Birchwood Ford, Eastbourne Reviews

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Latest Reviews

★☆☆☆☆

“Awful experience”

Written on: 12/05/2022 by Smithjx170 (1 review written)

O.k so please anyone who considers this garage for a service or repairs please turn back now. My experience was upsetting. The cost was excessively ridiculous. O.k so I can accept that. However one thing I won't accept was the time it took carrying out the service and repairs and how frustrating and unhelpful the staff were. Misleading Invoices and very confusing. The repair team made it difficult to understand the repairs required. Why should you have to make immediate payments to have… Read Full Review

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★☆☆☆☆

“DO Not buy parts from here”

Written on: 12/06/2020 by KayWB (1 review written)

Birchwood Ford Eastbourne supplied a faulty reconditioned gearbox to the gearbox specialist who were fixing my car. Cost over £3000. They had to replace it with another but insisted on fixing it themselves. This gearbox didn't even last 8000 miles. The gearbox failed about 1 week over the year that I got my car returned, but Birchwood Ford claim that the warranty ran out the day they first supplied the first faulty gearbox so would not honour replacing the gearbox. They have no morals. As an… Read Full Review

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★☆☆☆☆

“Spend your money elsewhere ”

Written on: 08/10/2018

Brought ford ranger 3 years old, 22,000 miles on the clock just out of warranty and just had it’s first not, car has oil leak already. This is a big job probably over £800 to fix. Car has been serviced regularly but not by ford main dealer. Ford will not contribute anything to the cost to get this leak fixed. Do not buy a Ford from them all their after is your money no aftersales care at all, customer service very poor. Will never buy from them again. If there was a minus rating would have… Read Full Review

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★☆☆☆☆

“worst truck ever”

Written on: 02/10/2017 by waynecarley (1 review written)

I purchased a Ford ranger wildtrak from Birchwood ford in Eastbourne in 2014 it was my 3rd commercial purchase from them in 3 yrs. It was not long before the problems started trailer plug came loose not so much of a problem ecu got water into it so went into limp mode, ok these things happen again trailer socket came loose, and coolant hose split AA had to repair when into Birchwood for a week to be done(waiting for the part to arrive) head gasket went back in another week and a half, trailer… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 21/05/2017 by 1975Morgan (1 review written)

Our experience of Ford today was absolutely terrible.We phoned up to enquire about returning our mobility vehicle which has been stressful anyway and We actually spoke to the Director.He said you don't need an appointment just bring it over. We brought it over today Sunday and the Mobility sales person was with a non disability client.There were 3 other salesman just sitting around not doing anything.We asked if the disability salesman could just spare us ten minutes to allow us to hand our car… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 14/03/2017 by StaraScottBailey (1 review written)

We went here to have two headlight lamps fitted and they tried to charge us nearly £60 (after ignoring our request to let us know the price in advance). When we questioned the price they reduced it by £14 (again, without explanation). They also kept us waiting for an hour and it turned out that they'd taken our car on a 'test drive' during that time - something they did without our permission or even knowledge. They then presented us with a long list of minor jobs they said needed doing which… Read Full Review

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★☆☆☆☆

“Horrendous Service, inexperienced and rude staff ”

Written on: 17/02/2017 by Catalina428 (1 review written)

Having purchased a new Transit from this company I have entrusted (use that word vaguely) them to service it too... Annual service booked, gave them a list of 3 warranty items to attend too. Service carried out and given a very unhelpful response regarding non rectification of warranty items i.e. Their computer crashed ...cannot find a fault sir .. blah blah blah Finally I ask service dept to confirm that they had defiantly stamped service book (the all important service book that is so… Read Full Review

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★☆☆☆☆

“After care was no help”

Written on: 03/02/2017 by Madysonc55 (1 review written)

I bought a 2008 Mondeo in the summer so I couldn't check if the heated windscreen was working. when winter and the frost came only two element lines was working, The blower on the dash only clear the middle of the screen and not in front of the driver. I took it back to ford and they said the length of time I have the car anything could happen and its my fault and they can't help. they sold the car like that, and they won't accept responsibility. if the element on the windscreen damage there is… Read Full Review

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★☆☆☆☆

“One of the worst experiences in my life - avoid”

Written on: 24/08/2016 by 474Haley (1 review written)

I have just had my car repaired with Birchwood Ford. The entire experience was dreadful. The initial diagnosis failed to spot the root cause of the problem, then they charged again to find out the real root cause of the problem. The total price increased twice from the initial quote. Birchwood then got into a dispute with the insurance company over the total amount to be paid, and withheld my car in the meantime. It took six weeks and many difficult and unpleasant phone calls to get my car… Read Full Review

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★☆☆☆☆

“Abysmal ”

Written on: 22/06/2016 by Hymn (1 review written)

Worst dealer I have ever dealt with. Car wasn't ready when we arrived. No fuel, dirty inside, scratched all over, tyre fitted the wrong way and bumper was damaged when they claimed it had been repaired. The only good thing was we managed to get a decent price for the car but then had to fork out to put some things right… Read Full Review

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★☆☆☆☆

“Disinterested and staffed by a load of Kids with an...”

Written on: 20/03/2016 by Alissonl381 (1 review written)

My wife and I went to Eastbourne to buy a new car yesterday(Saturday a good time to sell cars). In particular we shortlisted the Ford Kuga. When we arrived all the staff were behind closed doors in the offices and we waited. The situation not helped by the blaring scatological hip hop music. I eventually had to turn this off and despite the stony silence nobody appeared to be in the slightest bit interested. We left and went to look at the Skoda range next door. They welcomed us and we have… Read Full Review

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★☆☆☆☆

“AVOID, Liars.”

Written on: 11/03/2016 by Letishalouise (1 review written)

Completely avoid!! Had the worst hassle ever buying a car, Never phoned me when they said they would. Car was 2 weeks late. Went to collect the car their was an outstanding deposit which was never mentioned. Found a paint chip/scratch in the wheel and said it wasn't there before after driving 2minutes down the road to carpark, as we couldn't look over it properly because the bloke had parked it by the exit & customers were waiting to go out. Absolute liars and extremely rude. Said there was 2k… Read Full Review

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★☆☆☆☆

“Not to be trusted”

Written on: 30/04/2014 by Alberto216 (1 review written)

Don't trust them. My battery ran out on a Ford Focus and when I turned the radio back on it needed a PIN code. They tried to charge me for getting the serial number for the radio (which required removing the radio from the dashboard) and then submitting a request to Ford for the PIN. This latter part would cost £15 and they couldn't say how long it would take. The same problem was dealt with by Ford in Brighton within 2 minutes (hold 6+1 on the radio then let go of 6 and various info flashes… Read Full Review

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★☆☆☆☆

“customer service anything but good ”

Written on: 07/01/2014 by mondeo007 (1 review written)

So the yearly service was due and after moving to Eastbourne this summer we have decided to take our Mondeo to Birchwood Ford main dealer. The staff at reception were very friendly and took all details such as mobile, landline and email address to contact us if needed. Car left with them 8.30 on Monday morning and been told it should be done early afternoon ready to collect. We had friends around the afternoon and by the time we realized its passed 5 pm and had no call from Ford we had no other… Read Full Review

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★★★★★

“I bought a brand new Fiesta S a few weeks ago. The...”

Written on: 02/08/2010 by James2003 (2 reviews written)

I bought a brand new Fiesta S a few weeks ago. The chaps who sold me it are really helpful and laid back. Nothing was too much trouble but nobody was pushy. They got the finance sorted too at a special rate. I had been to several garages in the area but thier salesmen either wanted me to sign straight away or couldnt be bothered. The othet thing is the car, the Fiesta is sooo much nicer than everything else I looked at.

My Dad has just been back to Birchwood and bought a almost new Fiesta 5… Read Full Review

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