GiffGaff Reviews - www.giffgaff.com

Click here if this is your business
★★★☆☆
2.6 / 5
41% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

GiffGaff are a SIM only, mobile provider with great value prices and no contracts. Have you used their products? Submit your review and tell us what you think about their site and services.
? Ask our helpful community of experts about this product or company
GiffGaff - www.giffgaff.com - Ask a question now

Media Gallery for GiffGaff - www.giffgaff.com

GiffGaff - www.giffgaff.com
GiffGaff - www.giffgaff.com
GiffGaff - www.giffgaff.com
GiffGaff - www.giffgaff.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)
★★★★☆

“Good service”

Written on: 12/04/2016 by Kyra1974 (1 review written)

Really enjoyed being with Giffgaff so far. Very easy to use, network is pretty decent and they don't operate in some of the annoying ways that the bigger telecoms companies do. The only criticism I have is the lack of transparency in relation to charges and billing, it's an area where the team/product could definitely improve… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 27
★★★★☆

“Almost perfect”

Written on: 20/03/2015 by NailaM (4 reviews written)

I've been using giffgaff for about a year now and I love it. I switched because I was fed up of paying expensive contracts with a company who kept putting the price up and wasn't even good value for money. Giffgaff don't have a customer support number, all support is from the community but that's why the costs you pay are cheaper - so you can't complain about it ! The initial setup was confusing but there were a lot of links/information available when I needed it. The speed of the internet… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 7
★★★★☆

“Good Signal and good mins”

Written on: 08/07/2014 by gmBenton12 (1 review written)

Good Signals and economy for reasonable price, minutes, interent and texts… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 4
★★★★☆

“More than Happy.. I wont be changing in the near future”

Written on: 11/06/2014 by Mark1101b (1 review written)

I've been with giffgaff for 16 months now...For me it does exactly what it says on the tin....Prices are brilliant...the £12 goodybag, I cant faulter with it. I would honestly swear down...it's the Best network choice i've made. The data can be a little slow at times, but I guess that's traffic for you. The community is so much fun...and the all new gaffer radio station.. Not to mention the payback...How many other mobile networks Pay you ?? … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 6
★★★★☆

“Good for a beginner”

Written on: 20/03/2014 by angrygrandfather (1 review written)

OK, there have been problems over the last year, but for me, nothing too drastic. Impressed with their Community, my questions were satisfactorily answered in minutes. Love the Goody Bags. I have recommended them to others whenever I can. I'll be staying with them for now… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 6
★★★★☆

“Great value network. ”

Written on: 06/06/2013 by SusanH67 (23 reviews written)

Having been a customer of 3 other mobile networks in my time my expectations are very low! Having said that, I am pleased with giffgaff. The process of activating my sim and porting my number went very smoothly. Coverage (they use 02 network) is generally good, although there was a 4 hour outtage a month or 2 ago. Topping up is easy and quick. I get a message about the remaining credit in my goody bag every time I make a call. There are no call centres, but as a woman who was driven to the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 3
★★★★☆

“Good not excellent”

Written on: 22/05/2013

I have been on giffgaff for 1 and a half years and I have been getting service, there has only been one day where I have no signal and that was because I didn't too up. I have the £12 goody bag and I find it a bargain for the ammount of great offers that they provide… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 3
★★★★☆

“surprised !”

Written on: 20/05/2013 by thetruthwillsetyoufree (4 reviews written)

I am by nature a moaner and generally look for fault in any service or product Ive reluctantly parted money for. In the interests of fairness I felt I should review Giff Gaff as having come out of an orange contract I have been happy with the connection, service and value of the Goodybags. If you can accept managing your account on the Internet and are comfortable seeking advice on the help forums from advisers. You shouldn't have much issue. I find the connection for calls and 3g as good as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 2
★★★★☆

“Excellent Service”

Written on: 02/05/2013 by thegrail (2 reviews written)

The price of the service is very competitive and I like the low costs for out-of-package calls and texts. They had free calls to 0800 for a long time before competitors are being forced to by Ofcom. Tethering is supported on the non-unlimited packages which is very useful. Did a comparison of the various PAYG packages and Giffgaff came up tops for my usage pattern (mainly data and texts). Signal strength from the O2 network that Giffgaff use is excellent and having a 2G service to fall-back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 2
★★★★☆

“Moved from Three to GG.”

Written on: 10/01/2013 by JamesLW (9 reviews written)

No frills. Runs on o2 network, good signal. Customer service isn't fantastic, but then I'm paying £10/mo for o2 network signal. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Techknowviking's Response to JamesLW's Review

Written on: 19/12/2017

More fool you if you're paying £10 for giffgrap rubbish slow '4G ' miserly 3 GB data and miserly 500 minutes and *unlimited texts* rubbish non existent 'customer service '
Plusnet offer a better deal for your tenner 5GB of super fas real 4G data,1500
minutes and unlimited texts and real competent customer service from somewhere in Yorkshire



Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 3
Read 1 Comment
★★★★☆

“Good giffgaff community”

Written on: 09/10/2012 by Diggerbucket (2 reviews written)

I have been on giffgaff 3 months now and can't fault. Had a few problems with settings 4 iPhone but after going 2 community found some better settings than the automatic settings. I think it works very well. I'd rather have these people helping me 4 free than have other networks fob me off on a call that costs and then have 2 call again! Problems are solved in my experience within 12 hrs. If like me you want unlimited Internet, 250 mins 2 anyone and unlimited texts 4 £10 a month(soon 2 b £12… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 2
★★★★☆

“incredible value”

Written on: 06/09/2012 by tjayuk (1 review written)

I've been using giffgaff for the past few months and have to say im am very impressed especially with the price and value. I dont think it can be beaten for just a rolling contract. It works out great for me as I am in and out of the country a lot so not being tied to a contract is perfect. I just top up a goodybag each month I know im going to be around. £10 gets you 250mins unlimited texts and unlimited internet which is normally all i need for a month. If you dont use your phone often you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★★★☆

“Do not use if you have not got a brain”

Written on: 30/08/2012 by guzzigeezer (1 review written)

The whole idea of GiffGaff is to keep costs to a minimum. There are no big posh shops, no big F1 or soccer sponsoring leeches and no freephone "help" desk, which is usualy a YTS person in Bombay anyway. What you do get is well cheap calls, unlimited texts and internet for only £10.00 a month. 08 numbers that are "free" and only 10p for out of allowance calls. All this using the O2 network. So if you need your hand held, have rubbish O2 coverage and like throwing money away - don't use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★★★☆

“Good”

Written on: 24/08/2012

giffgaff offers good value for local calls, and the deal for getting free 5£ top up is good too, but they don't have a call centre, so you have to write in the giffgaff community… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★★★☆

“An excellent network offering top deals!”

Written on: 15/08/2012 by emma_hardiman (1 review written)

I have been with giffgaff for the past 10 months and I must say, it has been brilliant. The goodybags are highly competitive with other, larger networks and for just £10 you can receive truly unlimited texts, 250 minutes and truly unlimited data. On top of that, you receive free giffgaff to giffgaff calls and texts. My mobile coverage has been excellent and I very rarely lose signal. The 3G is very fast and reliable. Personally, I have never had an issue topping up or purchasing my goodybags -… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“GiffGaff OK - so far so good”

Written on: 29/04/2012

Been with GG about 3 months and apart from the outage a couple of months ago when service was lost for a day, its been generally a decent reliable service. The £10 goodybag offer is unbeatable at present but my main concern is they will eventually hike the price up as they cannot continue offering 250 mins/unlimited texts/unlimited data at this price for much longer. Cant comment on customer service as hav'nt used it and have had no reason to so far… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Giffgaff is OK”

Written on: 08/02/2012 by gslack (46 reviews written)

Had been with Vodafone for 14 years (since March 1997). For the last 5 years, have tended to buy my own 'phones and stick to SIM only plans. I hate the latest 24 month contracts - the 'phones don't last that long! Decided that I wanted a smartphone so bought an iPhone 4S. Vodafone were quoting me crazy SIM only prices (even though I've 3 other family 'phones with them). Gave up in the end trying to explain that I owned the 'phone so therefore give me a decent price. Before switching to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“GiffGaff - best network :D”

Written on: 26/07/2011 by LauraMarieBrooks (1 review written)

Ive just joined up recently within the last two days, ive had no problems so far (Fingers Crossed). It takes a while to get your number transfered over, but there again it does with any network! :) I'd definiatley recommend it, It has amazing deals and networks so much better then being on 02. I wish i had joined sooner to be honest im paying the same price as i used to and i get double the ammount of stuff. When this network says UNLIMITED, it means it! The best thing you could do is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“GG is a great network if you want value for money. The...”

Written on: 14/05/2011

GG is a great network if you want value for money. The standard PAYG rates are the cheapest around, and then you have the flexibility of buying the one month goodybags if you want.

The main reason gg is able to offer such cheap rates is because it has an online business model - there are NO CALL CENTRES. Most of the support is provided by users on a help forum on the gg website. So users are able to help each other (for example, making sure you have the right settings to get your phone on the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“I love giffgaff, they are the cheapest pay as you go...”

Written on: 27/07/2010

I love giffgaff, they are the cheapest pay as you go network, even cheaper than asda mobile and there pretty cheap, the 1 problem with giffgaff is that while they may be cheap, the reason they are so cheap is they dont have as good customer service as any of the larger networks, however i am happy to get cheaper calls in return for worse customer service, if your not i suggest you go with asda mobile, some of the great things about giffgaff include, the fact you can make money for getting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview