ContactForLenses Reviews - www.contactforlenses.com

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★★★☆☆
3.1 / 5
51% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Awful company waited 2 months for delivery - no lenses”

Written on: 15/01/2018 by ed07 (1 review written)

and no refund, dreadful customer service impossible to contact, avoid… Read Full Review

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★☆☆☆☆

“What a mistake”

Written on: 11/01/2018 by Hatchpl181 (1 review written)

Same problem as other recent customers. The money came out of my account the day after ordering. No confirmation till I emailed them and was told they couldn't give me a delivery date. After emailing for a refund was told I would receive in 3 to 4 working days. That has now passed and no refund received. I have informed my bank so hopefully some action will be taken against this so called company. Disgusting service... Steer clear… Read Full Review

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★☆☆☆☆

“Awful awful awful”

Written on: 15/12/2017 by Jmrogues (1 review written)

This company needs to be taken down as they seem to operate illegally or at the least a company unfit for purpose. No order delivery, no refund, no way of contacting anyone directly - just a very unhelpful customer service which responds late all the time.. The customer service only kept repeating “sorry your order is on back order and no way of providing an expected date” This happened twice and I have yet to see a refund, having waited more than six weeks in both cases with no delivery. … Read Full Review

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★☆☆☆☆

“Awful service, No delivery, No reply, No Update”

Written on: 23/11/2017 by Cindyo268 (1 review written)

I have used them before without a problem, but on this occasion they have been nothing short of abysmal. I ordered on the 12th of October, and after receiving nothing I e-mailed on the 31st of October. I was told that my lenses would arrive in a few days. 3 weeks further on and 5 e-mails more, and no replies, I feel like they have taken my money, and I am never going to get my lenses. There is no phone number, no customer service, awful awful arrangement. Avoid them absolutely… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 21/11/2017 by booriley (1 review written)

Ordered lenses 7 weeks ago. I did not receive a confirmation email, but I could see that the money was gone from my account. I contacted customer services and I was advised that lenses would be received in 5 days. 7 weeks down the line - still no lenses. I have asked for a refund on two occasions and they haven't acknowledged or responded to these messages… Read Full Review

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★☆☆☆☆

“DREADFUL COMPANY! DO NOT USE!”

Written on: 06/11/2017 by 271Hewitt (1 review written)

Placed order on 29 September - email confirmation advised it would be received in 3-5 days (note not "working' days). Chased them up on 17 October and received an email on 18 October saying "Your lenses are currently on back order and should ship out in the next 4-6 working days.". Responded to this email on 19 October saying it was very disappointing that I as the customer had to contact them about the delay and what reassurances could they give me that this would not happen wth future orders… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS WEBSITE”

Written on: 02/10/2017 by Josee328 (1 review written)

Terrible service, placed an order which never arrived. Wrote to them (no phone number for customer service, this should be a warning sign) they said their supplier had delays. Asked for a refund, 3 weeks later still no sign of this refund. Their excuse: the person in charge of refunds is on holiday... Do not use this website unless you want to lose your money. After I requested a date for my refund, silence from them... Do not trust, do not use… Read Full Review

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★☆☆☆☆

“Botched up order years ago & they still wont leave me...”

Written on: 02/04/2016 by Clarissax1970 (1 review written)

Despite numerous attempts of unsubscribing, blocking them and asking them not to email me they still continue to. If I knew who to report it to I would. Awful service and pester me still 5 years on… Read Full Review

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★★★★★

“Excellent service at Competitive price”

Written on: 22/08/2015 by Chasek253 (1 review written)

I have used Contactforlenses.com for years now and always received excellent service… Read Full Review

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★★★★★

“Excellent service at Competitive price”

Written on: 20/08/2015 by jamesrocks (1 review written)

I have used Contactforlenses.com for years now and always received excellent service … Read Full Review

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★★★★★

“Excellent website for contact lenses”

Written on: 18/08/2015 by emmadron (1 review written)

The site is easy to use and the prices are always competitive. Great company… Read Full Review

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★☆☆☆☆

“Joke of a company”

Written on: 19/02/2015 by zdTaylor1957 (1 review written)

I ordered after reading all about the shipping rules, 3, to 5 working days to ship, then you receive an email. Didn't happen. Then cam the promise that they would be shipped within 1 to 2 more working days with a email confirmation. Didn't happen. I guess next I have to contact my credit card provider to get payment back. The biggest problem is that this website is owned by another company and the payment goes to that company. I would have appreciated one word of truth, but none have been… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 18/12/2014 by McCurdy361 (1 review written)

Ordered lenses on 24th Nov and advised 3 to 5 days delivery. 2 weeks later sent email chasing order and told out of stock, on back order and dont know when they will arrive. Money taken from account immediately order placed. Another week passes with no update. I am nopw out of lenses and chased again today (over 3 weeks after order placed) You try phoning company. Stupid electronic voice that is hard to understand and puts you to answerfone no matter what time you call. Pay a couple of pounds… Read Full Review

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★★★★★

“Very efficient service....5 star”

Written on: 04/07/2014 by Vera.carrasquel (1 review written)

I have been using this website for a number of years now, my orders have always been fulfilled on time and accurately. No complaints at all… Read Full Review

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★★★★★

“Easy to use”

Written on: 25/06/2014 by robertco (1 review written)

The web site is so easy to use and after the first order, you can renew your lenses even quicker. Never experienced any problems with this company and always delivered on time… Read Full Review

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★☆☆☆☆

“JUST AWFUL. AWFUL. AWFUL. AWFUL.”

Written on: 12/06/2014 by Ortega407 (1 review written)

Placed order ten days ago. Money taken immediately but no confirmation e-mail sent. No lenses have arrived. Called today to query why no order acceptance and why no shipment. Surprise surprise - shipment apparently sent today. Told an email had been sent and to check junk and blocked list and to add them to unblocked list; NO WAY JOSE!! THIS LOT ARE AS BENT AS A GNARLY TWIG. Checked both lists and, quelle surprise, nothing there. Called back again. I am sure the voices are electronic - you are… Read Full Review

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★★★★★

“Great service”

Written on: 26/05/2014 by terebarker (1 review written)

I have been using contactforlenses for over a year now. it is the cheapest and most reliable site I have found. The products are the real deal(not imitations or other weird stuff), the prices are amazing and the service helpful and speedy. I would recommend them wholeheartedly to anyone… Read Full Review

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★☆☆☆☆

“the worst company ever!”

Written on: 21/05/2014 by 438McClure (1 review written)

It's been a month since I placed an order and still no lenses... two weeks ago they sent me a dispatch confirmation still nothing! had to cancel the order! a total waste of time! Plus they take ages to reply to emails… Read Full Review

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★★★★★

“Value for money”

Written on: 29/04/2014 by Aguirre492 (1 review written)

Started looking for alternative daily contact lens suppliers after my local optician’s prices went up again so I decided to look online. After spending some time in comparing prices on few website I could find, I found that Contact For Lenses were the cheapest. The website was easy to order from; they arrived on time as said on their website… Read Full Review

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★★★★★

“Excellent service, highly recommend.”

Written on: 14/03/2014 by loui.maclean (1 review written)

I have bought my lenses from here twice now and the prices are very compitative. I've looked around a few websites and contactforlenses are always the cheapest in price. I receive the lenses on time both the time i ordered… Read Full Review

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