Transglobal Express Reviews - www.transglobalexpress.co.uk

★★★★☆
4.3 / 5
87% of users recommend this
  • Value For Money

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Latest Reviews

★☆☆☆☆

“Horrible service! Beware!”

Written on: 20/08/2020 by pdsouza (1 review written)

No knowledge of customs, documentation or rules and regulations. Be ready for no assistance from the company in case of any issues. The shipper needs to have all the knowledge about international shipment, since Transglobal will advise only on money part. My shipment is stuck in India and the company refused to offer any help for same. Pathetic service!… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/03/2020 by SSSimon (1 review written)

Easy site to use, super friendly staff who always answer telephone queries promptly and efficiently. I could not recommend these people enough as their service is quite simply well beyond anything I could have possibly have hoped for… Read Full Review

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★★☆☆☆

“Service received”

Written on: 07/03/2019 by qgMcDaniel409 (1 review written)

The service was very disappointing and I will not use them again. The customer service from Uk failed to log collection date hence luggage not collected on date. The transfer to Australia took longer than they promised online and hidden charges were not explained. Then delivery in Australia was messed up leaving me with nowhere to keep my luggage. In conclusion, they might be cheaper but think twice before you use them… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 07/08/2018 by yvonnepatterson (1 review written)

I paid £30 to return an empty art holder to my friends in Serbia who had let me borrow it. Their agents then tried to charge the recipient an additional £100 to receive the item, even though I had paid for the delivery and it was the receipients own low value item. Now they are charging me additional money for holding the item, as obviously the recipient explained the situation and refused to accept the parcel. They are doing nothing to resolve the issue with the agents who are fraudulently… Read Full Review

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★☆☆☆☆

“Steer clear, ONE STAR IS TOO MANY”

Written on: 13/04/2018 by sdread (2 reviews written)

Steer clear, ONE STAR IS TOO MANY this company is totally dishonest, Sent a parcel with them , which I also insured , they would not pay out when the parcel was delivered broken, they dragged the claim out for over 4 weeks, and then when the parcel was returned to me through PayPal/ ebay returns (as not as described as it was broken) they said that they do not pay out on parcels once they leave the original destination, absolutely disgusting service, steer clear Update, I see they have replied… Read Full Review

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★☆☆☆☆

“very poor service”

Written on: 26/01/2018 by 58Stanley (1 review written)

Transglobal express instructed DHL abroad to collect 1x simple document, no delivery on the scheduled day, offering no less than 3 different excuses. Arriving in UK document was delivered to wrong address/ DHL blames Transglobal for the mistake. It took me hours of calls to various help centres to locate my document and arrange for delivery. Total time was 2 weeks for a simple important document. I paid £ 48-00 for one simple document that took 2 weeks to deliver and many stressful hours of… Read Full Review

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★☆☆☆☆

“Don't use them!”

Written on: 12/11/2017 by pcPorterfield81 (1 review written)

I was shipping two chairs back (returning item to retailer) in Germany. I thought I was using UPS but as the label said UPS and UPS picked it up but it moved to Transglobal. I returned the chairs in the exact same packaging that it arrived in. Tons of bubble wrap and large box. One chair arrived to its destination and I was issued a refund. The second was rejected due to breakage. It took nearly two weeks without any response to any of my calls or emails and finally it was returned to the… Read Full Review

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★☆☆☆☆

“Worst service”

Written on: 28/10/2017 by Shintovarghese (1 review written)

Please don’t use them if you are sending important documents… Read Full Review

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★★★★★

“TRANSGLOBAL EXPRESS - VERY RELIABLE”

Written on: 21/10/2017 by Courtney320 (1 review written)

This is one the best Courier Companies I have every dealt with. Very helpful friendly telephone advisor's and good communication which I find great as I don’t want to have to rely on emails for communication. Excellent Service, Quick and very easy to book. Kept well informed and parcel was delivered in the advised time slot. Would certainly deal with again. Thank You!… Read Full Review

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★★☆☆☆

“Unacceptable delivery time”

Written on: 06/10/2017 by tonyveal (1 review written)

My document was collected politely and when advised, the booking system and charges were all efficient. After a day I went into the tracking system and it said 'delivery by 2nd October'. When I next checked after another two days it had only just been booked into Heathrow. I phoned to check and it was confirmed that it hadn't left the UK yet. I was apologised to but not given and explanation as to why there was a delay. The tracking system says that it was delivered this morning, 6th October… Read Full Review

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★☆☆☆☆

“Appalling unsatisfactory company”

Written on: 25/08/2017 by Collier1948 (1 review written)

This company has failed to deliver what it said it would. It's pickup driver was rude and not understanding of company procedure. This caused our item not to be delivered which has had a knock on effect of leaving me stranded with a bike with no clean clothes in the middle of Europe. As a result, they have forced me to incur further significant costs, lost time and distress. Avoid this company at all costs. I am raising money for charity, had I known this company would be so unreliable and… Read Full Review

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★☆☆☆☆

“Beware sending ceramics or glass”

Written on: 27/07/2017 by Zavier382 (1 review written)

I needed to return a ceramic kitchen sink to the seller - still in original packaging with Fragile/Heavy Item stickers on the box. Found website easy to use and price quoted was good. I advised that the item to be collected was a ceramic sink. I took out insurance as advised. The sink was collected by UPS and my husband helped load it onto the van. The sink arrived with the seller but was broken very badly. No refund could be made by the seller. Contacted Transglobal who have replied that… Read Full Review

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★★★★★

“Very impressed with service”

Written on: 11/05/2017

I used this company for the first time to post clothes to my daughter in Australia. The website was easy to use and the package was dropped off at the pick up point on the Monday (in N Ireland) and it was in Australia on the same Thursday. Couldn't ask for speedier service… Read Full Review

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★☆☆☆☆

“Trans Excuses Express”

Written on: 09/05/2017 by Peace_1a (4 reviews written)

I ordered an international courier service on the 1st May; everything went well. Printed & prepped the package & waited. The courier service (UPS) failed the pick up, so i called TransGlobal to enquire; they found all types of excuses for UPS but rebooked for the next day. I had faith & waited but the next day was even worse; they didn’t even bother to call to lie. Just silence. When i called TransGlobal, i was met with more excuses; no effort to resolve the situation. I happily canceled &… Read Full Review

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★★★★★

“Fab”

Written on: 10/12/2016 by joanne4017 (1 review written)

California to Birmingham Uk in 3 days. Will have one happy Godaughter for christmas.. Fabulous service !!!!… Read Full Review

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★★☆☆☆

“Deal directly with a real courier”

Written on: 09/12/2016 by 271Sloan (1 review written)

Beware of total price prompts - because I had vaguely priced my second hand/used contents with no advice from Transglobal Express - I was hit with a customs charge for x1.5 the price of sending the parcel in the first place. If I had known 'better' then I would have priced this more accurately and avoided any extra charges. Also, when it comes to paying charges - you have to deal directly with the real courier so it really does seem to be pointless using this company at all. It was… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/12/2016 by Elvika (1 review written)

I used this company for the first time this week, sending 2 parcels from the UK to Singapore. The parcels were collected from home within the times specified and the paperwork was clear and easy to complete. The parcels were easy to track on the Transglobalexpress website and they arrived 2 days later, which was the timeframe I had been given when booking. The staff were very friendly and helphul and the whole process was straightforward. I can't praise them highly enough and would definitely… Read Full Review

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★★★★★

“Fantastic Service!! ⭐️⭐️⭐️⭐️⭐️”

Written on: 01/12/2016 by JordanWhitehead (1 review written)

WOW UK - ROMANIA in 24 hours I got instant help 14th November late afternoon via telephone with booking as I've not sent a parcel abroad before. Parcel was collected 15th November at 14.22 hours and delivered with signature to Romania 16th November 15.00 hours. Absolutely brilliant service! I highly recommend ⭐️⭐️⭐️⭐️⭐️ … Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 25/11/2016 by Cayleeh62 (1 review written)

My goods delivered to a wrong address and waiting for update for more then a month but they are getting update from dpd from last more then a month ...... very poor customer service… Read Full Review

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★☆☆☆☆

“The package was collected late”

Written on: 22/11/2016 by davidconnelly7 (1 review written)

The package is now not going to be delivered until 11 days after collection when 4 working days were promised a maximum of 6 days after collection. A very poor service… Read Full Review

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