Hermes Parcel Delivery Reviews

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Hermes Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Signed-for? What a joke.”

Written on: 22/11/2017 by Pat362 (1 review written)

Received 2 signed-for packages - though I didn't sign for them even though I was in. Had to search for them after receiving an email saying I'd received and signed for them, and found them in the log store outside. Ridiculous way of running a business… Read Full Review

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★☆☆☆☆

“Wasted space.”

Written on: 16/11/2017

Returned two parcels back in end of August Amazon cannot trace them ,the supplier cannot trace them .I have asked the same question from 8 different people including 2 letters to the CEO who answered the first one through a underling who put me back to the 5th person I had contact with ,the second letter I sent to the CEO she chose not to answer even though they required a signature . The question I repeatedly asked was why when a local Hermes courier collects parcels from me he gives me small… Read Full Review

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★☆☆☆☆

“PARCEL DELIVERY SERVICE”

Written on: 15/11/2017

SENT A PARCEL. HERMES SAID IT WAS OVER WEIGHT FINED £3 PLUS £2 POSTAL CHARGE.HERMES SAID PARCEL WAS 300g OVER WEIGHT. SO I CHECKED MY SCALES WITH A 1kg BAG OF OATS FROM ASDA. GUESS WHAT SCALES READ 1kg. NOW I KNOW MY SCALE ARE ONLY KITCHEN SCALES BUT COME ON HERMES THEY CAN'T BE 300g OUT. HERMES YOU CAN COME AND CHECK MY SCALES ANY TIME.I PAID THE FINE HAS THEY HAD MY PARCEL I HAD NO CHOICE. WON'T BE USEING HERMAS AGAIN.THERE PICK UP POINT DON'T HAVE SCALES SO YOU CAN'T CHECK THE WEIGHT YOU… Read Full Review

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★☆☆☆☆

“Email from Hermes to say my parcel was delivered but...”

Written on: 08/11/2017 by SaraiBeebe (1 review written)

My parcel didn’t arrive although they said it was delivered I can’t get to speak to anyone and chase it up what do I do??… Read Full Review

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★☆☆☆☆

“Broken back gate latch”

Written on: 05/11/2017 by anne66 (3 reviews written)

Would never use this company, they delivered my parcel while I was not in and they left it round the back. When I came home they had not shut the back gate so wind had blown my gate and broke the latch on the gate. Could not even open the gate. I complain to the Hermes and sent pictures in, they more or less said that it wasn`t their driver`s and that was the end of the matter. Disgusting customer service, worst courier service in the country. I would definitely not recommend them to anyone… Read Full Review

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★☆☆☆☆

“Parcel delivered but not received.”

Written on: 02/11/2017

Parcel due to be delivered today and according to tracking an attempt to deliver it was made at 14.45 but no answer although I have been at home all day. No note left by courier. Trying to talk to someone at Hermes is nigh impossible apart from an attempt will be mad tomorrow to redeliver. Poor customer service… Read Full Review

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★☆☆☆☆

“An absolute joke”

Written on: 31/10/2017 by 218Wiley (1 review written)

The first and last time I would use this company. On four occasions they promised to collect a parcel and no-one ever turned up. They love to have feedback on their website and webchat, but they fail to understand that all of that is irrelevant if they can't simply do what they promise they are going to. The worst company I have ever dealt with… Read Full Review

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★☆☆☆☆

“Took my parcel in it was scanned and I was given a...”

Written on: 30/10/2017 by RoseJay (1 review written)

Took my parcel in it was scanned and I was given a receipt. 5 days later the buyer asked where it was?? I checked the tracking details said it was still waiting to be taken to the shop. I found the bar code was for the shop and so with not proper legal receipt I do not have any proof I gave it in. The receipt barcode is for the shop but this has not been updated for 11 months it is giving details of last December. The Handheld must have failed to work, as it never went onto… Read Full Review

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★☆☆☆☆

“worst delivery service”

Written on: 28/10/2017 by priantha (1 review written)

Hermes driver lost my parcel I did not get any refund. I had to refund to the buyer from my own pocket . never trust this service , you will loose your parcel and money. very poor customer service can't contact them all customer service numbers are fake… Read Full Review

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★★★★☆

“Good Service”

Written on: 28/10/2017 by Sierra409 (1 review written)

Feel compelled to write a positive review about Hermes as have always had parcels del'd promptly and in good condition (left inside my porch as out most days). Can understand that service may not be consistent, but just had an issue with another courier service that has made me appreciate Hermes… Read Full Review

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★☆☆☆☆

“Totally inept.”

Written on: 28/10/2017 by ChelseaBoy5150 (1 review written)

Sent my parcel, a pair of boots costing £135 from eBay. I followed using their tracking, but recipient was out. I required a signature. Tracking showed a return to the depot. Then nothing. I contacted the recipient who said he'd not heard from them since missing the original delivery. I contacted Hermes, and TWO days later, an apology that my parcel was deemed as 'LOST'. I filled out an online claim to be told my claim was topped at £20. Despite ALL the evidence of the eBay transaction, the… Read Full Review

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★☆☆☆☆

“Stay away awful ”

Written on: 26/10/2017 by Darsha (1 review written)

Will never use them if I can help it. Lazy st best and unhelpful at all times… Read Full Review

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★☆☆☆☆

“Stolen”

Written on: 25/10/2017 by Drakei188 (1 review written)

I had a parcel sent to me. The driver went on holiday leaving it at home. So I never got it. I reported the driver and after that all my hermes parcels never got to me… Read Full Review

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★★★★★

“always simple to use”

Written on: 24/10/2017 by ThomasReid (3 reviews written)

Its so easy to use. I love the way I can print a label off at home, and just dop off at my local one stop shop. Job done… Read Full Review

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★☆☆☆☆

“Tracking Says On It's Way”

Written on: 24/10/2017 by Nickashl (2 reviews written)

Purchased item through Amazon. Seller used Hermes for delivery. Estimated delivery 18/19 Oct. By 22 Oct the tracking still said it's on it's way and delivery due 19 Oct. Still saying that now and it is late on 24 Oct. Seller yet to explain this. 

Not the first issue I've had with Hermes, including claims that the item has been delivered and then it appears days later. 

Very worrying, especially as eBay seem to have teamed up with them now.
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★☆☆☆☆

“customer service none exsistent ”

Written on: 21/10/2017 by Bateman423 (1 review written)

words fail me on there lack of communication and service. would rather walk than trust them to deliver. customer service just a robot will never use again… Read Full Review

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★☆☆☆☆

“Been trying to get Hermes to deliver a parcel for the...”

Written on: 18/10/2017 by RohanSpence95 (1 review written)

Been trying to get Hermes to deliver a parcel for the last 6 weeks!! It is an item that is being returned and we are waiting for a refund which we cant get till the item has been returned. Hermes are a complete waste of space… Read Full Review

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★☆☆☆☆

“Worst Delivery Company Ever!”

Written on: 15/10/2017 by Axel230 (1 review written)

If I could give them minus rating I would. Never deliver and could not care less - say they can't find the property, yet we are a big business along a major main road in Hackney following into the city. Cancel the online chat - worst customer service - do not care attitude! I do not know why companies are still using them! Whatever address I choose they have issues with - if royal mail, DPD can find them why can't you? Paying a load of people to do nothing! … Read Full Review

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★☆☆☆☆

“Abysmal”

Written on: 14/10/2017 by BrodieReese388 (1 review written)

Bought on line from premierman. i buy from the regularly, i get an email advising of a delivery time, only to find on their tracker that theu tried to make a delivery within the delivery time, waited in again no show, abysmal service … Read Full Review

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★☆☆☆☆

“no delivery”

Written on: 12/10/2017 by 105Vogel (1 review written)

you wait and wait and still no deliverys, full of promises, avoid, abysmal service… Read Full Review

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