and given the relevant information to contact the local repair service company. The local company also gives excellent service, and gets to me within 24-48 hours for emergency things like the fridge/freezer. Until the last year they have never failed to sort out the problem with one diagnostic visit and one actual repair. So… Read Full Review

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★★★★★

“happy bunny,”

Written on: 11/08/2017 by McKenzielm365 (1 review written)

My beloved laptop shut down so I called D & G to get a repair, lappy was collected by courier as arranged, after a few days I called the repair company to be told that my lappy was unrepairable and was winging its way to lappy heaven, 48 hours later I got a replacement offer from D & G which i gratefully accepted. All I can say is how well I have been dealt with by D & G, staff in all the departments I have been talking with have been polite couteous and extremely helpful in all aspects of my… Read Full Review

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★☆☆☆☆

“awful company dobnot use avoid them”

Written on: 07/08/2017 by CamrenO'Grady403 (1 review written)

Have been without washing machine for 4 weeks now and the engineer now tell me heating element damaged and its another week before the part comes. Absolute joke I can get a local engineer to come out tomorrow and fit in the afternoon. Why does it take them so long to order parts. Will be cancelling my plan as soon as they fix this machine and will never use them again… Read Full Review

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★★★★★

“brilliant service for the past 6 years”

Written on: 22/06/2017 by katesunny (1 review written)

I've had my insurance for around 6 years now. I've had them out over my dishwasher, washing machine and cooker. The engineer is a lovely man. I've been dealt with swiftly and professionally. Just had a new dishwasher replaced with one that I was happy with. I am very pleased to have insurance as without it the hassle and cost of a new one would have made it difficult to get one the same spec… Read Full Review

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★☆☆☆☆

“Washing machine repair that goes on and on !!!!!”

Written on: 17/06/2017

We had an engineer come out to repair my machine over a month ago. Firstly he said the filter was blocked, that did n work, then he put a new motor in, that did nt fix it. He said it needed a new drum and ordered the part. Nothing happened for 2 weeks, I phoned, was given a date in May, heard nothing, rang again told a date in June. Rang again, the advsor said as we had waited over 28 days, the machine would be replaced at no cost to me, and the exchange department would ring me in 24/48… Read Full Review

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★☆☆☆☆

“Terrible experience and will be avoiding from now on!!”

Written on: 02/06/2017 by 206Keene (1 review written)

I've been paying monthly for my phone insurance and when I come to claim on it they completely mess me around! From the repair down to the postage. The communication is shocking and I am so angry with how I've been treated, everyone who I spoke to was very patronising and wouldn't let my opinion seem valid. I was transferred numerous times and had to explain my situation each time to then be transferred again although I had called the right number in the first place, I was also told I had no… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 23/05/2017 by Kash469 (1 review written)

Booked washing machine repair, they ordered wrong part, so fitter could not fit, then told me it would take 3 weeks to get the correct part, so overall repair would have taken 5 weeks. So cancelled scheme and went out and bought new machine, only for hotpoint to tell me the same evening part was in and could be fitted in 3 days time. So thanks to domestic and generals complete failure, have now spent £300 that I did not need to, will never buy another insurance scheme… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 23/05/2017 by RodneyJordan (1 review written)

I have just tried to book a repair with this company - took me 15 minutes and I was still unable to book it. Put me through to another call centre where the lady did not have a great understanding of English and was quite difficult to understand. Overly complex way of booking a repair and very frustrating… Read Full Review

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★☆☆☆☆

“terrible insurance”

Written on: 20/05/2017 by wdWarren418 (1 review written)

Had insurance to cover all my white goods in house .Firstly was mis-sold a policy for a freezer for which they did not have a repairer on their list of companies so if I ever needed to claim under the policy it would have been useless. Also had a problem with a washing machine in January this is now my fifth visit from an engineer and its now May...couple of times they came without correct part even though I initially told them what the problem was. Then an engineer came instead of a technician… Read Full Review

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★☆☆☆☆

“DO NOT BUY A POLICY”

Written on: 03/05/2017 by Bondy53 (1 review written)

Had a problem with dishwasher. Rang booked repair. Engineer didnt turn up. Rang again got nowhere. Rang again and complained. Rang again and complained. What a shower of sh. Do not buy a policy from these people. Finally got a day for repair. 16 may. First rang on 21 april. 25 days. Hahaha what a joke. Told them today that ss soon as dishwasher mended i will be cancelling policy for both dishwasher and washing machine. Would like to put zero for all but cant You have been warned… Read Full Review

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★☆☆☆☆

“Would be 0 stars if possible ”

Written on: 12/04/2017 by kiAshworth269 (1 review written)

Been told My claim would be resolved but had to call everyday for an update which they promise to do by calling back. Not received one call . Each time I call they don't have a clue about the history of calls as they clearly do no log Amy information on a system or even communicate with each other. I just get passed from department to department repeating my details to be told at the end I will get a call back which never happens. Also raised numerous complaints which they don't have any… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 04/04/2017 by Meadpz184 (1 review written)

Appalling company took out a like for like policy six months without a cooker and still no joy been trying to sort on out for repair men and still nothing been told we could have a new one bought a black eight burner oven range costing £1000 which one oven smoked every time I used it and the other oven the door fell off when phoned for a replacement after the oven was wrote off and was offered a 7 burner reconditioned range in stainless steel and was told we couldn't have eight burner as there… Read Full Review

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★☆☆☆☆

“Cooker”

Written on: 21/03/2017 by Markwelshy1976 (1 review written)

Our oven broke and I rang Sunday to report it they made an appointment for tues with sum firm got a phone call Monday saying they shouldn't of booked me in to short notice..rang dng bk they gave me another number which I had to sort myself they couldn't come for over a week rang them back they gave me another number they couldn't rang them back again and what a surprise I had to ring another firm this firm came out with the wrong parts and said they would have to order them which they wouldn't… Read Full Review

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★☆☆☆☆

“DO NOT USE - TOTALLY INCOMPETENT”

Written on: 13/03/2017 by Keatonu360 (1 review written)

Do not touch this with a barge pole - totally useless from the engineers who come to try and repair top the 'customer service' team (in the loosest sense of the word) on the phones. You can never get though, you get cut off, they bounce you between areas, no one has the power or the brain cells to makes a decision or provide service. It took 6 months to get some sort of resolution but its 6 months i will never get back. AVOID… Read Full Review

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