HomeServe Reviews - www.homeserve.com

★★★☆☆
3.0 / 5
52% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Stay away from Homeserve !! Unreliable ”

Written on: 04/12/2021 by Marchhope (1 review written)

Some years ago I have took a contract with Homeserve but realising it was useless I cancelled. Since then I've had callas and letter offering a good deal so I took again. During the bouler inspection plumber has damaged my sink tap which he has no reason to even go there. Now my contract is due for renewal and they send me a double price to what they advertising on their website. After inquiry they told me tbe cheap price is only for new customer to invite them in. What are shambolic company… Read Full Review

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★☆☆☆☆

“Tries to confuse customers”

Written on: 07/11/2021 by Jamieanonymous (1 review written)

HomeServe tries to charge us for most of which we've already paid for with our building and contents other insurance companies policies known as home assistance or home emergency cove!… Read Full Review

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★☆☆☆☆

“DISGUSTING SERVICE, PLEASE DO T USE”

Written on: 24/10/2021 by Jadiel85 (1 review written)

Get a time slot, wait in all day a d no engineer showed up. Phoned several times, homeserve not interested. Left very elderly Parents with dangerous advice over phone. Not even a call to say they weren't coming. All they want is your mo thly payments.. PLEASE DO NOT USE THIS INCOMPETENT COMPANY. PLEASE SHOP AROUND AND USE ANOTHER HOME CARE COMPANY. SHOCKING ADVICE GIVEN OVER PHONE. DO NOT USE… Read Full Review

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Was this review helpful? 6 0
★★★★★

“exceptional service”

Written on: 27/09/2021 by KartingAndy (1 review written)

had a blocked drain at my house phoned up home serve within 1 hour somebody was out the same day! a further hour later the problem was fixed the guy has cleaned up tidied up everything DONE! cannot ask or expect fora better service than that… Read Full Review

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★☆☆☆☆

“Worse the useless”

Written on: 20/08/2021 by LandlordGT (1 review written)

HomeServe along with Ferroli are without doubt the most unprofessional companies I have ever dealt with in 40 years of being a Landlord and letting property, they are very happy to take your money for insurance cover and then decide that a repair is to expensive and refuse to fix, leaving a very young family with a non working gas boiler, shame on you, avoid at all costs… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Doubled the price without letting me know”

Written on: 10/03/2021 by DanielLB (1 review written)

After being with them for 2 years Homeserve decided to double the renewal price without informing me. In the 2 years+ I have been with them I made one claim that took over a week to fix because they did not have a small piece of pipe in stock. The job was appalling and left my bathroom furniture covered in silicon. I have no idea why they feel entitled for a 100% increase when their service is so bad. Anyway, I got tones of emails from them, just not the policy renewal. I terminated the… Read Full Review

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Was this review helpful? 4 0
★★★★★

“HomeServe - A Company With Integrity”

Written on: 22/11/2020 by datruthful1 (1 review written)

My family and I are extremely thankful to Home Serve USA for being a Company of Integrity! Home Serve’s Customer Service Representatives paid close attention to detail, as they documented our situation and troublesome concerns: while maintaining a high level of Courtesy and Professionalism! We are very thankful to Home Serve USA for authorizing Holloway’s Plumbing and Drain Cleaning of Pineville NC, to resolve the high volume of Water Leakage, that was caused by our Outside Water Line! My… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 18/11/2020 by Mattingly199 (1 review written)

My daughter bought a boiler from Homeserve which was supplied and fitted by them. Days after fitting a leak developed on the boiler and on a pipe joint fitted by their plumber.Another plumber was sent out he stopped the leak on the boiler but said the part leaking had been damaged by the installing plumber.Because the leaking joint was at the back of the gas meter he would not repair it saying it needed a gas fitter.He stopped the leak but at the expence of no upstairs hot water.More delay then… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Stay away....look elsewhere!”

Written on: 07/05/2020 by HMalaviya (1 review written)

I had been an Homeserve customer for years and In November 2016 I had issues with my boiler. I called Homeserve because I was desperate to get my boiler fixed as I had a two-month-old baby. It took them a few days to send the engineer to diagnose the issue and they diagnosed it wrong. Another engineer came a couple days later to take a water sample and said that he will need to send it to get it checked and it can take 10 days for the results to come back. I had to move to a local hotel until… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“£10,000+ worth of damage - 3 FLOODS CAUSED BY ENGINEER”

Written on: 05/02/2020 by Jay_Houlihan (2 reviews written)

£10,000+ worth of damage - 3 FLOODS CAUSED BY ENGINEER, CHRISTMAS RUINED, HOUSE RUINED I'll try to keep this brief. But please read this before entering in a contract with this company. They are nothing short of diabolical with poorly trained engineers that have caused thousands of pounds worth of damage. - We had a small leak in kitchen ceiling so called homeserve. This was reported in late November. - No one got back to us for over 10 days so had to call back again to chase an engineer -… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“I'm paying your invoice under duresse.”

Written on: 16/01/2020 by lago (16 reviews written)

I'm paying your invoice under duresse. Before I had any problems all my electric points functioned. Then a fuse blew rendering them useless. I contacted you. Your service is bad, to begin with your price went up from €125 to €145, I don't know why, then your man phoned to say he would arrive at 16hrs which was much longer than your 2 hours as advertised. He did not come at 16 hrs he arrived about 18.30 hrs, I did not see him check the electric points which was the original problem, after… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“level of cover”

Written on: 08/12/2019 by 301Quinlan (1 review written)

renewal letter states - your covered- don't you beleive it . read the long list of exclutions on the back page ! Overtime they have massively increased the amount they don't cover ! I wouldn't touch them with a barge pole !… Read Full Review

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★☆☆☆☆

“Gas safety certificate not received after two months”

Written on: 30/10/2019 by yfRhodes328 (1 review written)

Homeserve inspected the boiler of tenanted property in early September. Despite 5 phone calls, 2 e-mails to customer services, promises of replies from their escalation team within 24 hours - no response received from Homeserve as of 28/10/19. There has been a breach of the lay in the absence of a certificate and this has been explained to them many times. However, negative feedback on Trustpilot prompted a Homeserve Trustpilot response within 1 hour. Homeserve cares more about its social… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“waste of good money”

Written on: 25/10/2019 by danielcarney (1 review written)

i will write a scathing review unless they resolve my problem… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Induction hob repair”

Written on: 08/08/2019 by homeswerve (1 review written)

Do not ever use Homeserve to repair your hob. My hob has been out of action since March. They have tried to repair my 5 ring induction hob and I have been left with one ring to cook on for months. I have tried complaining but nobody ever rings me back. I have sent a letter and emails but nobody is listening. I have had numerous visits but no joy in repairing it… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Their office say yes, plumbers say no!”

Written on: 13/05/2019 by MarcelWalker52 (1 review written)

Had the Homeserve plumbing cover via Southern Water. Leak through downstairs wc ceiling but plumber came & said not allowed to take up floorboards! Rang their office who said yes of course he can no problem, two further visits from different Homeserve plumbers to be told the same, third one called his area manager in front of me & said “we don’t take up floorboards do we?” Surprise....his manager agreed yet their head office stated they would do this & confirmed at time of making… Read Full Review

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★☆☆☆☆

“DO NOT GET COVER WITH THESE!! ”

Written on: 10/03/2019 by 31Gibbs (1 review written)

Cannot believe how this company is allowed to get away with the extorionate prices the want to charge me to fit a boiler!! I took the level of cover so i was covered if my boiler was to break, i had it's annual service this week fri 8th march and was told that my boiler was dangerous and had a leak so they capped it off no longer fit for use which is fair enough couldn't thank them enough for sorting it straight away and rang me to sort out a date for them to get someone else out to price up… Read Full Review

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★☆☆☆☆

“Be careful of this outfit. I have been with Home Serve...”

Written on: 16/02/2019 by McCormack22 (1 review written)

Be careful of this outfit. I have been with Home Serve for many years and have never made a claim. My boiler boiler recently breakdown and their engineers deemed this to be beyond repair . Although my policy covers a replacement boiler in the event of the boiler being beyond economical repair their caller centre team informed me that i was not covered. Only managed to resolve the matter after complaining and threatening to take them to court. A shoddy outfit !… Read Full Review

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★☆☆☆☆

“Unprofessional ”

Written on: 11/02/2019 by KELLYGODDARD (1 review written)

No call backs when promised Poor communication, passed from one to another, call centre people don't like you ringing all the time, but they need to understand customers are always right. They are getting paid to do a proper job, not to fob people off. I contacted London's headquarters Home serve, to complain. I waiting a reply. I won't be recommending them ever. Now I cancelled my policy… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Never followed up on promised work”

Written on: 31/01/2019 by CoachNJM (1 review written)

Had 2 polices, both plumbing, first one "covered" the outside pipes, plumber came and cleared pipe but said it was a temporary fix and more work was needed, then never came back, even after numerous calls to HomeServe. That was May 2018. My newer policy was for indoor plumbing, had a leak under the sink, after 5 days of no one showing up, I called to complain, that's when HomeServe told me it would not be covered, even though during my first call the "repairman" at HomeServe said it would be… Read Full Review

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