Carbase Car Supermarket, Weston super Mare, Somerset Reviews - www.carbase.biz

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★★★☆☆
2.6 / 5
42% of users recommend this
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  • Customer service

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Latest Reviews

★★★★★

“Very professional car sales”

Written on: 10/12/2017 by Jimmmy65 (1 review written)

I was very impressed with carbase at w.s.m no high pressure sales techniques which make you feel uncomfortable just plain facts in a casual but very professional way. We bought a v.w touran and the person I dealt with even phoned us as our 3 month warranty was coming to an end to ask if we had any problems which we did but only a rear window heating element not working properly.He told us to bring the car back and they would sort it out and they just that.Very impressed… Read Full Review

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★★★★☆

“Good device overall”

Written on: 24/10/2017 by JaysonJohnson276 (1 review written)

Good sevice overall offered optional extras no hard sell would definitely use again small niggle had to wait 12 days to pick car up as it had to come from Bristol. The person I dealt with was polite and professional and not to bad at the coffee! thanks. … Read Full Review

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★☆☆☆☆

“£250 spent and no car. Avoid.”

Written on: 08/07/2017 by zlBeasley1990 (1 review written)

Went to look at a Vauxhall Mokka at Carbase in Bristol, car looked good all seamed well although I wasn't offered a test drive but it's an RAC approved garage so I wasn't too concerned. Paid a £250 deposit and arranged to pay the outstanding balance a few days later when I picked it up. When I got there I was forced to wait around 30 minutes before I went searching for someone. A man eventually arrived with card payment machine who tried to insist on taking payment first. I told him I am not… Read Full Review

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★☆☆☆☆

“Disgraceful service”

Written on: 01/07/2017 by Johns654321 (1 review written)

Bought a lovely car from Carbase back in October last year for £14k cash. Struggling with boot size if car do called in today looking to exchange and was offered £9k . I know you lose on sales as soon as you leave the showroom but I am disgusted that there was no discussion on prize and was told take it or leave it. Never ever will I buy from here again and woukd never recommend to friends and family… Read Full Review

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★★★★★

“BMW X1 13 plate in white.”

Written on: 28/06/2017 by Rboo (1 review written)

One year ago, popped up to W-S-M to buy a series 3 BMW, the sales person was very apologetic stating the garage had sold the car the night before :-(. On that l looked over my shoulder and spotted " just being put into the showroom" a very smart looking BMW X1.........say no more, part exchange sorted and very soon was the owner of the above mentioned. Thank you Carbase W-S-M, all went very well. Met several sales personnel and all were very professional… Read Full Review

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★★★★★

“Great service, really happy with my car. ”

Written on: 09/06/2017 by Cp2706 (1 review written)

Thanks to our great Salesman(J), explained everything, no pressure to buy. Extremely helpful. So pleased with my Peugeot G. T. I, goes like a dream . Took our Daughter & Son in law today who drove away in a new car. All very happy. After service great too, even rang two days later to see if all was OK. Highly recommend Carbase at Weston. Thanks to all… Read Full Review

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★☆☆☆☆

“Don't go here ”

Written on: 07/04/2017 by Farmbuyer (1 review written)

After putting down a deposit of £250 for one day and then cancelling my appointment because I couldn't arrange finance the dealer refused to return my £250. Absolutely disgusting behaviour from such a big company that will not struggle selling the car I had reserved… Read Full Review

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★★★★★

“Perfect service”

Written on: 25/03/2017 by G.Reid.Joiner (1 review written)

Mirgan our salesman , was informative from day 1 , kept us upto date through the process , was courteous when we arrived , could not have asked for more , no hard sell no pushy people , just a friendly service , we recommend. Thank you carbase… Read Full Review

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★☆☆☆☆

“check before you pay”

Written on: 25/03/2017 by 452Ward (1 review written)

Carbase offer what seems like good choice and good prices for 2/3 yr old cars. But in simple terms you get what you pay for. The 3 months guarantee they offer is for only £500. When you are paying for your car you will face a "hard sell" to buy an extended warranty before you leave the showroom, even if the car is still under manufacturers warranty. We made the mistake of buying a car that had not arrived at the dealership. We were shown a similar model together with the RAC pre… Read Full Review

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★★★★★

“First rate service and backup”

Written on: 21/01/2017 by Grahampigmeat (1 review written)

I found the service first rate. I did not feel any pressure to buy any item or product, but he was there to answer any questions. I had a small problem with the rear screen heater and that has been dealt with under the three month warranty. I would recommend Carbase at Weston to other people… Read Full Review

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★☆☆☆☆

“Lucky escape- don't use Bristol carbase!!!!!!!”

Written on: 05/08/2016

Arranged to buy £15k car, drove 3 hours to collect on day arranged with carbase. Car not even in or available! No one bothered to tell us! Little apology, very poor customer service, blaming each other. Very negative staff. 6 hours travel wasted, time taken off work. not a single reply to emails after this. Had excellent friendly and helpful staff at the nearby Volvo and masa/Hyundai garages afterwards- highly recommend them but not carbase. Never normally complete reviews but carbase… Read Full Review

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★★★★★

“Audi A1 ”

Written on: 25/07/2016 by petedickinson (1 review written)

Well once again this firm have come up trumps, this is about our 25th car from them , always it's that little bit more special than what we have had in mind, staff have come and gone over the year's but the quality of staff , knowledge and expertise never differs. We would certainly carry on recommending this company ,thanks to all the staff involved in our recent purchase , and those who have serviced and found the vehicle's for us ,and a big thanks to the owner ,for the way he has carried on… Read Full Review

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★☆☆☆☆

“rude unhelpful staff ”

Written on: 01/07/2016 by MohammadRossiItalian432 (1 review written)

Went on the website and selected the area I wanted to view cars. Looked through the stock, wanted to have a look at audio, BMW and mazda to decide which I wanted. Great they had all the models I wanted in their stock. Arrived at the garage. None of the cars there. 10 mins spent with a fat lazy slob looking on his computer to tell me none of the cars I wanted to look at was there. Surprise surprise I have eyes! Said he could get one of the cars, I wanted to have a look at two different mazda's… Read Full Review

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★★★★★

“Great Team.”

Written on: 21/06/2016 by Leanna147 (1 review written)

We have just picked up our new A1, once again thankyou for your professional services. Thankyou to our sales manager, who sorted everything out for us. This is why we keep going back to carbase. We have been a customer for many years, and this speaks for itself. Well done Carbase… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 01/06/2016 by 11Espink (1 review written)

Never have I been so shocked, bought the car and found out when I got home the key was horrendous, key has been abused badly, car base won't at all with the car. I would never recommend anyone to this company! So annoyed how I've insured my car and taxed and I can't even get into it!… Read Full Review

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★☆☆☆☆

“Wouldn't buy a car from here”

Written on: 23/04/2016 by Leahj81 (1 review written)

Really disappointing customer service. I booked a test drive with a car viewed on-line, traveled 20 miles to test drive it only to found it Carbase had sold it and not told me! Really rubbish customer service, wouldn't spend my money here - they obviously are more concerned with commission as opposed to their customers… Read Full Review

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★★★★★

“Carbase WSM - Friendly and efficient”

Written on: 01/04/2016 by xzOrr322 (1 review written)

Well prepared cars at the right price. My purchase of a car was made easy by a friendly Scotsman salesman who who found the right car for me. I collected my shinny "new" car a few days later and am delighted with it. Thank you! Carbase Weston Super Mare branch… Read Full Review

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★★☆☆☆

“LIARS”

Written on: 14/03/2016 by Yadira158 (1 review written)

They seem to have a good stock of cars at reasonable prices but the whole set up is very misleading and they lied and cheated. I had a good feeling when I went there but not such a good one when I left. The car so far is good and the price was ok but: 1. They told me the car had just been serviced and showed me a service book which I now know was from a different car they had in stock as my car wasn't serviced since august 2014. 2.They tell you that the car comes with a 5 day drive away… Read Full Review

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★☆☆☆☆

“Waste of Time”

Written on: 06/02/2016 by 44Keating (1 review written)

Rang these jokers and enquired about a vehicle wanted to know whether it had 2 keys, a full service history and what the part exchange value of my vehicle was? An hour or more to get back to me with a valuation & then conveniently never bothered to contact me until after 5pm to say he'd sold the. Car I was interested in & was I interested in ! Unsurprisingly the answer was No ! Wouldn't touch these lot with a barge pole !… Read Full Review

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★★★☆☆

“Carbase Lympsham”

Written on: 02/02/2016 by Annabel439 (1 review written)

I have placed the following review on Judge Service: My experience at Carbase Lympsham could have been better because of the general attitude of staff and their total inability to disclose the £99 indemnity fee, even after taking my deposit. It was not until the invoice was handed to me did I notice the £99 charge. I found this approach very poor and misleading, they need to be completely honest and upfront about all of the costs to purchase a car. It is also worth bearing in mind that a HPI… Read Full Review

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Carebase's Comment

Written on: 02/08/2016

You not on your own and will teach me to check with reviews in future!

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