Yodel Reviews - www.yodel.co.uk

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Yodel - www.yodel.co.uk
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Latest Reviews

★☆☆☆☆

“Waste of fuel”

Written on: 06/12/2017 by Pfwb (1 review written)

Bought from bitiba, waited, contacted , waited and no dog food. Spoke to customer service, blah blah blah. What a shame such a good seller, bitiba, have tied in with a shower of poo! Good luck as they have cost bitiba my custom… Read Full Review

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★☆☆☆☆

“What useless, lazy organisation.”

Written on: 25/11/2017 by Finnicator63 (1 review written)

Virgin Media, who are sending our new media box, use this bunch as a 'trusted delivery service' . '25th of November delivery. A text or phone call sorting a 2 hour delivery window'. Did they get in contact? NO!! Did they deliver anyway? NO!! The item was at their depot at 3.30am this morning ... just 10 miles away and my partner stayed in all day. Not even a courtesy call from YODEL to say they couldn't deliver. And now Virgin customer services say that if we miss the new Monday slot (which… Read Full Review

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★☆☆☆☆

“The worst delivery service”

Written on: 17/11/2017 by Florescy197 (1 review written)

Yodel do not attempt delivery but send missed delivery emails, web chat just tell you your tracking history, they then tell you to collect from the depot which defeats the purpose of online shopping if you have to go further to collect. Also due to not really delivering no calling card is left so you cant collect at depot as you need this to collect parcel. You then need to fight with store where you ordered from to get a full refund as you cant obtain parcel you paid for. Don't use Yodel under… Read Full Review

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★☆☆☆☆

“Robots taking calls and only 2 out of 3 delivery...”

Written on: 13/11/2017

So having 2 attempts do deliver my parcel already, I arranged specifically for the third and final attempt to be last Saturday (4/11/17). I was in all day and absolutely NO attempt was made yet I got a notification telling me that it had been attempted and that the Parcel had been taken to the Northampton Depot. I cannot get to the Northampton Depot by the time it closes as I often finish work at 17:30 and I live at least an hour away. I tried to call and kept getting 'robots' answering me. I… Read Full Review

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★☆☆☆☆

“Mendacious, Reprehensible and Rupugnant!”

Written on: 10/11/2017 by Jordan430 (1 review written)

I have never experienced such a poor, unadulterated appalling service in my entire life.  This company lie about making deliveries and then refuse to answer why no card was left.  They dont provide any working phone number and the very helpful chat folks just support the bad culture.  My goods are now lost and nobody at YODEL will speak to me so I have decided to ruin their reputation anywhere and eveywhere possible.  I will also use the same tactics on them as they use on us!!!… Read Full Review

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★☆☆☆☆

“disgusting ”

Written on: 02/11/2017 by HaidenHolloway (1 review written)

The worst company I have ever had to deal with. if anything you are ordering is being delivered by yodel absolutely don't order it. parcel is still missing after 2 weeks and have spent 30 minutes everyday chatting to extremely unhelpful staff. if there was a minus 5 star I would pick it… Read Full Review

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★☆☆☆☆

“WOULD NEVER USE YODEL AGAIN.... RUBBISH”

Written on: 30/10/2017 by Ernest62 (1 review written)

Driver said he delivered parcel...... We were in all day!!!!! Then attempting to call Yodel is a joke. The phone system is rubbish. Overall YODEL, I will be using MY Hermes, and DHL. You are pants… Read Full Review

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★☆☆☆☆

“STILL WAITING FOR DELIVERY”

Written on: 27/10/2017 by Richards1958 (1 review written)

IT IS 20:00 HOURS. I WAS TOLD THAT MY PARCEL WAS DISPATCHED AT 08:09. I AM STILL WAITING. EXPECTED DELIVERY TIME 21:00 HOURS. I HAVE WAITED IN ALL DAY FOR MY PARCEL DELIVERY. I HAVE NEVER WITNESSED SUCH A DREADFUL SERVICE. I WAS TOLD LATEST DELIVERY WOULD BE 19:00 HOURS. SIMPLY SHOCKING. … Read Full Review

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★☆☆☆☆

“d heads liars”

Written on: 22/10/2017 by Kelleher265 (1 review written)

Said they knocked at 17:40 I went downstairs at 17:44 didn't hear a knock didn't ring the massive door bell!!!! Stupid prlcks I am f Ing fuming also next door were in! What a dog shlt company… Read Full Review

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★☆☆☆☆

“Waste of time ”

Written on: 18/10/2017 by Susanh2204 (1 review written)

Tracked parcel all day someone here all day spoke to chat line told parcel would be here by 9pm .at 7.30 saw note on tracking list to say they called at 3.3o and left a card. No they didn't and there is no card. Tried unsuccessfully to speak to someone. Chat line was useless . Ended up reschedule for tomorrow but as they never got here today or left a card not hopeful they will get here ! They could learn a lot from argos ! Absolutely furious to have wasted a day and evening and positive they… Read Full Review

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★☆☆☆☆

“Yodel - Total waste of time”

Written on: 13/10/2017 by girlyglide (1 review written)

Parcel sent from Holland to UK which ended up in Yodel depot. It took two days to get from Amsterdam to Bristol and then it sat there for 10 days. I contacted Yodel Chat and was told a whole load of rubbish, text of which detailed below but with sensitive info removed. Welcome to Yodel Online. In order to identify you, can I please have the full name, first line of address and postcode on your parcel please? I would also like your parcel number if you have it please? Thank you. You have now… Read Full Review

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★☆☆☆☆

“ASSOLUTELY USELESS”

Written on: 10/10/2017 by lsmith0791 (1 review written)

You think YODEL delivery service might have learnt from their mistake last time loosing my parcel, but this again shows how incompetent this company is. Yet again they state they have delivered my parcel and absolutely nothing is here. I will wait around 7 days and then a kind elderly lady will knock at my door with my parcel saying yet again the delivery service you use are extremely incompetent when they cannot even read an address correctly. I will say to her I would of expressed that… Read Full Review

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★☆☆☆☆

“Yodel is the worst courier service”

Written on: 09/10/2017 by steveknorris (1 review written)

Yodel is the worst courier service in the country, I waited in for a delivery on Friday the 6/10/17 they did not arrive at 18-00 hours I get an email saying "sorry we missed you" they never came. redelivery was for Saturday the 7/10/2017 again they never arrive after waiting in again all day. 2 days total wasted, the delivery drivers lie to their employers saying that they called and disrespect the customers and take us for fools. this company needs to be closed down it causes so many problems… Read Full Review

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★☆☆☆☆

“terrible delivery & collection service”

Written on: 03/10/2017 by 302McDowell (1 review written)

Item collected for return, no return slip left with reference number which is causing me problems with Very as I am still being charged. Yodel customer service is absolute rubbish should not be in business… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 27/09/2017 by Aaliyah127 (1 review written)

I was awaiting a collection of an unwanted item. Driver did not ring door bell but left card saying "your parcel has been returned to etc" . I am not waiting for a parcel and appreciate this was an error on drivers part, though he/she should have rung door bell ! Online chat did not help to resolve issue, though advisor was polite and tried to help. Advisor I spoke to on phone was very rude and abrupt. Very disappointingly poor service all round. Both online and phone advisor were unable to… Read Full Review

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★☆☆☆☆

“Disgusting Customer Service”

Written on: 25/09/2017 by Gradyia426 (1 review written)

While I was out a Yodel courier tried to deliver an internationl parcel to me. When they got no answer, instead of leaving a "we tried to deliver a package to you card"/text/email, they redirected it to be returned to sender. There was no option of having the parcel redelivered. I only found out that they'd done this, because I happened to be trying to check progress of the parcel which had been posted using eBay's Global Shipping Program. GSP is fine in US, but as soon as it arrives in… Read Full Review

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★☆☆☆☆

“They treat you with utter contempt.”

Written on: 24/09/2017

I do all my shopping online, I have never had such a terrible experience as I did, this time, with YODEL. 1st time - The driver couldn't find the property, okay fair enough, I rang the company sending the parcel and asked them to pass on my number. 2nd time - The driver couldn't find the property, wait, didn't he/she have my number? 3rd time - couldn't get access, wait a minute, that was a complete and utter filthy lie. After MANY attempts, and being cut off by the robot woman from hell, I… Read Full Review

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★☆☆☆☆

“Left in a safe place. What a joke”

Written on: 23/09/2017 by happyclown (1 review written)

Was informed that delivery would be on 21/09/2017 anytime up to 7pm.Then received a text to say that item had been delivered to my requested safe place. Did not request a safe place. Yodels idea of a safe place was beside a plant trough in front garden in full view of main road for everyone to see. When I checked the status of the delivery it said it had been left in the front porch. This was locked. Just lucky that I got there in time before the heavens opened and parcel got soaked… Read Full Review

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★☆☆☆☆

“Stay away from Yodel”

Written on: 21/09/2017 by Phillipsps186 (1 review written)

Yet again I have been let down by Yodel. So in the past (like everyone on here) I have had issues where courier states "customer not in, card left" - when I have waited in all day! So this time I arranged for my parcel to be delivered to a 24 hour Collect+ store. What could possibly go wrong? Couriers tracking note say "Store was closed" How is this possible? EDIT: Now another day has passed with no sign of my item. No one has contacted me. Shocking EDIT: Another day on - Yodel tracking… Read Full Review

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★☆☆☆☆

“Shocking "service". Liars.”

Written on: 20/09/2017 by nmJohnson116 (1 review written)

So we have had someone wait all day for Yodel. They pull up outside my house. Not even leave the van. Drive off. Signed the delivery off claiming the premises are closed. Erm .. Im a house. 3x calls to their "customer service" line to find it's just automated. Their online chat with Motohshshshahajshshaha (which I kid you not is not far from his actual spelling) took 30 mins. 10 of which I sat there waiting for an answer. I am now apparently going to get a call back today (yea right) and it… Read Full Review

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