GiffGaff Reviews - www.giffgaff.com

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★★★☆☆
2.6 / 5
41% of users recommend this
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

GiffGaff are a SIM only, mobile provider with great value prices and no contracts. Have you used their products? Submit your review and tell us what you think about their site and services.
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★★☆☆☆

“don't want to use ”

Written on: 14/12/2018 by Edwards371 (1 review written)

I don't like to use this very bad network connection there is no single network connection and should want to improve the connectivity when they will going to improve such think i specially recommending plze don't use it… Read Full Review

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★★☆☆☆

“Gone Downhill”

Written on: 05/12/2018 by Vaughan272 (1 review written)

Came to GiffGaff 6 years ago but decided to leave and return to Asda Mobile 1 year ago. At the time of joining I thought that GiffGaff were great, and had 5 years of good service from them. Certain things bugged me, like the account page of their website (which you use to select your 'Goodybags'/bundles) as it's pretty childish and clearly aimed more towards younger teenagers. The 'Community' section where you could seek help & advice on network issues was also a nuisance as any query you… Read Full Review

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Mattaki1035's Comment

Written on: 31/12/2018

EE are terrible. Never get internet signal in shops, supermarkets etc

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★★☆☆☆

“Appalling customer services”

Written on: 10/07/2016 by Nicholson208 (1 review written)

If you want any useful assistance after Giff Gaff have taken your money then this is not the company for you. They can't even change a phone number over to a different SIM without the too difficult light coming on and their appalling customer services means I have to wait 5 working days for this to happen. Very unhappy, but it's ok they have my money so what do they care… Read Full Review

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Was this review helpful? 17 0
★★☆☆☆

“Found this service very poor when you need to chat or...”

Written on: 26/04/2016 by McDowellhb168 (1 review written)

Close my account because the Data only lasted three days put some Top up credit into my account just a few days ago has I have moved cannot claim very small unused credit, I think this is bad PR and they have lost more in bad feelings that they have saved, much less likely to be a returning customer found to too difficult to receive the help before moving, Better too look online for others deals, Only had a few issues but it has made me more and much last likely to be a returning customer… Read Full Review

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Was this review helpful? 12 0
★★☆☆☆

“apn hassle”

Written on: 26/05/2015 by anitac27 (1 review written)

activated by pay £12 for package then phone setup on samsung android didnt work waste of money had no choice but to abandon sim and go else where… Read Full Review

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Was this review helpful? 1 0
★★☆☆☆

“GiffGaff "unlimited" data plan”

Written on: 06/03/2015

Hello. I was new to GiffGaff. I was looking for a plan that would allow me unlimited data. I am currently a Three user and paying £15/month for unlimited data. Lately, I've been having problems with Three and decided to GiffGaff's goody bag a try. I chose the £18/month with unlimited data. What I didn't realize was that I unlimited data was restricted to the device that's using the sim card. Unfortunately, this plan does not allow tethering to another device, whereas Three does. I've tried… Read Full Review

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★★☆☆☆

“Watch data useage”

Written on: 10/04/2014 by strangelad (33 reviews written)

When GiffGaff works they're great. However, they very often don't work. I've just told them where to stick their service. I was on the unlimited data plan and got fed up with being told I was using a device tethered to my phone if I used the internet for more than 5 minutes. They will kick you off their system for 30 minutes if they accuse you of this, which I can understand but according to my phone's data usage mapping I use less than 10MB per day, hardly extreme useage. Either way I'm off to… Read Full Review

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Techknowviking's Response to strangelad's Review

Written on: 31/12/2014

Giiff Gaff do not have unlimited internet ( 3G only not available until April 2015) also 4G is available 500mb 1Gb 3GB or 5GB (Tethering is authorised on theses data allowance)

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Strangelad's reply to Techknowviking's Comment

Written on: 14/01/2015

Is it at all conceivable to you that you're commenting on a review written 8 months ago at which time Giff Gaff had different plans? At the least the reviewcentre staff removed the abuse from your comment so you come across as slightly less deranged.

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★★☆☆☆

“very difficult to make contact when things go wrong”

Written on: 13/03/2014

My address has been used to fraudulently order a phone from giff gaff. I am not a customer of theirs and the person who ordered the phone (which was intercepted) does not live at this address. It was very difficult to send a message to the customer services as there was no relevant drop down box. They do not have any phone lines in order to keep costs down so reply took 24hours.Inevitably I have more questions which will take another 24hours for them to respond to, as the initial question is… Read Full Review

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★★☆☆☆

“Service and connectivity so unreliable - not worth the...”

Written on: 04/10/2013 by koj2003 (2 reviews written)

This network crashes all the time. I've been patient with it for 2 years but now moving to another network. The inconvenience caused by losing connectivity frequently and continual technical problems is not worth the supposedly competitive pricing. My Giffgaff app hasn't worked for months and despite submitting error reports I have had no response… Read Full Review

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Was this review helpful? 2 0
★★☆☆☆

“Gifgaff mobile internet”

Written on: 23/09/2013 by simon101 (1 review written)

The mobile internet is ok for somethings but hopeless for vidio the service keeps stopping 1 hour to watch a15min YouTube clip in central London way top slow… Read Full Review

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Simon101's Response to simon101's Review

Written on: 25/09/2013

No way to phone Gifgaff very difficult to contact them customer care non existent

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★★☆☆☆

“Not Even Close To Unlimited Data”

Written on: 15/03/2013 by Kenny1984 (1 review written)

Product: Giffgaff £15 per month for 400 mins, unlimited texts unlimited data. I have been on GiffGaff for 6 months. At first I was very happy with the service (especially the price). The network did go down a couple of times, but I gather this was an o2 problem, and I was only mildly inconvenienced. Since then, I have had my data cut off 3 times. They say this is for 'illegitimate usage' The first time, fair enough - i left my torrent program running and downloaded about 2gb over the… Read Full Review

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★★☆☆☆

“UNRELIABLE”

Written on: 16/02/2013

Giff Gaff although cheap, is very unreliable. There are numerous times when service has been unavailable so texting and phoning has not been possible for the whole days. The apology given a few days later is not really of any use, especially if you were unable to depend on it in an emergency situation.I have read this is because it cannot cope with the increasing number of members it is accepting… Read Full Review

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★★☆☆☆

“Poor Service. Unreliable Account Balance. ”

Written on: 20/09/2012

I waited 2 weeks for a sim to come! It is impossible to communicate with them and they sent me a message saying i had used 90% of my 500mb allowance but it was reporting i still had 233mb left on My giffgaff balance page! I'm leaving, don't waste your time… Read Full Review

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★★☆☆☆

“Would not reccomend! ”

Written on: 03/09/2012 by corrieellen (2 reviews written)

Since around February 2012 I have been a giffgaffer! As a fan of the hit tv show The Big Bang Theory, I was introduced to the network and thought it offered fantastic and affordable deals. I pay £5.00 a month, and that gives me unlimited texts ( one up on o2 who have a limit on their 'unlimited texts'), and free calls to giffgaff members( however I only have one friend who uses giffgaff). I have also used the blackberry messenger add on (bbm) for a further £3 ( £2 less than o2 offer-… Read Full Review

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Was this review helpful? 1 0
★★☆☆☆

“is Viber blocked?”

Written on: 29/08/2012

I cannot log onto Viber since yesterday. But I can use Viber through wifi. Is Viber blocked by Giffgaff network?… Read Full Review

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★★☆☆☆

“Less than useful”

Written on: 05/06/2012 by kazg6363 (0 reviews written)

I joined up to Giffgaff in May & was very happy for about 10 days. My number was changed really easily. Then one sunday the internet went down. I checked the settings & they were right. I asked the community & all I got back was the settings (which I had said were correct), no actual help. So I asked an agent - less than useful - he said they were a sim only company & had I checked my phone. He also said it may be the sim, but didn't offer to sent one & to change sim I would have had to pay to… Read Full Review

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★★☆☆☆

“Not good”

Written on: 31/03/2012 by Rollsroycde (1 review written)

My son got me the SIM the first goodybag gave me 250 minutes as they say - purchased my next goodybag what did I get - yes £10 value = not the 250 minutes that I was expecting. To pick up my voicemail is a nightmere, it keeps telling me that I have to change my PIN, but it won't allow me, then I am charged for that. Dont think I'll be staying with them much longer… Read Full Review

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★★☆☆☆

“Customer of 12 months says avoid giffgaff”

Written on: 09/03/2012

So I was on giffgaff for 12 months. What a struggle it was. I had a magnitude of issues, from calls going straight to voicemail when the phone was in range of perfect signal, to text messages not being sent, to mobile data being unreliable and slow. Customer services are not reliable. They have a team of web-based customer services agents in Northern Ireland and India. They promise to reply to your account related enquiries within 24 hours, however in my experience they often took around 48… Read Full Review

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★★☆☆☆

“Nightmare ”

Written on: 09/03/2012 by gifffgaffed (1 review written)

Well I have been using Giffgaff for 16 months and its been a mixed bag, firstly the customer service is very poor 48hrs still no reply, secondly they have just bared my data without any warning, The service was blocked after I downloaded a film to my phone 700mb, Now I had a goodybag which advertises unlimited internet which is not true so be aware of that too. Another problem I had was with activating a sim for my daughter it took over 3 weeks this was in January, no reply from agents… Read Full Review

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★★☆☆☆

“giff gaff hype ”

Written on: 25/01/2012

my wife read the reviews on giffgaff and decided to change over from o2 thinking she was getting a better deal out the envelope they promise 250 mins unlimited texts and unlimited internet received sim topped up etc set up her blackberry 9780 as per instructions she is still being charged for texts and calls ive been with o2 since it was bt cellnet both on contract and pay as you go and basicly there hard to beat my self i think giffgaff is just over rated hype promise this and that and deliver… Read Full Review

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Guest's Comment

Written on: 23/02/2012

Having read your review, it would seem that your wife only topped up.
In order to get the 250 minutes, unlimited texts and internet, you would need to convert your £10 top up to a goodybag.

Had your wife actually bought a goodybag, I am sure your review would have been 4 possibly 5 stars.

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