DPD Express Parcel Delivery Reviews

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DPD Express Parcel Delivery

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Latest Reviews

★☆☆☆☆

“Basic incompetence”

Written on: 27/08/2021 by GradyStanton (1 review written)

I waited in for the 1hr window and then received a text saying delivery had been attempted but nobody was in. Phoned the retailer because you can’t phone DPD. Transpires that the delivery was attempted next door, despite both houses being detached and clear numbering at the front of each. Inflexibility of system means that delivery will now have to be attempted on another day. Such a basic mistake… Read Full Review

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★☆☆☆☆

“Worst place to work ever”

Written on: 30/07/2021 by ChelseaMacKay455 (1 review written)

This is the worst company to work. I've been working there for a long time. Begining was quite allright menagment team make everything to think that you're in right place. However everything is depends on the people who works there. Massive change came in 2020 in one of Leicestershire depot and everything falls down. Treating drivers as a rubbish, charging for completaly everything, no support at all, cheating on prices, rates. Draining from you all the money even it wasn't your fault as a… Read Full Review

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★☆☆☆☆

“How are they still in business?”

Written on: 19/07/2021 by freq77 (2 reviews written)

After ordering stock from OverclockersUK and receiving a confirmation on delivery, I waited quietly during my 1 hour slot only to receive an email that they attempted to deliver in the form of "Oh no! WE'VE MISSED YOU", after checking the Dpd browser page about my delivery I noticed the driver had basically taken a photo of the outside of my flat and drove off. I then went off to find some online support for Dpd, it doesn't exist, it's and endless loop of automation, I'm dreading to know just… Read Full Review

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★☆☆☆☆

“Not following health guidance and said didn't care if...”

Written on: 07/04/2021 by elSmith160 (1 review written)

On several occasions delivery guy and shop that does drop off/pick up refused to wear masks or make space. When I asked them not to endanger me said didn't care if I died as I'm ill. DPD head office have refused to act on complaint or give me complaint procedure. They also told me their advice to drivers is they don't have to wear masks! Management have no concern about the safety of the public or their staff. They've made a huge amount of money as a result of the the pandemic but, if they've… Read Full Review

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★☆☆☆☆

“Lost package, once again”

Written on: 11/12/2020 by peter00123 (3 reviews written)

I really don't know why people or organisations use DPD when there are better alternative on the market! Ordered a Christmas present for my mum from abroad. It was shipped on time but guess what? Lost by DPD. I contacted DPD and the 'representative' confirmed they have lost track of it but told me to call the company and ask them put in a claim!! How does that help me!? He didn't even offer to, or maybe DPD is not capable of, doing a search for it. It has reached the UK and they have… Read Full Review

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★☆☆☆☆

“Stayed home all day. Watched the DPD driver deliver to...”

Written on: 04/09/2020 by Pjones197772 (1 review written)

Stayed home all day. Watched the DPD driver deliver to other houses. Suddenly my delivery status is ‘not at home, couldn’t contact’. DPD: their lazy driver could not be bothered to cross the street. … Read Full Review

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★★★★★

“Brilliant”

Written on: 16/06/2020 by Brenda0303 (2 reviews written)

Fantastic service, the tracking is acurate and you can even follow the driver using the information given on the day of your delivery. Only took few days since order placed. Driver took photo of delivered goods… Read Full Review

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★☆☆☆☆

“Absolute rubbish!”

Written on: 26/05/2020 by Leblanc480 (1 review written)

hopeless, utterly hopeless. No idea what the hell they are doing. 16 days and still waiting. All other shippers took 2-3 days. Zero customer support - literally ZERO! Cant even get through to check what the problem is. Web chat says closed for the day try tomorrow! It 1130 on Monday morning! PATHETIC in every way. Steer clear!… Read Full Review

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★☆☆☆☆

“A soggy Christmas Present - but who cares-certainly...”

Written on: 12/12/2019 by Muellerhe102 (1 review written)

Event - DPD delivery at 13.14 on 12 Dec (all recorded on security cam) No early morning DPD notification of any kind of a pending delivery. No DPD notification that delivery has been completed. It's as if no DPD event has occurred today. It has however, rained heavily all day long. We went out and returned late afternoon, to find a "CARDBOARD" package sitting in front of the garage. It was in the rain, and on the ground which was soaking wet. In the box was a Christmas present for our son. It's… Read Full Review

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★☆☆☆☆

“Totally Incompetent. Zero * op[tion needed.”

Written on: 11/12/2019 by Laverdabru1116 (30 reviews written)

Having worked as a self employed courier, also as a postie, for many years, I usually have much sympathy for delivery firms. Had a week off due. Ordered some m/cycle parts from M&P, due to arrive on the Monday. Tuesday, DPD tracking service inform me the package has been delivered to another address in another city & signed for - by someone with a totally different name. Chase up M&P/DPD, each claims the other is at fault. I spend the next few days of my week off awaiting a promised… Read Full Review

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★☆☆☆☆

“Shocking Company”

Written on: 25/05/2019 by 343Ortiz (1 review written)

Terrible company. Customer service is shockingly poor and not interested in your problem, which is normally caused by their utter incompetence. My 2 packages (from the same company) arrived in my local depot on early morning of 22nd May, and I was informed that these would be delivered on the 23rd. they never arrived. I checked the dpd web to check to find nothing had happen. Next day I was told that they would be arriving….. took a day off work this time…. No parcels…. So, I made contact… Read Full Review

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★☆☆☆☆

“Waited in all day - they kept me hanging on saying the...”

Written on: 29/03/2019 by hostelgirl (8 reviews written)

Waited in all day - they kept me hanging on saying the driver was running late. Then as it turned to evening suddenly the story changed and they'd tried to deliver but they'd "missed me". Complete rubbish as I've been in all day. 15 mins on hold to get through to customer service only to talk to Seren rho could tell me absolutely nothing. I may as well have talked to the wall. So no parcel yet and a complete waste of my day staying home for these incompetent Muppets… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 28/02/2019 by Fishheadcurtain (1 review written)

I am writing to you to raise an issue about: Delivery Services The issue that I have experienced was: On the 26/2/19 i receive a message to say delivery would be the next day I then changed notification to say leave with my neighbour, I got confirmation regarding this request, on the delivery day a photo was taken of my door with a note to tell me I wasn't in!....I know I wasn't in because I was working and that's why I asked for it to be delivered to number 27, my next door neighbour… Read Full Review

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★☆☆☆☆

“totally incompetent”

Written on: 08/02/2019 by stevengray (1 review written)

Another zero stars. Totally incompetent. Day 1. Driver didn't even bother getting out of the vehicle even though I was in and they said that the driver left a card. No delivery, no card. Day 2. They put the parcel in the wrong van, with a driver doing a different route, so nowhere near. Day 3. Told by the "make it right" (never has there been a less apt name for a dept) that it would be put on a van that day and I would receive an e mail with estimated delivery time. No e mail came and so I… Read Full Review

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★☆☆☆☆

“Delivery date not met twice.”

Written on: 02/02/2019 by Huney (1 review written)

Appalling service. No communication. Delivery date not fulfilled twice. Phone never answered. Dreadful service… Read Full Review

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★☆☆☆☆

“Dreadful. Said the house was 'closed', said they hasd...”

Written on: 26/01/2019 by LeandroByrne250 (1 review written)

Dreadful. Said the house was 'closed', said they hasd left card but they had not. Changed 'delivery' times three times. Could not follow directions. Office staff were helpful but useless. Would never knowlingly use a retailer who use this company… Read Full Review

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★☆☆☆☆

“NOT RECOMMENDED!”

Written on: 25/01/2019

I have had a lot of experiences with multiple delivery couriers and DPD has been the absolute worst. My Sky order was sent via DPD- scheduled for a Sarturday 14.56-15.56hrs delivery, and yes, as many people on the internet are saying, I waited all day, took in seperate deliveries from Amazon (evidence that I was home!). I got the update on their tracking system showing that they were very sorry as my driver Varun was running 'a bit late.' This message was there till 10pm and no driver showed. I… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 23/01/2019 by pzKenny265 (1 review written)

Dpd delivered my parcel to an incorrect address, suddenly they couldn't contact the driver. They promised calls back and updates, which I never received. They opened a dispute, despite them admitting it was their driver's fault and now I have to contact the seller, phone DPD etc. It's disgusting for such a company… Read Full Review

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★☆☆☆☆

“STOLEN PURCGASE DPD???”

Written on: 26/11/2018 by Justin75 (1 review written)

Ordered from a Diamond store, my delivery today by DPD UK I was shocked to receive my parcel bag had been opened and had tape to seal it, box torn damaged ? Contacted supplier who was very helpful i supplied photo's and cctv of package in hand as you could see it was not sealed correctly before delivery, I opened the parcel to find my purchase had been stolen contacted DPD Customer line, chap very nice apologetic said he will contact branch? no call at Present don't know if they will ???… Read Full Review

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★☆☆☆☆

“I use this for work deliveries. In the last four...”

Written on: 02/11/2018 by beverlykirkup (1 review written)

I use this for work deliveries. In the last four week's of the two deliveries that go to my London store the driver as signed that he has delivered before 12.00 (the service that I pay for) on at least a weekly basis. He knows my staffs names. Although we have been in touch with head office they seem unable to sort this out. I would expect the driver to be given at least a warning and disciplinary action to follow… Read Full Review

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