Hermes Parcel Delivery Reviews

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Hermes Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Useless and deserves zero star. Ordered a delivery...”

Written on: 12/09/2021 by steps271 (1 review written)

Useless and deserves zero star. Ordered a delivery through Dusk and they never delivered my order. Also suppose to have a delivery from Burton and get this message through tracking "We've got your parcel and it's on its way but a major event is slowing us down. We'll get it to you as soon as possible." Order was placed on 27/08/2021????? Had same problem with the order from Dusk that never showed up. I will do research and if they use this useless sham company, I will definitely not order from… Read Full Review

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★☆☆☆☆

“Courier Collection”

Written on: 09/09/2021 by Barbie80 (1 review written)

I booked and paid for a parcel to be collected by Hermes Courier on 7th September. Today is 10th Sept and the parcel has not been collected. I have had no notification as to why. I have tried umpteen times to contact Hermes by e-mail, digital assistant and telephone. I have had no replies and the phone number is automated asking continuously for a Tracking Number which it didn't recognise and then cut me off. I have used Hermes on numerous occasions but this is not the first time this situation… Read Full Review

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★☆☆☆☆

“Never ever delivered a parcel to me to the correct...”

Written on: 01/09/2021 by jnFitzgerald401 (1 review written)

Never delivered to correct address Recently I have had 6 deliveries by Hermes. Every single one has been delivered to the wrong address the photo proving delivery are with the parcel in a porch. I have no porch and it is not my bungalow. Impossible to speak to any one. The auto chat does not solve the problem just says it’s delivered. The phone line is a automated service only and you just go round in circles as it then says phone again. I am now asking people if they do use Hermes for… Read Full Review

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★☆☆☆☆

“Parcel "Lost"”

Written on: 30/08/2021 by Junico (1 review written)

Appalling service from Hermes, parcel scanned and I made the courier sign for on pick up. It was never scanned again and was determined lost by Hermes after 10 days. I think it was taken but they are saying it's my bad luck I'm out of pocket because I didn't take up extra insurance when I booked. Surely Hermes have corporate cover if items are lost. By the way, the parcel weighed 8.5 kilos and was festooned with red fragile tape, pretty hard to lose I'd say. Rubbish company… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 27/08/2021 by SheaStanley (1 review written)

This company is awful do not trust them with your parcels. I booked a collection for 2 day delivery, it turned up 10 days later damaged beyond repair and even though I paid extra to insure it they don't care. They claim it's prohibited even though I tokd them what it was before paying extra for insurance. Now left over £200 out of pocket due to them. Do not be tempted by their cheap prices… Read Full Review

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★☆☆☆☆

“Return not collected”

Written on: 27/08/2021 by DaveJuno (1 review written)

15 mins before timeslot for collection expired the tracking status changed to "We've tried to collect your parcel today but it looks like it's already been collected. Please contact your retailer if you need any help" Item had not been collected - CCTV confirmed no attempt made. Amazon said it was a very good courier and issued anorther return label. Not possible to reach any human and chatbot on website tells you nothing and offers no real help… Read Full Review

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★☆☆☆☆

“not delivered”

Written on: 27/08/2021 by Linaaaa (1 review written)

had two items to be delivered recently; one local, the other one international. Both were damaged beyond repair and coudn't be delivered. Both were expensive and I'm pretty sure workers just took them. If the parcel is damaged it doesn't become property of Hermes does it? It must be delivered as long as the address is visible… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 21/08/2021 by ucNewton1951 (1 review written)

Hermes have told me they have tried to deliver my parcel three times and as I was not in they are returning my parcel to sender. This is incorrect as I have been at home and no one has tried to deliver my parcel. Trying to get in touch with Hermes on line or by phone is just getting in touch with a Digital assistant which is inaccurate and in fact useless. Hermes are an appallingly bad service and I would never use them to send a parcel. I cannot do much about reaching an item purchase on eBay… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 20/08/2021 by McCannyu282 (1 review written)

The worst service ever. Parcel was supposed to be delivered two days ago. I haven't received any email from them, updates or contact. So I contacted them via someone what a load of rubbish. Just says out for delivery due two days ago. So tried calling their contact number which wasn't easily provided. And once I gave my details, they just say out for delivery due on the date of two day prior. I'm absolutely fuming because I urgently needed my item… Read Full Review

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★☆☆☆☆

“Unreliable with no customer support”

Written on: 12/08/2021 by Zima (1 review written)

Missed a delivery? Good luck getting your parcel again. After missing the first attempt, I received two conflicting messages where one said the second delivery attempt will be the next working day and the other said they will send more info about the delivery in a week time. It's been a week now and the tracking shows that the parcel has been sitting at the depot for 3 straight days without any movement. Customers are completely walled off by an impenetrable automated "support" that tests even… Read Full Review

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★☆☆☆☆

“Not worth bothering with”

Written on: 11/08/2021 by BronsonHagan96 (1 review written)

This week another of my parcels missing..they lost 9 parcels over Christmas Hermes can't deliver parcels properly l keep getting conflicting messages my parcel was due Sunday then Monday then Tuesday it's now Wednesday apparently it's with Hermes yet they told me Hermes had it since Saturday l don't know if I'm getting my parcel so many excuses it's not fair to ask people to wait in until Hermes decide when it suits them to deliver it l wouldn't recommend Hermes to anyone I'm fuming… Read Full Review

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★☆☆☆☆

“A truly appalling 100% failure record”

Written on: 06/08/2021 by Nicole115 (1 review written)

Truly appalling - after another two week delay a chatbot response tells me that they've lost my parcel "somewhere in the Hermes network" ... That's a 100% failure record - six out of seven parcels 'lost' with the seventh 'delivered' torn open and emptied of all contents. It's impossible to speak to a real person, customer service is non-existent and to have managed to 'lose' EVERY item is an ignominious achievement! From now on, if Hermes is the preferred courier of any company, I shall buy… Read Full Review

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★☆☆☆☆

“Most appalling customer service ”

Written on: 31/07/2021 by Susyjo (1 review written)

I’ve been waiting a week for my parcel . Absolutely diabolical service . Automated system on every line of communication . I’ve even written to the CEO of Hermes . Worst courier company I’ve ever dealt with Do not use… Read Full Review

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★☆☆☆☆

“LOST PARCEL, NO REFUND. HERMES DONT WANT TO KNOW”

Written on: 28/07/2021 by StewartFarrell (1 review written)

Hermes lost my parcel. I completed a claim form and was informed I’d need to wait up until 28 days. I waited and waited, nothing! I call up the customer service team who tell me they’ve closed the case and nothing more can be done. They won’t reopen and have said I can email the claims team but they’ll see it’s been closed and won’t even open the email. By the way three calls to Hermes customer support today. 15 min wait each time. Twice call got answered and no-one spoke, got a… Read Full Review

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Rainhasoares's Response to StewartFarrell's Review

Written on: 30/07/2021

Hi they lost my parcel too, and that was weighing 5 kg, and it was big parcel and worth £200, and they are refunding only £25. I heard they are auctioning the lost parcels.

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★☆☆☆☆

“False delivery claims”

Written on: 26/07/2021 by AndrewGLamb (1 review written)

I went on the Hermes tracking site today to find they had stated that my parcel was delivered at 11.53 this morning and left securely in shed. The delivery address is my office where I arrived at 08.30. Hermes have not attempted any delivery to this address today, and we DO NOT have a shed in which they could possibly have left the parcel. This is not the first time that they have claimed to have delivered to this address without ever actually arriving here!!… Read Full Review

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★☆☆☆☆

“Terrible customer service and no help whatsoever”

Written on: 16/07/2021 by AnsleyHowell (1 review written)

For contactless delivery Hermes offers to leave the parcel at the door step. I used this option. As soon as I received the email notification, I went to my front door to pick up the parcel, but it wasn't there. We have security cameras and they don't show anybody delivering anything. I called Hermes three times. First time I was told that the parcel might be delivered later (despite the email notification). The second time I was told that they hold no liability. The third time I was told that… Read Full Review

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★☆☆☆☆

“contacting customer service”

Written on: 13/07/2021 by liverpool69 (1 review written)

this company is terrible i have been trying to contact them about an item that has been sent from america and it arrived in uk 5 days ago and has been checked in the airport and hermes has still not been and got it for delivery so i have been trying to get in touch with this company to ask them why taking so long but i cant speak to anybody it keeps putting me in touch with a silly automated thing that is supposed to answer you question but all it does is ask for your tracking number then… Read Full Review

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★☆☆☆☆

“Make it up has they limp a long.”

Written on: 08/07/2021 by Cullenfv323 (1 review written)

Why this business is still operating and large companies use them is beyond me. They say they tried to deliver pass that on to the company they are contracted to deliver by in this case Amazon. In reality they have never been near the place of delivery there are loads of complaints on face book from people experiencing the same fob off from them on face book. Prime next day delivery usually works well unless Hermes is used then you get a message that it could be ten day`s after their attempted… Read Full Review

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★☆☆☆☆

“Bowl totally smashed into 10 bits”

Written on: 07/07/2021 by leahmariekey123 (1 review written)

Got a delivery of a victorian Jug and washbowl. The item was bubble wrapped with newspaper surrounding it, so totally protected. Arrived, the jug not damaged, but bowl was in about 10 bits. Even though it was fully protected with fragile written all over it. Either item was dropped or thrown with force or stood on, however box wasnt damaged. now, I drive to collect fragile items… Read Full Review

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★☆☆☆☆

“Do not use 3 times in 2 months i have had empty bags...”

Written on: 06/07/2021 by marksite2002 (1 review written)

Do not use 3 times in 2 months i have had empty bags delivered rather than what was sent the items have to be cut out to remove because of they way the item is wrapped no one from Hermes will contact you even if you request they say they investigate but personally i dont think they do they say they are cheap but if you insure the item then you can get it cheaper from other company's I would not use this company again ever I sent a laptop a black bag was delivered a mechanic air gun again a… Read Full Review

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