Barnetts Volkswagen, Dundee Reviews

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★★★☆☆
2.6 / 5
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  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Rude staff”

Written on: 23/01/2021 by Woodwardvf447 (1 review written)

Service department staff member was rude. Shocking Custer service never had such awful service.I can’t wait to trade my car in so I won’t have to deal with them again. Will never buy from them again… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 26/11/2017 by MargaretHolder (1 review written)

Disgusting company, vw cars are so unreliable even the so called mechanics who work there don't know how to repair them. They will still charge you extortionate prices to pretend to repair them though. Would never buy a vw again! … Read Full Review

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★☆☆☆☆

“Appalling Customer care ... Go to Camerons in Perth”

Written on: 14/09/2015 by GunnarBurnham293 (1 review written)

Having purchased a brand new VW Tiguan from Barnetts in Dundee within months it developed a fault. Barnetts spent thoudands on it i mean literally thousands ....well not there money ofcourse it was under warranty so VW were funding it. After a new DSG gearbox, new rear axle, drive shafts prop shafts etc etc etc they could still not fix car. HOWEVER according to their customer service manager  and the owner, the vibration through my steering wheel was normal to that of every VW Tiguan with 19"… Read Full Review

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★★★★★

“Superb service”

Written on: 16/10/2013

Friendly and ever so helpful. Had our Golf serviced last year!… Read Full Review

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★★★★★

“Repair under part warranty”

Written on: 21/12/2012 by BrianFenton (1 review written)

2001 golf taken to Barnetts because management light on. Diagnosed cambelt slipped and timing out. Replaced belt. Three months later bolt on belt tensioner failed. Car recovered to Barnetts. After officially closed but sales staff took car in. Service department replaced belt and then broken valves until engine restored. Also replaced water pump (as driven by cambelt) at owner's request and just charged for pump. Yes, they may be a little bit more than a back street garage, but they repaired… Read Full Review

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★☆☆☆☆

“My daughter put her car in for it's third service and...”

Written on: 25/04/2011

My daughter put her car in for it's third service and first MOT. She was handed a bill for over £1000, she was told she requires a new radiator, front suspension bushes, brake pads and shoes, 4 new tyres and windscreen wipers. After I called them and requested more details and what would be covered by the waranty, it was established that the only thing covered was the radiator.

I decided to take the car to a local garage in Fife where I live. The car required, 1 new tyre (was borderline)… Read Full Review

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Beetlebug's Comment

Written on: 23/02/2013

You didn't get a bill for £1000 as you have stated, because your car was covered by a Volkswagen Service Plan. The 3rd service was carried out free of charge. You did however get an estimate for the work required to return your car back to standard as it had been modified and for the tyres and wiper blades which were needing replaced shortly as they were close to the legal limit.

Dealers have a duty of care to inform customers regarding any essential safety related repairs.

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★★★★★

“My 5 year old Golf needed a service and by chance I...”

Written on: 04/04/2011

My 5 year old Golf needed a service and by chance I spotted a web banner for fixed price servicing at Barnetts Volkswagen for £99. Too good to be true I thought but I made a booking. Imagine my surprise when arriving at the dealership to be met by genuine staff who couldn't have been more helpful. My kids played in a massive play area whilst my car was serviced and I relaxed in a gorgeous coffee area. Washed and hoovered too for £99. I'll be back!… Read Full Review

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★★☆☆☆

“Volkswagen cars are nice and generally reliable,...”

Written on: 27/09/2010

Volkswagen cars are nice and generally reliable, however if anything goes wrong of when you are due for the regular service , Barnetts will charge you astronomical fees, almost 11 times the cost of the parts just to fit it in. after all and even I was a vw enthusiast i felt it does worth the extra cost.

BEWARE BARNETTS… Read Full Review

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