Hermes Parcel Delivery Reviews

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Hermes Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Atrocious customer service”

Written on: 12/10/2020 by Violetm144 (1 review written)

Terrible customer service. No way to get hold of anyone. All phone numbers are automated and do not connect to anyone you can speak to. Eventually had to ask for a refund. Sent my parcel by other means… Read Full Review

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★☆☆☆☆

“"A NO STAR REVIEW WOULD BE APPROPRIATE, AVOID AVOID AVOID"”

Written on: 07/10/2020 by FWFP (1 review written)

Hermes have lost 2 x separate parcels I have sent over the last two months I stopped using Parce2Go because they lost a £ 170.00 item moved to Hermes and it seems I have jumped out of the frying pan into the fire. They are almost impossible to contact with their ridiculous useless digital assistant "Holly" I am running out of couriers to use. It seems their attitude is "We will take their money, try to deliver but if we don't it doesn't matter" no one person is accountable and we cant be… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 21/09/2020 by Madilyng222 (1 review written)

I was told my delivery would be between 4-8 Saturday,email at 6pm to say sorry you weren’t in,yeah I was,will deliver Monday,imputed my Tracking number & selected leave with neighbour,& guess what get a email sorry you weren’t in,as soon as I saw my item was getting delivered by them I knew it would be trouble,Hermes worst ever… Read Full Review

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★☆☆☆☆

“Absolutely Useless”

Written on: 07/09/2020 by RashadAbbott (1 review written)

Absolutely Useless, I have yet to have a parcel delivered on time, and shops continue to use them what happened to customer satisfaction you pay for next day delivery and get it 3 days later you could have just waited and saved yourself money. Oh and the best part is the excuses, I'm waiting for 2 pairs of shoes to be delivered and I got a notification saying 'Your parcel appears to be a bit too big! Your parcel will be delivered by a specialist Hermes courier due to its size. We'll have it on… Read Full Review

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★☆☆☆☆

“Said tried to deliver parcel. I was in and they did...”

Written on: 02/09/2020 by 311Kelleher (1 review written)

Hermes told me my parcel would be delivered between 4.00pm and 6.00pm. I was at home all afternoon and listening out for my delivery. They failed to turn up but sent an email incorrectly saying that they had tried to call but I was out. The email said that a card would have been left saying when the next attempt will be made. No such card was left, as indeed it could not be as they did not call… Read Full Review

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★☆☆☆☆

“No parcel no contact number to speak to a human.”

Written on: 31/08/2020 by 17651kawasaki (1 review written)

The supposed parcel was delivered and supposedly signed for on Friday, because of Covid there was no signature. Hermes did deliver one parcel with a different tracking number however the three metre long pole would not even have fitted in his vehicle. I have tried several methods of contacting Hermes but all seem to be automated. You have my email, please contact… Read Full Review

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★☆☆☆☆

“Do not recommend ”

Written on: 14/08/2020 by Duncane495 (1 review written)

Would give no stars if possible!!! Shocking service. Had a parcel for 10 days now. For the last week been a note on tracking to say there has been delay and will be moving in next 24 hours!!! Cannot speak to anyone at Hermes -just get a ridiculous computer chat. Absolutely would not recommend… Read Full Review

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★☆☆☆☆

“UNRELIABLE. CANNOT CONTACT THEM. TERRIBLE SERVICE.”

Written on: 13/08/2020 by Rojamo77 (1 review written)

Would never use Hermes. They frequently do not turn up to collect after being paid. Frequent report of damage by recipients that I have sent to. Recently sent two pictures to Northern Ireland. Very well wrapped with FRAGILE tape all round. Buyer reports both smashed and will cost £48 each to repair. Have to now arrange some payment back to my buyer at a loss of £32. Have spent 4 hours attempting to contact Hermes to claim and all phone numbers are automated taking you round and round in… Read Full Review

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★☆☆☆☆

“They say 'Delivered and signed for' IT WASN'T”

Written on: 04/08/2020 by Skiperoo (1 review written)

On the 19th of June I was told by Hermes to expect my parcel between 1-3pm. I was waiting at home when at 13.38 I received an email to say the parcel had been 'Delivered and signed for.' No one had been to my house. I tried the online chat and 2 phone numbers. Each time I put the tracking number in it said 'Delivered and signed for' and cut me off. Parcels weren't being signed for because of covid19. Over the past few weeks I have contacted Ebay, Parcelink and Hermes by phone, email and I wrote… Read Full Review

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★☆☆☆☆

“Hermes Damaged and Lost our Items”

Written on: 24/07/2020 by jamespmcnally (1 review written)

Recently I sold my sons electronic piano on ebay. We used Hermes for delivery and It was well wrapped up to protect during transit and marked fragile. It arrived with the buyer badly damaged indicating a very poor and inconsiderate delivery service. We paid Hermes for insurance in case of loss or damage but when we claimed Hermes responded that musical instruments are not included. Incredible!. To top this we recently sold another item on ebay, this time a kayak trolley. We posted the item a… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 25/06/2020 by Perkins245 (1 review written)

Just pay a little extra for a proper courier and always email ahead when ordering online to make sure this company isn’t involved in the process. The stress and disappointment just isn’t worth it… Read Full Review

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★☆☆☆☆

“Parcel delivered but not received ”

Written on: 25/06/2020 by wbPratt177 (1 review written)

Liers thats what i have to say about this company. Cant believe they got away with this @:#^#. Im sure they need tk take photos of delivering parcel so they better show me the proof. Im so mad right now. But km not leaving this laying down. They think people got money to waste. This company needs to shut down… Read Full Review

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★☆☆☆☆

“terrible company, avoid , they care nothing for sender ”

Written on: 17/06/2020 by Drakeak214 (1 review written)

i took 41 parcels to a drop shop, labelled as provided by hermes online. next day they emailed saying they had issue wrong labels, expect delay.14 days later they start to be delivered, they relabelled with a 3-5 day label, not 1-2 days, or the 1-2days labell i paid for. i lost nearly £2000 of small plants, and had to refund most of my customers. use these again? tell others not to also.... be warned, spread the word - this is myhermes… Read Full Review

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★☆☆☆☆

“Scuba dive community ”

Written on: 15/06/2020 by WhitneyArmstrong484 (1 review written)

In general absolutly terrible service to many many Scuba divers who use there service Lost parcels, unable to get coherent answers from customer service, being ignored the list goes on and on avoid like the plague… Read Full Review

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★★★★★

“HERMES BEST DELIVEY COMPANY EVER”

Written on: 12/05/2020 by rapunsal (1 review written)

Amazing delivery company ever !!! I can only assume that the bad reviews are from DPD as they must be loosing business to them Because they are terrible and its not the delivery drivers fault as they run the poor people into the ground by not giving them deliveries in order so they are driving all over the place exhausted anyway keep up the good work HERMES fantastic… Read Full Review

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★☆☆☆☆

“Dreadful, non-existant service”

Written on: 03/05/2020

Reading through other reviews on this and other sites, I am not in the least bit surprised to discover that parcels shipped via Hermes habitually never arrive. Food parcel requested from Aldi, Hermes claimed that they 'had the parcel' and it 'was on it's way' and eventually 'out for delivery'. It never arrived, and Hermes said to contact the sender, despite the parcel being in their possession. Especially galling as the intended recipient is vulnerable and self-isolating. The order was placed… Read Full Review

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★☆☆☆☆

“Impossible to contact is this company even exist?”

Written on: 21/04/2020 by McQueenvf331 (1 review written)

I ordered on MandM direct they use a delivery company called Hermes I dont even know if this company exists as is no way you can contact them. They didn't deliver my parcel no explanation just an email that the adress is not complete and I should contact them. I check several times the address is complete, tried to contact them you have 2 choices to come back tomorrow ( this is every day) or contact supplier. How is this possible no way to contact the deliver company!?!?!?!?!?!?!?!?! It dosent… Read Full Review

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★☆☆☆☆

“Impossibel to contact”

Written on: 03/04/2020 by xtO'Donnell336 (1 review written)

Impossibel to contact, I paid for a courier collection 10 days ago. Collection confirmed for next day. No collection and emailed a query which took 3 days to answer. Answer said "Query Resolved" parcel will be collected soon. No collection. Published (premium rate) number is changed. No answer on revise number just repeatedly all operators are busy! This level of service is a joke, quicker to walk the parcel to recipiant!… Read Full Review

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★☆☆☆☆

“Parcel not delivered”

Written on: 28/03/2020 by sjTierney494 (1 review written)

I waited all day for my parcel. Parcel tracking says the parcel was delivered. I was told the parcel was left on the porch. I do not have a porch and the driver did not ring the bell. Very disappointed… Read Full Review

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★☆☆☆☆

“They claim attempted delivery NO WAY”

Written on: 25/02/2020 by kerryfletcherwills (1 review written)

I order regularly from amazon who sometimes use Hermes, My parcel was due yesterday, they claim they attempted delivery but were unable to leave unattended, I was in all day and received other orders. They did not come so no delivery attempt note posted through my door. I cannot get out so cannot go and collect from somewhere? Grrrrrr amazon website not easy to navigate for this sort of problem. … Read Full Review

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