Glasses Corp - www.glassescorp.co.uk

Glasses Corp - www.glassescorp.co.uk

User reviews
4.7

Customer Service

4.7

Quality of website

4.3

Value For Money

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Glasses Corp - www.glassescorp.co.uk

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Glasses Corp - www.glassescorp.co.uk
4.74 23 user reviews
591%
40%
34%
20%
14%
4.7

Customer Service

4.7

Quality of website

4.3

Value For Money

User Reviews

Shargal
5

Customer Service

5

Quality of website

5

Value For Money

Excellent Service And Glasses

I have now just purchased my second pair of a Rayban sunglasses from Glasses Corp and I have been extremely satisfied again. The first pair I bought was for one of my sons at Christmas. I ordered and when they arrived they were the wrong colour than I wanted. In checking my order it was me who ordered the wrong colour. I got in touch and explained and they were fantastic. Because of the timescale so close to christmas I ordered another pair in correct colour and sent back wrong ones. The new ones were with me in 2 days and refund was in bank within the week of sending wrong ones back.

This time I wanted prescription Ray bans for my other Son. I wasn't sure if this was possible so I emailed and was advised to send prescription to see. Was advised it was possible. I was dealing with an advisor who was extremely helpful. The order was placed and again I received the glasses within a few days of order. I will never go anywhere else for my sunglasses in future. Excellent company, excellent service and most of all excellent prices.

howardbowry

Excellent Service And Delivery!

What refreshingly great service. I urgently needed a pair of sunglasses for a gift, next day delivery the week before Christmas. Unlike many companies I was able to speak with a representative who answered the phone promptly, confirmed the model was in stock and even offered to send them via Royal Mail Special Delivery at no extra postage cost!I think I spoke with R0bert. They arrived the next day and were perfect. Now that's what I call service! - it isn't difficult to be efficient, friendly and offer value for money and in return I am writing this review and recommending them. Well done GlassesCorp!

mrlloydyeh
3

Customer Service

3

Quality of website

4

Value For Money

Website Needs Updating!

Item was displayed as 'In stock' and for a good price so i went ahead with the perchase. A week later item is still being 'picked', when I spoke to a member of staff i've been told wont be in for another couple of days. I feel the website should be updated regularly as i can see this is an ongoing issue they have clearly not addressed.

luze25
4

Customer Service

5

Quality of website

5

Value For Money

Great Purchase, Great Sunglasses!!!

At the begining I wasn't sure about buying online and I didn't trust that the prices in the web were for original items. when I read about others opinion I choose a pair of ray ban aviators, I found the one I wanted. the purchase in the web was very easy and I trust all the process. the sunglasses arrived in 2 working days and they came in a it's original package and they are exactly what I was looking for.

I completely recommend this web site to buy original sunglasses for less.

Gingergirl32
5

Customer Service

5

Quality of website

5

Value For Money

Super Speedy Delivery

I ordered a pair of Rayban Wayfarers from Glasses Corp on a Friday afternoon at about 2pm. I was absolutely amazed to have them delivered at 10am the next day! This was the best price I found online, size is perfect. Thank you!!

Ringo999
1

Customer Service

2

Quality of website

1

Value For Money

Do Not Buy From These Guys!

I'm amazed by the wonderful reports on here and can only assume that they've been written by friends and family of this company as my experience was very different!

I ordered a pair of Oakley glasses on Tuesday after the website stated they were in stock. I then received an email after I had paid saying these were not in stock, were on order and would be with me in 3-4 days.

I tried to contact Glasses Corp on Thursday to ascertain the status of the order as I am going away on Saturday and needed then by then, if this wasn't possible then I would cancel theorder and buy from another company who had them in stock and delivered next day. After about 20 attempts (the phone is either constantly engaged or just rings out without giving you an option to leave a message) i got through to someone who said the glasses should be with them today. I explained about going away and he said he would call me if the glasses didn't arrive. No call was made so I assumed they had received the glasses and dispatched them.

I checked the website this morning and the order status was still stating "picking". I have then spent an hour trying to get through on the phone this morning, once again it constantly rang out or was engaged. When I finally got through another guy said the glasses weren't received yesterday. When I said that someone was meant to call me if this was the case he didn't seem bothered at all so I immediately asked for a refund.

The amount of time I spent chasing this company was ridiculous and their service is terrible, I really suggest you do not buy from this company at all, use a more reputable company that delivers what they promise.

In the end I have ordered new glasses at basically the same price and have already been given a tracking number for delivery tomorrow.

Avoid Glasses Corp at all costs!!!

3
GlassesCorp

Please see our reviews at:

http://www.trustpilot.co.uk/review/www.glassescorp.co.uk

GlassesCorp

Thanks for taking the time to write this review. Please note that we take all our feedback very seriously.

As you can tell from the phone calls we are extremely busy at the moment and are trying are utmost to get all orders despatched as quickly as possible so this is why you may experience minor delays.

It is unfortunate that you have ordered your glasses at such time as we are currently in the process of launching our new website and moving on to the high street with new showrooms which is causing us a few teething problems.

With regards to our reviews we use an independent review for all our customers and they can be seen here:

http://www.trustpilot.co.uk/review/www.glassescorp.co.uk

We pride ourselfs on customer service and you can see this from our reviews.

As for your experience we can only apologise at this time and we are working hard to resolve any problems during this busy period.

If for any reason you cant get through on the phone we can always be reached by email at [email protected] or via our contact page on the website.

Kind Regards

The Glasses Corp

GlassesCorp

Thanks for taking the time to write this review. Please note that we take all our feedback very seriously.

As you can tell from the phone calls we are extremely busy at the moment and are trying are utmost to get all orders despatched as quickly as possible so this is why you may experience minor delays.

It is unfortunate that you have ordered your glasses at such time as we are currently in the process of launching our new website and moving on to the high street with new showrooms which is causing us a few teething problems.

With regards to our reviews we use an independent review for all our customers.

As for your experience we can only apologise at this time and we are working hard to resolve any problems during this busy period.

If for any reason you cant get through on the phone we can always be reached by email at [email protected] or via our contact page on the website.

Kind Regards

The Glasses Corp

GeoffJH
5

Customer Service

4

Quality of website

5

Value For Money

Best Service You Will Find

Glassescorp more than exceeded with their customer service and price. My son decided he wanted some Rayban Aviators for Christmas, he gave us the full spec which we duly ordered. On the big day he opened his present and quickly realised he had chosen the wrong size, they were way too big. I went on the website printed the returns form and sent them back with a request for the small size. A week later they arrive and guess what now too small. Back on the website for the form and also rang customer services to apologise and explain the glasses were to be sent back again. Even offered to cover return postage but no that wouldn't be needed just send them back and they would get hold of a medium pair which they didn't have in stock and would send them on. About 5 days later they arrive and guess what, perfect thank goodness. Anyway we would like to thank Glassescorp for their patience and service.

KATHERINE75
5

Customer Service

5

Quality of website

5

Value For Money

Very Efficient, Helful And Promp Delivery!

Was let down by another on line glasses company and phones the Glasses Corp at nearly closing time.

They were very helpful and efficient and posted the glasses out that night.

They were received in two days and ready for my partner's holiday.

Thanks very much.... Very reasonable prices and free delivery.

paulh76

The Best Service You Will Ever Experience Online

Where do i start!!! An amazing company with 'go beyond' customer service and after sales care.

To cut a long story short, Glasses corp delived my glassses on a Sat AM so i had them to take abroad. The initial lenses had a small stratch on the so Glassescorp agreed to pay for the postage return offered a discount of 10% off the price as a good will gesture.

Whilst abroad,the new glasses were bent in my hand luggage and Glassescorp replaced the srcatched lenses and the bent frames, sent me a cleaning kit and hard Oakley CASE(to avoid and future hisshaps) all FOC!!!

All in all a fantastic service and initially a very competetive price for my glasses.

Rexamillion
5

Customer Service

5

Quality of website

5

Value For Money

Awesome

I wanted some prescription Ray Bans and Rob @ GC couldn't help me enough. The prescription was out of their range but cost just £10 over the frames.

Fantastic communication throughout, very fast delivery and a great price.

The sunglasses look ace. Would highly recommend them and I will certainly be using them in the future.

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