Domestic & General Insurance Reviews

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Domestic and General Insurance

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Latest Reviews

★☆☆☆☆

“AVOID dreadful service and waste of money”

Written on: 15/05/2020 by Ruthmur98 (1 review written)

These policies amount to a huge amount of money over time. When a machine has a fatal fault the policy should provide a like for like replacement and in the case of appliances these should be fitted. Today I had a replacement dishwasher left on my doorstep by an unhelpful delivery driver who refused to enter my property or to remove the old machine even though I had paid more for this service. The fact they wouldn’t install the replacement and I was not told this or given an option to arrange… Read Full Review

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★☆☆☆☆

“RELAX,GOT YOUR MONEY!”

Written on: 28/03/2020 by Cooney196 (1 review written)

Total waste of money having this insurance. Called on the 16/3/20 main bearings gone on washing machine,Hotpoint given work calling on the 20/3/20 not bad I think Hotpoint called 19/3/20 cancelled till 6/4/20 (Will not ever buy Hotpoint again) Called back to domestic and General given a number of another firm repair care (Part of D&G ) wasted a total of 70 minutes try to contact them. Rang back to D&G on the 23/3/20 who put me straight through to repair care,told them what was required they… Read Full Review

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★☆☆☆☆

“Beware - Not All Costs Are Covered!”

Written on: 29/11/2019 by LKissack (1 review written)

Having had an integrated washer dryer insured for over 6 years at a total cost of over £1,200 in payments it was written off when parts became obsolete. D&G ordered me a replacement machine (value less than £400) but refused to install it. They also refused to remove the old machine, despite me having paid a fee for them to do so. I’ve subsequently spent £75 to have a machine installed which was supposedly fully insured!… Read Full Review

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★☆☆☆☆

“Domestic & General maintenance contract not to be trusted”

Written on: 24/09/2019 by sdmhouse (1 review written)

Even though the maintenance contract covered the controls as well as the boiler they refused to repair or replace the controls. This company is not to be trusted on a full maintenance contract… Read Full Review

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★☆☆☆☆

“Misleading mis-selling misery”

Written on: 01/07/2019 by Wodehouse051 (1 review written)

My bush fridge/freezer became faulty so I took out a policy with Domestic and general to cover repair costs. The policy stated that if their engineers couldn't repair the fault then I would be entitled to a replacement appliance. 3 engineers visited and failed to repair the F/F. When I contacted D&G they simply cancelled my policy with no explanation and left me high and dry. Please learn from my experience and keep away from these seedy little opportunists. Other reviewers clearly think like… Read Full Review

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★☆☆☆☆

“Disorganised. Avoid at all costs.”

Written on: 01/05/2019 by JaidaMcIntyre (1 review written)

I bought insurance cover for an old washing machine that was already broken. When I called D&G i made it very clear I knew it was broken, knew the issue was with the bearings, told them the name and model of my machine and said i knew it was unlikely to be repairable, but the woman on the phone line told me "I could not lose" as if they couldn't repair it, it would be replaced. I paid £200 for cover being told that it would include the visit and either repair or replacement. I knew the issue… Read Full Review

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★☆☆☆☆

“Appalling service in Ashford”

Written on: 01/04/2019 by McPhersondt46 (1 review written)

Booked call with Domestic and General for my appliance repair, they appointed Kent Appliances from Gillingham, three failed appointments, still no fix, called again and this time told me my machine was rubbish and I can have a new one as they don't have to repair but also admitted he new nothing about my machine no answer on their phone, told me they had called last time yet could not describe my house, does Domestic and general not care about quality of service, have now booked with another… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 14/02/2019 by jameswalsh86 (1 review written)

Cancelled my policy around September 2017, only £3.50 per month so never noticed it going out of my account. Recently spotted this and called them, they couldn't find a record of the cancellation call (perhaps why it was not actioned as supposed to be) so they could not refund me. Generally unhelpful, only a small amount of money (£50 in total) so not worth me pursuing further of going on via the ombudsman, but just recommend that others steer clear. Seems from the reviews that many others… Read Full Review

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★☆☆☆☆

“Absolutely terrible”

Written on: 08/02/2019 by ctc69 (1 review written)

They sub the repairs out but have no comms with the company involved. Take no responsibility and leave a young family without a washing machine for over a week. Bureacratic and commpletely innefective in theur admin. AVOID!… Read Full Review

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★☆☆☆☆

“Couldn’t care less outfit!”

Written on: 23/11/2018 by Anne340 (1 review written)

I have the miisfortune to have a policy with this lot on washer/dryer yet trying to get a repair is a joke, two days on & off calling for a repair, eventually get through to be told even though your policy is D&G you have to call AEG, what??? They also deliberately keep you on hold for ages on a premium rate number & should someone pick up they deliberately cut you off so you pay again & again!!!! AVOID! AVOID! AVOID!… Read Full Review

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★☆☆☆☆

“Avoid them at all costs!”

Written on: 27/08/2018 by 266McKenzie (1 review written)

After I cancelled my boiler protection policy with Domestic & General they demanded payment for repairs to a boiler I have never owned. They also managed to send their demand to the wrong address, (my neighbour passed it to me.) After telephoning their recovery agency and waiting on hold for 1 hour and 45 minutes I was hung up on before speaking to anyone. I then telephoned the D&G outfit directly. Explained that the policy was taken out with the caveat that a severely disabled child was… Read Full Review

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★★☆☆☆

“beware renewal”

Written on: 13/08/2018

Received 'free' protection with new build house for white goods which had to be activated with DD details. On expiry 'phoned as per its instructions to cancel. Queried if needed to be in writing. Told no. Year on discover funds taken. Three letters from me (1st reply suggesting I moved, second I had sold/scrapped item) claim no knowledge of cancellation. Suggest people cancel in writing and keep copies to avaoid similar experience… Read Full Review

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★☆☆☆☆

“**Avoid** Very poor service”

Written on: 13/06/2018 by TopgunThomas (1 review written)

Our dishwasher was covered under the D&G three items insurance. I rang the call centre who took all details including the make and model. An engineer arrived and said he couldn't do anything as it was a Bush model bought at Argos!!!!.I then contacted D&G again who agreed to send an engineer who could deal with this model.They said to ring the company and a time would be given. The company could not provide a time and so we had no idea when or if an engineer was going to turn up. I again… Read Full Review

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★☆☆☆☆

“There when not needed. Gone when needed”

Written on: 27/04/2018 by csmilie1234 (1 review written)

Life time policies cancelled as soon as product develops problems Lied to when policies taken out. Unsatisfactory repairs which constantly fail to solve problem and then told life time policy cancelled as product is now too old. Have cancelled ALL my policies with D and G as could have replaced all items 5 times over with money spent and have been left with broken items and cancelled policies. Bad value for money… Read Full Review

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★☆☆☆☆

“Don't waste your money buying of Domestic & General”

Written on: 19/04/2018 by Terranco2000 (1 review written)

Don't waste your money buying of Domestic & General....I purchased a Belling Cooker ref BEL FS50EFDO just over 12 months ago, just before the warranty was up the hob plate went on it, as I was still in warranty i had it repaired for free, which was fine, I was then talked in to buying an extended warranty. On friday 13th April the oven packed in and not thinking they would be open I rang Domestic & General on Monday 16th April where an appointment was made for them to come out on the 19th… Read Full Review

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★★★★☆

“Good service but. Who are the other D&G trying to sell...”

Written on: 01/04/2018 by RolandWhittaker393 (1 review written)

As stated over the past 6 years I have had good service when required for my washing machine. A little pricey as the increases are added over the years though. MY CONCERN! Recently contacted by a contact suggesting he represented D&G and could offer me a much better offer for the same cover, requested conformation of credit card details and provided a contact number. I advised that no agreement or action would take place by me over the telephone! Noted the contact number and advised Domestic… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 23/12/2017 by Blaircd325 (1 review written)

I have had a range of problems getting my washing machine fixed. Assistants have no customer care. Engineers arrive I'll informed and not with correct parts to carry out repairs. Managers do not ring you back. They lie about what they will do and then change times and there is no consistency in the communication they have. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Worst experience with insurance ”

Written on: 05/12/2017 by satiryon (1 review written)

Worst experience with insurance. I've been calling for almost a year because a freezer drawer broken they keep making excuses and more excuses today I set myself free from this rubbish insurance company and I went to eBay and bought the drawer, it cost me £11 but no more headaches with Domestic & General. The only thing they said it as been ordered and soon it arrives they'll contact me... For almost a year!!?? Where it came from?...Mars People need to be carefull and not fall on this… Read Full Review

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★☆☆☆☆

“Incompetent Boiler Repairs”

Written on: 01/12/2017

I have been insured with Domestic & General since my boiler was new about 10 years ago. I have had numerous visits from their engineers since then and a new problem seemed to be diagnosed each time and they never seemed to know exactly what was wrong. I had another repair visit last week and discovered there was a leak of carbon monoxide. the previous visit was only 3 months ago when I was told the boiler problems were fixed so I have no idea how long the emissions were going on. fortunately I… Read Full Review

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★☆☆☆☆

“Do Not Insure with this company”

Written on: 27/11/2017 by 38Penn (1 review written)

I regret having anything to do with this company. My laptop was written off by them and for 4 weeks I was not issued a replacement voucher. Each time I called i was told i would receive the v9ucher that same day or within 48 hours but alas no voucher. Their customer service is very poor. Would not recommend them for any obe… Read Full Review

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