Yodel Reviews - www.yodel.co.uk

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Latest Reviews

★☆☆☆☆

“Complicated, unreliable, slow...”

Written on: 18/01/2018 by 258Nash (1 review written)

Each time my university sent out the study material to me, I sadly experience big problems with Yodel. Every time it took very long to arrive at my home. According to Yodel delivery attempts have been made when they really have not, as I was home. After to reach the drivers as suggested is not possible because voice mail is always full. Once my parcel got missing and I used the chat where they ensured me to investigate. I have never received any update about my missing parcel and my university… Read Full Review

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★☆☆☆☆

“They lie”

Written on: 15/01/2018 by Wheeler370 (1 review written)

They claim to have attended my address to pick up a package but no one called. There were two people at the address for the prescribed 12 hours that they specify. No one called and no one left a calling card. The company is a liability to anyone who does business with them. This is among a long list of complaints. How is being forced to stay in the house for 12 hours waiting them to turn up any form of value. Anyone who uses yodel, I can not do business with you… Read Full Review

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★☆☆☆☆

“This is not so much a complaint against Yodel but a...”

Written on: 15/01/2018 by hgMartin414 (1 review written)

This is not so much a complaint against Yodel but a complaint against their delivery drivers. One particular driver is bad mannered, argumentative & lazy. He refuses to deliver items to residents accomodation expecting to dump them at our concierge office. Then he storms off when he's told he has to deliver it. I've complained to his manager but it's clear that they find it unimportant hence his continual unacceptable behaviour… Read Full Review

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★☆☆☆☆

“Absolute shambles (over several separate experiences)”

Written on: 15/01/2018 by HeatherHeatherHeather (1 review written)

DO NOT USE THIS COMPANY! over the last few years I have experienced this company several times for both collection and delivery. Not once have they turned up when they said they would (at least 7 events). Twice I was left a calling card despite being in and for the other five times nobody arrived at all. Yodel customer service is appalling. It is impossible to speak to a human being and even the automated system hangs up on you if you provide insufficient information, rather than putting you… Read Full Review

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★☆☆☆☆

“Complete clowns”

Written on: 14/01/2018 by mpoxton (2 reviews written)

Ordered a monitor from ebuyer, on the so called delivery day it was late in the afternoon so I checked tracking, said 'refused at door'... odd really as I'd already taken a parcel from them (YODEL) for work, infact I was on the counter all day, nothing was refused..... Ebuyer said it would be delivered the next day ( it had already been 8 days from ordering!) SO I CANCELLED IT and will not buy anything from Ebuyer again until they stop using these inept clowns… Read Full Review

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★☆☆☆☆

“Delayed delivery, damaged and now delaying insured payout”

Written on: 11/01/2018 by Rob1234598765 (1 review written)

Sent a brand new table and chairs to a relative on next day delivery in 2 parcels, bought insurance for full value (£125). One parcel delivered next day, the other delayed by "adverse weather" that somehow only affected one parcel. When delivered a day late the table was damaged and refused. It took 2 weeks from collection to return and the ability to claim. When claiming for replacement I was initially told I'd have to list the missing parts and provide individual part prices to claim for the… Read Full Review

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★☆☆☆☆

“Everyone should get together and file for a class action ”

Written on: 06/01/2018 by acemondo (1 review written)

Abysmal company.Received an email to say parcel delivered, No parcel delivered and no card left. contacted Yodel they stated parcel was delivered to a neighbour called Hardy with a small garden, we do not have a small garden neither do we have a neighbour called Hardy, asked for the delivery driver to come and tell me which neighbour he left the parcel with, they refused, asked for the driver to give me the calling card to state which number he had left the parcel at, again they refused. They… Read Full Review

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★☆☆☆☆

“delivery of packages”

Written on: 03/01/2018 by purchaser100 (1 review written)

i had a package delivery on 30/12 2017 i live in a block of flats with a lift i was informed by the delivery operatives that it was not company policy to bring the package to your door and they left it by the main entrance the package was 28kg in weight i am over 70 years old and had to pay someone to bring it to my flat, i have been shopping online for over 5 years and this is the first time anything like this has occured i would urge companies not to use yodel if they want to continue online… Read Full Review

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★☆☆☆☆

“Carrier....seriously??”

Written on: 03/01/2018 by Salma136 (1 review written)

My order was despatched from the USA hours after ordering at the beginning of december, as yodel fail to update their tracking, we have to assume it's sat somewhere in their depot, suffice to say we never received our order for xmas or even know where it is, other than it arrived from the sender to yodel depot on 8th December. Who would run a company like this? Do they never respond?… Read Full Review

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★☆☆☆☆

“Absolute Liars”

Written on: 30/12/2017 by Jaebell (1 review written)

Waited for parcel at address - tracking got to as close as 4 - next time I checked tracking it said ‘We had missed you’. Absolute liars as I was in and no card was left. They have wasted my time - I am disgusted by this service - and guess what you can’t talk to anyone apart from a robot. Absolute jokers. If I had a choice would never use these guys… Read Full Review

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★☆☆☆☆

“Their drivers are out and out liars - caught out by CCTV!”

Written on: 30/12/2017 by Clarkmq372 (1 review written)

Argos had arranged to collect a parcel from us today. They emailed me instructions 2 days ago, which I followed to the letter, packaging the goods, labelling them correctly and the parcel was by the front door. 30 minutes ago I took a phone call from their returns company to say that Yodel had called to collect the parcel at 10:35 and had been told by someone at the house that the parcel was not ready for collection. This is a total lie. Nobody called at the house and there was nobody who… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 28/12/2017 by JenSchof (1 review written)

Ordered a chair for Xmas delivered to yodels Nantgarw depot 10th of December. It's the 28th and it still hasn't arrived. Needed it for Xmas as family coming over. Was promised delivery would be by the 13th. Tracker has had no updates, call centre staff are useless, rude and don't call you back. Filled in a complaint form and still no response. No idea how I'm got to get this sorted!! Very upsetting. People should stop sending items through them as it reflects badly on the company delivering… Read Full Review

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★☆☆☆☆

“Abysmal company. Have had multiple items flagged as...”

Written on: 28/12/2017 by 350Davis (1 review written)

Abysmal company. Have had multiple items flagged as delivered when nothing was delivered leaving you with hassle to get refunds when their drivers take the items and log them as delivered. This behaviour has to be stopped within this useless company… Read Full Review

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★☆☆☆☆

“TRAUMATIC”

Written on: 22/12/2017 by joshjosh123 (1 review written)

YODEL Connected With Live Support Welcome to Yodel Online. In order to identify you, can I please have the full name, first line of address and postcode on your parcel please? I would also like your parcel number if you have it please? Thank you. You have now been transferred to xxxDelivered  Delivered Delivered Delivered Nobody seems to be able to tell me very much about my parcel Delivered It was wrongly delivered. Promised again today it would be collected and… Read Full Review

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★☆☆☆☆

“missed delivery liars”

Written on: 19/12/2017 by TerrenceSimmons (1 review written)

I missed a delivery on Friday rearranged it for Saturday waited in all day evening tracking parcel online was the 12 delivery when looked again message said tried to deliver at 2000hrs no rely they never even come nether did the driver leave a card total liars. Has a result I have cancelled the order and asked for a fall refund from the seller. Wouldn't use them to send out my parcels… Read Full Review

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★☆☆☆☆

“Untrustworthy ”

Written on: 18/12/2017

The most Untrustworthy bunch ever to have been in business they would be better served working for scrooge macduck with the Micky Mouse operation avoid using if you have any sense. Persistent stories about delivery despite CCTV tells the truth… Read Full Review

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★☆☆☆☆

“Terrible Terrible Terrible”

Written on: 18/12/2017 by douglasr8 (1 review written)

Terrible, they attempted delivery and left a card for me making no attempt to get a neighbour to sign for it even though those were the instructions from sender. I thought fair enough and went through the rearranging process for my next day off. Wasted my day off waiting and when i checked online tracking it was still at the depot. They have no customer service, you just get automated messages and a webchat service from a centre based overseas. Used the webchat 3 times that day. The first… Read Full Review

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★☆☆☆☆

“Bad very bad”

Written on: 16/12/2017 by 390Lockhart (1 review written)

Still waiting for a parcel from House Of Fraser should have been delivered Thursday no communication, Website tracking changes each day with different dates, Dishonest company, No contact number available… Read Full Review

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★☆☆☆☆

“I can't believe I'm having to give them a single star...”

Written on: 15/12/2017 by FaizalS (1 review written)

I can't believe I'm having to give them a single star for this review but that was the lowest I could go. They stole a Christmas present and they knew about it for over a month, instead you'll be sent round the houses contacting their support staff and you'll get told that this issue is being escalated. The reality is that someone you love won't be getting a present from you… Read Full Review

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★☆☆☆☆

“Waste of fuel”

Written on: 06/12/2017 by Pfwb (1 review written)

Bought from bitiba, waited, contacted , waited and no dog food. Spoke to customer service, blah blah blah. What a shame such a good seller, bitiba, have tied in with a shower of poo! Good luck as they have cost bitiba my custom… Read Full Review

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