DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“worst experience ever”

Written on: 27/10/2017 by Tyshawn337 (1 review written)

Had to use it a number of times, each time terrible experience. A waste of money, their customer service keeps lying they can't find the details of your delivery - and then transfer you to someone else, so that you start explaining again. The driver failed to deliver to a pick-up shop twice, failed to deliver to my home twice, now I have to go and pick it up from a depot in the middle of nowhere. A waste of time and money. There's nothing you can like about this company, avoid it at all cost… Read Full Review

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★☆☆☆☆

“WORST service I have ever received from a shipping...”

Written on: 27/10/2017 by jtboardm (1 review written)

The only reason I rated DPD one star is because 0 is not an option. This company has twice failed to deliver my package and lied about it. The first time I tried to play by the rules, calling various service numbers and asking for the package to be delivered the next day according to my instructions, this resulted in nearly TWO WEEKS of delay from the initial scheduled delivery date. One gentlemen in particular, in the warehouse in Avonmouth, was just downright rude, screamed at me, and hung… Read Full Review

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★☆☆☆☆

“READ BEFORE YOU USE DPD”

Written on: 05/10/2017 by Tatumf472 (1 review written)

DO NOT USE THIS COMPANY. I have had so many bad experiences with this company that I almost want to make it my life’s work to make sure no one else uses them. Bought an item and opted for Saturday delivery via DPD. The item was a present needed for Monday so I paid the extra courier charge. DPD have an app which lets you track the parcel. App showed that the package had been received by DPD and then it vanished! Given that the parcel was last in DPD’s hands, I’d have expected them… Read Full Review

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★☆☆☆☆

“two weeks one attempted”

Written on: 04/10/2017 by shentam (1 review written)

two weeks one attempted in 21.40 night, send parcel back to Germany twice,what a ridiculous company!… Read Full Review

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★☆☆☆☆

“Non delivery”

Written on: 28/09/2017

I have left good reviews for DPD previously but never again after my parcel was not delivered. They were previously spot on but not now. When they have contact details and cannot be bothered to notify you its disgraceful… Read Full Review

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★☆☆☆☆

“I ordered a new phone and was told it would be...”

Written on: 25/09/2017 by vraidex (1 review written)

I ordered a new phone and was told it would be delivered by DPD on Monday. I stayed in, worked in the front garden so I wouldn't miss the delivery. Imagine my surprise when I got a text message saying that there was nobody there to sign for my package, but that they had left a card. And a photo of where they said they had left the card. Which was actually a photo of the inside of a delivery van, parked in a random car park nowhere near my house… Read Full Review

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★☆☆☆☆

“Didn't even try to deliver”

Written on: 15/09/2017 by evayyang (1 review written)

It said it will deliver my parcel on Thursday and received a message saying that no one was in. This is a clear lie because my delivery address is office address and it is staffed to receive parcels 24-7. There is a photo given on the tracking and it is not my office at all. I tried to change the address to a clearer one and asked for the parcel to be delivered next day again on Friday and received exact same message saying that "sorry we missed you" and your parcel will be delivered to a shop… Read Full Review

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★☆☆☆☆

“Dont DBD Group or Paracel2Go for Express Deliveries to...”

Written on: 12/09/2017

DPD UK advertises "Air Express (1-3 Days)" delivery to Australia....BUT they use a budget courier company inside Australia to do their deliveries which don't do Express Deliveries!!!! So they are charging high prices for Air Express to Australia but they themselves are choosing a budget form of courier service to deliver the Express Delivery in Australia! My DPD Air Express from the UK has taken 13 days so far and I still don't have the parcel! I live in South Australia and their courier agent… Read Full Review

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★☆☆☆☆

“I had a completely DISASTROUS experience with these...”

Written on: 09/09/2017 by radulefter (1 review written)

I had a completely DISASTROUS experience with these DPD people and I'm going to tell you all about it so you don't get treated the same way I did. I ordered a package with an express delivery for the next day. SO, on the next day, before it was about to arrive, they sent me an email telling me to choose what to do with the package if I wasn't at home. I was not at home, so I clicked on the link telling me to choose a delivery location close to my home. The moment I did that, I got a message… Read Full Review

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★☆☆☆☆

“They lost my parcel”

Written on: 18/08/2017 by Kriisszz (1 review written)

The dpd lost my luggage 4 months ago, and they keep saying that they will get back to me. I can't believe a company can work like that,bunch of criminals. it is unbelievable that they keep lying to me. how is that possible they legally run that company? i dont recommend anyone to use their "services"… Read Full Review

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★☆☆☆☆

“Delivered to wrong house number”

Written on: 16/08/2017 by Pruitt426 (1 review written)

Was told time of delivery so I informed recipient who was in. No knock no card left no parcel. Left several doors down as got number wrong. Needs to go to Specsavers. Lost parcel waste of time and money… Read Full Review

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★☆☆☆☆

“Utterly ridiculous company and service”

Written on: 14/08/2017 by AlannahHall (1 review written)

I would have reviewed this company with no stars but that option was not available! Utterly ridiculous customer service I have received. Delivery was schedule on Friday, text message received with 1 hour time slot. Another message received shortly after stating delivery was attempted but no one was there to sign for it. In fact no delivery attempt was made as I was at the delivery address all day. After finally getting through to someone at customer service (40 mins on hold), I was told that… Read Full Review

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★☆☆☆☆

“non delivery”

Written on: 13/08/2017

texted me in the morning ,item will be delivered 11.50 till 12.50 then at 12.24 text received saying item could not be delivered as nobody in yet I was in doing the front garden ,driver did not even call at all and no card recieved… Read Full Review

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★☆☆☆☆

“Useless web site”

Written on: 25/07/2017

Tried to leave safe place information on my delivery, TWICE. After the first attempt, I checked and the information hadn't saved. I did it again, with same result. Guess what, all we get is a card to say they missed us. So I go to their site to complain, fill in form and all I get is a "undeliverable email" message from their email provider! Same result from using the positive feedback form too! This is a company that you have no method of contacting. Well, if you want to hang on the phone… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 23/07/2017 by Waltonwe359 (1 review written)

Have waited in all day for a delivery, only to find they have tried to make the delivery to a different address. Tried email them, with a promise of a reply in 90. Have now been waiting 2.5 hrs… Read Full Review

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★☆☆☆☆

“worst company”

Written on: 22/07/2017 by 193Hughes (1 review written)

Despite emails and sms from the company with a time slot, I still 6 hours later have not received anything. I tried to call more than 3 times and after 20mns on the phone, the line has been cut without speaking to anybody. I am working out and had to stay home. what a waiste of time. no customer service… Read Full Review

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★★★★☆

“Good service eventually ”

Written on: 16/07/2017

I received an email from DPD saying when the parcel would be delivered. I waited in but did not hear the doorbell and they left a card. Was rather annoyed that they had not made more effort to let me know they were at the door. I rang the local DPD office. They got in touch with driver and he came back later in the day with the parcel. Eventual good service from the office and the driver… Read Full Review

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★☆☆☆☆

“I don't understand”

Written on: 11/07/2017 by bagorats (1 review written)

One star because they won't let me do less. I ordered something from Wayfair and because I'm at work all day I thought the best thing was to try get it delivered to work. So I got all the emails and time slot and "track your parcel" things only for me to stand waiting at the allotted time at the front door waiting. Nothing but an email to say I wasn't available to sign. Strange I thought as my work has massive double automatic doors and 2 lovely receptionists to take deliveries and give me… Read Full Review

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★☆☆☆☆

“Rude and unprofessional”

Written on: 07/07/2017 by gwBates1966 (1 review written)

Delivery staff are seemingly incapable of just ringing a doorbell.  They either bang hard and loudly on my wooden door, or simultaneously ring the bell and bang on the door.  I have resorted to sticking a bright yellow Post-It Note on my door with "BELL" and an arrow written on it but to no avail.  When I have politely pointed out that there is no need to bang on my actual door, I can only describe the response as incredibly rude and closely resembling that of a petulant child.  Please… Read Full Review

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★☆☆☆☆

“The worst carrier bar none”

Written on: 30/06/2017 by Wallacedp276 (1 review written)

In this day and age it is normal practise for carriers to inform customers of an approximate time for their delivery, normally a one hour time slot and the customer can usually track the parcel so that you do not have to wait at home all day for a package that isnt going to arrive until late afternoon and must be signed for. But then again there is DPD! I tracked my parcel from Brighton to Birmingham and then to their Deeside depot which is about 7 miles away from our address, but that was it… Read Full Review

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